Lush Lawn

If I could give them 0 stars I would. This is a terrible company, they do not respect their customers, whatsoever, and have terrible customer service. They will try to sneak in additional charges that you do not approve of. When you try to fight it even though you have proof that they charged you incorrectly, their response is if you do not pay we will send you to collections. In addition, my lawn now looks terrible! I paid out all this money for my lawn to look worse. It has burn marks all over, and their machine left tire burns as well. They will also not refund your money for the burn marks. They just keep trying to push additional treatments on it, that do not help. Truly beware of this company, they do dirty business and will make your lawn worse.

I had this company last year for spray against mosquitoes. I was not happy and did not renew this year. to my surprise they came without authorization and charged me $ 143.99 . when I called she was very unprofessional and said they renew automatically ?? I said you cannot do that without my agreement . I had another company who already did first spray . she said they will send me to collection if I don't pay?? I told I'm going to report them.they just wants to rip-off people using twisted claims and great deal of intimidation

LUSH LAWN CALLED THE FIRST PART OF THE YEAR TO SEE IF I WAS INTERESTED I TOLD THE MAN TO SEND ME SOME INFO.ABOUT IT . WHEN THEY CALLED BACK I MUST OF MISS UNDER STUDE THEM BECAUSE THEY CAME OUT 5/11/18 SPRAYED THE YARD WHEN I WAS NOT HOME. SO ON THAT SAME ABOVE DATE I CALLED SPOKE WITH ASHLEY AND SHE SAID THAT ALL APPLICATIONS WILL BE STOPPED AND THERE IS NO CHARGE.
AND ON 5/29/18 I STILL RECIEVED A BILL FOR THIS SERVICE

I forgot to mention not only was this company unprofessional and charge me for a service I didn’t request, even when I did request their service for misquito spray it was subpar. The services are poor quality. For this reason, we didn’t renew service yet we were still charged.

On May 24th, Lush Lawn (Safari Tree) supposedly sprayed Organic Mosquito control on my yard. Over the next few days I noticed that the color of my yard began to fade to yellow and the texture turned straw like. On Monday May 29th, I mowed the yard and raked up the clippings. Over the next few days, the yard continued to degrade and 40-50% of the yard turned yellow. I began calling the company requesting them to review what they applied and visit my house to determine how it could be corrected. On 6/6/18, a gentleman came to my house while I was gone and indicated to a family member that "I must have had a substance on my shoes or mower tires that caused the issue". This is not accurate and is a fabrication to deflect their responsibility. On 6/5/18 I replaced over 2100 square feet of sod for permanently damaged areas. I did not capture all areas, but rather targeted the worst spots (I have pictures to support the damaged areas that were replaced). Some damaged areas remain. Since 5/29 I have watered the yard multiple times daily with my in ground sprinkler system and saw no improvement.

On April 12, 2018 Lush Lawn provided a lawn application to my yard. I am suppose to be on a call ahead notice, as I don't like the lawn chemicals spread across my child's toys and I have a dog. I was not home to stop the service. At the time I was shopping around for another company to service my lawn and was negotiating with a couple of them. If I had received the call ahead ( as I require ) I would have stopped the service for that day ( as I had earlier in April). Lush Lawn is now billing me for services I did not want from the company. When I called and told them I did not receive a call ahead- they said I had. I know this is not true because I have records of all incoming and outgoing calls on my phone ( even if they are not answered). Additionally, when I did receive a call ahead from Lush Lawn, as I had their services for 7 years, I always received two calls- one to my home and one on my cell, as that is how its set up in their computer. I received no call to my cell or home number.

All they kept saying was all the services they offered. I only ever agreed to pay $83/month. Trying to charge me per service and then trying to squeeze multiple services into 1 visit... I'm astonished at the poor business practice. Never once did they say I would be getting billed multiple times per month every time I clarified I would only pay $83/month. Now they're charging me $166 for the 20 minutes they were on my property and saying it would be another $83 to fertilize per their soil sample results. This thing is a total scam.

The actual purchase/service location is new to Lush Lawn and not listed in you search results: https://lushlawn.com/locations/plymouth/ *** Plymouth, MI 48170

COMPLAINT:
I searched for companies that do TOPDRESSING (spreading a thin layer of topsoil to fill in small depressions in the soil under the grass) and overseeding. I was put in touch with only one company, Lush Lawn. I was contacted on 4-19-18, by ***, a sales representative. I again verbally explained to *** what I wanted done. *** is a very fast talker and went on to tell me about slit seeding. I asked if this was done in conjunction with the topdressing. He glossed over it and started talking about nursing the yard back for the rest of the season with fertilizer applications. I told him that I already had a lawn service company that I had prepaid the year for and that I was very happy with them. *** then told me that the only way they could guarantee their work was if THEY did the service for the rest of the season and that, by Michigan law, if I cancel my service with the first company, they HAD to give me a refund. I again asked about the topdressing. *** quickly said "I have a guy", and that he would have to send him over to look at the yard before he could give me a price on the topdressing. I have been trying to get this work done for a couple of years, so I reluctantly said, OK.

On 4-21-18, a Lush Lawn service truck and worker (***) showed up. The guy came to the door to verify that the work to be done was the backyard, only. As far as topdressing, that was correct. I asked about the topdressing and *** said he knew nothing about it. I saw him riding a machine in the backyard, but cannot confirm that any seeding took place. He left an invoice indicating a prepayment for $207.00.

By 4-23-18, no "guy" ever showed up to provide an estimate on topdressing. I wrote an email to *** on this day to inquire about when his "guy" was going to show up. I waited a couple of days and after not receiving a reply, I called Lush Lawn and spoke with “***”. I asked to speak with ***, but she said that he was out of the office and transferred me to his voicemail. I left a message asking *** to call me. I waited another couple of days and never received a call.

On 4-27-18, after not getting any calls or emails from ***, I sent written notice (per their Terms and Conditions) to Lush Lawn “Contact Us” tab (there was no other link for complaints or specific people) that I was cancelling my service with them due to failure to provide the service that I requested.
Again, I waited. No attempt to contact me. No credit to my credit card account that I had used to prepay for the service. So, on 5-3-18 I called Lush Lawn and spoke to "***", identified myself and asked about refunds and how they are handled. She told me that a check would be mailed to me and that it should be to me "this week, or, early next week". I asked if *** was in. I was put on hold and then a guy that *** identified as Plymouth Sales Mgr. *** (sp). *** asked why I hadn’t contacted ***. I explained that I had and not received replies. *** then went on to tell me about all sorts of personal issues *** was having. I asked *** if his company did TOPDRESSING. He told me NO. I told him that I felt I was the victim of a “BAIT AND SWITCH”. He told me that I wasn’t, that he has “a guy” that can do what I want done. I told him, “No, just send my refund.”

On 5-11-18, no check and another call to ***. Now, she tells me that “Corporate” takes care of those things. I asked for their number and she told me, “Hold on, I’ll give them a call, myself.” After a very brief hold, she came back and told me that she contacted “Corporate” and that the refund for $220.00 would be “rushed” through.

I filed a complaint a year and a half or so ago after Lush Lawn tore up my lawn with the aeration vehicle, literally ripped up lawn throughout, also spread grass seed into all of the beds and I had grass growing in the flower beds, etc. Took over a month to get a response to the initial complaints, they sent someone out to the house a month later and said everything looked fine. Of course it looked fine by then as I had fixed everything! And then they continued to want to bill me for the costs. Terrible service, I left message after message with no follow-ups to the service and billing issues. After months of going back and fourth, I told them to never contact me again. Every couple of weeks I am getting a call from them from the and the call just disconnects. What part of "DO NOT CALL" DO YOU NOT UNDERSTAND? This was requested multiple times in the past but yet here we are and you continue to call and then you don't even have someone on the other end. Your calling my cell phone every couple of weeks from this number and then the call drops. Unacceptable. I'm actually considering taking this to the next level and getting an Attorney involved because of the poor business operations of this Company and their inability to stop harassing someone by calling. Pretty sure my calls were recorded previously when I specifically mentioned on more than one call to not call me or contact me any further and now you have an auto dialer still calling my cell phone number. What part of the privacy laws does this company not understand?

In the spring of 2017 I contracted with Lush Lawn to kill weeds in my yard. I had four treatments thru out the spring, summer and fall but they never killed the same weeds and I kept calling them to tell them where the weeds were and they came out a couple of extra times and still never killed the same weeds from spring. even though they never killed the weeds I continued to pay them until the last application and I told them when they killed the weeds I would pay the last bill. They never killed the weeds and kept calling me to pay. They then started adding late fees every month and threatened to turn my bill over to a collection agency, so I didn't want to mess up my 844 credit score so I payed them the last bill plus late fees. They cashed the check the first week of January 2018 and then turned the bill over to a collection agency the first week of February 2018 and the collection agency contacted me the first week of April 2018. I explained I had already paid.

This company continues to robocall our phone which is on the Do Not Call list at the FCC. I see numerous complaints of the same nature when googling their business. This is an illegal activity that concerns company other legal practices.

I have complained about lush lawn repeatedly cold calling me. I've been promised that they would stop. They have begun again. It appears that the company ignores the national DNC registry.

BACK ON 9-11-17 I CALLED AND AGREED TO HAVE AEREATION AND OVERSEEDING DONE. THEY NEVER DID THE AEREATION BUT CERTAINLY BILLED
FOR IT THEN THEY CLAIM THEY CANT EDIT BILL FOR SERVICES NEVER DONE .I ABSOLUTELY WILL NOT PAY THIS BILL UNTIL THEY ACTUALLY COME AND AEREATE THE LAWN. BUYER BEWARE, THERE TRYING TO PULL A FAST ONE FOR SERVICES NOT EVEN PERFORMED. I WOULD NOT LET THIS COMPANY DO ANYTHING FOR YOU.

I have lawn services completed by Lush Lawn but I'm under no contract as
I'm a call ahead customer. While I was out of the country, they performed a $249 aeration and other seeding on my property without my consent. Many people have said that because I'm a woman and a widow, they are taking advantage of me. I've called repeatedly to the branch manager in Rochester and the manager in Grand Blanc but neither will return my call. This is a matter of principle. I will not pay this because I did not authorize the service.

Few days before labor day weekend one of their trucks utilized our circle drive to turn around (We don't use their service so they had no right to do so) Because of the inexperience of the driver the trailer ran over the edge of our grass and ended up breaking a sprinkler head and damaging part of the line. I called and was told someone would contact me the following Tuesday. As I expected, no one contacted me. I reached out over the next two weeks without anyone answering the phone. Last week I was finally able to get a hold of someone who informed me they could have someone out Tuesday (Sep. 26th, 2017) at 11am. They would call and confirm that on Monday (Sep. 25th, 2017) There has been no attempt for them to reach me and the phone number I was given hasn't picked up. Overall they're just wasting my time and likely don't intend on ever fixing their own mistakes. Which have costed me time and money. They've wasted my time since now I need to fix someone they broke. Just gave them the opportunity to do the right thing, and they couldn't even do that. Ridiculous.

To be brief, I used Lush Lawn for my fertilizing services in the summer of 2016. There service and applications were both ineffective and destructive. I refused to pay my bill with them until they came out to the house and reviewed my complaints with me. Instead of living up to their guarantee, they turned my invoice over to a collections agency that threatened to ruin my credit if I didn't pay the bill. Lush Lawn would not speak to me any further on the topic. I tried calling multiple times and left several messages.

I ended up paying the bill at the advise of my lawyer because it was under $200 and legal fees would far exceed just paying the bill. That was in the fall of 2016.

I just received a notice from a new collection agency that is attempting to collect the $193.60 that I paid last fall.

This is obviously bogus, irritating and I'm assuming, against the law.

On first treatment of contracted service (for brand new lawn), they invoice me for liquid weed killer and granular fertilization. Granular fertilization was not completed and there was not a single grain of fertilizer present on my lawn, or over sprayed on either of my driveways.

When I contacted them about issue, they immediately agreed to come back and fertilize again. Any reputable lawn care provider would never agree to do this, without me signing a waiver, as over fertilization will burn up my lawn.

When I contacted them about this they were rude and unprofessional. I told them I would pay them half of invoice, since I could not prove that they did not apply liquid weed killer.

I have mailed them half the invoice amount, they cashed, and keep sending me invoices for balance.

I was so confident that services were not rendered, that I signed waiver with new lawn care provider and had lawn fully treated. The lawn did not get damaged, proving services were not rendered as invoiced.

I have no intention in paying balance and appreciate any support you have to offer.