Lumanere Skin

To whom it may concern,Our company, strives to make sure that our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14 day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the...

T&C check-box. Please see the following checkout page for more information:https://lumanereskin.com/trial.php   We see that the customer service offered RMA to the customer and that we received her RMA at the fulfillment warehouse. We see that the customer's partial refund was successful and their account canceled. We feel for the customer’s concerns and have processed a full refund of the customer's four products as requested. In addition, this customer has been taken off our recurring billing list. Please allow 5-7 business days for this refund to be processed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have received the total refund and am pleased with the outcome.  Further, I will not be doing business with this company again.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]i will accept if the full refund is sent to me via certified check. The credit card that this was charged to has been shut down.

To whom it may concern,Our company, strives to make sure that our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14 day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the...

T&C check-box. Please see the following checkout page for more information: https://lumanereskin.com/trial.phpWe feel for the customer’s concerns and have processed a full refund as requested. In addition, this customer has been taken off our recurring billing list. Please allow 5-7 business days for this refund to be processed.

We cannot refund the shipping since the service has already been completed and the customer was delivered the  products. Sincerely,Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern,Our company, strives to make sure that our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14 day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the...

T&C check-box. Please see the fol[redacted]ing checkout page for more information:    We feel for the customer’s concerns and have processed a full refund as requested. In addition, this customer has been taken off our recurring billing list. Please al[redacted] 5-7 business days for this refund to be processed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I contacted Lumanere again and was given a refund in the amount of $31.07 on the eye cream (Soleil) and $31.45 on the face cream (Lumanere).  I was still disappointed with this company and would like to proceed with in hopes that others are aware of the T&C.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern, Our company, strives to make sure that our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14 day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking...

the T&C check-box. Please see the following checkout page for more information:   https://lumanereskin.com/trial.phpWe feel for the customer’s concerns and have processed a full refund as requested. In addition, this customer has been taken off our recurring billing list. Please allow 5-7 business days for this refund to be processed.

To whom it may concern,Our company, strives to make sure that our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14 day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the...

T&C check-box. Please see the following checkout page for more information:   https://lumanereskin.com/trial.phpThe customer we have on file is [redacted] for the same confirmed address. The customer has received a partial refund for the past April order. We feel for the customer's concern and will refund the remaining amount for that month

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern,Our company, strives to make sure that our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14 day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the...

T&C check-box. Please see the following checkout page for more information:   https://lumanereskin.com/trial.phpOur records indicate that the customer has already been processed for a refund on 5/31/17 after a call to our customer service team. Please allow 5-7 business days from the above mentioned date for the refund to process.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This company has unethical practices. I also was automatically enrolled in the auto ship program without my knowledge. When I saw the package was from Lumanere, I refused the package on 05/03/17 and it was received by sender at 11:20 am on May 6, 2017. I called Lumanere on 5/3/17 and talked to Katelyn, cancelled the auto ship and she said they could not refund my money even if they get the produce back. I also called again, not sure of the date and talked to [redacted], I told her that they had received my products back on 5/6/17. She also said they would not refund my money. A supervisor called when I was away and left a message. I returned the call and she never called me back. I do not know what else to do. I really thought this would be a good company because one of the [redacted] from the [redacted] was backing this company. Obviously not.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]r

The customer was given a full refund as requested. There is no other action we can take.Sincerely,Customer Service Team

To whom it may concern,Our company, strives to make sure that our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14 day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the...

T&C check-box. Please see the following checkout page for more information: https://lumanereskin.com/trial.php  We have found the customer in our system and see no record of him contacting our customer service team through email or phone. We feel for the customer’s concerns and have processed a full refund of his most recent order. In addition, this customer has been taken off our recurring billing list. Please allow 5-7 business days for this refund to be processed.

To whom it may concern, Our company, strives to make sure that our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14 day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking...

the T&C check-box. Please see the following checkout page for more information:  https://neuphoricskin.com/trial.php The account name was under [redacted] which may have made it difficult to find if the customer gave any variation of her name [redacted]. Our records indicate that our trial product was purchased on [initial trial date]. We understand their concerns, however,  the customer has initiated a chargeback for the disputed order. The chargeback processor and credit card companies are holding the funds, will determine the legitimacy of the claim and, provide any refunds if necessary. As a result, we are unable to provide a refund as requested. The credit card company will refund or retain the funds as they decide the case.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern, Our company, strives to make sure that our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14 day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking...

the T&C check-box. Please see the following checkout page for more information:   https://lumanereskin.com/trial.phpOur records indicate that the customer has already been processed for a refund on 6/9/17 after a call to our customer service team. Please allow 5-7 business days from the above mentioned date for the refund to process.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]