Lumanere Skin

To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the
T&C check-boxPlease see the following checkout page for more information: https://lumanereskin.com/trial.phpWe feel for the customer’s concerns and have processed a full refund as requestedIn addition, this customer has been taken off our recurring billing listPlease allow 5-business days for this refund to be processed

To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the
T&C check-boxPlease see the following checkout page for more information: https://lumanereskin.com/trial.php Our records indicate that our trial product was purchased on 3/30/ The account was canceled on 4/16/and no other charges have been madeWe only have one card on file ending in Xand in no way have been charging a second new cardWe understand their concerns, however, the customer has initiated a chargeback for the disputed orders which we received on 5/10/The chargeback processor and credit card companies are holding the funds, will determine the legitimacy of the claim and, provide any refunds if necessaryAs a result, we are unable to provide a refund as requestedThe credit card company will refund or retain the funds as they decide the case

We have looked up the accoutn for *** *** and see that she returned the product for the refundWe see that the refund could not be processed through the system and a check will have to be mailed to refund the orders of and We apologize the check request was not submitted
properly we will fulfill it now

To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the
T&C check-boxPlease see the following checkout page for more information: https://lumanereskin.com/trial.phpOur record do not have a *** ***However, we have matched the address and phone number to a *** ***. We feel for the customer’s concerns and have processed a full refund as requestedIn addition, this customer has been taken off our recurring billing listPlease allow 5-business days for this refund to be processed

The order has been fully refunded as of 6/9/There is no other course of action that can be takenPlease wait 5-business days for the funds to be returned to your account

To whom it may concern, Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking
the T&C check-boxPlease see the following checkout page for more information:https://lumanereskin.com/trial.php We have no *** *** in our database but have confirmed a Lawanna *** with the same address. Our records indicate that the customer has already been processed for a refund on 6/12/after a call to our customer service teamWe will also refund the previous months order for MayPlease allow 5-business days from the above mentioned date for the refund to process

To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the
T&C check-boxPlease see the following checkout page for more information:https://lumanereskin.com/trial.phpWe have found and verified the customers account and see that the customer called into cancel on 7/1/They received their second shipment since the package had been in the mail previous to that on 6/29/We feel for the customer's concerns and have processed a refund for the most recent order as requestedPlease allow 5-business days for the funds to return to the card on file

To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the
T&C check-boxPlease see the following checkout page for more information:https://lumanereskin.com/trial.phpWe feel for the customer’s concerns and have processed a full refund as requestedIn addition, this customer has been taken off our recurring billing listPlease allow 5-business days for this refund to be processed

To whom it may concern, Our company, strives to make sure that our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14 day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking...

the T&C check-box. Please see the following checkout page for more information:   https://lumanereskin.com/trial.phpWe have no customer under the name [redacted] but have confirmed an account with the same address under [redacted] opted into an expedited shipping and a eye cream partner with her order. We have refunded [redacted] order for expedited shipping but cannot refund the shipping cost of of $3.86 and $4.71 since the service was already completed. The customer has been taken off our billing list and will no longer receive an emails or products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern,Our company, strives to make sure that our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14 day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the...

T&C check-box. Please see the following checkout page for more information:   https://lumanereskin.com/trial.phpWe feel for the customer’s concerns and have processed a full refund of their most recent order. In addition, this customer has been taken off our recurring billing list. Please allow 5-7 business days for this refund to be processed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  However, since I was previously told I would be receiving a refund and did not, I will wait until the check arrives and clears my bank before considering this matter resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I went to my Bank yesterday and they found no trace of that refund, They contacted [redacted] and file a dispute against LuminereIt is amazing to me That Luminere has supposedly  made this transaction to my bank yet my bank has no trace of it 17 days after the transaction was made. Was it sent to China on a slow boat ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action which was stated between 5-7 days to have my full refund of the amount requested. I will not stop until the deductions in my debit is being refunded, if it does, will consider this complaint resolved. Will see in the next 5-7days.Best regards,[redacted]     
Regards,
[redacted]

To whom it may concern,Our company, strives to make sure that our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14 day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the...

T&C check-box. Please see the following checkout page for more information: https://lumanereskin.com/trial.php We see have located  the account under [redacted] and see that he has received two products under the tracking numbers: [redacted]( trial product) & [redacted](monthly subscription product). We do not see any attempt by the customer to call and cancel his subscription with the customer service team. We canceled his account when the notice came in from the bank regarding the chargeback.Because of the chargeback initiated by the customer, the chargeback processor and credit card companies are holding the funds, will determine the legitimacy of the claim and, provide any refunds if necessary. As a result, we are unable to provide a refund as requested. The credit card company will refund or retain the funds as they decide the case.

To whom it may concern,Our company, strives to make sure that our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14 day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the...

T&C check-box. Please see the following checkout page for more information:   https://lumanereskin.com/trial.php We feel for the customer’s concerns and have processed a full refund for the most recent order. In addition, this customer has been taken off our recurring billing list. Please allow 5-7 business days for this refund to be processed. For the previous orders, however  the customer has initiated a chargeback with the bank. The chargeback processor and credit card companies are holding the funds, will determine the legitimacy of the claim and, provide any refunds if necessary. As a result, we are unable to provide a refund as requested. The credit card company will refund or retain the funds as they decide the case.

To whom it may concern, Our company, strives to make sure that our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14 day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking...

the T&C check-box. Please see the following checkout page for more information:  https://lumanereskin.com/trial.php We feel for the customer’s concerns and have processed a full refund as requested. In addition, this customer has been taken off our recurring billing list. Please allow 5-7 business days for this refund to be processed.

To whom it may concern,Our company, strives to make sure that our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14 day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the...

T&C check-box. Please see the following checkout page for more information:   https://lumanereskin.com/trial.php Our records indicate that the customer has already been processed for a partial refund on 7/8/17 after a call to our customer service team. We feel for the customer’s concerns and have processed a full refund for the most recent order as requested. Please allow 5-7 business days from the above mentioned date for the refund to process.