Lynda.com

Hello
We take our member's happiness very seriously, we have cancelled your account. No further charges will process through your PayPal account unless...

you chose to renew your account in the future. On February 20, 2016 we issued a refund of $34.99 back to your PayPal account. 
We hope that you find this solution satisfactory, but please let us know if we may be of assistance in the future. 
Best regards,
lynda.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9928167, and find that this resolution is satisfactory to me.
Regards,
[redacted]
 
Personal Note:
 
Thank you to Lynda.com for refunding the amount that I accidentally paid during non-use of your service.  I'm disheartened by the severity of action I was forced to take to be heard on this issue, but appreciate the gesture nonetheless. 
 
I urge you to implement a system that sends a notice to customers every three months of inactivity asking if they want to continue with their subscription.  It is just a good idea and would help to prevent such gross misunderstandings in the future. 
 
Yours --
 
[redacted]

Hello [redacted]
Thank you for reaching out to us via the Revdex.com. 
Unfortunately,
after reviewing your account and our email ticketing system, I do not
see that we received your...

contact regarding an account cancellation. You may cancel online through your account, or via call or
email with one of our Customer Service Representatives. Without a
member-initiated cancellation by one of these methods, our system will
continue to provide access. 
We
take our member's happiness very seriously, we have cancelled your account and no further charges will
process to your card unless you choose to renew your account in the
future. We will also issue a refund of $275.00 via refund check.
To ensure that the check makes it to you in a timely manner, please
confirm the address at which you would prefer to receive your check. 
We hope that you find this solution satisfactory, and we look forward to hearing from you soon.

Thank you for reaching out to us via the Revdex.com. 
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We recently changed to a new billing system, and unfortunately, this system has not functioned correctly. Please accept our sincerest apologies for these errors, and the inconvenience that we have caused. We strive to create a positive experience for each lynda.com member, and we have truly failed you. 
We have refunded $375.00 back to the credit card on file, and would like to extend two months of complimentary time to you for the trouble. You may activate this complimentary service at any time, and it does not require a credit card for processing. 
Activation keys: 
SEPT-2014-W**M-BG**-4P**
SEPT-2014-W**T-2**2-R7**
To redeem these keys, please follow these steps:
1. Navigate to https://www.lynda.com/promo/activatekey/default.aspx2. For the Have you ever had a lynda.com membership? prompt, select Yes3. Enter your Activation key, and previous User name and Password4. Select continueYou may log in and begin training immediately after the key has been applied. 
Again, we apologize for this experience, and we hope that you find this solution satisfactory. 
Please let us know if we may be of any further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10156753, and find that this resolution is satisfactory to me. I still feel that the company should make its billing methods clearer, but I am satisfied with the resolution of this particular issue. 
Regards,
[redacted]

Hello,
Exceeding the expectations of our customers is our paramount focus, and in this, providing the best, most consistent service is our top priority....

Members of the lynda.com library receive 24/7 access to our tutorials, with no limits on what, or how much, can be watched. Our service will continue uninterrupted until the time at which the account holder wishes to stop. Prior to February 1, 2016 we did not receive communication from the member to discontinue service.As a one time courtesy and due to non use on the account, lynda.com has issued a refund to Olivia Smith for $359.88
Please let us know if we can be of further assistance.
Best regards,
lynda.com

Exceeding the expectations of our customers is our paramount focus, and in this, providing the best, most consistent service is our top priority. Members of the lynda.com library receive 24/7 access to our tutorials, with no limits on what, or how much,...

can be watched. Our service will continue uninterrupted until the time at which the account holder wishes to stop. Prior to February 14, 2014 we did not receive communication from the member to discontinue service.
As a one time courtesy and due to non use on the account, lynda.com will issue a refund to Jack Floyd for $700.00.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11383340, and find that this resolution is satisfactory to me.
My complaint has been fully resolved and I am 100% happy with the support given of Revdex.com.
Regards,
R[redacted]

Thank you for contacting us.
Exceeding the expectations of
our customers is our paramount focus, and in this, providing the best,
most consistent service is our top priority. Members of the lynda.com
library receive 24/7 access to our...

tutorials, with no limits on what,
or how much, can be watched. Our service will continue uninterrupted
until the time at which the account holder wishes to stop. Prior to
April 25, 2014 we did not receive communication from the member to
discontinue service.
As a one time courtesy and due to non use on the account, lynda.com will issue a refund to [redacted] for $25.00.
Best Regards,
lynda.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10325115, and find that this resolution is satisfactory to me.
Regards, [redacted]

Hello,
Exceeding the expectations of our customers is our paramount focus, and in this, providing the best, most consistent service is our top priority....

Members of the lynda.com library receive 24/7 access to our tutorials, with no limits on what, or how much, can be watched. Our service will continue uninterrupted until the time at which the account holder wishes to stop. Prior to February 15, 2016 we did not receive communication from the member to discontinue service.As a one time courtesy and due to non use on the account, lynda.com will issue a refund to W[redacted] for $24.99.
Please let us know if we may be of further assistance.
Best regards,
Lynda.com

Hello [redacted], 
Thank you for reaching out. 
We have issued a refund for all payment made (8 x $34.99) for a total refund amount of $279.92. Please allow three to five business days for this refund to appear on your online statement. 
I hope you have a great day,...

and please let us know if we may be of further assistance. Best Regards, 
T[redacted]

Hello,
 
I apologize for the delay in responding, I am unable to locate the account under email address
229);">[redacted]@cass.net..  Please provide more information so I can resolve this request.
 
Thank you
Lynda.com

Hello [redacted],Exceeding the expectations of our
customers is our paramount focus, and in this, providing the best, most
consistent service is our top priority. On September 1, 2014 we
implemented a new billing system which may have affected some of...

our
customers' billing accounts and experiences, particularly with our
lyndaClassroom solution.  Our main goals during this change were to
maintain uninterrupted access to the lynda.com
library for our customers and ensure accurate billing. However,
following the initial deployment of the billing system there
were unexpected errors and behaviors, one of which is outlined here,
that have since been resolved. We have refunded the $10 charge to
the student's PayPal account.Best regards,[redacted]Sr. Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11435995, and find that this resolution is satisfactory to me.
Regards,
D[redacted]

Complaint: 11125930
I am rejecting this response because:
Lynda.com falsely claims that that I did not cancel my account within the trial period.  I initiated the trial on 1/6 and cancelled on 1/11.  That is well within the trial window.  Their computer system is fraught with bugs as my clients are also experiencing first hand.  If their system worked correctly, they would also see that I only used one of their online classes on 1/6.  They have returned my $24.99, but I am still unsatisfied and feel that their customer service is terrible.  Based on my experience I am steering my clients away from Lynda.com.
Regards,
R[redacted]

I signed up for the year to learn some new skills for work. Used their system for several months, didn't get all that much out of it, and eventually stopped going to the site all together. I figured, naively I guess, that I would be notified of any continued charges, or any information on renewals, you know, like a company who actually wants repeat customers would do. Nope. Just charged me another $239.88. Come to realize they have a no return policy that is briefly mentioned, misleadingly worded and buried deep in the recesses of their website. And on top of that the button to disable auto renewal is labeled: 'cancel my account', no wonder I was charged another year for a service I had no desire to use, I didn't want to cancel my account, I wanted to turn off auto renewal. I then attempted to contact customer support for a refund and have yet to receive a reply of any kind. So I filed a dispute with my credit card company. At the very least, if I don't get my money, I can take solace in the fact that I hopefully wasted the time of some poor soul that works for this terrible company.

Thank you for contacting us.
Exceeding the expectations of our customers is our paramount focus, and in this, providing the best, most consistent service is our top priority. Members of the lynda.com library receive 24/7 access to our...

tutorials, with no limits on what, or how much, can be watched. Our service will continue uninterrupted until the time at which the account holder wishes to stop. Prior to December 23, 2013 we did not receive communication from the member to discontinue service.
As a one time courtesy, lynda.com will issue a refund to Kim Baxley for $250.00.
Best Regards,
lynda.com

We are unable to process a refund due to a pending charge back initiated by the customer.Please let me know if you need

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11469106, and find that this resolution is satisfactory to me.
Regards,
M[redacted]