Luna Flooring

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I have forwarded pictures to the the business Sincerely, [redacted]

We appreciate the customer contacting us regarding their concernsService has been scheduled with the customer for October 31st and November 2ndWe have also processed a discount as discussed with the customer We thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and scheduled site inspection for October 2, We will review the inspection and take the next measures based on the results of the inspection findingsWe appreciate the customer’s feedback and look forward to amicably resolving this matter

Thank you for contacting us regarding your concernsPer the customer’s request, we have canceled the order and issued a full refund of the deposit payment back to the credit cardWe look forward to working with you on future home improvement projects

We are willing to complete repairs for the customer at a discounted price and telephone messages were leftPlease contact the customer service manager directly to schedule service: [redacted] , ( [redacted]

Today I had a luna salesman stop by to quote some flooring in my homeThe quote was double what I was expecting and he would not itemize the quoteHe kept saying 'there is only one price that matters at the end of the day' Luna is running a percent of materials sale, yet he would not show me how or if that was appliedIn addition to this, the salesman was very arrogant and rude to my wife and I I will gladly take my business elsewhere

Poor customer service We have used Luna once in the past and they did a decent job with a carpet installation However, when we contacted this time, they set up an appointment window and never showed up Upon contacting them about the missed appointment and told them that nobody even called us, they claimed there was a scheduling appointment and we rescheduled for the next day They failed to show up for the second appointment as well and never once called us with a reason I understand that things go wrong but when it happens two times in a row, that is unacceptable

We appreciate the customer contacting us regarding their concernsThe local office spoke with the customer and they have declined the offered repairs to the subfloor and requested to cancel their orderWe have canceled the order as requested and refunded their full deposit payment

I purchased $worth of carpeting but it turned out to be bad guality and most of it started unravelingbin stringsI contacted the company more than two weeks ago and they promised to investigste the matter in hoursIt's been over two weeks and everyday they promise to get back to me in hoursThis is s company that is dishonest and no one should ever do business with them

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and have voided the Accommodation Agreement in which the customer has providedWe have mailed the voided a copy of the avoided agreement to the customerWe appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding their concerns.The local office has attempted to contact the customer by phone and email without responseWe have processed a discount for customer satisfaction and goodwill to the customer’s finance account.We thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and their refund has been processedWe appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer We have sent a sample swatch of the carpet previously installed in to the manufacturer in an attempt to match with a carpet roll from their current inventory We cannot guarantee a 100% match we are attempting to get a close to the color as possible for the new area to be installedThe installation will be scheduled at the customer's convenience once the manufacturer has matched the carpet and it has been received in our warehouseWe appreciate the customer’s feedback and look forward to amicably resolving this matter

The experience of working with Luna has far exceeded our expectationsThe salesperson at the store in Naperville, Kevin, spent a lot of time with us and helped us identify the best carpeting to meet our needsThe install team of Roberto, Robert, Jorge, and Jesus, were absolutely remarkable professionalsEach of them is very hardworking, detail-oriented, and concerned that their work is perfect in every wayThey even helped us move our furnitureIf you are currently considering another company, I would strongly advise you to turn to LunaWe are so happy that we did! Product and workmanship at this company is amazingThank you!

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and service is scheduled for June 3, and June 4, We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe’ve spoken to the customer an arranged in section for September 7th

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meThe kitchen floor will be reinstalled on Monday February 29th at no charge to us Sincerely, [redacted] ***

We appreciate the customer contacting us regarding their concerns The local office spoke to the customer on Friday September 23rd and agreed to a partial discount as well as changing the financing terms to the requested promotionWe are currently waiting for the customer to return the signed documents to process the agreed upon changes

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and issued an accommodation to the customer as agreedWe appreciate the customer’s feedback and consider this matter resolved

Had Luna schedule to install carpet on stairs (a small job 400.00) they never showed up the first day and didn't call to tell us They rescheduled two days later and never showed up again Call Customer service and they said the carpet still wasn't ready and that they person who was going to,call and tell us left for the day Terrible service wouldn't recommend this company to anyone a year old could run a better business they the people running this one