Luxottica Retail North America Inc.

Description of how it was resolved was wrong. I did finally receive the check after weeks. And I had previously requested to speak with a supervisor on several occasions, it wasn't until I filed a complaint with Revdex.com that a supervisor finally go in contact with me. They said they supervisor called and apologize, with was completely false. Someone called and asked if I received the check, to which I responded yes and that was the extent of the conversation. After not refunding my money in a timely manner, not returning any of the calls as they promised, there was no apology or explanation as to why I was ignored for a week. Then A week after I deposited the check, I got a letter from my bank that there was a stop payment on the check. This was why I said the matter was not resolved. I would still like a call back from the supervisor. The way I have been treated by this company is absolutely unacceptable.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The Regional Manager, Peter, called me 8/1/17 and they provided a full refund.  Very happy that they fixed this matter.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and disagree that they resolved this issue in a timely manner. It should never take 20 days and multiple calls, emails, texts, etc to the store, corporate, bank, Revdex.com, and the Attorney Generals office, to have a refund put back on a card. A business should never allow their store managers to hang up on customers and financial institutions, when they try to inquire. This business will never see any of my money again. I did get my money back, but only after filing a complaint with the Revdex.com. It should never escalate to this. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

July 26, 2017Revdex.comAttn: [redacted]Re: [redacted]Dear Ms. [redacted]:We are in receipt of Ms. [redacted]'s complaint filed with your office. We're sorry Ms. [redacted] feels we fell short of our goal and is dissatisfied with the service received by the LensCrafters...

[redacted]Ms. [redacted] states she has had trouble with her glasses numerous times and is requesting a refund in full.We apologize for any frustration that Ms. [redacted] has experienced with this situation. Feedback from our customers is appreciated.It is my understanding the management team is assisting with Ms. [redacted]'s concerns from the store level and they are replacing her glasses at no charge.Also, I personally attempted to contact Ms. [redacted] and left her a voicemail to touch base with her concerns. Should Ms. [redacted] need further assistance I can be reached at [redacted] or Mario, manager, at LensCrafters can be reached at [redacted] He is working diligently to assist Ms. [redacted].Thank you for contacting Luxottica Retail.Sincerely,Melissa H[redacted]Brand SupportLensCrafters

May 23, 2017    Revdex.com Attn: [redacted]   Re: [redacted] ID# [redacted]   Dear [redacted]:   We are in receipt of [redacted] complaint filed with your office. Luxottica Retail’s vision is to provide legendary service. We’re...

sorry [redacted] feels we fell short of our goal and is dissatisfied with the service provided by the LensCrafters at [redacted] in [redacted].   [redacted] states she was double charged.   We apologize for any frustration that [redacted] has experienced with this situation. Feedback from our customers is appreciated.   Regional Manager, Sam C., spoke with [redacted] regarding her concerns. Sam states that [redacted] did receive her refund.   In light of the above, we feel this matter has been resolved. Thank you for contacting Luxottica Retail.     Sincerely,   Justin N. LensCrafters

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

November 17, 2016   [redacted]
 
[redacted] [redacted]
 
[redacted] We are in receipt of Mr. [redacted]’s complaint filed with your office. Luxottica Retail’s vision is to...

provide legendary service. We’re sorry Mr. [redacted] feels we fell short of our goal and is dissatisfied with the service provided by Luxottica Warranty and Repair Center in Mason, OH.  Mr. [redacted] states he sent his glasses into the Luxottica Warranty Center for a minor repair in August.  Mr. [redacted] states he has never been contacted regarding his repair and when he tries to call he is on hold for an extended period of time.   We apologize for any frustration that Mr. [redacted] has experienced with this situation. Feedback from our customers is appreciated. [redacted], Consultant for Luxottica Warranty Repair Center states Mr. [redacted]’s sunglasses have been evaluated under Notification # [redacted].  Ms. [redacted] advised the temples have been found defective.  Ms. [redacted] states they can either replace the temples at no cost or they are offering $135 credit towards a new pair of glasses.  Ms. [redacted] ask that Mr. [redacted] contact her at 1-[redacted] to place an order.   In light of the above, we feel this matter has been satisfactorily resolved. Thank you for contacting Luxottica Retail.  Sincerely, [redacted] Consultant Specialist Luxottica Consumer Shared Services Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The regional manager never contacted me.. I never spoke with the woman that is referenced in their response. This company obviously has problems lying. The store representative lied to me and now their are lying in this response.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I am confused. As of today, no one has contacted me from the store or the corporate location. The corporate office can not tell me where my refund is and the store says they are waiting on corporate. I am not updated and there has been no communication that provides me with progress. This experience does not match what the company says at all. Where is my $160 from weeks ago?

-thank you I got a refund!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This is to confirm that I did receive the gift card and my complaint has been resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

July 18, 2017
 
Revdex.com
Attn: [redacted]
[redacted]
 
Re: [redacted] #12263211
 
Dear Ms. [redacted]:
 
We are in receipt of Ms. [redacted]’s complaint filed with your office.
Luxottica Retail’s vision is to provide...

legendary customer service. We’re sorry
Ms. [redacted]’s feels we fell short of our goal and is dissatisfied with the
service provided by the LensCrafters Reynoldsburg in Reynoldsburg, Ohio.
 
Ms. [redacted] states she made a purchase for herself and her son. She was
told by the associates that she could be reimbursed on her FSA accounts. She
has not heard from any associates about this situation.
 
We apologize for any frustration that Ms. [redacted] has experienced with
this situation. Feedback from customers is appreciated.
 
Ms. [redacted], please have Ms. [redacted] contact the General Manager,
Barry D[redacted]. He can be reached at ###-###-####, he will be happy to assist Ms.
[redacted]’s.
 
Thank you for contacting Luxottica Retail.
 
Sincerely,
 
 
Melissa H[redacted]
Escalation Specialist
Brand Support

Per v/m from Mr. [redacted]:Please close my complaint as resolved at this time.Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

November 8, 2016     Revdex.com Attn: [redacted]   Re: [redacted] ID# [redacted]   Dear Ms. [redacted]:   We are in receipt of Mr. [redacted]’s complaint filed with your office. Luxottica Retail’s vision is to provide...

legendary service. We’re sorry Mr. [redacted] feels we fell short of our goal and is dissatisfied with the Sunglass Hut, [redacted]   Mr. [redacted] states he purchased a pair of [redacted]’s from Sunglass Hut in 2014 and thought they had a lifetime warranty.  After returning to the store Mr. [redacted] states he was advised there was nothing they could do.    We apologize for any frustration that Mr. [redacted] has experienced with this situation. Feedback from our customers is appreciated.   Allison Adams, Regional Manager advised that her Regional Trainer, Lisa contacted Mr. [redacted] and they are replacing his [redacted]’s with a new pair.  Ms. [redacted]’s advised Mr. [redacted] will be contacted once the glasses have arrived at the store.    In light of the above, we feel this matter has been satisfactorily resolved. Thank you for contacting Luxottica Retail.   Sincerely,   Erica [redacted] Consultant, Consumer Support North America Consumer Operations Luxottica North America

Thank you for reaching out to me. I was contacted later on by luxottica after I submitted my complaint about the lenses not being sent out. They informed they will be sending me replacement lenses at no cost. I would like to believe this has been resolved but until I receive these lenses I am not satisfied. Keep in mind two weeks ago I was told I was being sent replacement lenses but was not. Hopefully they are actually sending them out this time.    I understand that I can reopen my complaint if I do not receive the lenses as promised.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I want to thank the Revdex.com for assisting in resolving this matter and to Lenscrafters for stepping up to the plate as well.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As of today, I have not receive check and they have not returned my phone call.  Please check on the status of my complaint.
Regards,
[redacted]

May 31st, 2017...

   Revdex.com Attn: T[redacted]@Revdex.com.org   Re: [redacted]  ID# [redacted]   Dear Ms. [redacted]:   We are in receipt of Mr. [redacted]’ complaint filed with your office. Luxottica Retail’s vision is to provide legendary service. We’re sorry Mr. [redacted] feels we fell short of our goal and is dissatisfied with the service provided by Oakley.   Mr. [redacted] states he never received his glasses.   We apologize for any frustration that Mr. [redacted] has experienced with this situation. Feedback from our customers is appreciated.   Oakley Supervisor, [redacted], states she has contacted Mr. [redacted] and will provide him a full refund with extra compensation. [redacted] states Mr. [redacted] was satisfied with the resolution.   In light of the above, we feel this matter has been resolved. Thank you for contacting Luxottica Retail.     Sincerely,   [redacted] Oakley

Hello, I am writing regarding my complaint against Lenscrafters at [redacted] in [redacted].  ID  [redacted].My lens has been replaced, but only because my husband took my glasses in and demanded they repair them. He was still treated poorly, the woman insisted the glasses were dropped, which they were not.  The lens cracked after only having them for one week.I really do not want anyone to contact me from Lenscrafters, I am very dissatisfied and will just never return.There is nothing I want from them.  I appreciate the help I have received from the Revdex.com, thank you.  Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]