M / I Homes Reviews (42)
we purchases a home thru MI homes in NewAlbany, OH. We upgraded most of the things including cabinets. The installer had broken the cabinet from inside and all they did was put a wall paper over the broken cabinet instead of replacing the cabinets for which we paid 3000. Its been few weeks only and its already peeling off.
Review: During my process in building my new home with M/I, I discovered some inconsistent answers during my financing. While building my new home, I was advised that my down payment would be applied towards my final sales price of my home at closing. I was pre-approved through M/I Financing in the beginning. I was making my payments each month. I also was advised by my financing lender that he had submitted my application for the OFHA program. I recieved an email stating that everything looked good and I shouldn't have no troubles. It was until 30 days before my closing was when everything went wrong. I had made my last down payment to M/I on a Friday. The following Monday I recieved a call from my lender stating that M/I could no longer finance my home and that an issue was identified with my credit and that my credit had dropped under their requirements to finance me, which was 80 points. My lender was extremely rude and when I asked what I needed to do, he stated I needed to find a new lender to finance me. I found it very odd that I made my last payment to M/I and once that happened, they could no longer finance me. I checked with all 3 credit buearus and they indicated my score never dropped. To this day, M/I has never sent me any information as far as my credit and stated that my down payment was non-refundable. I paid over $2000.00 to M/I, in which I will no longer see my money. I have terminated my contract with M/I and have not heard anything further from them.Desired Settlement: I would just like proof that my credit score dropped below their standards and my down payment money I made to M/I Homes.
Review: Lack of Service after the Sale. Our house was built 6 years ago. After 3 years some serious settling occurred (cracked walls, doors not closing etc). M/I Homes sent an engineer out and agreed that this was abnormal. They decided to "shore up the walls", repair door closure issues, repair drywall and paint. Fast Forward 3 years, we noticed some cracking re-occurring, doors not closing, ceiling cracks and bubbling in drywall in the exact same location as the noted issue before. M/I sent out a Customer Care agent who remembered the prior issue and viewed the cracking, door closure and bubbling drywall issues. He took photos, wrote up a report and spoke to his management team. I received word yesterday that the management team considered this normal settling and that they will not honor the "Lifetime Structural Warranty" that they sell their customers. Being that this is a per-existing condition, how can this be normal?? Calls to [redacted] (Customer Service Manager) have gone unanswered and I am left with cracked walls.Desired Settlement: I would like the issue to be resolved via repair of walls, doors and ceiling. If this is not the course of action M/I wants to take then I want it to be noted that when I sell the house and I fail the inspection in this area of the house, I want M/I to then repair the issue at that point. THIS IS A PER-EXISTING ISSUE!
Review: Problems with roof - 2 different situation: walls in side of home - spots like oil appearing thru paint: front porch: windows: bathroom sink 2nd replacement: basement floor crack: carpet seams: yard - dirt sinking in various areas: resolved but 4 visits for microwave, 3 for refrigerator, 1 for stove within 9 months of moving in
Review: I have noticed my windows, in my home, getting very bad after only 9+ years. I am the original owner of my house in which I bought brand new in Nov 2002. Other homeowners in area, several years ago, received new windows for everyone that was bad for a total price of $65 (Total). I referred to my paperwork and seen I have a 10 year warranty for my homes windows through atria windows in [redacted] Ohio. I called the provided warranty number only to find out they went out of business in June 2010. This info can also be seen on their old website:http://www.atriawindows.com/. I then called M I homes and they told me if a company goes out of business which provided items for my home, their warranty goes void no matter what. This is very frustrating as there is no paperwork stating this in the chance it was to happen. I feel I am entitled to this warranty even though window company has gone out of business, and M I should honor [redacted]'s warranty they gave to home buyers. I spent alot of money on this house, to M I, for this warranty to be void. The window problems I am having are mainly on second floor of house. They include algae-like (or green mold) in inner glass as well as alot of condensation. The windows are also becoming very discolored. These windows get cleaned every spring and it does nothing for them. I don't know if there are potential health problems from what is developing in the windows. I just wanted Revdex.com to know of this, that M I homes, is doing bad business with the warranties offered when there hired businesses go out of businessDesired Settlement: I feel M I homes is responsible for not hiring a business capable of staying in business, which can't fulfill my warranty promised. I feel I should be honored with my 10 year warranty even though Atria went out of business. M I should step up since they hired that business to do their windows.
Review: There was a mud slide in my back yard about 6 months back. Despite repeated request there was no response or clear plan of action to fix the mud slide in the backyard.
Review: Last December I wanted to have a hardwood floor installed in the 13 year old MI Home we purchased in November, 2012. On installation day, the installers found the floor too uneven to lay the hardwood. I had [redacted], MI [redacted] look at the floor and she said it was not covered by the 30 year transferable warranty. I hired an engineering firm ([redacted]) to evaluate the problem and they discovered that a load bearing wall was not properly supported and it had dropped, i.e. it was a structural defect (I have a written report, and many photos of the repairs). I hired [redacted] construction company to raise the floor and install proper load bearing support. This did not totally remedy the even floor so they removed a 16 foot length of plywood (on the first floor) and planed down the floor joists to get a level surface. The flooring company was then able to properly lay the hardwood floor.MI offered no help whatsoever to remedy the problem. I hired an attorney ([redacted]) and was prepared to take it to court. MI was prepared to fight it all the way and so it would not have been economically rational to pursue litigation. MI claims there was no structural defect so it was not covered by the warranty. The load bearing wall was simply resting on plywood with no structural support directly underneath, just on both sides, and this was causing the floor to deflect.Is this the type of poor construction, and poor customer service that MI wants to be known for?Desired Settlement: 1) Full reimbursement, i.e. engineering, construction and attorney fees - approximately $8,5002) Potential MI homebuyers should be made aware of possible structural and/or uneven floor issues with their MI home3) All existing MI homeowners with this model of home should be informed that their home may have a structural defect, or at a minimum that their carpeted floor may be covering up an uneven, poor quality floor requiring costly repairs if they want to install hardwood
Review: I closed on a new house built by M/I approximately six months ago. Since I closed, M/I and/or the contractors it employs have blocked my driveway and mailbox, parked in my front yard, and used my front yard while constructing other houses. They have stacked concrete forms, building supplies, ladders, etc. in my front yard. My front yard has also been covered with scrap lumber and soil was taken from my yard. Many of the issues listed above have occurred multiple times. While this has slowed some in the past couple of months, it continues to happen. I have talked to a number of M/I employees about this and sent Emails to M/I. This past Saturday, Sept. 6, a contractor who was cutting the grass next door, drove a mower well onto my property and damaged my lawn where I had just planted grass seed. A few weeks ago, the same contractor blocked my driveway and mailbox and then damaged another part of my yard. My experience with M/I has been the worst experience I have had with any business. A hole in the floor of my house was covered with carpet. Three of the eight windows in the house were damaged. Two of the three had the damaged covered with tape. A water leak destroyed the floor. There were numerous electrical issues, a couple that I believe had the potential to cause injury. There are many patches in the house due to wrong measurements, construction errors, etc.Desired Settlement: I want M/I and the contractors it employs to obey the law and stop blocking my driveway and mailbox, stop damaging my property, stop using my property for their benefit, and stop trespassing on my property without my permission.
Review: For the past one month, I have been trying to contact [redacted], the customer care manager with M/I Homes. Out of the 12+ calls I have made, she has returned 2 or 3. I have yet to speak to [redacted]. I have left a long message as to the nature of my problem, but no response. I have left a message asking what her work hours are and if there is a better time to call, and still no response. I have left a message asking if there is someone else I could speak with or if I could speak with her boss, and zero response. In one of her 2-3 calls to me, she did leave a message requesting that I call her on her cell phone. She told me to call the number, if she doesn't answer to hang up and call right back and she'll pick up. Yikes, that tells me she does a fair amount of screening of calls. No wonder she has never picked up her phone in the 4 weeks I have been trying to call. But, even in that instance, she never picked up or called me back. Go figure.
Review: We have a huge mountain of dirt next to our house, that they moved there and piled up last fall. Every since then our backyard has flooded. We had NO flooding issues in our backyard prior to this mountain of dirt. Every time it floods it fills our backyard up with more mud and dirt from the run off.Desired Settlement: Would like this to be fixed, so the flooding, mud and dirt run off stops flowing into our yard.
Review: The constituent said he entered into a contract to purchase a condominium in July of 2012. He worked with a salesperson who is no longer with the company. His contract calls for a half basement and 2 and 1/2 bedrooms. He was later told he needed to have a full basement and 3 and 1/2 bathrooms because of city regulations. He called his city government and was told there are no such regulations. There are also issues with the kitchen cabinets.Desired Settlement: The constituent wants the original contract to be honored.
Review: Purchase Information: Problem Area: Warranty Purchase Date: Total Price: $0.00 Disputed Amount: $0.00 Amount Paid So Far: $0.00 Description: My home was built and purchased in 2003. Over the past several years, a number of my neighbors in my community have complained about the seals in the windows breaking. I have now experienced such issue and when I contacted MI, they explained that the company that handled the windows at the time, [redacted], is no longer in business and that all homeowners are now responsible. I find it disturbing with the number of homes in my neighborhood with the same issue, that MI Homes is not standing behind their product.Desired Settlement: Satisfactory Solution: I believe that given the number of homes in the same community having the same issue, this is a repair that should be handled by the company.
Review: I was laid off from my job on January 7th, we requested refund for deposit on new home, On March 8th
Review: Pursuant to our conversations with M/I Homes, we are writing this letter to explain the details of cabinet damage we sustained as a result of having to fix a broken oven.
Review: My husband and myself purchased a home from MI Homes in 2001. We have kept up with regular maintenance items over the years. 3 weeks ago, during a rain event, water was pouring in through the bottom of the molding around a window in our bay window area of our kitchen. Since we could not locate the source of the problem, we called a contractor who could come out the next day. When he arrived, and started looking for the source of the leak, he said the gutter system was not installed correctly, and thus water was continually pooling and spilling over where 2 points of the roof line come together. He said there should have been a downspout at that point. Instead, the downspout was located about 12 feet away. In addition, the gutter was level (instead of angled) so there was no way all the water could travel 12 feet away.
Review: My big problem is with settling in our driveway which MI has known about as well as their paving contractor since at least September of 2013. I was told that we would want to wait until the end of the year because of possibly more settling issues. Once the end of the year came nothing was said or done, which I was okay with because after doing my own research and talking with other paving companies, the best time to take care of driveways is in the spring time. After doing my own research and not hearing from MI, I had to contact MI, and we agreed that spring time would be when the driveway would be replaced because of the settling.
Review: In October of 2009 my husband and I were so excited to purchase an M/I home due to hearing such fabulous feedback. We decided to go with a new build property bc of less maintenance we would endure for quite some time. I was attending nursing school and it would be beneficial for us to not worry about remodeling a place while I had to worry about school work and all that jazz. Within, the first week of our move in we noticed electrical issues. I would run the sweeper and my lights would shut completely off. I still experience this problem to this day. I am tired of making phone calls to the customer service department that decides to place blame on something else. I have never noticed my parents house doing this or anyone else that may have GFI's. Now let's discuss my master shower. I have had to remove the shower doors completely due to the mold that has been coming in there. We have cleaned that shower like crazy. I have removed the old grout and resealed it and it still does not solve the problem. This tells me that something was wrong during the building process. The drip pan even has wholes at the side where there is mold. I now know why so many people walk away from M/I homes! This is frustrating when you have a supervisor come out here and do nothing to protect your name. I wasn't born yesterday, but I will begin to ruin your reputation.As for the the third major problem I have a leaking line in my basement which I am sure is going to turn into a flood at some point. So how is it that you guarantee anything or warranty your homes?!! My last and final problem which is absolutely crazy to me is when I am running the dishwasher, washer, or any type of sink I can hear it through my walls. That is not normal!!!Desired Settlement: @ this point I would like these problems solved. If they cannot I will be taking further action with my attorney.
Review: I purchased a new home from MI Homes in 2006 that is now a rental property. The renter reported a leak and damage in the kitchen ceiling and the plumbing company that had installed the plumbimg for MI inspectd the problem a few days later on 5/18/12. The plumber found that a plastic pipe in the wall had been pierced by a nail when the floor moulding was installed and the nail had finally rusted out causing the leaak. He cut a hole in the wall and the replaced the pipe.A few days later an inspector from MI Warranty came out to the same home(after many calls) to repair a water heater vent pipe leak that damaged the HVAC closet ceiling. He was shown the hole in the wall and the pipe with the nail hole causing the plumbing leak and was given photos of the plumber doing the repair and the bill for reimbursement from MI Homes. I rejected an offer a few days later when the inspector called and advised me that their subcontractor, [redacted] of [redacted] offered $150 for the $275 repair bill and the ceiling and wall repair that I had done myself. MI Homes admitted their negligence when the made the unfair offer from D[redacted] for a situation where my home would have been completely flooded and cost me and my renter thousands of dollars in damage if we had not located and repaired the hidden damaged pipe soon enough. On June 28 I sent a letter to MI Homes CEO [redacted] with another set of photos and the plumbing bill. Their email response on 7/18 was "Unfortunately, the issues you raise do not fall within the terms of your warranty.".The intentionally vague response of MI Homes is a disgraceful example of customer service. Presuming they meant that this type of damage is not covered is not plausible and presuming that they meant it was not reported in time is insulting since the damage was hidden inside a wall.Desired Settlement: Warranty, like a statute of limitations, does not end when a hidden, unknown damage and liability occurs.MI Homes was lucky that I repaired this leak before it caused a major flood and they were subrogated and sued by my insurance company for thousands of dollars of flood damages.MI Homes owes me $275 for the plumbing repair plus $500 for my time and travel to Columbus and my wall and ceiling repair for a total of $775.
Review: I am trying to purchase home from MI Homes in Grove City Ohio, [redacted]. I have signed a contract and put $5000 down. I have repeated issues with picture documentation of building and repairs of this new construction. It has been a fight from the beginning on this home to get MI to do the repairs and quality workmanship that they advertise. Their approach is take back your money and move on down the road. I am to close on this home on 4.8.14 and am being pressured by the main office, [redacted] that I must close on 4/8/14. We did a walk through on 4/1 and had a list of repairs that needed to be done. We have already sold our current home but the buyer had a few issues after purchase that delayed the closing on the new house as it sits in a trust. We ask only for another 2 weeks to fix the issues with the trusts and transaction and are being denied. MI is aware of the trust. We have not been able to gain entry into the new home to verify the repairs have been completed, phone calls are not being returned and we are basically being told to take it or leave it on 4/8. We were suggested by an attorney that due to cracks in the foundation of this home and furnace repairs that had to be done before we have even closed be checked out by our own home inspector. MI is not allowing us time to verify the house if suitable with the repairs we request nor bring in our own inspector.All the paperwork they give us show another address for a house behind ours, not our address,...we don't even know what house they are trying to sell us! There has not been any final price presented to our bank either. We feel like we are stuck. Our house is sold and we don't have another home to move to because MI won't wait a few weeks to close to ensure the house meets building standards and our buying standards as far as the repairs.Basically we are out $5000 and without a home after starting this project six months ago. Can you help us. We just want the house and two weeks longer to close.Desired Settlement: Extend closing two weeks for the buyer to switch funds in the trust with our current home resides (MI is aware of this). We will purchase the home all we as is for the closing date to be moved out and all repairs requested during the walk through be completed to desired request.