Lush Lawn

They are rude and give out very wrong information to customers!!!!

I have use Lush Lawn for probably close to 10 years (2 different house locations) and this has been the first year I have been disappointed over and over again by them. Early in the spring it was over billing issues and I was told their office was going through some changes and there were a lot of miscommunication problems. This past Monday I received a message from our tech that he was spraying for mosquitos on Tuesday. I called the office Monday and told them the kids were growing ton of milkweeds in our front year with tons of monarch eggs, caterpillars, and butterflies and I was concerned the spray would effect them. I was transferred to a "chemical specialist" that told me "I don't think it effects them". I told him, just to be sure, please tell the tech not to spray the flower beds in our front yard. He said he was typing it into the computer as we spoke. As soon as I heard our tech spraying Tuesday, I ran out to find him spraying the entire front flower beds. He said he never got the message. When I called the office, they said "Sorry. What do you want us to do? Replace your butterflies??" Another customer service rep told me "Our mosquito spray doesn't kill anything except mosquitos" which is very wrong. Sara the manager said she would see what she could do and call me back. No call Wednesday. I called Thursday and was told they were still deciding what to do. I requested the owner to call me (I believe they said his name was Arron). He never called. I called back Friday and Amber stated "We were told it doesn't effect the butterflies in any way and we will not compensate for any applications?" She quickly ended our conversation with "HAVE A NICE DAY!" and hung up on me. We currently went from having 10-15 various stages of caterpillars on each milkweed (30-50 milkweeds) to ZERO within a matter of days after the application. With a quick search of their mosquito spray (permethrin) there is information stating it does effect monarch stages. I requested to speak to corporate headquarters. They gave me a number that went right back to them. They told me Ken and/or Gina would be the only ones that could credit anything back to me BUT there was no way for me to get a hold of them. They ignored my request to not spray a certain area and now refuse to make it right by at least returning at least $95 for the application. So disappointed that this company has gone down hill so fast this year.

I have use Lush Lawn for probably close to 10 years (2 different house locations) and this has been the first year I have been disappointed over and over again by them. Early in the spring it was over billing issues and I was told their office was going through some changes and there were a lot of miscommunication problems. This past Monday I received a message from our tech that he was spraying for mosquitos on Tuesday. I called the office Monday and told them the kids were growing ton of milkweeds in our front year with tons of monarch eggs, caterpillars, and butterflies and I was concerned the spray would effect them. I was transferred to a "chemical specialist" that told me "I don't think it effects them". I told him, just to be sure, please tell the tech not to spray the flower beds in our front yard. He said he was typing it into the computer as we spoke. As soon as I heard our tech spraying Tuesday, I ran out to find him spraying the entire front flower beds. He said he never got the message. When I called the office, they said "Sorry. What do you want us to do? Replace your butterflies??" Another customer service rep told me "Our mosquito spray doesn't kill anything except mosquitos" which is very wrong. Sara the manager said she would see what she could do and call me back. No call Wednesday. I called Thursday and was told they were still deciding what to do. I requested the owner to call me (I believe they said his name was Arron). He never called. I called back Friday and Amber stated "We were told it doesn't effect the butterflies in any way and we will not compensate for any applications?" She quickly ended our conversation with "HAVE A NICE DAY!" and hung up on me. We currently went from having 10-15 various stages of caterpillars on each milkweed (30-50 milkweeds) to ZERO within a matter of days after the application. With a quick search of their mosquito spray (permethrin) there is information stating it does effect monarch stages. I requested to speak to corporate headquarters. They gave me a number that went right back to them. They told me Ken and/or Gina would be the only ones that could credit anything back to me BUT there was no way for me to get a hold of them. They ignored my request to not spray a certain area and now refuse to make it right by at least returning at least $95 for the application. So disappointed that this company has gone down hill so fast this year.

I signed up for a 1 time lawn aeration for my yard. A service consultant came out and did parts of my lawn. I came home as he was packing up and asked if he did the entire lawn because I could see he did not. He stated the lawn was wet so that's why I could not see certain parts and he left. I looked at my cameras and noticed he skip a lot of my lawn and I called the office and advised. They stated they would send him back out and he never came back out. A month later they billed me and I called and said I am not paying because the job was not completed. They stated he came back out but he never did. Now they are continuing to bill me but I am not going to pay because the job was not complete.

These people absolutely destroyed my yard. I then told them so and they said it would take more time. I waited. It didn’t get better. I called to cancel service and they said they’d do a free soil analysis and I could cancel after that if they didn’t find a solution. No soil test was ever done. They won’t cancel, they keep coming to my house and billing me. I can’t get them to stop. I kick their employees off my lawn and they still bill me.

Extremely unprofessional, does not stand behind their service at all. If they try and convince you to switch away from the big competitor, DON'T DO IT! My lawn has never looked worse. They have known for two months, said it would be fixed, it keeps getting worse and they still won't refund me for the months they were supposed to be fixing it. I wish I could post pictures here to show what my lawn looks like. It is more weeds than grass, and brown spots everywhere. I gave up on fixing the brown spots because all they wanted to do was upsell me something my previous company did for free, for less money! I just wanted the weeds gone and they couldn't even handle that.

Also, techs come to house and leave no notice they were there, so who knows if they ever really came out.

I always try to support local businesses, but I truly regret giving them a chance. Read the reviews on Google how the owner treats customers. I wish I would have read the reviews first.

I hired Lush Lawn to fertilize my grass. They stated that my grass will need at least 8 applications. The first application occured in april or early may 2019.. Before luah lawn applied the first application my grass was very green. Then 0n 6/10/2019 at 4pm the lawn tech applied Grub Curative ($60.00) on front and back lawn. although he only observed grubs in the back yard. There were no brown spots in the front yard which would have been evidence of grubs in the front. I believe the front did not need grub fertilizer. Then on 6/10/2019 five minutes later the same tech came back and said he had another work order to apply application called the water maximizer fertilizer ($85.00) The sales person from lush lawn agreed that the water maximizer fertilizer would be put down in July of 2019 when it got really hot. My grass started to brown as though it was over fertilized. I call to complain sbout my grass turning brown. Then I received a voice mail message that I was due for another application on 6/19/2019. This time Round 2 Lawn application (35.00). Since then my lawn has gotten browner. I spoke with a superivsor, he stated that he would be to my house on June the 25th no one showed up. I called and spoke too Jessica on June 27, 2019 and she stated that no one would be to my house until next week. But in the meantime my grass is getting browner by the day. Despite what people think I take pride in my lawn. I had the greenest grass on my block. hd I known that my grass would become brown I would have taken pictures, But I have witnessess proving my grass was green prior to lush lawn putting down all those applications.

Customer Service is terrible. I paid on line on line. I was charged 2 x or 1 serivce, do to computer error on their site. Bank account shows taken out 2x on same day. Have called, emailed customer service about a refund of the over payment. Have sent them letter (copy of error msg) and copy of bank statement. Have not heard from them. In the letter said cancelling service with them. The sent message service cancelled. But have not refunded me my over payment, still showing I owe.
I paid them in May. They state last payment was in April, even though sent proof.

Do not do business with them, even local Lush Lawn service says can't help, they call them.
You cannot contact Corporate Office in Rochester, MI. They do not take calls.

Even one star is too much. They give very poor customer service. They seeded my lawn last fall. None of the seed grew. I have called them every day and get the same answer, we are in your area today or we will be there tomorrow. They even said we were at your home today but your gate was locked. My yard gate does NOT lock.

I paid them $700.00 in good faith. DO NOT use this lawn service. Bad Bad Bad

They are terrible. I had an appointment for April 12th but emailed them on the 4th to postpone.No reply. I contacted them on the 15th to talk about when I wanted to reschedule and they said I was supposed to get service on the 16th. That is not true. I told them I wanted to do it at a later date, I wanted to be home. They said I didn't need to be, I said I WANT to be. I said either postpone or I will cancel. Again no reply. I thought it was canceled. They showed up while I was at work, did some seeding in a few spots but NOT all of the bare spots and it was not slit seeding. The guy dumped the leftover in a pile by a tree. I called and emailed Lush Lawn but can't get a response. I do get invoices which I am NOT paying. They should not have done the work without my permission. I scooped up the dumped seed and did my own slits and a little grass has come up but most bare spots they did or should have done have nothing. I have seen that they are notorious for showing up without permission and expect payment. I want them to stop harassing me.

We hired Lush Lawn last summer to fertilize our lawn. During this time we were billed for services that did not happen and we were unhappy with the way our lawn looked and told them to discontinue. That has not happened.

Lush lawn is reminiscent of the Columbia House Records of old. We have asked them on numerous occasions to stop showing up at our house, stop calling, and to completely take us out of their system. This has not happened. We have even sent the workers away saying “ we don’t have a contract with lush lawn and we will not pay”. Today, I returned home after work to find they had done a spring aeration on a rainy day. Our yard is now a mud pit and we have a ten week old puppy...what a mess!!!
I called to speak with the manager Corey ***r but got placed into his voicemail. Zero resolution after many contacts/conversations with company employees.

Lush Lawn and I had an agreement that I would pay them $50.00 each month. There was a verbal agreement which they have on record attesting to this. I was doing as per our agreement and paying $50.00 each month. I had made 10 monthly payments in a row. When I attempted to make the 11th payment I was locked out from making my usual online payment. I called Lush Lawn. I was then informed that I had been turned over to collections 15 days after my 10th payment. I asked how they could do this after our agreement had been faithfully met each month by me. Their response was they "JUST DID". They have now sent this to at least 4-5 different collections companies. Once the collection companies investigate my side of the story they would send the paper work back to Lush Lawn who then sends it to another collections company. Three different collections agencies after speaking to me said they would investigate and if I did not hear back from the in 10-14 days to consider the matter resolved. I never heard back from any of them. Each time 3-4 months later another collections company and I would go through the same process. I am now dealing with the fifth or sixth collections company. I spoke with the current manager of the local branch of Lush Lawn and after she investigated my complaint called me back and admitted Lush Lawn was totally in the wrong and should have never sent me to collections. She contacted her boss who informed her he didn't care who broke the agreement "HE WANTED HIS MONEY".

Dealt with this company for 7 years in the last 2 years they had turn over in the Rochester Hills office. Prior to this, I didn't have many issues. Since then it's been horrible. I prepay every year, I have an acre of lawn that needs to be serviced. Never had any billing issues until this new team in the Rochester office. This year I prepaid as usual and in October they send me a bill for 87.00 saying that they made a mistake in the price they had me pay in Feb. I paid over 1000 in full to the amount they quoted me at in FEB. ALL YEAR LONG a zero balance. Then in Oct they charged me a late fee and say they made a mistake in Feb. I tried to contact them for 3 weeks until I finally said enough and canceled my service. Still, nobody could explain why in FEB the prepay was shown in full then in October I suddenly owe more. Additionally the last 2 years I have had grubs and paid every year for the grub preventive and grub killer. I had holes in many areas of my lawn. I watched the security cameras during their service days only to see they didn't service the entire lawn just parts.
Now I am getting harassing phone calls daily from Corey the manager 4 to 5 times a day 6 days a week, STAY AWAY from this company. Poor service and childish management.

Signed up for a "Lush Extender Program" which is 13 applications yearly for $35.00 per application. The total amount for the service is $455. Thus far, I have paid the full amount- yet, I have a past due balance of $246.50.

THE ISSUE: I have called multiple times to get an explanation of this matter and I have always been told someone would call me back. On the 3rd call, a representative mentioned that I had agreed to the additional services by phone. I did no such thing. The representative mentioned that they would be able to produce the recordings for me to listen to but they have failed to do so after multiple requests. Meanwhile, there is an ongoing issue with the billing the company continues to call and send me mail in an abusing manner demanding the unpaid balance for which I have not agreed for.

Additionally, the staff is not giving me proper answers. When I call they say that the person handling my case is not available and would give me a callback and they never do. I have been patient and have tried to resolve this issue with the company directly, however, they are not taking this matter seriously.

It also seems like I am not the only customer with this exact issue. According to their Google reviews, many others are experiencing the same issue.

I arrived home today in the middle of the day. Lush Lawns was parked in my driveway and there was a serviceman with machinery in my backyard providing a lawn serice. I quickly ran to him asking him to stop. He was in top of my new lawn I had just spent 2300 on having hydroseeded with a local company. I asked him to stop immediately and I went over to him and asked why he was here and did he have the right address an I never told this company to come to my house. I was who shocked when he showed me an invoice with my name and address on it. I told him I never authorized this work, I've never paid for any work and I've never signed a contract. I called the customer service number that he provided and the customer service representative on the phone said they would need to look into my contract. I told her I don't have a contract and that the company was trespassing illegally on my property. She put me through to the manager of the store who I as unavailable. I left a message and he has not called me back. The action today this is a violation of my property, there very likely has been damage to the new grass I already have growing. It is trespassing and they are an unlawful company. I first met representatives from Lush Lawn at the Home Builders Association show in March here in East Lansing. The gentleman was able to pull up my address I told him some work that we might be interested in and he told me a verbal quote at that time I said thank you very much I never signed up for anything nor did I make or arrange for payment payment of anything. To have this company show up here at my house today without even calling to schedule is Shady business practices. They are praying on the fact that they will do some work around here and then I will still pay. I will not pay this company anything I never authorized for them to come. They are liars and cheats.

Hired and paid upfront for the full year of lawn spraying to eliminate weeds.
We have more weeds now than ever - I sent pictures back to them.
No one calls back as they say, no one shows up to spray again as they say. We got nothing.
We are getting nothing more than a run around with this company and no refund as we requested.

I have been a customer with Lush Lawn for approximately 3 years now, from 2016 - 2018, when I cancelled all services when I contacted them by phone in April, 2018. In the beginning,, I was told that service would be provided from March or April each year (depending on the weather) until around October. But my problem was being properly notified before service is rendered so that I could have my lawn properly cut for the treatment provided. As a result, I sent Lush Lawn a letter, dated 6/29/16, informing them to properly notify me for each treatment, before hand. Well, they properly worked with me for 2016 & 2017. But, for 2018, they started to use an automatic call system, which did not allow me to respond. When I called back, seconds later, there was no answer and the worker would appear in 10 minutes to do the work on my lawn without approval. On 7/24/18,, I spoke to *** who said that she would look into this problem because I was not properly notified before service was rendered as requested. When *** got back with me, she informed me that she would cancel the service for 5/10/18 due to their lack of recognition of my request letter dated 6/29/16.
Yet, today, I have a bill dated 8/27/18 with 5/10/18 service charge of $34.99 and 3 late fees of $1.50 each. This brings my total bill owing of $39.49 and sending me letters to cancel my service.
They have sent me e-mails treating to take this to a collection agency and affect my credit.

In the summer of 2017, my wife (then fiance), inquired about having our lawn sprayed for grub control. When she talked to the associate on the phone, she made sure to ask that this was a 1 time treatment. The associate offered her a package deal, but assured her that it was. However, in April 2018, someone from Lush Lawn came to our residence and sprayed the yard again while we were at work. There was no indication that we were going to have another treatment because we agreed this was a one time deal. They also kept referring me to the invoice that was sent to us after the treatment took place originally stating that it was "our responsibility" to call and cancel it. We repeatedly told the Manager that their employee never told us about these terms nor that there were terms in the invoice. Since these terms were not discussed, we told the Manager that we are not going to pay for a service that we did not authorize. They claim to have filed a small claims suite against us but we have not received anything as of yet. This is an outrageous event over a mere $35 from a transaction that we were told would be a 1 time transaction. We never signed nor initialed any paperwork since this was an over the phone transaction. We feel that Lush Lawns is bullying us into paying them for a service we did not authorize nor were told would be an ongoing thing.

I used Lush Lawn last season and wasn’t happy with their service for many reasons. I always paid my bill however and at the end of the season I told themI didn’t want their services any longer. They came out in the spring anyway and treated my lawn. I came home from work and there was a sign in my yard that they had been there. I called them immediately and told them I did not authorize this and wouldn’t be paying for it and wanted their service is canceled. They told me OK at that time. They continue to bill me, call me every day and threatened to send me to collections for not paying $50 for the service. The service was never authorized and I don’t feel that I should have to pay for it. I was very clear with them on the phone that I did not want their service. They are now saying that I authorized the service which I did not.

I cancelled my service with this company in October of 2017. I was in Florida for the winter and in April of 2018 they came and service to my lawn. I didn't get back from Florida until May 3rd. they are trying to make me pay for the service even though I had canceled with them. I feel it was an error on their part and I should not be responsible for the payment. they contacted me several times by phone and mail and I told them I was not going to pay it. they're charging me $1.50 a month service fee and they are turning me over to a collection agency. I feel this is a poor business practice. I am a single senior citizen living on a fixed income and I cancelled because I just can't afford it anymore

Terrible customer service. The manager yelled at me and told me he felt sorry for all the people in my life that had to deal with me. They schedule to come out every 4-6 weeks. They came after 3 week essentially charging me twice in one month. I called to complain and they weren't going to do anything and I had to pay both bills. Asked to speak to a manager and after explaining the situation he seem to be understanding but when I didn't agree to stay as a customer he got irate. I didn't want the free things they were offering. I just didn't want to be charged for early treatment. The manager was actually yelling at me and was telling me how he feels sorry for everyone in my life. I cannot express how bad their customer service. Never have I been talked to by a manager that way.