Lynda.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11383340, and find that this resolution is satisfactory to meMy complaint has been fully resolved and I am 100% happy with the support given of Revdex.com Regards, R [redacted]

Hello, Exceeding the expectations of our customers is our paramount focus, and in this, providing the best, most consistent service is our top priority Members of the lynda.com library receive 24/access to our tutorials, with no limits on what, or how much, can be watchedOur service will continue uninterrupted until the time at which the account holder wishes to stopPrior to February 1, we did not receive communication from the member to discontinue service.As a one time courtesy and due to non use on the account, lynda.com has issued a refund to Olivia Smith for $Please let us know if we can be of further assistanceBest regards, lynda.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10156753, and find that this resolution is satisfactory to meI still feel that the company should make its billing methods clearer, but I am satisfied with the resolution of this particular issue Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 9928167, and find that this resolution is satisfactory to me Regards, [redacted] Personal Note: Thank you to Lynda.com for refunding the amount that I accidentally paid during non-use of your service I'm disheartened by the severity of action I was forced to take to be heard on this issue, but appreciate the gesture nonetheless I urge you to implement a system that sends a notice to customers every three months of inactivity asking if they want to continue with their subscription It is just a good idea and would help to prevent such gross misunderstandings in the future Yours -- [redacted] ***

Hello, I apologize for the delay in responding, I am unable to locate the account under email address 229);"> [redacted] @cass.net Please provide more information so I can resolve this request Thank you Lynda.com

Hello [redacted] Thank you for reaching out to us via the Revdex.com Unfortunately, after reviewing your account and our email ticketing system, I do not see that we received your contact regarding an account cancellationYou may cancel online through your account, or via call or email with one of our Customer Service RepresentativesWithout a member-initiated cancellation by one of these methods, our system will continue to provide access We take our member's happiness very seriously, we have cancelled your account and no further charges will process to your card unless you choose to renew your account in the futureWe will also issue a refund of $via refund check To ensure that the check makes it to you in a timely manner, please confirm the address at which you would prefer to receive your check We hope that you find this solution satisfactory, and we look forward to hearing from you soon

Hello We take our member's happiness very seriously, we have cancelled your accountNo further charges will process through your PayPal account unless you chose to renew your account in the futureOn February 20, we issued a refund of $back to your PayPal account We hope that you find this solution satisfactory, but please let us know if we may be of assistance in the future Best regards, lynda.com

Hello [redacted] , Thank you for contacting Lynda.com, and I sincerely apologize for the delay in responseAfter reviewing your subscription, it appears that a free trial was activated via your PayPal accountUnfortunately, you cannot register for a Lynda.com free trial without first attaching payment information, so we want to assure you that your PayPal credentials were entered at the time of check outI have attached screenshots of our trial billing pages for reference and reviewWe have issued a refund in the amount of $back to your credit cardPlease note that it may take a few days for the refund to post to your account.We hope you have a great day, and please let us know if we may be of further assistanceBest regards, T [redacted] ***

Exceeding the expectations of our customers is our paramount focus,
and in this, providing the best, most consistent service is our top
priorityMembers of the lynda.com
library receive 24/access to our tutorials, with no limits on what,
or how
much, can be watchedOur service will continue uninterrupted
until the time at which the account holder wishes to stopPrior to July 30, we did not receive communication from the member to
discontinue service. We have issued a refund for $back to the credit card on file

Thank you for contacting us.Exceeding the expectations of our customers is our paramount focus, and in this, providing the best, most consistent service is our top
priorityMembers of the lynda.com library receive 24/access to our tutorials, with no limits on what, or how much, can be watchedOur service will continue uninterrupted until the time at which the account holder wishes to stopPrior to April 8, 2016, we did not receive communication from the member to discontinue service.As a one time courtesy and due to non use on the account, lynda.com will issue a refund to Rachel Beresford for $Best Regards,

Hello,
Exceeding the expectations of our customers is our paramount focus, and in this, providing the best, most consistent service is our top priority
Members of the lynda.com library receive 24/access to our tutorials, with no limits on what, or how much, can be watchedOur service will continue uninterrupted until the time at which the account holder wishes to stopPrior to February 10, we did not receive communication from the member to discontinue service.A refund has been issued to R*** *** for $Please let us know if we can be of further assistanceBest regards,
Lynda.com

Thank you for contacting us.
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Exceeding the expectations of our customers is our paramount focus, and in this, providing the best, most consistent service is our top priority. Members of the lynda.com library receive 24/access to our tutorials, with no limits on what, or how much can be watched. Our service will continue uninterrupted until the time at which the account holder wishes to cancelPrior to May 7, 2016, we did not receive communication from the member to discontinue service.
As a one time courtesy and due to non use on the account, lynda.com will issue a refund to Darla Renie for $
Best regards,
Lynda.com

Complaint:
I am rejecting this response because: there is not any pending charge , they are lyingI only enrrol with them for one
month back in November but they continuing to withdraw my account until February They owed me all the charges of $each they withdraw from my Chase credit card account since December to February About monthsA total of $350.00 Thanks for your help
Regards,
*** ***

Hello V***,
Thank you for the information.
We were able to locate your daughter's account and provide a refund of $back to your credit cardPlease allow three to five business days for this to appear on your online statement.
I hope you have a great day, and please let us know if we may be of assistance in the future.
Best Regards,
T*** ***

I am completely disappointed with my service from lynda.comAt first, I was very happyI only needed to do a few drupal tutorials so I decided to sign up for just the month membershipI thought this meant that my membership would only last one monthSurely, I would receive notification of continued charges right? Boy, was I wrong
Since this was a work transaction and we cannot look up credit card charges online, I was not made aware of the two months extra service I was being charged for until it was much too late to get a refund for bothThey refunded me the latest charge but would not refund me the first renewal fee since it was more than daysThis made no sense to me since I didn't receive a bill or notification about the charge until almost months later on my credit card statement in the mail
A customer service rep named Ramy assured me that I was given the information to cancel my membership when I joined and sent me this alleged information I should have receivedAfter checking both my inbox and spam, I have verified that I received no such informationI even begged her to look at my account so she would see that I didn't log into my account past one month of service, proving that I was not aware of the automatic renewalsSurely, I would have made use of the service if I knew I had accessShe coolly agreed that I had not signed in past one month but that it didn't make any differenceApparently, they do have memberships that only last for a certain time frameThese memberships are conveniently not included in the main pricing chart
I have memberships with other websites that have automatic renewalsThey always send me an email receipt each month they charge melynda.com is run by weasels! I can't believe these types of sneaky business tactics are allowed to operate on such a large scaleI would not give them my credit card info if someone paid me

Hello ***,
Thank you for reaching out.
After reviewing your account, I am so glad to see that you were able to contact our customer service department and receive a full refund of $on May 23, 2016.
I hope you have a great day, and please let us
know if we may be of assistance in the future. Best Regards,
T*** ***

Hello ***,
Thank you for contacting Lynda.com, from LinkedIn.
After reviewing your account, I am so glad to see that we were able to issue a refund for your full charge amountPlease allow three to five business days for this refund to post back to your bank
account. I hope you have a great day!

Complaint: 11413781
I am rejecting this response because: they are requesting the account name. I do not know the account name. The original purchase was for my daughter (D[redacted]). I do not know what email address they have on file for her. I did not authorize an automated payment for a subscription. I only paid a one-time payment with my credit card to assist my daughter.
Regards,
V[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10548947, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello G[redacted], 
Thank you for reaching out, and I sincerely apologize for the trouble you have experienced. We want to sincerely thank you for your feedback and have shared your thoughts with our web development team. 
We have issued 13 $25.00 refunds back to your account....

Please allow three to five business days for these to appear on your online banking statement. I hope you have a great day, and please let us know if we may be of assistance in the future. 
Best Regards, 
T[redacted]