Lustine Chrysler Dodge Jeep

I Would like to thank you for your responses, with a couple and very nice responses you clarify some of them I and research the remaining. Nothing else is needed at this point.
Just please if you let me give an opinion, consider a better training to the PM and Mike (finance Rep) a lot of time and all this would have been voided only if they provided a better customer service and instead of going back and forth would have explain everything when I wen back  instead or  lying and been unprofessional.
Just one more favor please, I have to go back after six months to be added on the lease, and I DO NOT want to deal with neither of them. Can you please provide me another contact from Finance department, someone professional.
Again, thank you for your time.
Sincerely.
[redacted]
 
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Customer has spoke to [redacted] and understands all work being performed and is aware there is NO CHARGE for the rental car.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If...

no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
I never told them I had a problem with credit I had informed them that I was already pre approved for a loan at my bank. I told the salesman so many times that all I need is a buyers order. Do not run my credit. He said OK. The paper I signed, I will admit I did not fully read he told me he needed my consent to get the pay off on my car not to run my credit. These people are liars. They came to me  with a offer no  money down but I refused the offer. Then I asked them how did you get this offer without running my credit. There response was changing the subject and kept asking me what do we need to do to get you in this car. I have a witness my Co worker came with me the first day. They are not telling the truth and now I'm getting very upset cause I told the sales man if he lied to me then that was the deal breaker. Oh and if I had such a credit problem then why am I driving a 2014 impala with no money down

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 Complaint: [redacted]
I am rejecting this response because:
I and my wife have signed the paper. But they did not asked us to review the paper and did not offer any warranties. Whatever protected services were offered I denied in salesman's table. I am ready to face the video recording in Lustine [redacted] office. I negotiated and finalized my car purchase with the price of $26388.00, with 0% interest for 60 months. We signed the paper offered by finance manager. But he did not talk about warranties and 84 months installments. I mentioned my whole story in my first complaint. Moreover, here I state that I am ready to face video recording in their business office.
Second, when I complained my issues to company manager on 04/22/2016, he replied, come back tomorrow because your finance manager not in office today, they going to remove the warranty. Then I went next day (on 04/23/2016) and talked with finance manager. He said your warranty already removed, don't worry. Now you continue to pay same amount mentioned in your paper i.e. $439.99/month, you will be pay off around 59 months. Then I asked the written paper then he said you don't need paper now, you will receive the latter within 6 week. Then I communicated this message to company manager and my salesman and left the office. Then I contacted financing company, they replied they did not get any message from Lustine [redacted]. They already tricked me once and how I do I believe with them? So I am complaining to Revdex.com. Thank you [redacted]
 
 
Regards,
[redacted]

This North Carolina used car dealer called us Saturday 4/20/14 stating he would like to buy a used car we had in stock. We agreed on price and the dealer said he would be in next day to pick up car. We asked for deposit over the phone to hold car. He refused saying he would call before coming up to...

verify car was available . He did not come in on Sunday. He did not come in on Monday. Monday night our salesperson called called the North Carolina dealer and was told he couldn't come in and would advise when he could come in. We told the dealer that without a deposit we would take the car off of hold. He refused and we took the car off of hold. On Wednesday 4/23 the North Carolina dealer texted our salesperson at 9:07 AM that he planned on flying up Wednesday after a meeting to pick up van. We texted him back at 9:08 saying "sorry, the vehicle was sold last night. Don't fly here." We don't believe the dealer was really even flying here as his flight took him to Philadelphia which then would have been a four hour drive to [redacted] VA, about the same amount of time it would have taken if he had just drove up from North Carolina. We will not reimburse him for a personal flight to Philly or anywhere after the knew the car was sold before he left.

I can not change what is in writing . Customer signed and agreed to all contracts and has copies of them all.

This is the third response from Lustine Chrysler Dodge Jeep (“Lustine”) with regard to [redacted]’s claims, which she further outlined on February 16.
[redacted] now complains that she is “not qualified to continue to go up against someone from the legal profession” and, therefore, is no longer comfortable with the way her Revdex.com complaint is proceeding. [redacted] fails to mention that she retained legal counsel (Thomas Breeden) prior to even filing her initial complaint with the Revdex.com. Lustine, through its counsel, has cooperated and communicated with [redacted] regularly trying to resolve [redacted]’s claims. This office last contacted [redacted] regarding [redacted]’s claims and a potential resolution on Wednesday, February 24. Thus, Lustine will no longer respond to [redacted]’s rejections of its responses to her complaints with the Revdex.com.
Very truly yours,
[redacted]
Cc:
[redacted] (via email) [redacted] (via email)

I have notified all Maketing companies we deal with to stop marketing to this customer on our behalf.  We cannot control any mail or email sent from [redacted] Corporation.
Jason D[redacted]

We would be happy to provide the customer with a second key and clean the inside and outside of the car. Please ask them to contact me directly.
V/R,
Jim

We checked the repair to make sure it was proper, it is was done to Toyota's recall standards. ...

Installed the original amplifier that was replaced because of the recall and there was no difference in sound.  Compared to another vehicle in certified inventory and sounds the same as the customers.  Technician (Steve [redacted]) opened a case with Toyota which had him inspect some things that could have been affected, everything checked out correctly.  Technician contacted our District FTS (Toyota Corporate Field Technician) that confirmed that Lustine went through all of the proper steps to check the repair and make sure everything is done to spec.  Customer requested to know amperage of the new amp of which Toyota or the FTS was not able to release specifications.  Customer asked if Toyota would install a new amp, FTS declined since amp in vehicle is operating as designed.  Customer requested to have original amp that was under recall installed and Toyota declined.

We have verified the warranty was activated. We called [redacted] and explained the warranty  to her. She thought it was a maintenance product that covered her spark plugs . She is aware it does not now. She was mailed all info she requested.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Yes I did sign. The salesman lied to me. He told me he needed me to sign that paper so he could get my permission to get my pay off for my car. I asked him before I signed was he running my credit he said no. All I know is Lustine dealership are liars and they are not to be trusted.

We are not willing to refund deposit or take back car.

These guys are completely UNTRUSTWORTHY. After telling me a firm price for my trade-in on the phone, once I got to the dealership, the manager essentially reneged on his promise. (The dealership had previously appraised my vehicle, and we couldn't agree on a deal because of the low price the dealership was offering for my trade-in. So, this wasn't the first time looking at my vehicle.) Really disappointing experience. Would definitely stay away from these completely unprofessional sales goons!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I was promised an 8 year maintenance plan.  The response from **. [redacted] is so upsetting because none of it is truth.  I will never go there again and I will make sure that everyone that I know stays away from that place.  It's really sad that people can be this awful.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]  Complaint: [redacted] I am rejecting this response because:Please see answers below:
MESSAGE FROM BUSINESS:
Customer came in and said they didn't know they had purchased extras on car loan.
I said we found extra charges NOT mentioned at the time of signing and Retail statement and Buyers order was signed (that is correct) however the Finance rep. never went to all of the numbers meaning showing and explaining  one by one.
Now, I did accept some of them , plus extra  maintenance (which was the undercoating).
Please understand that I am not trying to get anything free , the  two reasons of my complaint are:
First: bad customer service from the manager and finance rep.(changing words ) not been able to help because once I go there he said nothing on the contract can be change, now you are telling that IT could ..!! please stop wasting  my time.
And secondly the price and the reason why we Accepted on the first place and this has been mentioned on the complaints and emails) the price was 28,500 or 28,700 something around, our salesperson wrote it on a white piece of paper. (now on the contract  the price for the [redacted] is 29,990.00 (so please I need the difference back (check with your sales person)
Now, When I called again you told me the extra money was shipping..!! that was never mentioned as an extra, and how come you charge shipping if I pick up the car same day. (again, please need the difference adjusted)
Please explain what is the charge for TIRE (995) ?? never explain , never shown.
I will keep the GAP
What is the Aftermarkets??? amount of 1,639.00 (never explain, never shown)
I will keep the extended Warranty
 We showed them menu they signed with all product forms. Not showed prices and went one by one see detail above please.
 They then claimed they knew about warrenty and mainatnce but did not know about GAP (that is correct, I decided to keep the GAP now)
. We explained the GAP info to them again (no explanation provided )  (that is my complaint, bad customer service) In fact GM told me that I should know about everything been a first time buyer.!  that is complete wrong, that is why you have every department on your dealer to guide the buyers.
 and told them that they could cancel all or any. (this is definitely not true, in fact You the GM told me that Nothing can be modify, if I want I can get a used car lower price but ALL of the extras will  remain  the same that nothing can be done or change)
 They then went to look at used cars for partner and left the dealership. (that is correct , we were waiting for like 30 mins to have the salesperson help us and have to come back to work and couldn't wait any longer. I did notify another sales rep to let my rep. know that we left. ) And we went back because we wanted to return the car. I wish I could have do business with a different dealer.
 We have not heard from them since except for two bad reviews on [redacted] and [redacted]. That is not true either ,I called twice and spoke again with you once, asked you again about the  final price agreed and the one on the contract, you said that could not talk about it over the  phone  and also requested my floor mats missing along with the extra key and you told me the dealer will call me once they arrive, I still have not received the call. Please let me know when can I pick them up.
I wish I can deal with someone else besides the GM ,  he said one thing over the phone and in writhing and once I show up in person he  said the opposite .
Regards, [redacted]

My husband and I have had nothing but a horrible time at this jeep dealership. The customer service is VERY unprofessional. We bought our car a month ago, and our sales rep told my husband to fill out a survey, which he did and he gave him an HONEST survey. Couple days later that sales rep called him and asked him why we didn't give him all tens. Which I found highly inappropriate.. My husband then told him why we gave him what we did, and then told him we settled for the car we got after another sales rep told my husband they had the car we wanted.. Fast forward to today we are here trying to get our tags, and there was a problem..everyone I spoke to was nothing but rude. Even th customer service people I tried to speak with about the issue. Mrs. L[redacted] who was in charge of this process refused to speak with me or my husband and sent other people to talk with us instead, which is ridiculous. Fianlly someone with a half bit of common sense was able to help us get our tag. I will never buy another car from this dealership again, or recommend anyone to come here.

This customer has not bought their vehicle into our shop for service since 2014.  Having their scheduled maintenance done at our service department is a requirement for the no charge lifetime warranty we provide customers at no charge.  This has not been done therefore the warranty on...

the vehicle is void.  This is not our requirement it is a requirement from the warranty company, they are the ones that denied the claim not us. thank you

we have already answered this complaint . Customer is happy and has loan and car.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:[redacted] knows that there is a major issue with the paint jobs on White [redacted] from 2007-2010 but will not fess up to it.  They put a low mileage/year warranty on the paint as they know it's an issue.  Both the dealership and [redacted] have done nothing to help me out with this paint issue.  Even when I provided [redacted] with multiple copies of statements from other [redacted] owners that are having the same issue they do not care.  Recently my friends father brought his white [redacted] into the same dealership (Lustine [redacted]) and showed them the same paint issue that I'm having and the dealership told him they have never heard of anyone else having that problem.  How can the dealership and [redacted] not admit that they have bad paint on these trucks?  My truck was at this dealership just last month getting looked at by the Atlantic Regional Rep and both him and the service manage agreed there was an issue with the paint.  [redacted] should look after their customers not just tell them sorry there is nothing they can do.  This dealership has been getting away with lying to their customers.  I wold like the Revdex.com to investigate them.  As you can see by their current ratings of "F" others have a major problem with the dealership and [redacted] as well.
Regards,
[redacted]