Luxottica Retail North America Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

February 8, 2018 Revdex.comAttn: [redacted] Re: [redacted] Dear Ms. [redacted]: We are in receipt of Ms. [redacted]’s complaint filed with your office. We’re sorry Ms. [redacted] feels we fell short of our goal and is dissatisfied with the service...

provided by LensCrafters. Ms. [redacted] states she was doubled charged on her FSA account. She is requesting for LensCrafters to have that duplicate charge of $78.00 credited to her account. We apologize for any frustration that Ms. [redacted] has experienced with her situation. Feedback from our customers is appreciated. Ms. [redacted], I attempted to contact Ms. [redacted] to address her concerns with no success. I left her a message to return my call and I will be happy to assist her. I would like to gain more information as well to better assist her. Please have Ms. [redacted] contact me at ###-###-####, Option 7. Thank you for contacting Luxottica Retail. Sincerely, Melissa H[redacted]Brand Support LensCrafters

Tell us why here...January 18, 2017   Revdex.comAttn: [redacted] Re: [redacted] ID# [redacted] Dear Ms. [redacted]: We are in receipt of Mr. [redacted]’ rebuttal filed with your office. We regret that Mr. [redacted] feels we have not met her expectations.   Mr. [redacted] states he has not received any resolution from his complaint and that Target Optical is deceitful.      We apologize for any frustration that Mr. [redacted] has experienced with this situation. Feedback from our customers is appreciated. Target Optical Regional Manager [redacted] has left a message with the customer and offered additional assistance. The regional partnered with the manager of the store who also stated Mr. [redacted] was offered resolution; management offered to replace the frames that he received with the “made in Italy” frames from the display boards when Mr. [redacted] initially expressed his concern. At this time, the Regional Manager is waiting for response from the customer and has also reached out via email on 01/17/2017. In light of the above, we feel this matter has been addressed to the best of Target Optical’s ability. Thank you for contacting Luxottica Retail.  Sincerely, Andrew E[redacted]Consultant Luxottica Retail