Luxottica Retail North America Inc.

Lenscrafter is selling a Prada frame for $205. that can be purchased on Zulily for $119. Try designer frames on in a store but purchase them elsewhere if you want to save money. Just saying.

July 27, Revdex.com Attn: *** *** *** Re: *** *** *** Dear Ms***: We are in receipt of Mr*** complaint filed with your officeLuxottica Retail’s vision is to provide legendary
serviceWe’re sorry Mr*** feels we fell short of our goal and is dissatisfied with the service provided by Luxottica Warranty and Repair Center in McDonough, GA Mr*** is unhappy with his *** *** eyewear, he states they are defectiveMr*** sent in his eyewear to the Warranty and Repair Center to be evaluated for possible replacement under *** ***’s warrantyMr*** is dissatisfied with the outcome of the evaluation, as his eyewear was deemed not defective We apologize for any frustration that Mr*** has experienced with this situationFeedback from our customers is appreciated Theodora H*** a Service Delivery Manager of the Warranty and Repair Center has reviewed the information and states the eyewear was not deemed defectiveThe lenses of the frames are scratched and the left temple is looseMsH*** advised Mr*** was offered a discount of 40% to replace the eyewearMsH*** states that Mr*** can have the eyewear re-evaluated for a second opinionShould Mr*** like to take advantage of either offer, he may contact us at ###-###-#### In light of the above, we feel this matter has been satisfactorily resolvedThank you for contacting Luxottica Retail Sincerely, Holly T***Brand LiaisonLuxottica Retail

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The California Lemon Law required manufacturers who sell goods in the state to provide a replacement or repair while a product is under warrantyThis product was returned to you while under warranty with obvious manufacture defects -- namely the temple tips failing with use and the design failure causing the temple tips to rub the coating off the backside of the lenses even when they were stored properly.If a replacement or repair isn't available, then a check for the purchase price (receipt was provided with the warranty return) will be acceptableThis is your last opportunity to make an correction to your illegal warranty policy before I take my case to the department of consumer affairs
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meMeghan and Clarice did contact me on July around 1pThe matter has been resolved and I have scheduled an appt with Victor for Tuesday to have my dad's eyeglasses replacedThank you for your help.
Regards,
*** ***

Hello What clarification is requested? *** has contacted me via email and phone and is shipping a replacement glasses

Date Sent: 8/22/11:51:AMYes, refund was ultimately issued and receivedThank you again Revdex.com for your assistance in obtaining a resolution of this matterMuch appreciated!Date Sent: 8/18/8:48:PMRevdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Luxottica states that I was upset that my order placed in store was canceledThis is incorrectIt was not that Luxottica canceled my order that upset me, it was that Luxottica continued to charge me for the canceled order after the cancellation and could not properly issue me a timely refund for the monies they essentially stole from meFurther, despite my numerous telephone calls and emails to Luxottica thereafter, it was not until I requested assistance from the Revdex.com, and further requested assistance from my bank, that someone from Luxottica contacted me to resolve and issue the refundThis entire process took a month and a halfThankfully, as of today, I am in receipt of my refundHowever, it never should have escalated to this pointAt no time prior to my filing of the Revdex.com complaint did any representative provide me with proper resolution, sincere apology, or reasonable explanation as to why I was not properly and timely issued a refundWhat a shame that Luxottica's customers have to go to extremes to get Luxottica to have proper business practicesWould I still be without a refund had I not filed a complaint with the Revdex.com?Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.I do not care so much where the glasses are made I cannot discern a difference The issue is the deceptive practice of having displays of products you are led to believe originate from one country and carry a more highly regarded pedigreeYou then agree to purchase them and what shows up is something made somewhere else, in this case from what is widely accepted as not carrying the same level of quality or pedigree You should either have signs up saying the stuff you end up getting is not made in Italy but rather china This is a larger issue and might be a violation of federal trade laws or consumer protection laws This is like slapping a *** Badge on a *** passing off Chinese made formaldehyde containing drywall as safe American made drywall; selling counterfeit *** handbags made in China, getting counterfeit medications you thought were made in the US but we're actually made in India.bottom line is deceitful practices Deliver what you say or have on display, otherwise post a disclaimer or a discount for inferior goods
Regards,
*** ***

May 26, *** *** ***
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*** *** *** We are in receipt of Ms***’s complaint filed with your officeLuxottica Retail’s vision is to provide legendary
serviceWe’re sorry Ms*** feels we fell short of our goal and is dissatisfied with the service provided by LensCrafters, ROUTE located in Natick, MA Ms*** states that she had eyewear made by both LensCrafters and Glasses.comMs*** advised that all eyewear made is incorrect and causes blurry vision when she wears themMs*** would like the eyewear made by LensCrafters remade until she can see clearly out of the eyeglasses We apologize for any frustration that Ms*** has experienced with this situationFeedback from our customers is appreciated General Manager Christopher ***, has agreed to have the eyewear purchased through LensCrafters, remade as necessaryMr*** spoke with Ms. *** last Friday 05/and they were able to make plans to meet within the coming week, for possible replacementA Glasses.com representative has also made an attempt to speak with Ms***, to offer help for her purchases made on their site For LensCrafters Ms*** is welcome to contact Mr*** at 508***, with any additional questions and 800*** to speak with Glasses.com In light of the above, we feel this matter has been satisfactorily resolvedThank you for contacting Luxottica Retail Sincerely, *** *** Brand Liaison Luxottica Retail

I was notified by a representative of the company via phone. He took all my information re/ my complaint. He has since sent me a frame that is close enough to the one that was destroyed. I'm not sure that the original frame is even in stock any longer, but this will have to do. I wish to now close this case out. Naturally, I shall never do business with LensCrafters again, and have urged all my students to avoid this store in the immediate as well as far distant future. The reprehensible behavior of the store manager, one *** ***, is exactly why American business is loosing ground in Europe and Asia. I have returned from Japan recently. Behavior such as J*** demonstrated would be impossible to find in a Tokyo retail shop. They simply would not hire such rampant stupidity!D***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The Company, LenscraftersRefunded amount paid for improperly made glasses
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This is the second time In the last month *** *** has charged my checking account for something I have not ordered.I had to have ***
** *** cancel my card to prevent them from doing it againWith a new card I won't have to worry about them fraudulently charging me for something I didn't order.Can this issue be addressed by you or do I have to contact another agencyBesides the $they owe me they have billed me $on August 13th for something I never ordered.Will my having a new debit card number affect my refund,if I ever receive one? Thank you

March 9, Revdex.com Attn: *** *** ***
*** *** *** *** Dear *** ***: We are in receipt of Ms*** complaint filed with your officeLuxottica Retail’s vision is to provide legendary serviceWe’re sorry
Ms*** feels we fell short of our goal and is dissatisfied with the service provided by Contacts DirectMs.*** states that she did not receive an order of contacts for her husbandMs*** requests a full refund of $for the order placed but not fulfilledWe apologize for any frustration that Ms.*** has experienced with this situationFeedback from our customers is appreciatedSupervisor *** *** has called Ms*** and was able to rectify the situation with the refund requestedMs.*** had a credit of $applied to Ms*** credit card on file for the orderMs*** apologized to Ms*** for her experience and offered future help, should she want to place another orderIn light of the above, we feel this matter has been satisfactorily resolvedThank you for contacting Luxottica RetailSincerely, *** ***
*** *** LensCrafters

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:Kindly forward the mailing address to have the refund check sent to:*** ** *** *** *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me subject to the refund check being issued Thank you
Regards,
*** ***

Thank you for your help and for contacting me. Mysteriously, after all this time, someone called me yesterday from Lens Crafters/ Luxottica and said my sunglasses would be here in roughly days. Thanks for your help, but I feel we can cancel the progress of this complaint at this
point and save everyone's time. They are definitely lacking in the customer service area. Thanks for your help,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** *** ***

August 31, 2017Revdex.comAttn: *** ***Re: *** ***Dear Ms***:We are in receipt of Mr***' complaint filed with your officeWe're sorry Mr*** feels we feel short of our goal and is dissatisfied with the service received by the Luxottica Consumer
Warranty Department.Mr*** states he didn't receive his eyewear back within a timely manner and is requesting to be refunded.We apologize for any frustration that he has experienced with this situationFeedback from our customers is appreciated.Ms***, should Mr*** need further assistance, please have him contact Supervisor, Cindy at ###-###-#### or myself at ###-###-#### to address his concernsWe will be happy to assist.Thank you for contacting Luxottica Retail.Sincerely,Melissa H***Brand SupportLuxottica

***I have reviewed the response made by the business in reference to complaint ID ***I never received any communication from Lens Crafters/LuxoticaI did speak with *** today after receiving this communication and calling her, which was a bit disappointing.*** was very understanding and apologeticWe both agreed that this is an opportunity for Mr*** to receive additional coaching to ensure that the next customer of color doesn't leave Lens Crafters feeling as I didShe would like Mr*** to offer me an apology and also has offered to provide complimentary exam, lenses and framesI graciously accepted her offer and look forward to receiving an apology.Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received any calls to date, but I will reach out to the business this morning because I am very excited about the opportunity to resolve this matterThe contact number that I left is ###-###-####I will be following up and will submit an additional response after speaking with the business.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

I forgot to e-mail you, but I wanted to let you know I finally received my refund from Lens CraftersNot sure if you contacted them but all is good on my endWhatever help you did, thank you.Sincerely,***
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***