Luna Skincare Reviews (%countItem)
Luna Skincare Rating
Address: PO Box 23841, Saint Petersburg, Florida, United States, 33742-3801
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I Ordered a "free" sample of a skin cream pay only shipping and handling $4.95 on Sat Oct 8 which it was a trail offer they gave I think it was 14 days for the trail period but ti turned out that it was not from the time you received the product but from the time you actually purchased the product. On Oct 25th @ 3:58 am there was a charge for $89.95 on my credit card from a company named HSkin ? never heard of and there was no number to call on my credit card statement. So I had to do some research to find who was charging my credit card and what it was for. Which took a little bit of time. I finally found a number to call and they said that I did not call within the fourteen days of the trail so I was charged $89.95 for the SAMPLE!!!! I spoke to three different people for over 50 minutes total and not one person could really help me. They told me that I was suppose to call the number on on the packaging slip to cancel or returns BUT THERE IS NOT A TELEPHONE NUMBER OR AN MAIL ADDRESS ON THE PACKAGING SLIP- IT STATES for BEST RESULT USE 3-6 MONTHS. AND THEN STATES "for all returns and cancellations please call her 24 hour customer service number at Email WHICH IS COMPLETELY BLANK. Finally the pending charges now say 10/26/2017 Mybeautycreams XXXXXXXXXX Ca. But the product that I purchased was called LUNA SkinCare not any of the names that where listed on my credit card. I think that they do that on purpose.They cancelled my monthly "recurring order" but refused to refund the "purchase price" of the sample bottle. They offered to give me it for 1/2 price but I did not receive any additional product but the sample Also I did not SEE ANY IMPROVEMENTS in the time I used it. This company is despicable and should be prevented from xselling items on the internet BUYERS BEWARE! They have the WORST CUSTOMER SERVICE and PRODUCT. I would tell everyone I know not to do business with this company EVER!!!!
This product suggests that is best to allow 60 days to enjoy the benefits of the product, yet you need to return in 14 days if not satisfied.
On 10/11/2017, I purchased a 30 day trial for two skin products and was charged $9.90 for shipping. Actually, I was ordering one product, and got stuck with the second product, because there was no place on the website that allowed me to refuse the second product.
I began the process of trying to contact Luna Skincare last week and could not find a phone number or a contact email until today.
Today, 11/6/2017, I called to cancel my account, thinking that I was ahead of the 30-day trial period.
I requested a cancellation, to which they agreed. Then they informed me that my credit card had been charged roughly $180.00 because I had not canceled within the 17 free trial period.
The Packing slip, which came with the products had a place where their email should have been listed; it was not. It also had a space where their phone number should be used to contact them; there was no phone number.
I believe this company uses false advertising to promote this product, and also uses deceptive marketing in not allowing me to reject the second product while ordering.
I offered to sent the remaining product back, which they said I could do, but no credit would be issued.
I am seeking a full refund, because $180.00 is an awful lot of money to lose on the technicalities of advertising with smoke and mirrors. I also am in hopes that a change in business practices will take place, so others do not fall victim to this scam. This is no way to build a good business.
As stated above, I am seeking a full refund. I am willing to return the unused product, at my own expense. In the reading material sent with the product, it suggests that you should give the product at least 60 days in which to receive the best results. How am I supposed to cancel within 14 days, if it takes 60 to do the product justice. This is deceptive!
To ***
Thank you for mediating this consumer complaint from our customer, Case Number: XXXXXXXX. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 17 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.
According to our records, the customer ordered our face cream and eye serum on a 17 day trial basis back on 10/11/2017 and paid the shipping and handling fees of $5.95 and $4.95. The trial expired on 10/28/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 10/28/2017: $89.95 for the eye serum and $87.35 for the face cream.
The customer contacted our Customer Service on 11/07/2017 and requested for the subscription to be cancelled, which we did. However we feel for our customer's concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 10/28/2017: $89.95 for the eye serum and $87.35 for the face cream for any misunderstanding when placing the order. Here are the refund confirmations:
$89.95 Trans ID: XXXXXXXXXX dated 11/15/2017.
$87.35 Trans ID: XXXXXXXXXX dated 11/15/2017.
The refunds should reflect on customer's account within 3 to 7 business days. Please relay this information to our customer and feel free to let us know should you have further questions.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this response, and I am grateful to the Revdex.com as well as the business. I appreciate this opportunity to learn from my mistake.
my debit card was charged $87.35 without my authorization. I asked for a refund and was told no.
purchased skincare cream & serum on facebook for shipping only. total $10.50 - then was charged $87.35 2 weeks later No where initially was there a box to check to avoid this. I called Luna and spoke to a very rude man named Chris who told me I was not getting a refund because I check an imaginary box stating I authorize the payment. SCAM!!!!!
I am seeking a refund of $87.35.
To ***
Thank you for mediating this consumer complaint from our customer, Case Number: XXXXXXXX. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 17 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.
According to our records, the customer ordered our face cream and eye serum on a 17 day trial basis back on 10/13/2017 and paid the shipping and handling fees of $5.95 and $4.95. The trial expired on 11/01/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original order on 11/01/2017: $87.35 for the face cream. We also attempted to charge the customer $89.95 for the eye serum but the charge was declined.
The customer contacted our Customer Service on 11/06/2017 and requested for the subscription to be cancelled, which we did. However we feel for our customer's concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 11/01/2017: $87.35 for the face cream for any misunderstanding when placing the order. Here are the refund confirmations:
$87.35 Trans ID: XXXXXXXXXX dated 11/15/2017.
The refund should reflect on customer's account within 3 to 7 business days. Please relay this information to our customer and feel free to let us know should you have further questions.
My debit card was charged 89.95 after I had, in writing, canceled and closed my acct after previously ordering a"free"sample that was to cost 5.95.
I ordered a free sample on 10/12/17 but didn't do my homework on the company before ordering. After ordering I googled the company and they had horrible reviews about their payment policy. I quickly called and attempted to cancel the order. The customer service agent quickly began trying to talk me out of it saying "Aww just one bad review you should not want to cancel because of that, call me back in 20 days. I assume he was hoping I would forget. Instead I sent an email to customer service asking them to cancel order 8ADFAXXXXX immediately and that I didn't want to wait to cancel and that they could charge the 5.95 and they were unauthorized to make any other charges to my account. After a few back and forth emails with the customer service team who insisted I change my mind, I finally got a response on 10/15/2017 that my account was closed and I would receive no further charges. On October 29, 2017 my debit card was charged 89.95 on a cancelled and closed account and I don't have any product. When I emailed them the morning of October 30, 2017 and asked why would my closed account be charged. I received a call from a woman saying that I can not cancel my account by email. I told her, "I received an email from someone at your company, I assume your customer service representative saying that my account was closed on October 15, 2017 and no other charges would be made. I then told her that I had reported the fraud to my bank. She then told me she can no longer talk to me or refund my money unless I told my bank that the charge was not fradulent. I refused to do that because IT IS A FRADULENT CHARGE. If the company agreed not to charge my account and then proceeds to charge it, I consider that fraud. What other name is their for such behavior?
I expect the company to immediately refund my 89.95. I also would like to see them revise their policies but I guess if they've been getting away with this type of behavior they probably wont. All I am seeking is my 89.95.
To ***
Thank you for mediating this consumer complaint from our customer, Case Number: XXXXXXXX. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.
According to our records, the customer ordered our face cream and eye serum on a 14 day trial basis back on 10/12/2017 and paid the shipping and handling fees of $5.95 and $4.95. The customer contacted our Customer Service on 10/13/2017 and requested for the subscription to be cancelled so we asked the customer to contact us after they tested our product. The customer then emailed us on 10/14/2017 requesting to cancel out of the program so our email support team processed a cancellation but only for the face cream. Due to the error in cancellation, we charged the customer on 10/29/2017 for the eye serum after the trial period exceeded in the amount of $89.95.
We will gladly refund the customer in full for the eye serum in the amount of $89.95 and apologize for the erroneous charge. Here is the refund confirmation:
$89.95 Trans ID: XXXXXXXXXX dated 11/09/2017.
The refund should reflect on the customer's account within 3 to 7 business days. Please relay this information to our customer and feel free to let us know should you have further questions.
Company will not take refund and return my money.
On October 7, 2017 I purchased a free trial of two skin care products from Luna Skincare for shipping and handling $5.95 and $4.95 respectfully. The products were shipped and received. Next thing I know, this company debited my bank account on October 26, 2017 for $87.35 and $89.95. And according to the company I signed up for a recurring monthly debt when I signed up for the free trail. No where did I see the terms and conditions stating that this would occur if I accepted the free trail.
I would like a refund of of #177.30.
Answered survey, offered 2 free items if I paid shipping. Received 2 items for shipping paid. 20 days later charged full price for items.
Started June 5, 2017. Received two creams for what I thought was a free trial. Twenty days later was charged full price for both items. Have received those items each month since. I have returned all items and attempted contact by mail. No response. Contacted by email, they requested I call them. I did not sign up for this intentionally, emailed again and they will only request I call them.
I should not have to call them because this happened through the computer. It should be taken care of on the computer.
Want them to stop shipping these creams and refund my credit card for each shipment. They have charged me almost $200 each month since June. I am a retired person on limited income. This was an error that I have attempted to correct.
To ***
Thank you for mediating this consumer complaint from our customer, Case Number: XXXXXXXX. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.
According to our records, the customer ordered our face cream and eye serum on a 14 day trial basis back on 06/08/2017 and paid the shipping and handling fees of $5.95 and $4.95. The trial expired on 06/25/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/25/2017: $89.95 for the eye serum and $87.35 for the face cream. Due to no cancellation the autoship program took effect. The following month on 07/25/2017 the customer was charged for new shipments: $89.95 for the eye serum and $87.35 for the face cream. We continued to bill the customer monthly until October. Here are the amounts and dates of the remaining charges:
$89.95 for the eye serum and $87.35 for the face cream charged on 08/25/2017
$89.95 for the eye serum and $87.35 for the face cream charged on 09/25/2017
$89.95 for the eye serum and $87.35 for the face cream charged on 10/25/2017
The customer contacted our Customer Service on 11/13/2017 and requested for the subscription to be cancelled, which we did. However we feel for our customer's concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 10/25/2017: $89.95 for the eye serum and $87.35 for the face cream for any misunderstanding when placing the order. We will also provide another full refund for the charges on 09/25/2017: $89.95 for the eye serum and $87.35 for the face cream. Here are the refund confirmations:
$89.95 Trans ID: XXXXXXXXXX dated 11/14/2017.
$87.35 Trans ID: XXXXXXXXXX dated 11/14/2017.
$89.95 Trans ID: XXXXXXXXXX dated 11/14/2017.
$87.35 Trans ID: XXXXXXXXXX dated 11/14/2017.
The refunds should reflect on customer's account within 3 to 7 business days. Please relay this information to our customer and feel free to let us know should you have further questions.
Ordered a "free" sample of a skin cream pay only shipping and handling. was subsequently billed $89.95 for my monthly "recurring order". When I called the operator told me that there were terms and conditions at the bottom of the web page that stated I had 16 days to cancel or I would be enrolled in a monthly recurring order. They canceled the recurring order but refused to refund the "purchase price" of the sample bottle. the terms and conditions is a long document with fine print. This company is despicable and should be prevented from preying upon others with their deceptive practices.
Other (requires explanation) Although I know it is not possible, i would prefer they be put out of business.
To ***
Thank you for mediating this consumer complaint from our customer, Case Number: XXXXXXXX. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.
According to our records, the customer ordered our eye serum on a 14 day trial basis back on 09/16/2017 and paid the shipping and handling fee of $4.95. The trial expired on 10/03/2017 and due to the fact that the customer didn't cancel they were charged on 10/03/2017:$89.95 for the original shipment.
The customer contacted our Customer Service on 10/22/2017 and requested for the subscription to be cancelled, which we did. They also requested a refund so we processed a partial refund of $58.46 same day. However we feel for our customer's concerns and do apologize for the inconvenience, thus will be providing the remaining refund for the charge on 10/03/2017 in the amount of $31.49 for any misunderstanding when placing the order. Here is the refund confirmation:
$31.49 Trans ID: XXXXXXXXXX dated 10/31/2017.
The refund should reflect on customer's account within 3 to 7 business days.
Please relay this information to our customer and feel free to let us know should you have further questions.
(The consumer indicated he/she ACCEPTED the response from the business.)
I requested a free one time sample of their rejuvenating skin care product of which they advrrtised. They send it monthly with a 90.00 charge
Luna keeps sending me their rejuvenating skin care product monthly when I only requested one sample product. They are charging my account approximately 90.00 every month for the past 4 - 5 months. I am on social security and I can't afford this and upon request to cancel, they continue to charge my account and send the unwanted product
To stop charging my account and quit sending this product and refund of past charges
To ***
Thank you for mediating this consumer complaint from our customer, Case Number: XXXXXXXX. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.
According to our records, the customer ordered our face cream and eye serum on a 14 day trial basis back on 04/28/2017 and paid the shipping and handling fees of $5.95 and $4.95. The trial expired on 05/15/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipment on 05/21/2017: $39.95 for the eye serum. We attempted to charge for the face cream as well but the charge was declined and the subscription was cancelled for the face cream. Due to no cancellation the autoship program for the eye serum took effect. The following month on 06/23/2017 the customer was charged a new shipment: $89.95 for the eye serum. Here are the amounts and dates for the remaining charges: $89.95 on 07/23/2017, $89.95 on 08/23/2017, $89.95 on 09/23/2017 and lastly $89.95 on 10/23/2017.
The customer contacted our Customer Service on 10/23/2017 and requested for the subscription to be cancelled, which we did. However we feel for our customer's concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 10/23/2017: $89.95 for the eye serum and also $89.95 for the eye serum charged on 09/23/2017 for any misunderstanding when placing the order. Here are the refund confirmations:
$89.95 Trans ID: XXXXXXXXXX dated 10/31/2017.
$89.95 Trans ID: XXXXXXXXXX dated 10/31/2017.
The refunds should reflect on customer's account within 3 to 7 business days. Please relay this information to our customer and feel free to let us know should you have further questions.