Lynda.com

Hello [redacted],
Thank you for contacting Lynda.com, and I sincerely apologize for the delay in response.
After reviewing your subscription, it appears that a free trial was activated via your PayPal account. Unfortunately, you cannot register for a Lynda.com free trial without first...

attaching payment information, so we want to assure you that your PayPal credentials were entered at the time of check out. I have attached screenshots of our trial billing pages for reference and review. We have issued a refund in the amount of $34.99 back to your credit card. Please note that it may take a few days for the refund to post to your account.We hope you have a great day, and please let us know if we may be of further assistance. Best regards, T[redacted]

Have been a subscriber to Lynda.com tutorials for many years and they have been very helpful. I have good results using them in conjunction with other learning. Unfortunately, I did not catch LinkedIn corporation started to double bill per month for the monthly service of $34.99 on the first day of the month and the 20th day. Lynda.com has been billing to my credit card twice per month since October 2016, it is now November 2017. I have deactivated the account 4 times since August 2017 but the charges keep appearing. I have notified the credit card company and will seek advisement to understand if this is an apparent billing scheme that could constitute wire fraud. I had authorized a premium monthly subscription not being billed every 15 days. Deactivation process has not resulted in a cancellation. This is very disappointing, and I always spoke very highly of the service but to be taken advantage of in this way. I do not foresee a response from any representative from the LinkedIn Corporation happening anytime soon, they stole my money and are laughing all the way to the bank. My advice now is to not sign up for their services, they cannot be trusted to be honest.

I started a free trial of Lynda.com proposal writing. I tried a few lessons, but it seemed like info I can get for free on the web. I cancelled my trial before the one month deadline. Lynda.com (also known as LinkedIn.com) billed me $34.99 anyway. I checked with Revdex.com, and they have a rating of D for failure to resolve multiple complaints. Surprised that there hasn't been a class action lawsuit.

If I could give negative starts, I would. They are a crap company.

I was interested in the 30 day free trial and I understood my account would be charged 19.99 per month. But, once the trial was over, my account was debited 239.00! I have cancelled my subscription and I need a credit refund of 219.00, for 11 months of non -use.

I was offered a free trial on lynda.com by linkedIn, so I signed up for the trial and it said it will cost nothing. I just tried to looked around their libraries and see if it's good, I've never tried using it, anyway free tutorials are everywhere on the internet.

I was surprised to received an email from PayPal that I was charged $24.99. They should make any automatic charge for their subscription w/o users consent, it's a blatant stealing of hard earned money.

I filed a refund and sent it to their customer service email right away but 22 hours had passed and I'm still not getting any response from them.

Review: My son is in college and was required to take a course through Lynda.com. Each month they would take out $10.00 from his paypal account. When he first signed up the online statement showed a total of $30.00 that would come out for the semester. When a double charge for a month showed up, I called and emailed them. I emailed Jessica at Lynda.com and she said, "We gave all students the last part of their lyndaClassroom susbscription for free. In other words, he will not be charged the final $10.00." She also said my son was correct and the total amount would be $30.00. I have the email showing her response. I wanted to be sure so I did contact her to verify that the total fee was $30.00. When she called me back she said it was $40.00. Their original online contract said $30.00. They also took out the last $10.00 fee on 11/26/14, then immediately closed out the account, so he hadn't even used it for the month since it's almost the end of the semester. Bottom line is they originally said it was $30.00, then once the account was established they said it was $40.00.Desired Settlement: Would like the $10.00 refund for overcharge to go back into paypal account.

Business

Response:

Hello [redacted],Exceeding the expectations of our

customers is our paramount focus, and in this, providing the best, most

consistent service is our top priority. On September 1, 2014 we

implemented a new billing system which may have affected some of our

customers' billing accounts and experiences, particularly with our

lyndaClassroom solution. Our main goals during this change were to

maintain uninterrupted access to the lynda.com

library for our customers and ensure accurate billing. However,

following the initial deployment of the billing system there

were unexpected errors and behaviors, one of which is outlined here,

that have since been resolved. We have refunded the $10 charge to

the student's PayPal account.Best regards,[redacted]Sr. Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10325115, and find that this resolution is satisfactory to me.

Regards,

Review: Ticket # 287-1C[redacted]F1-A**FI am writing this letter because I have a dispute with LYNDA COM ONLINE TRAINING because I supposed to enrolled in their online courses for only one month started on 11/20/2013 but after the month of training I stopped to went to their site ,because I did not want to continue with the courses. However they continued to withdraw money from my CHASE CREDIT CARD ACCOUNT for twelve months without my authorization. The monthly charge was $25.00 and the total withdraw was for more than twelve months. From 11/20/2015 until I canceled on January 26,2015. A total of 14 months, that = $ 350.00EXPLANATION:My intention was to trying their site only for one month for the amount of $25.00. But They charge $25.00 every month to my Chase credit card Account for 14 months until I canceled on January 26, 2015. I didnt was aware that they continuing to making monthly charges to my Chase account because I did not check Bank statements until I checked the last one I received on January 2015. I was surprised to see that there was a charge from Lynda com . then I checked the all the past year Bank statements and it was a monthly charge of $25.00 since November 20/2013 from Lynda com.I called them right away complaining about the incident and canceled the account on January 26,2015 in addition I sent an e-mail on January 27,2015 .I asked them for a credit to go to their site but they refused to give me credit I asked to use her site for at least 11 months. They alleged that the terms of service that the were indicated upon a time of registration , the subscriptions are not refundable.This is not fair because I havent went to her site since December 19/2013 after one month enrollment. Please help me.I found out that their currently terms of service has an effective Date of : May 14, 2014. So those terms of service don't applied to me because I enrolled on November 20,2013 for one month only.Desired Settlement: CONCLUSION I considered this a fraud and now I want a full refund for the withdraw they made to my Bank Account without my authorization . I want the refund they charge monthly $25.00 for 13 months a grand total of $325.00

Business

Response:

We are unable to process a refund due to a pending charge back initiated by the customer.Please let me know if you need

Consumer

Response:

Review: 10444175

I am rejecting this response because: there is not any pending charge , they are lying. I only enrrol with them for one month back in November 2013. but they continuing to withdraw my account until February 2015. They owed me all the charges of $25.00 each they withdraw from my Chase credit card account since December 2013 to February 2015. About 14 months. A total of $350.00 Thanks for your help

Review: Though having records on their end showing that I have not tried to log in to their service for more than a year, they refuse to refund the monthly fee that I just noticed on my bank statement. They don't send an email notifying you of each bill, nor do they have a system in place to check in if you haven't logged in to their site in months. They KNOW they're getting away with billing people who think they cancelled (like me), but seem fine with it.Desired Settlement: I want a refund for the months that I did not log in to their site.

Business

Response:

Exceeding the expectations of our customers is our paramount focus, and in this, providing the best, most consistent service is our top priority. Members of the lynda.com library receive 24/7 access to our tutorials, with no limits on what, or how much, can be watched. Our service will continue uninterrupted until the time at which the account holder wishes to stop. Prior to February 14, 2014 we did not receive communication from the member to discontinue service.

As a one time courtesy and due to non use on the account, lynda.com will issue a refund to Jack Floyd for $700.00.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9928167, and find that this resolution is satisfactory to me.

Regards,

Review: When I signed up for computer-based training at Lynda.com in April of 2014, I chose the one-month plan at $25.00. I carefully chose this one, since I thought the price was a little high. I made sure I chose only one month, so I wouldn't be paying more for additional months. After my month of training was over, I stopped using the site and assumed that my account had been cancelled automatically, since I was no longer paying for classes. I saw no mention of automatic payments; I would not have signed up for these even if there had been that option listed.Only today I had my credit card stolen, and in going back over my charges I found that Lynda.com had been charging me $25.00 each month since April, for a total of $100.00. I immediately called and had my account cancelled, and Lynda.com did offer me a refund for the last month, but they have still taken $50.00 out of my account that I never agreed to pay. Lynda.com either has mislead me or has applied fraudulent charges to my account.Desired Settlement: I would like a refund for May and June. I would love to see the company make its billing a little clearer/straightforward, so others don't get hoodwinked.

Business

Response:

Exceeding the expectations of our customers is our paramount focus,

and in this, providing the best, most consistent service is our top

priority. Members of the lynda.com

library receive 24/7 access to our tutorials, with no limits on what,

or how much, can be watched. Our service will continue uninterrupted

until the time at which the account holder wishes to stop. Prior to July 30, 2014 we did not receive communication from the member to

discontinue service. We have issued a refund for $50.00 back to the credit card on file.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10156753, and find that this resolution is satisfactory to me. I still feel that the company should make its billing methods clearer, but I am satisfied with the resolution of this particular issue.

Regards,

Review: see Attached documentDesired Settlement: see Attached document

Business

Response:

Thank you for contacting us.

Exceeding the expectations of our customers is our paramount focus, and in this, providing the best, most consistent service is our top priority. Members of the lynda.com library receive 24/7 access to our tutorials, with no limits on what, or how much, can be watched. Our service will continue uninterrupted until the time at which the account holder wishes to stop. Prior to April 17, 2013 we did not receive communication from the member to discontinue service.

As a one time courtesy and due to non use on the account, lynda.com has issued a refund to Vanessa Adams for $350.00.

Regards,

Dana Barat

Director of Member Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9577291, and find that this resolution is satisfactory to me. However, I have received a check via mail today from Lynda.com for $325.00 and not the $350 that was in the settlement notice. Is there a reason why the check amount is different than the amount agreed upon?

I am completely disappointed with my service from lynda.com. At first, I was very happy. I only needed to do a few drupal tutorials so I decided to sign up for just the month membership. I thought this meant that my membership would only last one month. Surely, I would receive notification of continued charges right? Boy, was I wrong.

Since this was a work transaction and we cannot look up credit card charges online, I was not made aware of the two months extra service I was being charged for until it was much too late to get a refund for both. They refunded me the latest charge but would not refund me the first renewal fee since it was more than 30 days. This made no sense to me since I didn't receive a bill or notification about the charge until almost 2 months later on my credit card statement in the mail.

A customer service rep named Ramy assured me that I was given the information to cancel my membership when I joined and sent me this alleged information I should have received. After checking both my inbox and spam, I have verified that I received no such information. I even begged her to look at my account so she would see that I didn't log into my account past one month of service, proving that I was not aware of the automatic renewals. Surely, I would have made use of the service if I knew I had access. She coolly agreed that I had not signed in past one month but that it didn't make any difference. Apparently, they do have memberships that only last for a certain time frame. These memberships are conveniently not included in the main pricing chart.

I have memberships with other websites that have automatic renewals. They always send me an email receipt each month they charge me. lynda.com is run by weasels! I can't believe these types of sneaky business tactics are allowed to operate on such a large scale. I would not give them my credit card info if someone paid me.

Review: My husband signed up for the 1 week free trial. Our card was charged $375 so we immediately canceled service but we didn't receive a refund so we called Lynda customer service. We were assured that our money would be refunded in a couple days. Instead our card was charged again for $375. The first charge finally dropped off but the 2nd charge is still there and has over drawn our account. It's been almost 2 weeks now and is causing us extreme financial hardship, this is the worst experience ever! So sorry we ever signed up for Lynda!Desired Settlement: We would like our money back that was never supposed to have been charged in the first place.

Business

Response:

Thank you for reaching out to us via the Revdex.com.

Review: I called Lynda.com in November to inquire about a learning course. I was interested in learning how the new Corel Painter X3 software worked. The gentleman I spoke to told me they didn't have any courses available right now, but there would be a course released sometime in the near future. I ask what the near future was and he told me sometime in the next few days.Bases on the information I was given I signed up for Lynda,com at twenty-five dollars a month. After a week went by and nothing happen I called Lynda.com again to inquire about the course. I was told the course had been in development for a long time and there must have been a problem. It would be available by the 14 of December. Of course it was not. I called again and this time the person I talked to had no idea when the course would be released. I canceled my membership with Lynda,com.I want a refund. I would have never signed up to be a member of Lynda.com if their agent hadn't told me the course would be available in the near future.Desired Settlement: I want a refund.

Business

Response:

Thank you for contacting us.

Exceeding the expectations of our customers is our paramount focus, and in this, providing the best, most consistent service is our top priority. We apologize you were misinformed about the release date for one of our upcoming tutorials.

lynda.com has issued a refund of $25.00 to Mr. [redacted].

Best regards,

lynda.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9843054, and find that this resolution is satisfactory to me.

Regards,

Review: On March 21, 2014, I searched via Google for information regarding online marketing and was driven to Lynda.com. I created an account on March 21, 2014 under a trial program where, according to their website terms, I would "get 30 days of free unlimited access to lynda.com. Well ask for your billing information, but you wont be charged unless you continue with a paid membership after the trial. Your membership will include access to all 2,545 lynda.com courses." I marked April 21, 2014 on my calendar as the final date before billing. I proceeded to watch a number of videos. According to the Lynda representative, I watched 26 videos over the course of six days. I did not log into the account after March 26, 2014 until I cancelled my subscription on April 21, 2014.The representative at Lynda stated Lynda did not have a 30-day trial and had not had one in over a year. During our conversation, I was able to navigate to the Trial Subscription portion of Lynda.com and the trial was changed to a 7-day period. Note: I attempted to include a screenshot but Revdex.com would not allow the PNG graphic to upload.Desired Settlement: I would like my American Express refunded the $25 membership fee. I cancelled within the time period stated on the Lynda.com website. However, even if the terms had been 7 days (which they were not), I used the service for less than a week.

Business

Response:

Thank you for contacting us.

Exceeding the expectations of

our customers is our paramount focus, and in this, providing the best,

most consistent service is our top priority. Members of the lynda.com

library receive 24/7 access to our tutorials, with no limits on what,

or how much, can be watched. Our service will continue uninterrupted

until the time at which the account holder wishes to stop. Prior to

April 25, 2014 we did not receive communication from the member to

discontinue service.

As a one time courtesy and due to non use on the account, lynda.com will issue a refund to [redacted] for $25.00.

Best Regards,

lynda.com

Review: I closed my account online via their website prior to the next billing cycle. I received a confirmation email that my account was closed. I have screen shots of the confirmation screen and copy of the email. However seven days later they billed my account for another month. So again I closed my account and received another confirmation email but my account via their website continues to show that it is active. It is my understanding that Lynda.com has not make fixing their online billing interface a priority forcing customers to call them so they can convince you not to leave their service.Desired Settlement: I want my money refunded and my account closed and deleted permanently.

Review: In early 2012 signed up for a month of Lynda.com for an autocutPro program. It was $25 to the credit card. Thought that was the end of it. In 2014 it was discovered that Lynda had continued charging $25 a month to this card for the next 17 months. We had no idea this was going on. We had received notice that service was cancelled even. Wasn't able after that to access the program. $450 was charged to my credit card over this time by Lynda.com that I did not authorize nor was aware of. When this was brought up to this company twice, they refused to refund but did finally stop even more monthly charges to my card. I talked to a "[redacted]" and a "[redacted]" at Lynda.com about refunding these charges, in Dec. 2014, but to no avail.Desired Settlement: I request $400 to be credited back to my card of the $450 this company auto-charged my credit card over two years.

Business

Response:

Hello [redacted]

Review: I am disputing charges made to my account by Lynda.com. I cancelled my account with them on 2/12/13. They continued to charge my account for these services until 12/23/13. They stopped charging my account and reimbursed charges made for Dec when I realized they were charging my account and called them to have them stop. I did not realize they were still charging my account until Dec when my boyfriend came and asked me how long I was going to continue to pay for Lynda.com. I am very sick and spend most of my life in bed. He has taken over the bills and checking account until I get well. So I thought when I cancelled it everything was taken care of and was shocked to here him say we were still being charged for it. I have been trying to get the money back for the months they have charged me they are refusing to reimburse me for more than Dec. If they take a look at my account records they can see that I did not use their services after canceling the account in February. I spoke with customer service on several occasions about this matter over the past few weeks. I spoke with the CS supervisor, Tammy Hardee, on the phone yesterday. She refused to be of any further assistance, refused to give me the contact info of her supervisor or of anyone else that may be able to help with this matter. She told me repeatedly that I needed to talk to my bank if I wanted my money back. She also said that if I should try to contact CS again they would forward me to her and she would again refuse to give my money back. I contacted Brandi at interra credit union (###-###-####) 01/08/13 she was extremely helpful and made a 3 way call with me to lynda.com to try to resolve the matter we were again referred to [redacted] who was not available so we left a voice mail with her.The customer service Rep we spoke with confirmed that the account was not accessed after I cancelled my account 2/12/14. Brandi advised me to cancel my card and fill out a dispute form with the bank which I did. I still have not heard back from Tammy Hardee and it is 01/30/14, weeks later. Interra Credit Union is also filing a dispute with Lynda.com in effort to get the money back for 2 months(2 months is the limit of what the bank can return to me) of what I paid them. They will be using a company called PSCU for the investigation process.Desired Settlement: I would like a refund in full. I have used the services of this company for many years and have always been very happy with them. I was shocked when I realized that they were not going to help me resolve this matter. I was hoping we would get this straightened out without issue once they realized a mistake was made and then I would have been more than happy to use their services again. After this issue has been resolved I will not trust them to have access to my debit card again.

Business

Response:

Thank you for contacting us.

Exceeding the expectations of our customers is our paramount focus, and in this, providing the best, most consistent service is our top priority. Members of the lynda.com library receive 24/7 access to our tutorials, with no limits on what, or how much, can be watched. Our service will continue uninterrupted until the time at which the account holder wishes to stop. Prior to December 23, 2013 we did not receive communication from the member to discontinue service.

As a one time courtesy, lynda.com will issue a refund to Kim Baxley for $250.00.

Best Regards,

lynda.com