As previously indicated, this respondent did not qualify for the incentive in these studies She thinks her ipod is a smartphone which is not and did not qualify as one in these studies Here are our previous responses This member is only active with SavvyConnect on her PC ( Windows 8), and her tablet (Apple iPod)I see that this member has SavvyConnect on an additional PC (Windows 7), however this PC has not been active since 9-14- • Project Coronado required installation, and activation, of SavvyConnect on a PC and smartphoneAlthough this respondent qualified to participate by completing the screener, they were not included in the Project because they were not active with SavvyConnect on a smartphoneTherefore, they were not sent the follsurveys, and were deemed disqualified • Project Ironfire required installation, and activation, of SavvyConnect on a PC and smartphoneAlthough this respondent qualified to participate by completing the screener, they were not included in the Project because they were not active with SavvyCOnnect on a smartphoneTherefore, they were not sent the follsurveys, and were deemed disqualified • Project Oasis required installation, and activation, of SavvyConnect on a PC and smartphoneAlthough this respondent qualified to participate by completing the screener, they were not included in the Project because they were not active with SavvyConnect on a smartphoneTherefore, they were not invited to the weekly surveys, and were deemed disqualified • Project Gold requires a member to remain active with SavvyConnect on their devices for daysThere are various incentive amounts for Project Gold, depending upon what devices remain activeIn this respondents case, she did qualify for the $incentive as she indicated within the screener that she had a PC and a smartphoneHowever, this respondent was only active with SavvyConnect on her PC for the duration of Project Gold QThis is because she became inactive with SavvyConnect on her tablet device on 10-3-14, and did not become active again until 2-7-As far as I can see, this respondent has remained active with SavvyConnect on her PCI propose that in good faith, we credit her account $for her participation in Project Gold Q4, Survey# [redacted] In summary, it seems that this respondent believes that her iPod should be recognized as a smartphone, however this is not the case As we previously indicated, she was not active with SavvyConnect on a smartphone device, which is why she was not included in Coronado, Ironfire, or Oasis I do not see that this member has SavvyConnect installed on devices, as they have mentioned At this time this member is active with SavvyCOnnect on their iPod and Windows PC They may still have SavvyConnect installed on a Windows PC, however it has not been active since 9/14/
RevDex.com: I do not find the Business' response helpful and it is clear they have no intention to pay me for successfully completing the studies so I will just have to let it go. To make things clear, I had their app installed on 4 devices, 3 of them the required ones for all of the studies. I just installed it on my iPod because I could. It doesn't take up too much space and it doesn't send any annoying alerts. Simple as that. I am well aware that a iPod is not a smartphone and that snarky reply is just obvious proof of how rude they are when valid points are brought up. Thank you, BBB, for helping people like me get our situations out and try to resolve things. Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They have again repeated themselves and it is clear they will not accept responsibility or care to pay me, when I had successfully done everything I was supposed to receive the payment promisedI am changing my request and am requestingthe Business' to consider paying me half of what they owed me instead, since what I originally am owed seems to be more than they could probably afford Regards, [redacted]
Mr*** account was deactivated on for support harassment
before he filed his original complaint with the Revdex.com on
In
good faith we have credited Mr*** account the $he indicates he
is owedAll of his payment requests will be sent out in the 4-week
timeline from the date they were requested
He indicates we are
discriminating against him as a disabled veteran but we do not
discriminate and have no way of knowing he is disabled or a vet as we deal with him via online surveys only and have no way of knowing that
I found the following when looking into this
respondents
inquiry
This respondent was credited $for Project Ironfire on
11/20/(This was called Project Neptune, the survey only portion of Project
Ironfire.)
They were not included in the digital tracking portion of
the study because they were not installed on their smart phone until 10/
They were required to have been installed on PC and smart phone by 10/
Based on the respondents answers to the screener questions
for Project Oasis, they were disqualified on 11/6/
We have now credited this respondent $for their Project Gold
participation as they have now been active on PC and smartphone for days
Also, the only email that we have from her is from months
ago requesting assistance with becoming active on her Mac computer, which we
responded to with instructions, and she has been active since
Note: This respondent was inactive on their smart phone from
8/through 10/
We have sent Mr*** a full list of his survey participation since he became a member
For
security reasons we do not post this information on our website because
some of the information that was removed from the email he was sent
contains client information
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem: Here I am again...with good ol SurveySavvyI'm lying, btwThey are NOT good so I'm unsure why they even have a A+ ratingWith the way they get out of paying you for projects and ignoring e-mails they certainly have not earned such a stellar ratingMy issue with SurveySavvy is with their SavvyConnect project, I am participating in two but one is not finishedThe one I am here about is, "Kangaroo." It was a online project for $50, with a promise for $instead as an increased incentive for those participatingIt ran from January 21st, to February 22nd, and the requirements? Simply to keep their data tracking app on our devices, PC/MAC Comp, iPhone/Android, and iPad/Amazon/Android Devices and complete a a survey for weeks regarding our participation thus farFor me, I installed it on my Android Tablet, Android SmartPhone, and PC ComputerIn fact, I only had to download it on my Android Tablet and Android SmartPhone because I already had the PC applicationI just re-installed it to ensure I had the latest buildI also have done all of the surveys necessaryAfter that, we were told to wait 2-weeks after for the incentiveBut I got nothingSo I e-mailed and called them and they told me what? They told me I would NOT be getting my incentive because somehow my devices were not shown active throughout the projectI was angry as heck, livid even because this company sure likes to overuse this crap excuse to get out payingIt's a waste of time and frankly, the app slows my internet down so it's upsettingNow, I'll be honest, they will e-mail you when a device is not shown as active...and even called me to inform me one wasnt at ONE point in the studyThey assured me it would not affect my participation if I re-activated itI did and was called back the following day to inform me it was active, like I requestedI never got any non-activation e-mails either so what is going on? What excuse do you possibly have this time?Desired Outcome: I want the $I EARNED for full participation in your study
Regards,
*** ***
I'm not sure where their day gap is visible...if that were the truth they should have sent the promised non-detection e-mails they said they would...or called me.However, I am grateful they have credited me despite this "research." This is resolved
Revdex.com:
I JUST CLOSED A CASE AGAINST THESE GUYSBECAUSE THEY SAID THEY WOULD HONOR THE AGREEMENT WITH THE Revdex.comTHEY FLAT OUT LIED.AS SOON AS I GOT THE INFO ON MY ACCOUNT,THEY SHUT ME DOWN AND CLOSED MY ACCOUNT WITH NO REASON AND NOT INFORMING ME.I FOUND OUT WHEN I WAS GOING THRU MY ACCOUNT TO SEE WHAT I WAS STILL OWED.I EMAILED SUPPORT AND THEY SAID I WAS HARRASSING THEM SINCE I FILED THE Revdex.com COMPLAINTTHATS A FLAT OUT LIE AND A GROSS MISREPRESENTATION OF THE FACTS.HAD THEY PROVIDED GOOD HONEST SUPPORT IN THE FIRST PLACE,THE COMPLAINTS TO GET WHAT I LEGALLY EARNED,NEVER WOULD HAVE HAPPENED.I WAS A MEMBER FOR YEARS AND THEY KICK ME OUT LIKE IM A DOGTHERE BUSINESS PRACTICES ARE HIGHLY QUESTIONABLEIM FILING COMPLAINTS WITH THE AGS OFFICE,CASRO AND THE AM***ANS WITH DISABILITIES ACTTHEY CANT TREAT PEOPLE LIKE CRAP AND THEN JUST DISGUARD THEM WHEN IN FACT ITS THERE FAULT FOR CRAP SUPPORT AND SERVICETHANK YOUYOU SHOULD KNOW THAt as soon as I closed my complaint,they did all this other crap and did not honor your agreement.that A rating they have is not \deserved and I will do what I have to ,to let people know how this company treats there members within the law.they are simply liars as there recent actions show clearly.
they owe me for outstanding unpaid surveys as I have emailed them todayso they are well aware.they also owe me at least in outstanding cashout checks I have never gotteni want what I earned period.then I will go my waythe way the treat the disabled and veterans is disgusting.I want that posted on the Revdex.com sitethank you
Regards,
*** ***
Hello,
As we previously indicated, she was not active with SavvyConnect on a smartphone device, which is why she was not included in Coronado, Ironfire, or Oasis
We do not see that this member has SavvyConnect installed on devices, as they have mentioned
At this time this member is active with SavvyCOnnect on their iPod and Windows PC
They may still have SavvyConnect installed on a Windows PC, however it has not been active since 9/14/
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** I was a member for a long timethey state I was harrassing the support dept.this is the first I have heard of that and there option of firing me behind my back,clearly states how these people do business,behind the backgood riddance to bad rubbish and yes,I will be taking further action against them with the ags officethank you,Revdex.com
The issue is that ***'s SavvyConnect application on his PC has not been active which is one of the requirements for Project Jupiter.The project was delayed by our client which was out of our control.We have emailed *** asking him to activate the SavvyConnect application on his PC and we will
then send him a link to complete the $follow up surveyOnce that is completed his account will be credited the incentive within 2-weeks after our data check and after his responses pass our validation procedure.His current SurveySavvy account balance is $so it looks like the surveys he was waiting credit for have been credited
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action but I want to make sure that I am clear on the matter. Does that mean that compensation for Project Gold would actually be like every six weeks where payment for the month that just ended would be made in two weeks? Can I expect compensation for the month ending September 12th to be at the end of September? Also, I do not know what the survey id is for the survey in question because I no longer have that info. Is it customary for a qualifying survey to take 20 minutes?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our records show that this respondent did qualify for and complete the survey.We have reached out to him through our support queue so he can provide a mailing address.Checks should be sent out within 6-8 weeks of his completion date.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have contacted two of the three contractors/manufactures that need to do warranty work. THe tile guy has already contacted Mrs. **. And the Plumber is contacting them today.We have not followed up on the warranty items to insure they have been done like we should have. Mrs ** has...
contacted me quite a few times and Live Oak has contacted each subcontractor or manufacturer the same on the items above.Issue comments:Tile is mainly shrinkage cracks along base. In general we do not warranty that because it is out of our control. . Wood has a moisture content that fluctuates. Some pieces dry and shrink more than others.But typically we do go and touch up once in the first year. We did tell Mrs. ** we would go out. ANd will follow through with the completion.The Plumbing valve is a manufacture issue. We have sent the plumber and manufacture out. We thought this was done. The manufacture confirmed he had went out and it was done from his recollection. He and the plumber are going to contact them and fix.THe sheetrock cracking is normal settling as well and we do not warranty those. Again because of the materials. When we go to look at plumbing valve, I will look at the sheetrock and see what we can do.Mrs. ** has been patient and considerate. So we will do what we can.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
As previously indicated, this respondent did not qualify for the incentive in these studies She thinks her ipod is a smartphone which is not and did not qualify as one in these studies Here are our previous responses This member is only active with SavvyConnect on her PC ( Windows 8), and her tablet (Apple iPod)I see that this member has SavvyConnect on an additional PC (Windows 7), however this PC has not been active since 9-14- • Project Coronado required installation, and activation, of SavvyConnect on a PC and smartphoneAlthough this respondent qualified to participate by completing the screener, they were not included in the Project because they were not active with SavvyConnect on a smartphoneTherefore, they were not sent the follsurveys, and were deemed disqualified • Project Ironfire required installation, and activation, of SavvyConnect on a PC and smartphoneAlthough this respondent qualified to participate by completing the screener, they were not included in the Project because they were not active with SavvyCOnnect on a smartphoneTherefore, they were not sent the follsurveys, and were deemed disqualified • Project Oasis required installation, and activation, of SavvyConnect on a PC and smartphoneAlthough this respondent qualified to participate by completing the screener, they were not included in the Project because they were not active with SavvyConnect on a smartphoneTherefore, they were not invited to the weekly surveys, and were deemed disqualified • Project Gold requires a member to remain active with SavvyConnect on their devices for daysThere are various incentive amounts for Project Gold, depending upon what devices remain activeIn this respondents case, she did qualify for the $incentive as she indicated within the screener that she had a PC and a smartphoneHowever, this respondent was only active with SavvyConnect on her PC for the duration of Project Gold QThis is because she became inactive with SavvyConnect on her tablet device on 10-3-14, and did not become active again until 2-7-As far as I can see, this respondent has remained active with SavvyConnect on her PCI propose that in good faith, we credit her account $for her participation in Project Gold Q4, Survey# [redacted] In summary, it seems that this respondent believes that her iPod should be recognized as a smartphone, however this is not the case As we previously indicated, she was not active with SavvyConnect on a smartphone device, which is why she was not included in Coronado, Ironfire, or Oasis I do not see that this member has SavvyConnect installed on devices, as they have mentioned At this time this member is active with SavvyCOnnect on their iPod and Windows PC They may still have SavvyConnect installed on a Windows PC, however it has not been active since 9/14/
RevDex.com: I do not find the Business' response helpful and it is clear they have no intention to pay me for successfully completing the studies so I will just have to let it go. To make things clear, I had their app installed on 4 devices, 3 of them the required ones for all of the studies. I just installed it on my iPod because I could. It doesn't take up too much space and it doesn't send any annoying alerts. Simple as that. I am well aware that a iPod is not a smartphone and that snarky reply is just obvious proof of how rude they are when valid points are brought up. Thank you, BBB, for helping people like me get our situations out and try to resolve things. Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They have again repeated themselves and it is clear they will not accept responsibility or care to pay me, when I had successfully done everything I was supposed to receive the payment promisedI am changing my request and am requestingthe Business' to consider paying me half of what they owed me instead, since what I originally am owed seems to be more than they could probably afford Regards, [redacted]
Mr*** account was deactivated on for support harassment
before he filed his original complaint with the Revdex.com on
In
good faith we have credited Mr*** account the $he indicates he
is owedAll of his payment requests will be sent out in the 4-week
timeline from the date they were requested
He indicates we are
discriminating against him as a disabled veteran but we do not
discriminate and have no way of knowing he is disabled or a vet as we deal with him via online surveys only and have no way of knowing that
I found the following when looking into this
respondents
inquiry
This respondent was credited $for Project Ironfire on
11/20/(This was called Project Neptune, the survey only portion of Project
Ironfire.)
They were not included in the digital tracking portion of
the study because they were not installed on their smart phone until 10/
They were required to have been installed on PC and smart phone by 10/
Based on the respondents answers to the screener questions
for Project Oasis, they were disqualified on 11/6/
We have now credited this respondent $for their Project Gold
participation as they have now been active on PC and smartphone for days
Also, the only email that we have from her is from months
ago requesting assistance with becoming active on her Mac computer, which we
responded to with instructions, and she has been active since
Note: This respondent was inactive on their smart phone from
8/through 10/
We have sent Mr*** a full list of his survey participation since he became a member
For
security reasons we do not post this information on our website because
some of the information that was removed from the email he was sent
contains client information
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem: Here I am again...with good ol SurveySavvyI'm lying, btwThey are NOT good so I'm unsure why they even have a A+ ratingWith the way they get out of paying you for projects and ignoring e-mails they certainly have not earned such a stellar ratingMy issue with SurveySavvy is with their SavvyConnect project, I am participating in two but one is not finishedThe one I am here about is, "Kangaroo." It was a online project for $50, with a promise for $instead as an increased incentive for those participatingIt ran from January 21st, to February 22nd, and the requirements? Simply to keep their data tracking app on our devices, PC/MAC Comp, iPhone/Android, and iPad/Amazon/Android Devices and complete a a survey for weeks regarding our participation thus farFor me, I installed it on my Android Tablet, Android SmartPhone, and PC ComputerIn fact, I only had to download it on my Android Tablet and Android SmartPhone because I already had the PC applicationI just re-installed it to ensure I had the latest buildI also have done all of the surveys necessaryAfter that, we were told to wait 2-weeks after for the incentiveBut I got nothingSo I e-mailed and called them and they told me what? They told me I would NOT be getting my incentive because somehow my devices were not shown active throughout the projectI was angry as heck, livid even because this company sure likes to overuse this crap excuse to get out payingIt's a waste of time and frankly, the app slows my internet down so it's upsettingNow, I'll be honest, they will e-mail you when a device is not shown as active...and even called me to inform me one wasnt at ONE point in the studyThey assured me it would not affect my participation if I re-activated itI did and was called back the following day to inform me it was active, like I requestedI never got any non-activation e-mails either so what is going on? What excuse do you possibly have this time?Desired Outcome: I want the $I EARNED for full participation in your study
Regards,
*** ***
I'm not sure where their day gap is visible...if that were the truth they should have sent the promised non-detection e-mails they said they would...or called me.However, I am grateful they have credited me despite this "research." This is resolved
Revdex.com:
I JUST CLOSED A CASE AGAINST THESE GUYSBECAUSE THEY SAID THEY WOULD HONOR THE AGREEMENT WITH THE Revdex.comTHEY FLAT OUT LIED.AS SOON AS I GOT THE INFO ON MY ACCOUNT,THEY SHUT ME DOWN AND CLOSED MY ACCOUNT WITH NO REASON AND NOT INFORMING ME.I FOUND OUT WHEN I WAS GOING THRU MY ACCOUNT TO SEE WHAT I WAS STILL OWED.I EMAILED SUPPORT AND THEY SAID I WAS HARRASSING THEM SINCE I FILED THE Revdex.com COMPLAINTTHATS A FLAT OUT LIE AND A GROSS MISREPRESENTATION OF THE FACTS.HAD THEY PROVIDED GOOD HONEST SUPPORT IN THE FIRST PLACE,THE COMPLAINTS TO GET WHAT I LEGALLY EARNED,NEVER WOULD HAVE HAPPENED.I WAS A MEMBER FOR YEARS AND THEY KICK ME OUT LIKE IM A DOGTHERE BUSINESS PRACTICES ARE HIGHLY QUESTIONABLEIM FILING COMPLAINTS WITH THE AGS OFFICE,CASRO AND THE AM***ANS WITH DISABILITIES ACTTHEY CANT TREAT PEOPLE LIKE CRAP AND THEN JUST DISGUARD THEM WHEN IN FACT ITS THERE FAULT FOR CRAP SUPPORT AND SERVICETHANK YOUYOU SHOULD KNOW THAt as soon as I closed my complaint,they did all this other crap and did not honor your agreement.that A rating they have is not \deserved and I will do what I have to ,to let people know how this company treats there members within the law.they are simply liars as there recent actions show clearly.
they owe me for outstanding unpaid surveys as I have emailed them todayso they are well aware.they also owe me at least in outstanding cashout checks I have never gotteni want what I earned period.then I will go my waythe way the treat the disabled and veterans is disgusting.I want that posted on the Revdex.com sitethank you
Regards,
*** ***
Hello,
As we previously indicated, she was not active with SavvyConnect on a smartphone device, which is why she was not included in Coronado, Ironfire, or Oasis
We do not see that this member has SavvyConnect installed on devices, as they have mentioned
At this time this member is active with SavvyCOnnect on their iPod and Windows PC
They may still have SavvyConnect installed on a Windows PC, however it has not been active since 9/14/
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** I was a member for a long timethey state I was harrassing the support dept.this is the first I have heard of that and there option of firing me behind my back,clearly states how these people do business,behind the backgood riddance to bad rubbish and yes,I will be taking further action against them with the ags officethank you,Revdex.com
The issue is that ***'s SavvyConnect application on his PC has not been active which is one of the requirements for Project Jupiter.The project was delayed by our client which was out of our control.We have emailed *** asking him to activate the SavvyConnect application on his PC and we will
then send him a link to complete the $follow up surveyOnce that is completed his account will be credited the incentive within 2-weeks after our data check and after his responses pass our validation procedure.His current SurveySavvy account balance is $so it looks like the surveys he was waiting credit for have been credited
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action but I want to make sure that I am clear on the matter. Does that mean that compensation for Project Gold would actually be like every six weeks where payment for the month that just ended would be made in two weeks? Can I expect compensation for the month ending September 12th to be at the end of September? Also, I do not know what the survey id is for the survey in question because I no longer have that info. Is it customary for a qualifying survey to take 20 minutes?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our records show that this respondent did qualify for and complete the survey.We have reached out to him through our support queue so he can provide a mailing address.Checks should be sent out within 6-8 weeks of his completion date.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have contacted two of the three contractors/manufactures that need to do warranty work. THe tile guy has already contacted Mrs. **. And the Plumber is contacting them today.We have not followed up on the warranty items to insure they have been done like we should have. Mrs ** has...
contacted me quite a few times and Live Oak has contacted each subcontractor or manufacturer the same on the items above.Issue comments:Tile is mainly shrinkage cracks along base. In general we do not warranty that because it is out of our control. . Wood has a moisture content that fluctuates. Some pieces dry and shrink more than others.But typically we do go and touch up once in the first year. We did tell Mrs. ** we would go out. ANd will follow through with the completion.The Plumbing valve is a manufacture issue. We have sent the plumber and manufacture out. We thought this was done. The manufacture confirmed he had went out and it was done from his recollection. He and the plumber are going to contact them and fix.THe sheetrock cracking is normal settling as well and we do not warranty those. Again because of the materials. When we go to look at plumbing valve, I will look at the sheetrock and see what we can do.Mrs. ** has been patient and considerate. So we will do what we can.
[redacted]'s account was credited the $75 after sending data from the application for 1 day which was the incentive.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]