Lustine Chrysler Dodge Jeep

When *** came to the dealership and picked out the new car we informed him that the only way we would be able to get his deal approved based on his credit was for the customer to bring us months bank statements and last year tax returnsHe told us he would do that before he left
the dealership with this brand new carWe would not have delievered the car with out his assurance that he would bring the paperwork back immediately When he would not bring in the necessary paperwork we asked that he return the carAfter about two weeks he did return the car however he had damaged the front bumperThe cost to fix the bumper was $We deducted the $from his down payment and refunded the credit card he used on the transaction in the amount of $
V/R,
***

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Complaint: ***
I am rejecting this response because:
I came to the dealer twice, not once did anyone tell me return the car to dealerThey told me to come back at later date so they can speak to their general manager or give them more money, they also told me they can turn it into a purchase which will bring my monthly upThey are giving statement nowI do not appreciate them lying like this
Regards,
*** ***

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will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Thank you for your resolution in regard to the service contractAlso in question was the cancellation of the gap insurance which I requested on 05/23/in the amount of $I received the registration and will verify if lender received the titleIf so, the gap insurance will be the only issue outstandingThanks.
Regards,
*** ***

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Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Yes we did sign the contract and yes it states miles but we were told by the finance manager that the contract could only state miles by default and that the extra mileage we purchased would be noted in the paperwork from toyota motorsToyota motors says they don't send paperwork and that we were given informationAttached Are copies from the salesperson stating the price at around $if I'm making up being told about the extra mileage being rolled in then why does my contract state $31500?
Regards,
*** ***

6/2/To Whom It May Concern:Please see the attached copy of the warranty check that was sent to *** *** ***As previously stated, we cancelled the contract back in January when we received the cancellation paperworkUnfortunately, without the proper documentation to provide to the warranty company, we are unable to back date it for five months as this customer is requesting*** *** is more than welcome to contact the warranty company and address the back dated issue that she is concerned aboutLustine Dodge cancelled the warranty when we had the appropriate paperwork and have resolved this issue on our endIf the customer would have any additional questions, they can contact warranty solutions regarding the difference and they would be more than happy to back date the contract for themIf you should have any other additional questions regarding this matter, please feel free to contact me with the information listed belowI thank you in advance and look forward to hearing from you.Sincerely,

Lustine Dodge Jeep was unable to secure *** *** a loan rate of 1.99%, but offered her an option of extending the loan to lower her payments (unfortunately with a higher interest rate)The term and interest rate were disclosed to *** *** prior to her signing and contracts or taking
delivery of the new vehicle*** *** has since communicated to us that she would be using her own financing source to refinance the vehicle

*** *** spoke to *** ***, our Business Mgr, on the morning of Wed Sept17th, 2014 and she let him know that she would insure that he was refunded for the two warranties that he had purchased. The next day she emailed *** *** a copy of the refund checkWe have been very
apologetic to *** *** for this unfortunate mishap on our end, but it was definitely unintentionalNever the less I understand it was extremely frustrating to *** *** and for that we sincerely apologize.Thank You,
*** ***

Customer signed a credit app authorizing LTD Incto run his credit

I have checked all of our stores and we have no record of selling a car to a *** ***They must have our store with someone else

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
The fact is I WAS told I had five days, and the second vehicle WAS offered and accepted (verbally) at “the same deal” as the first vehicle that sold to someone else as I was in the process of purchasing itTo me and most, “the same deal” means the same deal Obviously to this dealership it means something completely different.
After spending several hours (about hours) at this business location over the past week trying to get this issue resolved in some way, it became very apparent to me that there is a great deal of miscommunication and misunderstanding that takes place on a regular basisI was told one thing by one person, and then received a completely different answer from another on more than one occasion about various items and details This was my first car buying experience on my own, and I was unaware that anything/ everything spoken was invalid unless I had it in writing…now I know
We were able to drop the maintenance and protection packages from the contract today to bring the monthly payment down a little, and they agreed (in writing) to fix the scratches on the exterior of vehicle at a later date. They also updated software on the vehicle that has caused the check engine light to be on since Saturday, replaced a panel covering the spare tire in the rear interior that was scratched/ scuffed up, and put in a driver side floor mat that was missing from the vehicle when I purchased it
Regards,*** ***

I am one of many that have tricked by their online prices The dealer is posting online prices much lower than other dealers for the same exact price and then once there they tell you the car is not in stock and try to sell you another of the same type for thousands more Please go to yelp and review the complaints

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Complaint: ***
I am rejecting this response because:
Customer have following reasons not to trust Lustine *** Service advisers:
** Service advisers assigned before Bryant Jones were recommending oil change after every miles instead of every miles
** Throttle cleanup and/or other services performed in the presence of the customer by ZAF Auto Repair shop in Herndon, Virginia
** When asked, service advisers fail to provide photo before and photo after the affected area of the car and unable to show old parts replaced
** Lustine *** does not allow customer to watch the car while their technician are working on the car** How come Iliana and /or MrL*** took minutes to let the customer know that car can be served while waiting?It has to be left overnight** Why customer is forced to accept service adviser recommendations, otherwise customer will loose "AutoForLife" warranty?
So Customer is requesting an independent investigation of dealership business practices and findings must be made public.
Regards,
*** ***

I'm sorry but I do not have a customer with this spellingIt would be helpful if the customer could tell me what store and correct spelling of name
***

This dealership has no control over *** Motor Sales warranty policyThe truck is not covered under factory warranty, Lustine has zero control over that

Date: Thu, Aug 13, at 3:PMSubject: RE: *** *** CID ***To: *** *** *** *** brought his vehicle to us for repairs due to water getting in his vehicleWork was completed on his vehicle*** *** has picked up his vehicle
We covered $of his insurance deductible Per *** ***’s request we refunded him part of the money paid to us by his insurance company to replace his carpets for him to get it done at another repair facility.Thank you Jason D***General ManagerLustine Chrysler Jeep Dodge

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 Complaint: [redacted]
I am rejecting this response because: Lustine toyota failed to fulfil my request of a full refund. They are not willing to negotiate an agreement which is beneficial to both the parties. If they are trustful dealer they would not just reject my request. I know I got ripped off by Lustine. There is nothing I can do.  in their earlier email they said they would accept a cancellation and I had to sign paperwork
Regards,
[redacted]

Our records don't show that  [redacted] purchased a routine maintenance plan, but if she can send us a copy of the contract and proof of payment she has that specifies she purchased a routine maintenance plan we will honor the terms of that said contract.

I have reviewed the file and seen the menu was presented and accepted with the customers signatures (Husband and wife), saw the purchase order with all options listed with both signatures, reviewed all loan docs and insurance papers with customer signatures. Unless all signatures were forged...

(they all look the same), the customer bought all products.

Date: Tue, Jul 28, 2015 at 10:13 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted]
---------- Forwarded message ----------From: <[redacted]>Date: Mon, Jul 27, 2015 at 3:08 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[redacted]" <[redacted]>
Please check website regarding Lustine! 
36 LUSTINE TOYOTA complaints and reviews
[redacted]/
Sent from my [redacted]

Dear [redacted]
 
                We received [redacted] compliant from your establishment in regards to [redacted] cancellation refund. A check has been processed and submitted back to [redacted] dealer Services for her prepaid maintenance for the 2013 [redacted] last 6 of VIN [redacted]. Our warranty processing time at this point is a lot longer due to a higher volume of incoming cancellation instead of 6-8 weeks we are looking at 10-12 weeks from the time that cancellations are sent out. We do again, apologize for the delay and are working in finding another alternative process for cancellation to become more efficient for the customer and dealership. Attached is a copy of the check that was sent to [redacted] Dealer Services. Should you have more questions or concerns please feel free to contact the finance director Jannet A[redacted].
 
Thank you,
 
Pricilla A[redacted]
Finance Assistant