Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
This is an unfortunate situation for Mr [redacted] The engine oil may have been over-filled by our Service Department but that certainly does not contribute to the concern that caused the engine to fail, which is oil starvation It was at the discretion of Mr [redacted] and [redacted] [redacted] to change the oil It was only subsequent to this oil change that a noise was discovered and later diagnosed as needing a new motor.It is of our recommendation that Mr [redacted] request assistance from Mitsubishi and/or have their Shop Foreman / Field Technical Specialist inspect the vehicle
Please enter your reason(s) for rejecting the business response below.I have given Mac Churchill plenty of my time over the phone and chances in personBoth times they wasted my time and did not value me or my time.After all the work and effort put in by me and the Customer relations manager to the sales managers and after confirming my appointment time, they stillwere not expecting me and did not have my appointment bookedThey showed no record of my appointment and no record of even my pre-qualification that I had sent in days prior.I had to start from the beginning of the reason why I was there in the first place with two people before they sent me an assistant manager which I requested when I knew they didn't even have me on the booksThey flat out refused to send over the vehicle I wanted to see from the Acura branch that I was interested in and the option they are speaking off in their responseAll cars that were shown to me where filthy with moldy food and trash all over the carOne car even had the prior owners debit and credit cardon the floorboardIf they cannot take minutes to vacuum, they certainly are not looking under the hoodI question the reliability of any car sold at this dealershipThey wanted to play games with me and upsell me to a higher price vehicle with hefty payments that I cannot affordThey car they were really pushing had completely bald tires, a cracked windshield and front & back bumpers were all dinged and scratchedThey were not even willing to put on used tiresI said this is a safety issue and cannot believe you would let a person drive off this lot with completely no tread on the tiresI will not do any business with this dealership or any of their other branchesThe only option I am willing to pursue with them is a refund of some of the money on the purchase price of the Lexus because it was sold at a high price and I paid to much versus the mechanical issues it had at time of purchase
Spoke to Mr [redacted] , advised we would like a copy of the before/after of the alignment performed by BMW Will present to Service Director to determine if Alignment not performed correctly If not performed correctly based on measurements from BMW we would refund his Groupon price for the Alignment Mr [redacted] is in agreement [redacted] ***Customer Relations Manager
In response to the complaint Mac Churchill Acura has communicated with Ms [redacted] Once we received the cancellation request we promptly processed the paperwork and sent it off to the GAP companyThe GAP company did the same, no delays in getting the cancellation completed Where we ran into issue with Ms [redacted] was when she was given no indication as to what the cancellation process entailed and/or timeframe for processing As a general rule we quote 6-weeks for cancellation as there are more parties involved than just Mac Churchill and the Gap company In this case specifically, [redacted] is the lienholder and [redacted] actually drafts the refund from our account and cuts the check directly to the customer This information was just learned today and shared with Ms [redacted] No intention was ever made to hold up the processing, misinform Ms [redacted] , nor ever make her feel like her concerns were not importantAs per [redacted] Ms [redacted] should receive her refund check within days of May 1st, the date in which they wrote Mac Churchill Acura a letter indicating that they would be drafting the GAP refund $ from our accountWe sincerely apologize for the lack of information having been provided in the beginning and for the lack of communication throughout her experienceSincerely, [redacted] ***Mac Churchill Acura [redacted]
Unfortunately, the Customer Relations Manager's explanation does not explain why the vehicle was re-posted for the original asking price of $on the internet by the "third party" and THEN reduced to the the "wholesale" price she refers to of $Someone at Mac Churchill Acura designated the vehicle to be reducedNot the "third party".Further, the Manager admitted during her conversation with me that this was not the first time they had a problem like thisShe said "I really need to let the Sales Manager know there is a glitch in the process."I can only assume this "glitch" has existed for sometimeAgain...deceptive advertising or bait & switch tacticsYou decideAs far as trying to blame the "third party", I'm surprised the Manager is not aware of CFPB Regulations which hold the "primary" entity accountable for the actions or omissions of their "third party" vendors.Please consider this complaint closed from my standpointThank you
Mr [redacted] purchased his vehicle on Prior to his purchase the vehicle had been through a Texas State Inspection and passed At that time he was aware he would need to go to the motor vehicle office in California to get his vehicle registered We sent a check to Mr [redacted] in the amount of $to pay for his taxes, title, and registration in California As of he had not yet cashed this check Today he is seeking assistance on a vehicle he purchased over months ago along with a re-issue of the check as his local office will not accept a check over days old We will accommodate the request to recut the check however we decline the request for assistance on any needed repairsWe'd also like to share some correspondence from previous emails from Mr [redacted] No further action at this time
After looking at several options Mr [redacted] has decided to pick up his vehicle and have it repaired elsewhere With his repairs not being covered by his extended warranty he found a shop that could do the repairs for approximately $less than our quote We will not be charging Mr [redacted] a diagnostic fee In addition we will be assisting him in processing his extended warranty cancellation as per his request No further action at this time
Ms [redacted] has been in contact with Mac Churchill, cancellation is in process and she has point of contact for updates No further action at this time [redacted] ***Customer Relations Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
This is an unfortunate situation for Mr [redacted] The engine oil may have been over-filled by our Service Department but that certainly does not contribute to the concern that caused the engine to fail, which is oil starvation It was at the discretion of Mr [redacted] and [redacted] [redacted] to change the oil It was only subsequent to this oil change that a noise was discovered and later diagnosed as needing a new motor.It is of our recommendation that Mr [redacted] request assistance from Mitsubishi and/or have their Shop Foreman / Field Technical Specialist inspect the vehicle
Please enter your reason(s) for rejecting the business response below.I have given Mac Churchill plenty of my time over the phone and chances in personBoth times they wasted my time and did not value me or my time.After all the work and effort put in by me and the Customer relations manager to the sales managers and after confirming my appointment time, they stillwere not expecting me and did not have my appointment bookedThey showed no record of my appointment and no record of even my pre-qualification that I had sent in days prior.I had to start from the beginning of the reason why I was there in the first place with two people before they sent me an assistant manager which I requested when I knew they didn't even have me on the booksThey flat out refused to send over the vehicle I wanted to see from the Acura branch that I was interested in and the option they are speaking off in their responseAll cars that were shown to me where filthy with moldy food and trash all over the carOne car even had the prior owners debit and credit cardon the floorboardIf they cannot take minutes to vacuum, they certainly are not looking under the hoodI question the reliability of any car sold at this dealershipThey wanted to play games with me and upsell me to a higher price vehicle with hefty payments that I cannot affordThey car they were really pushing had completely bald tires, a cracked windshield and front & back bumpers were all dinged and scratchedThey were not even willing to put on used tiresI said this is a safety issue and cannot believe you would let a person drive off this lot with completely no tread on the tiresI will not do any business with this dealership or any of their other branchesThe only option I am willing to pursue with them is a refund of some of the money on the purchase price of the Lexus because it was sold at a high price and I paid to much versus the mechanical issues it had at time of purchase
Spoke to Mr [redacted] , advised we would like a copy of the before/after of the alignment performed by BMW Will present to Service Director to determine if Alignment not performed correctly If not performed correctly based on measurements from BMW we would refund his Groupon price for the Alignment Mr [redacted] is in agreement [redacted] ***Customer Relations Manager
In response to the complaint Mac Churchill Acura has communicated with Ms [redacted] Once we received the cancellation request we promptly processed the paperwork and sent it off to the GAP companyThe GAP company did the same, no delays in getting the cancellation completed Where we ran into issue with Ms [redacted] was when she was given no indication as to what the cancellation process entailed and/or timeframe for processing As a general rule we quote 6-weeks for cancellation as there are more parties involved than just Mac Churchill and the Gap company In this case specifically, [redacted] is the lienholder and [redacted] actually drafts the refund from our account and cuts the check directly to the customer This information was just learned today and shared with Ms [redacted] No intention was ever made to hold up the processing, misinform Ms [redacted] , nor ever make her feel like her concerns were not importantAs per [redacted] Ms [redacted] should receive her refund check within days of May 1st, the date in which they wrote Mac Churchill Acura a letter indicating that they would be drafting the GAP refund $ from our accountWe sincerely apologize for the lack of information having been provided in the beginning and for the lack of communication throughout her experienceSincerely, [redacted] ***Mac Churchill Acura [redacted]
Unfortunately, the Customer Relations Manager's explanation does not explain why the vehicle was re-posted for the original asking price of $on the internet by the "third party" and THEN reduced to the the "wholesale" price she refers to of $Someone at Mac Churchill Acura designated the vehicle to be reducedNot the "third party".Further, the Manager admitted during her conversation with me that this was not the first time they had a problem like thisShe said "I really need to let the Sales Manager know there is a glitch in the process."I can only assume this "glitch" has existed for sometimeAgain...deceptive advertising or bait & switch tacticsYou decideAs far as trying to blame the "third party", I'm surprised the Manager is not aware of CFPB Regulations which hold the "primary" entity accountable for the actions or omissions of their "third party" vendors.Please consider this complaint closed from my standpointThank you
Mr [redacted] purchased his vehicle on Prior to his purchase the vehicle had been through a Texas State Inspection and passed At that time he was aware he would need to go to the motor vehicle office in California to get his vehicle registered We sent a check to Mr [redacted] in the amount of $to pay for his taxes, title, and registration in California As of he had not yet cashed this check Today he is seeking assistance on a vehicle he purchased over months ago along with a re-issue of the check as his local office will not accept a check over days old We will accommodate the request to recut the check however we decline the request for assistance on any needed repairsWe'd also like to share some correspondence from previous emails from Mr [redacted] No further action at this time
After looking at several options Mr [redacted] has decided to pick up his vehicle and have it repaired elsewhere With his repairs not being covered by his extended warranty he found a shop that could do the repairs for approximately $less than our quote We will not be charging Mr [redacted] a diagnostic fee In addition we will be assisting him in processing his extended warranty cancellation as per his request No further action at this time
Ms [redacted] has been in contact with Mac Churchill, cancellation is in process and she has point of contact for updates No further action at this time [redacted] ***Customer Relations Manager