Maaco

Issue:I received a bill that was due on January 17th. The check was not cashed until January 25th resulting in me being disconnected and in order to be reconnected I was forced to pay an additional 219.93 when the bill was already paid and the next bill was not due until February 14th. They said it...

was due to the bill being late that I broke the contract for the deposit. This is unsatisfactory from a business that has a monopoly over the area! They are going to make their money regardless since no one can go to somewhere else for service Background:11/10/16 - [redacted] applied for the service at [redacted] effective 11/18/16.  A credit check was run and a deposit was billed to the account due to the credit check.  LG&E split the deposit into 6 installments beginning with the January bill. 12/20/16 - [redacted] first bill of $152.06 due 01/17/17 was mailed. 01/17/16 - The deposit installment of $260.00 was removed due to non-payment. 01/19/17 - A disconnection notice dated 01/31/17 for $371.99 was mailed to [redacted] 01/25/16 - The payment of $152.06 was posted to [redacted] 02/02/16 - [redacted] service was disconnected for the past due balance of $219.93.  A payment of $219.93 was made via telephone.  [redacted] called back to LG&E to schedule the reconnect order.  [redacted]  [redacted]s service was restored. Resolution:02/07/17 - [redacted] has tried to reach [redacted] on three different occasions and each time has been directed to voice mail.  [redacted] has left 3 messages requesting [redacted] return his call and there has been no call back.   Thanks,[redacted]

From: Customer Commitment Sent: Wednesday, August 17, 2016 1:40 PMSubject: FW: You have a new message from Louisville KY Revdex.com complaint #[redacted]Issue:  I both this house in June and my first month bill was around 60$ which I paid .... now after a month I received a bill of 173$ .... how some...

one can receive a bill of 173$ when no one lives over there. I have neighbors who knows I am not there and in one month I visit my house 3 times and that will be weekend. The neighbors can provide with the letter stating the same thing. How can I receive a 173$ bill for a house where no body lives this can go far if not solved I have proof of not being in that house except for those 3 to 4 times I visit and stayed for 4 to 5 hours ..... Background:   Mr. [redacted]'s usage at this address is not out of line with prior usage. Resolution:  LG&E reread Mr. [redacted]’s meter on 08/17/16.  This reading was lower than the original bill.  LG&E will be sending Mr. [redacted] a corrected bill with the correct reading.  [redacted] called Mr. [redacted] at [redacted] and explained this information.Thanks,[redacted]

We did let customer know what needed to be done in order to have the vehicle painted properly. Customer declined proper bodywork due to customer getting her vehicle repair outside of MAACO. Alex the sales rep. did notify the customer that we do not warranty bodywork done outside of MAACO. Also, Alex...

did let the customer know that the vehicle needed to have the surfaces recondition or else mapping and prior body cracks would show through the new paint and customer have declined. As noted on the Repair Order that customer has signed.  Paint drippings and paint peeling is covered under warranty and we did notify the customer we will take care of all the errors that are covered and she did not want to proceed unless we fixed everything else that was not covered under warranty. We gave the customer the option of paying an additional $500.00 for prep the vehicle properly without even charging to repaint the vehicle and customer declined.Customer brought in the vehicle with all moldings off and placed in the passenger’s seat, which was the reason why we did not put them back on. If customer have requested for us to put them back on we would do so. But we do not do work that is not stated on the repair order. Customer did try and dispute her payments with her credit card company. But due the MAACO having the proper documents and signatures customer was unable to get her money back. Best Regards,[redacted]

From: Customer Commitment Sent: Wednesday, April 13, 2016 3:25 PMSubject: Revdex.com Complaint #[redacted] Issue:   On learning that LG&E offered a rebate for the installation of energy efficient AC equipment we elected to replace our 18 year old heating and AC equipment...

with new energy efficient components. The new components were installed on 12/15/2015 and the application for the rebate offered was initiated on 1/23/2016 delayed in part by the need to obtain a manufacturer' issued AHRI certified certificate of Product Ratings. On February 3rd we received a "form" letter advising that we needed to initiate our application by March 3rd. We then contacted LG&E only to learn on February 9th that our initial submittal had not been received. The paper work was again mailed on February 9th and on March 4th we received notice that the submittal was incomplete for the following reason: "Please provide a complete proof of purchase for your central air conditioner. The documentation previously provided was missing the following information: both coil and condenser model numbers." In fact this information was submitted initially in the form of a manufacturer issued Product Registration sheet dated December 15, 2015 which also listed the location of the installation which also agreed with the address of the installation on the contactor's invoice - also a part of the initial submittal. All of the paper work initially submitted was re-sent on about March 5th with a note on the bottom of the application form showing the model numbers of the components. Today I received a follow up letter dated April 7 stating that the application was still incomplete: "Further information is required to process your rebate application request: Please mail us the information requested below using the enclosed postage paid envelope. Notate the reference number from the top of this letter on all documentation to ensure prompt service. You must return the requested information before 6/18/2016. Please provide a complete proof of purchase for you central air conditioner. The documentation previously provided was missing the following required information: both coil & condenser model numbers. Please note: you provided the same documents as you original submission with the models being on a product registration document. We require the models to appear on the contractor invoice." As a follow up the model numbers and serial numbers were clearly shown on the Manufacturer issued Product Registration form included with all submittals. These same numbers were added by me to the application form on resubmittal. In my candid opinion the need to add these numbers to the invoice at this point is redundant. I have talked with both [redacted] at LG&E Louisville who was unable to give a logical reason for this request other than fraud prevention. The data submitted on the manufacturer's letterhead to me is far more fraud proof than adding them after the fact to the invoice. He then referred me to their rebate processor in [redacted]. This same reasoning was then given to me by [redacted] at LG&E's 3rd party rebate processor. I am attempting to get an altered invoice from my contractor to submit. In short I feel the need to supply a redundant and altered document giving no additional information than that already submitted only confirms that LG&E is not interested in providing reasonable customer service and satisfaction.Background:   We sent this customer a reminder letter on 2/3/16. We then sent the customer a second reminder letter on 3/1/16. We received the customer’s submission on 3/28/16. The invoice the customer submitted did not include the condenser and coil model numbers so we sent the customer another letter on 4/7/16 requesting this information. The customer called into our call center on 4/11/16 and was upset. The customer stated they did not agree that the model numbers should need to be on the invoice as long as they were on the product registration receipt which the customer did provide.Resolution:  [redacted] contacted Mr. [redacted] and advised we are going to process the customers rebate.  [redacted] advised the rebate check should be issued within the next 6-8 weeks.

[redacted]
[redacted] Issue: I am a disabled person from age 15 in 1973 with no way of walking again due spinal cord injuries. I can read the electric meter better than the people they hired to do...

so. In the month of January I was over billed for electric usage and now the current bill is more than it should be because of what they say is caused by the production from my home usage making more CO2 and that would be 4210 pounds of carbon for December for the January bill and the February bill with 1130 pounds of carbon which is false and paid from the previous month! I paid a bill in January for the December usage of 2105 KW in the dollar amount of $196.12! With this said my bill for the month of January that was paid in February was $64.79 with usage of 565 KW! That is far more than I should have paid and they changed the rates of per KW on both bills with February being higher! I have my bills and a picture of the meter on 2/2/2016 to show and see what happens by estimating my bill for usage of 554 KW and the reading was actually 454 KW when I read to pay my bill early and have done this for many years except when I was away and my [redacted] (deceased now) was here staying for almost 1 year!  She missed a bill or 2 and my [redacted] took care the bill after she moved out and he could pay it where he lived in [redacted], Ky. Now give the devil his chance and credit I pay my bill before time and can’t do without it and if they can’t be controlled then we need to take the Lakes back and streams and they can build nuclear and get [redacted] for that!! I should not have had to pay that amount when it was already paid from the previous month and I pay online with a surcharge of $2.95 (I think)and on a limited income of SSI only and nothing else makes hard even though it was just a $5 difference! It needs to be adjusted. Another point is the reader was here twice the same day on Jan.7th, 2016 and I have my bills and a picture of the meter on 2/2/2016 for proof of what I state about this.  Customer is requesting a billing adjustment.Background: (See Attached Bills)Resolution:  2/9/16 – [redacted] contacted Mr. [redacted] to discuss his concerns.  Mr. [redacted] stated he had nothing to say to KU and indicated he will wait to hear from the Revdex.com, regarding his complaint.·         01/08/16 – Current Bill Mailed: $196.12 - Includes: $4.94CR Balance + $201.06 (2105 ccf), for actual usage from: 12/7/15 – 1/7/16.  (Due: 02/12/16)·         01/12/16 - $250.00 Payment received·         02/01/16 – Energy Charge Rate changed from: $0.08508 to $0.0887 (See Attached Tariff)·         02/08/16 – Current Bill Mailed: $10.91 – Includes: $53.88CR Balance + $64.79 (565 ccf), for actual usage from: 1/7/16 – 2/5/16.  (Due: 03/14/16)·         There is no record of KU estimating his usage of 554 KW; when the reading was 454 KW.·         KU contracts with Paymentus to offer our customers the option of making payments by credit card, debit card, checking account, or savings account over the phone or online.  (Paymentus charges a fee of $2.25 per transaction.  KU does not receive any portion of this fee.)

Mr. [redacted] stated in our conversation that in the stress of moving that he forgot to contact LG&E in regards to the new date of possession for this property.  LG&E started the service on the date Mr. [redacted] requested.  LG&E has encouraged Mr. [redacted] to contact the previous owner to see if they are willing to take responsibility for this usage and Mr. [redacted] stated he is not going to do that. Thanks,[redacted]

Background: [redacted] has lived at [redacted] Avenue in [redacted], KY since 8/15/2005.  On 3/19/2013, service was disconnected for nonpayment and LG&E waived the deposit of $135.00, as a courtesy due as a result of the disconnection, upon Mr. [redacted]’s request and considering his...

previous good payment record. 
8/8/2014- Bill posted for $20.09 due 9/2/2014. No payment received. Account balance $20.29.
9/9/2014- Bill posted for $21.37 due 10/1/2014. No payment received. Account balance $41.46
10/8/2014- Bill posted for $20.52 due 10/31/2014. No payment received. Account balance $61.98.
11/6/2014- Bill posted for $17.92 due 12/3/2014. No payment received. Account balance $79.90.
11/20/2014- Mail return -Not deliverable as addressed by post office dated 11/15/2014.  Bill due 12/3/2014. M/A- [redacted] Ave [redacted], KY 40211-2828.
12/5/2014- Disconnect Notice issued for $79.90 due on 12/17/2014.
12/9/2014- Bill posted for $28.94 due 1/5/2014.  Account balance $108.84.
12/13/2014- Automated Out bound Credit Call to [redacted] (phone number on file at that time)  to warn of pending disconnection.
12/22/2014 11:42 AM - Service was disconnected for nonpayment of $79.90. 
12/24/2014- [redacted] called and was advised of account balance and $79.90 for reconnection. Payment of $108.84 was received for reconnection.  Email address was added to the account and was waiting email verification by [redacted] required to enroll in paper-less billing. Security Deposit of $135.00 was billed and split over 4 monthly installments. Service was restored on 12/24/14 at 10:50 AM.
1/5/2015- Mail return – Not deliverable by Post Office dated 12/17/2014-December Disconnect Notice due on 12/17/2014. M/A [redacted] Avenue, [redacted], KY [redacted].
1/9/2015- Email address was not verified by customer and expired the paperless billing option.
1/12/2015- [redacted] called and disputed deposit billed because he did not receive his bills.
  1/13/2014- Office resent email verification to [redacted] which was verified and completed the paper-less billing enrollment.  Home phone phone number [redacted] was also updated.
 
Resolution:
[redacted] contacted [redacted] on 1/20/2014 who could not discuss his account at that time and said he would contact her later.  We will discuss that his service was disconnected for $79.90 which was a total of four monthly bills that were not paid. A disconnect notice was issued on 12/5/2014 due on 12/17/2014.  A recent bill and disconnect notice had been returned by the post office as undeliverable. An automated out bound credit call was issued on 12/13/2014 to warn of a pending disconnection to the number on file at that time [redacted].  It is up to the customer to contact us with updated mailing information and phone numbers.  
A current bill was issued for $91.45 due on 2/3/2014.  This included $29.70 bill for usage between 12/5/2014 & 1/7/2015, $28.00 reconnect fee and the initial deposit installment of $33.75. A payment of $29.70 was made on 1/12/2014 leaving a balance of $61.75 due on 2/3/2015.  If not paid by the due date, the entire deposit installment will default and will be due on the next bill issued.   [redacted] has enrolled in Paperless Billing which will  be sent to his email address going forward.  We will also discuss Automatic Draft from his banking institution and Web Payments from our web site which may benefit Mr. [redacted].

Issue:   I recently received a billing statement from LG&E stating the "Corrected" charges from January until June. According to them, the meter was malfunctioning and they are still requiring that I pay the corrected amount from these months. I contacted them and they informed me that...

they sent a notice to me of the malfunction (which I did not receive), regardless, it is their equipment that malfunctioned and I do not believe I am responsible for these charges. When I expressed this to them via email, I was told they could set up a payment plan for them. I find this extremely dishonest. Background:   [redacted] does not believe she should be back billed for gas usage that was not billed due to a faulty gas meter index.     [redacted] has had service at this premise from 11/8/17 - present.   5/19/17 - Investigated gas meter due to no usage registering and found Index was broken, changed Index.   6/29/17 - Billing reversed from January 2017 to June 2017 in order to bill for estimated usage for the time the gas meter index was not registering usage.      6/30/17 - Corrected bill issued for $118.66 due 7/25/17.   Policy, Regulations and Tariff:   LG&E [redacted]   Resolution:  [redacted] has left a message asking for [redacted] to call him back to discuss her complaint. If able to speak with [redacted] please explain that LG&E is a regulated utility and per its tariff is required to bill for all usage. In the event that a meter malfunctions or fails to register usage, the usage must be estimated and billed to the customer. In this case the estimated usage was based on [redacted]’s first full month of actual gas usage (5/23/17 – 6/24/17), after the faulty meter index was replaced.  Please advise [redacted] that LG&E can set up a monthly payment arrangement on the back billed amount if she would like. If [redacted] would like to set up a payment arrangement she can reach [redacted] at [redacted] to do so. [redacted] will send an update to this response if/when he is able to speak with [redacted] has attached the stopped meter worksheet used to estimate the usage for [redacted]’s billing correction. Thanks, [redacted]

Thank you for your quick response.  On behalf of MAACO COLLISION REPAIR AND AUTO PAINTING Store #[redacted], we would like to respond to a consumer misunderstanding.  With reference to Order Number: [redacted]     Ms. [redacted] entered the MAACO store on...

January 27, 2018, asking for a repair and paint estimate on her 1999 Chevrolet Camaro.  Upon inspection of the vehicle, our estimator pointed out the cracks in the fender and the panel in question.  The customer was already aware of the damage and asked that it be repaired.  It was explained to Ms. [redacted] that the parts were Not repairable and must be replaced to prevent any damage to the new paint work.  As specified within the "Remarks" section of the Repair Order attached, Ms. [redacted] requested "No other body work wanted".  She denied the replacement of the parts that were recommended by our estimator and was fully aware that minor imperfections may show.       Initially, when picking up the vehicle, Ms. [redacted] was very satisfied with the work that MAACO had completed. We do not feel that either of these complaints are warranted.  Our estimator was correct in his assessment and recommendations. MAACO's store [redacted]s have gone above and beyond in offering outstanding customer service to Ms. [redacted]. We have spoken with Ms. [redacted] and offered, again, to repair her vehicle accordingly and resolve this issue. However, we have been unsuccessful in our attempts.     In conclusion, we cannot come to terms with Ms. [redacted]'s inconceivable reimbursement amounts for work completed by MAACO.  Please address any questions, concerns or advisements directly to me. We, at MAACO, are proud of our exemplary, Revdex.com rating and strive every day to retain it. Thank you for your time.

[redacted] Issue:  Customer says that one month ago the rate he has been charged was increased by LG&E. The customer says that the building he owns and lives in also has a small space in it for a...

Pilate’s studio. When he called LG&E regarding the reason his rate jumped he was told it is because of the [redacted] studio. The customer says that this is only about 1/4 of the building and he has no employees. The customer wants LG&E to show him the tariff page that allows his rate to be increased even though most of the building is his residence. Background: 04/29/2008 – Account started as [redacted] LLC. The account was incorrectly billed on a residential rate for 8 years. This customer had previously changed lighting at this location and had applied for the commercial rebate for these changes.  LG&E’s vendor, Matrix, started working with this customer on 07/20/2016.  Matrix installed LED bulbs during this visit. This customer was ineligible for the commercial rebate due to the account being billed on the residential rate. 08/22/2016 – Mr. [redacted] requested a rate check for this address. The technician confirmed the 1st Floor is a business and the 2nd Floor is a living quarters.  The technician spoke with Mr. [redacted] for about an hour discussing the rate for this account and that the rate needed to be changed to the commercial rate.  Resolution:  08/23/2016 – [redacted] spoke with Mr. [redacted] and explained the Rate Check was completed on 08/22/16.  [redacted] explained that since this meter services both the business and the residence, this service is considered a mixed load.  [redacted] explained a mixed load is billed on the general service rate and verbiage in the tariff.   Mr. [redacted] inquired about the section that states such service may include home occupations such as a surgeon or dentist’s office.  [redacted] again advised since this is a mixed load that the rate would remain general service.  Mr. [redacted] stated that nothing had changed in they benefit of service that he is receiving and there should not be a change in the billing rate. [redacted] went on to explain that unfortunately the account had been billed incorrectly when the account was originally set up in the [redacted] name. [redacted] stated that this account should have been billed on a commercial rate all along. [redacted] then confirmed the 2 commercial rebate requests that have been made on the account.  Mr. [redacted] was upset because he stated all that was completed in this process was the lightbulbs were changed out. Mr. [redacted] was not satisfied with LG&E decision to leave the rate at the general service rate.    Thanks, [redacted]

Issue: I both this house in June and my first month bill was around 60$ which I paid .... now after a month I received a bill of 173$ .... how some one can receive a bill of 173$ when no one lives over there. I have neighbors who knows I am not there and in one month I visit my house 3 times and that will be weekend. The neighbors can provide with the letter stating the same thing. How can I receive a 173$ bill for a house where no body lives this can go far if not solved I have proof of not being in that house except for those 3 to 4 times I visit and stayed for 4 to 5 hours ..... Background: Mr. [redacted]'s usage at this address is not out of line with prior usage. Resolution: LG&E reread Mr. [redacted]’s meter on 08/17/16. This reading was lower than the original bill. LG&E will be sending Mr. [redacted] a corrected bill with the correct reading. [redacted] called Mr. [redacted] at ###-###-#### and explained this information.Thanks,[redacted]

Initial Business Response /* (1000, 20, 2015/07/16) */
Two separate issues were brought up. The first is a chip in the paint due to a rock or some other object. Maaco (nor any paint manufacturer) will warranty a road hazard. The second issue was a run in the paint from previous work not done at...

Maaco. Again, not an issue covered by our warranty, nor should it be.

From: [redacted], [redacted] Subject: RE: You have a new message from Louisville KY Revdex.com complaint #[redacted]   Issue:  I was on vacation 2 weeks and my bill almost same amount and my shop was close for 2 weeks. Background:  Mr. [redacted] received a bill due 05/23/16 for $223.90.  That...

bill was for 29 days.  Mr. [redacted] has now received his current bill due 07/22/16 for $204.29.  This bill is for 34 days.  Mr. [redacted] states that during this current billing cycle his business was closed from 06/06/16 - 06/21/16.  There is no record of Mr. [redacted] calling in to LG&E to discuss the high bill issue for this month’s bill. Resolution:  [redacted] called and spoke with Mr. [redacted] in regards to his current bill.  [redacted] explained the current bill is for 34 days compared to last month’s bill which was for 29 days.  [redacted] also explained the temperatures were higher during this billing period compared to last month. [redacted] also explained that the reading was an actual reading not estimated.  Mr. [redacted] explained that his business was closed from June 6-21st because he was out of the country.  [redacted] inquired if Mr. [redacted] had left the air on while the business was closed and Mr. [redacted] said no that he turned it on when he returned.  Mr. [redacted] also stated the first couple of days he was back he was only open a few hours because he was ill.  [redacted] advised Mr. [redacted] that when he returned from vacation and turned his A/C on that his unit would not kick off until it reached the desired the temperature being requested from the thermostat.  Mr. [redacted] said that he was also going to read his meter the next month to compare readings. Thanks, [redacted]

From: [redacted] <[redacted].com>Date: Tue, May 26, 2015 at 5:13 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected][redacted], I have...

already had the complaint resolved by the company.  Please close the ticket as favorably resolved in the consumer’s favor. Additionally, I recommended you contact [redacted] as the primary POC to become a Revdex.com member as he just started the business.  I mentioned the benefits as it puts him above other auto body shops.  His phone is ###-###-#### / ###-###-####. Please contact me if you have further questions. v/r, [redacted]

Complaint: [redacted]
I am rejecting this response because:The statements are grossly inaccurate.
Regards,
[redacted]

Is[redacted]:  On 9/29/15 between 9pm and 12am I logged into my account thru LG&E. I clicked on "Pay Bill". I then clicked on use ATM/debit/credit card. I was then told of the $2.25 fee for using this service, then asked to verify my account number with LG&E, then asked to enter in my...

information including my information on the debit card I was using including the amount I was going to be paying. I was then asked to agree to the fee and terms and conditions. I was then taking to a confirmation page and was shown my account info with LG&E as well as the type of payment method I had used and the amount including the fee. I received a letter that my payment has been returned as NSF. I called the bank ([redacted] Federal Credit Union) and was informed that LG&E processed my payment thru as a check. When I contacted LG&E they then told me I never enter in my debit card information on the 29th that I had used the account that was on file. I spoke with a manager by the name of [redacted] and she informed me that there was nothing LG&E could do about this matter and that I was once again responsible to make this payment. I paid $134.00 on 10/13/15 because LG&E informed me that if I did not make this payment my electricity would be shut off. Once I made my payment and was still on the confirmation page for making my payment I once again called LG&E to confirm this payment once again and that I paid with my debit card. I spoke to a lady named [redacted]. She reviewed my account and said that this happens many times where a customer pays with a debit card and because there is an existing bank account in the pay portal system it sometimes registers thru the existing account. [redacted] informed me that she gets at least 5 calls a day on this. I do not feel that this was my nor the banks fault. I clicked on pay with a ATM debit or credit card entered in all my information was shown that I clearly paid using my debit card. I have paid online using my debit card thru LG&E many times before and have never encountered this problem.  I would like for LG&E to credit my account for $124.00 in which I paid on 9/29/15 online. I do not wish for the many back on my card just to show that I did make my payment. I have never not made my payment with the electric company and have never encountered this problem while paying online thru LG&E Background:  09/30/15 - $124.00 Payment Received 10/07/15 - $124.00 Payment Return 10/13/15 - $134.00 Payment Received ($124 + $10 Return Check Fee) 10/13/15 - Customer contacted Customer Service and spoke to CSR, [redacted], and explained she used [redacted] to make her payment, however LG&E processed her payment through [redacted] Credit Union, which resulted in the check returning.  Customer requested the return check fee be waived. 10/13/15 - Customer went online and deleted her old bank information. 10/13/15 - Coach, [redacted], spoke with customer and attempted to explain to customer that funds were not received, to make the $124 payment good. Customer hung up on CSR. 10/13/15 - CSR, [redacted], spoke to [redacted] and explained her payment was made with [redacted]. Customer stated LG&E made an error by submitting her payment to the wrong bank.  In reviewing Ms. [redacted]'s account, we confirmed that she frequently pays her bills on-line, via LG&E's My Account, using an ATM/Debit/Credit Card.  However, on 9/29/15, LG&E records indicate the choice was made to pay the bill, by e-check, using the existing bank information that was on the account at that time. When paying bills through My Account, customers have the option of paying their bills with an e-check.  Customers also have the option of paying with an ATM/Debit/Credit Card, however, these type of payments are processed by [redacted], which is a third party vendor.  Customer’s that choose to pay their bill by e-check, receive an e-mail which confirms the amount of the payment received, when the payment will be applied to the account, the last four digits of the LG&E account number and a confirmation number. Customer’s that choose to pay their bill using an ATM/Debit/Credit Card, receive an e-mail which contains a summary of information including: confirmation number, date payment received, customer’s first and last name, zip code, daytime phone number, e-mail address, LG&E account number, payment method, card type, the last four digits of the customer’s card number, card holder name, amount of payment, and $2.25 processing fee. Resolution:  10/19/15 - [redacted] called customer and left a message that we received complaint she filed with Revdex.com and will review and follow-up with her. 10/21/15 - [redacted] called customer and left a message to return her call to discuss her concerns.  [redacted] will follow-up with the Revdex.com, if/when the customer returns her call.Ms. [redacted] returned [redacted]’s call.  [redacted] advised Ms. [redacted] that she should have received an e-mail confirming her e-check payment.  Ms. [redacted] acknowledged she didn’t receive an e-mail confirmation from [redacted], like she normally receives, and explained she didn’t receive an e-mail at all.  [redacted] advised Ms. [redacted] to check her SPAM mail.  [redacted] advised Ms. [redacted] that she would waive the $10 return check fee, from her LG&E account, as a one-time courtesy.  [redacted] also offered to have a 3-way conversation with her bank, so that she could request the bank waive the $30 fee she was charged.  Ms. [redacted] indicated she would contact the bank and request they waive the $30 fee.  Ms. [redacted] said she would make sure  she receives a confirmation e-mail in the future.   Note: Since Ms. [redacted] deleted her old bank information, the option to pay by e-check, is no longer available.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Review: I contracted Maaco to paint my truck and do miscellaneous dent repairs. I removed my bed liner myself even though Maaco had agreed to do it to paint the interior of my bed and the inside of my tailgate. A month later, giving the paint time to cure I decided to reinstall the bed liner. This was the first day I opened the tailgate since the truck was painted. I noticed then that the end of the bed by the tailgate and the bottom of the tailgate itself were never painted. I called the manager to discuss the situation and immediately began getting a song and dance routine from him: "they don't open the tailgate to keep the paint contained"--??? Until I mentioned the Revdex.com I never heard a word about them fixing the problem. At this point the manager became irate with me,would not let me talk, and then hung up on me.Desired Settlement: Reimbursement for work undone and reimbursement for my time spent removing and reinstalling my bed liner, which they had originally agreed to do.

Business

Response:

Review: On 11/5/2012 I took my Subaru Impreza Wagon that I just purchased to MACCO in Monroeville, PA to get an estimate. The estimate showed repair and paint rust spot on pillar and deep scratch repair of the quarter panel and brush touch up of all scratches and nicks through out the car that was included in the estimated price of $27.81.On 12/5/2012 I dropped the car off. MAACO since then added a dent paint and repair on my front bumper which added the new cost to be $540.41. On 12/7/2012 I picked up the car and noticed the pillar and bumper were repaired but the quarter panel and brush touch was not completed. The pillar's paint was too thick and dried runny and had hair in the paint. The employee told me to purchase paint from the dealership and paint the touch ups myself. I said I just paid almost $600 to have the car professionally painted. They then suggest I bring the car when the weather is nice outside. But I paid for service in the garage and the touch up was suppose to be included in this paint job along with the quarter panel. The front bumper has bubbles trough out the paint job and paint rubs off easily. MAACO examined the bumper and said there may be dirt in the paint. My concern is the bubbles in paint is from either poor prepping or paint was contaminated with dirt particles. After the bubbles appear the paint can begin to peal or chip. MACCO's resolution is to not have the bumper near high water pressure. When I pay for a professional service I put my trust in a business to do it right. I have checked with other auto body shops to repaint the bumper. They said I would have to purchase a new bumper and have it prepped and painted because if it was not prepped right from MAACO any paint they do would cause bubbles also.Desired Settlement: I am very unsatisfied and made many attempts to resolve this. I would not trust MAACO with my car and would like all if not most of my money I paid for a service that was not completed and was not done in a professionally manner. I have spoke with other auto body shops and they said they will not paint the same bumper once it is either prepped or painted wrong it is difficult to be repainted correctly. I will have to purchase a bumper for $300 and a professionally paint job for at least $500.

Business

Response:

Dear [redacted],

My response concerning the above ID #[redacted] is the following. The complainant had

her car repaired on December 5, 2012 and has three tiny bubbles on the front bumper

cover under the left headlamp. When her car was in for repair (see Estimate and Repair

Order), we repaired a dent on the front bumper cover down low on the right side. We

blended in the color at the repair and cleared the bumper cover for a seamless repair. We

did nothing on the side of the bumper she has an issue with now. We cannot be held

responsible for previous repairs to the car done before the owner purchased the car and

not done by us. I think what has happened is that the owner damaged the right front part

of this bumper again and now is trying to get free repairs claiming “bad work”. If you

read the emails sent back and forth, you will not see her complain once about the repairs

we did and she PAID for. How do we even know that it’s not been wrecked and repaired

again after us? We repair 1500 cars a year and if the issue is on us, we step to the plate

and handle it. If we think someone is scamming, we end up here. This customer has been

an issue from the get go but I tried working with her.

I would also like to see in writing that the “other” shops she talked to cannot repair and

paint her existing bumper cover. I think that is a lie. I would be more than happy to repair

the damage she did to the bumper cover at a reduced “customer service” cost to her but I

will not refund or do her repairs for free.

Consumer

Response:

Review: Took my truck there for body work on driver side fender and door after it was in a wreck. [redacted] gave me two estimates, on with GM parts, and one with aftermarket parts. The insurance company gave me enough money to get the GM parts, the insurance company wrote up claim with aftermarket parts, that's what [redacted] put on. He told me that is what it called for so it doesn't matter what his estimate was wrote up for. [redacted] pocketed the test of the money. I was willing to overlook that whole issue because I just wanted my truck back. That was a year and a half ago. Over Time my door has been squealing more, and more to the point that the hinge is locking up. Same door same area that there was damage. I took it back and [redacted] told me it's because of rust, not his problem. My truck is a 2008 Chevy Silverado.Desired Settlement: I just want my truck fixed

Business

Response:

My response concerning the above 10 [redacted] is the following. The complainant had

his tuck repaired on June 25, 2012. Mr. [redacted] claim was being paid by Nationwide

Insurance, Claim [redacted]

POT his 2008 Chevrolet Silverado Pickup

Truck, Vin,#[redacted] The amount of Nationwide’s Estimate was for

$1419.54. The extent of the repair was damage to the left fender that needed replaced and

a small dent on the left door that was smaller than a golf ball. (See enclosed Nationwide

Insurance Estimate.) When dealing with Insurance Companies, their Estimate is always

the starting point of repair. You must follow the estimate to the letter otherwise the

customer, insured, or the claimant could have out of pocket expenses. Please see enclosed

Maaco Repair order #23 90 and you will notice it mirrors such Nationwide Insurance

Estimate, The Insurance specified what parts would be repaired and or replaced and the

kind of part as well. Monroeville Maaco followed this estimate and collected a check

when picked up by Mr. [redacted] for the amount of $1419.54.(see paid invoice) The small

dent on the door from this repair did not and would not cause Mr. [redacted]’s problem

almost two years later with a lower left rusted door hinge, (see web search

documentation) As you can see, many people have experienced this issue with the same

truck due to lack of owner maintenance, So, we are denying any warranty repair for this

condition.

As far as Mr. [redacted]’s claim that I pocketed left over Insurance money, 1 staunchly deny

this. He is accusing me of Insurance Fraud and he needs to show concrete proof or strike

that statement from his complaint. My attorney will be addressing this in a letter to Mr.

[redacted] and Revdex.com if his original letter is published in any way.

G.M. Monroeville Maaco, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.