M / I Homes

Review: I am trying to purchase home from MI Homes in Grove City Ohio, [redacted]. I have signed a contract and put $5000 down. I have repeated issues with picture documentation of building and repairs of this new construction. It has been a fight from the beginning on this home to get MI to do the repairs and quality workmanship that they advertise. Their approach is take back your money and move on down the road. I am to close on this home on 4.8.14 and am being pressured by the main office, [redacted] that I must close on 4/8/14. We did a walk through on 4/1 and had a list of repairs that needed to be done. We have already sold our current home but the buyer had a few issues after purchase that delayed the closing on the new house as it sits in a trust. We ask only for another 2 weeks to fix the issues with the trusts and transaction and are being denied. MI is aware of the trust. We have not been able to gain entry into the new home to verify the repairs have been completed, phone calls are not being returned and we are basically being told to take it or leave it on 4/8. We were suggested by an attorney that due to cracks in the foundation of this home and furnace repairs that had to be done before we have even closed be checked out by our own home inspector. MI is not allowing us time to verify the house if suitable with the repairs we request nor bring in our own inspector.All the paperwork they give us show another address for a house behind ours, not our address,...we don't even know what house they are trying to sell us! There has not been any final price presented to our bank either. We feel like we are stuck. Our house is sold and we don't have another home to move to because MI won't wait a few weeks to close to ensure the house meets building standards and our buying standards as far as the repairs.Basically we are out $5000 and without a home after starting this project six months ago. Can you help us. We just want the house and two weeks longer to close.Desired Settlement: Extend closing two weeks for the buyer to switch funds in the trust with our current home resides (MI is aware of this). We will purchase the home all we as is for the closing date to be moved out and all repairs requested during the walk through be completed to desired request.

Business

Response:

We have extended Ms. [redacted]'s time frame to close to the 18th of April as a courtesy. If the closing does not take place on the 18th, her $5,000.00 will be returned to her and the home will be placed back on the market. All walk through items have been completed and she has been advised to contact our office to set a final walk through. Per the purchase agreement, a temporary certificate of occupancy has been issued and the house is complete.

Consumer

Response:

It is not that I am rejecting the response is that we were told they would extend to the 13th of April, not the 18t. Both I ([redacted]) and the bank ([redacted]) has tried several time 4/10 and 4/11 to contact Ms. [redacted] prior to that 13th date of closing she extended to us and we had not received a call back. This is the first we have heard of the 18th so we will be in touch with the bank to see what we can do. Please advise Ms. [redacted] that we do need timely responses back from her and the group at MI to the bank and/or I in order to meet the deadlines she provides. Losing communication just before the given deadlines causes postponement and set backs in finishing paperwork. We appreciate her giving us till the 18th.

Review: we have had a roof leak from original construction that has not been properly repaired. We have been working with the builder for 7 years on this repair. We do not receive timely response to our calls, the only way we get a response is if we continue to call. There have been numerous promises to follow up and repair but no one shows up or returns our calls. We now have a mold issue due to the leak. The last warranty contractor was out almost 3 months ago and saw the mold. We have been in contact with the warranty department several times and we are still waiting for repair. We were told the roof would be fixed by the middle of September, it is now Oct 5 and we have heard nothing from the builder.Desired Settlement: The roof/ leak needs repaired, the mold needs remedied, the drywall and any damaged wall studs needs replaced, the area needs refinished and repainted to restore to original condition. All work needs to be completed within 30 days.

Business

Response:

M/I Homes repaired the roof last year and it did not leak again until this recent call. Mr. [redacted] shared with our Customer Care Supervisor that he too thought the leak was repaired. The removal and repair has been authorized and we are prepared to schedule the work with the homeowner's acceptance. Once water pentration no longer exists, interior work will follow accordingly. M/I Homes would like inside the house as soon as possible to assess any evidence of growth.

Review: Contacted MI Homes Customer Care center ###-###-#### multiple times about water leaking into our

home, which is covered by their structural warranty. They have failed to return my calls and continue to

make broken promises when I call back each time.

Call History:

Late 2012: Called MI Customer Care. Told [redacted] from MI about exterior leakage issues. They promised

that [redacted] Stucco would work with me in the Spring.

April 4, 2013: I called to check status, and [redacted] explained that Spring work starts April 15th. They

promised to call me back in 1-2 weeks to schedule repairs.

April 23, 2013: I called 3 weeks later after hearing nothing. [redacted] explained that Spring work was

starting later this year and that I will definitely hear something by May 3rd.

May 3, 2013: I called back this afternoon after not hearing back from anyone again. [redacted] promised

that someone named "[redacted]" would call me by the following week.

May 19, 2013: Over 2 more weeks have gone by, and still no one calling back or responding to multiple

earlier calls. Filing complaint todayDesired Settlement: Resolution is MI Homes representative (or partner like [redacted] Stucco), coming out on a scheduled

appointment and fully resolving our structural exterior breakdown in accordance with home warranty.

Business

Response:

I apologize on behalf of M/I Homes for the lack of timely follow up. Please feel free to contact me directly in the future, should you fail to receive a return call within 24 hours. I understand that you met with [redacted] (M/I Homes) and [redacted] Stucco yesterday. [redacted] tells me that a water test was offered, and a previous engagement you had did not allow for the water test yesterday, but a follow up appointment will be set for next week. Please let me know if you have a different expectation. We look forward to resolving this issue.

Sincerely,

Customer Care Manager

M/I Homes of Central Ohio