Macy's

June 29, 2017[redacted]Dear [redacted]:I am writing in regards to your Rebuttal for the Revdex.com complaint ID # [redacted].Unfortunately, the [redacted] Mattress is no longer available. You can visit a showroom and make a newselection. Once the new selection is made, I will honor a 20% discount off the new mattress set for theinconvenience this has caused. I will set up a return for the mattress you now have which will give you acredit of $1273.94 once the return has been completed.If you feel you can keep the mattress you now have I will be happy to honor a credit in the amount of$955.45 tax included for you to keep the mattress as is. Normally this offer will void the manufactureswarranty. As a goodwill gesture I am willing to keep your manufactures warranty valid. If this offer isaccepted I will request your Macy's account be credited. This can take up to 5 business days to post to theaccount.Please call ###-###-#### or email [email protected] advising which offer you would like toaccept.Sincerely,Sharon W.Macy's Executive Office###-###-####

June 7, 2016 [redacted]  Re:  Revdex.com Complaint ID [redacted]          Macy's account ending in [redacted]  Dear [redacted]:  We are in receipt of your additional complaint filed with the Revdex.com and forwarded to Macy’s Executive Office.  As I had replied previously, I was asked to respond to your continued concerns on behalf of Department Stores National Bank.  As stated in our letter of April 29, 2016, our position on this situation has not changed.  Because you did not fulfil the payment requirements of the Special Event account, the accrued interest was correctly applied to your account on January 15, 2016.  As of the above date, your account has a zero balance and is open with a credit limit of $8,200.00.  Thank you again for contacting Macy’s.   Sincerely,Michael J.  Macy's Executive Office ###-###-#### Extension [redacted] cc:  [redacted], Revdex.com

Hello. I have an existing complaint with the Revdex.com regarding a fraudulent Macys account. I just spoke with Macys who has refused to allow me to see the application for credit that was initially given to macys to receive credit which I believe is a huge part of this whole mess. Please see attached mail as Macys is not responding to the correct individual and for those reasons I believe that this account should be removed from my credit immediately. Thank you

[redacted]   [redacted]
October 28, 2015
[redacted]
[redacted]
[redacted]
Re:  RevDex.com ID [redacted] submitted by [redacted]
       Macy's
account ending in [redacted]
Dear [redacted]: 
I am in receipt of the most
recent complaint to the Revdex.com, submitted by [redacted], which
was forwarded to Macy's Executive Office. 
As a representative of this office and because I am familiar with your
file, I was asked to review and respond on behalf of Department Stores National
Bank.  I apologize if you have not
received a call back, however for clarification; I do not have a record of
receiving any voice mail messages from you.
In regards to your request
for the additional compensation for time spent related to your furniture
delivery, it is not Macy’s practice to compensate for situations such as this.  Mr. [redacted] already provided you a total of
$682.79, which included an adjustment of $324.42 on January 2, 2015, an
additional adjustment of $183.37 on March 12, 2015, and a $175.00 gift card on
December 18, 2014, as a gesture of goodwill. 
Therefore, again, I must decline your request for additional
compensation.
As I previously stated in my
October 5, 2015, response when you disputed your $919.30 account balance on
January 21, 2015, we placed a fraud alert on your account.  When this dispute was resolved on July 8,
2015, we removed the fraud alert.
In regards to your scheduled
payments not processing, our system will not take scheduled payments if there
is no Minimum Amount Due on your account. 
While you had a balance on your account, the billing statements for the
periods ending February 28, 2105, through June 28, 2015, did not have a Minimum
Payment Due because you disputed your account balance as mentioned above.  When the dispute was removed on July 8, 2015,
your billing statement for the period ending July 28, 2015, reflected a Minimum
Payment Due of $72.00, due by [redacted] 28, 2015. 
In regards to receiving
collection calls, in reviewing your account history, while your account was in
dispute, no collection calls were placed on your account.  When I reviewed your first complaint on
[redacted] 19, 2015, I removed the collection code on your account.
[redacted], our position on
this has not changed.  I am available at
the phone number listed below, Monday through Friday between the hours of 8:00
a.m. to 5:00 p.m. [redacted] Time, should you need further assistance. 
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension [redacted]
cc:  [redacted], Revdex.com

[redacted]   [redacted]
January 8, 2016
[redacted]
[redacted]
[redacted]
Re:    Revdex.com ID #[redacted]
Dear
[redacted]: 
I am in receipt of your...

complaint filed with the
Revdex.com and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to
review and respond to your concerns on behalf of Department Stores National
Bank.  Please accept my sincere apology
for any frustration that may have been caused regarding your online ordering
and for the problems you encountered in trying to resolve this issue. 
My research shows a block was put on the email address
you were using for online purchases by our Consumer Protection department on
November 15, 2012.  I am unable to
release specific information regarding blocks; however, on December 18, 2015,
we removed the block allowing you to resume shopping online. 
[redacted], thank you for bringing this situation to
our attention and giving me the opportunity to respond.  Your feedback is critical as it assists us in
understanding our customers' experiences and directs our attention to areas in
which we can improve our service quality. 
If I can be of further assistance, please do not hesitate to contact me
at the telephone number listed below, as I would be delighted to speak with
you.
Sincerely,
Rhea B.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc:     [redacted], Revdex.com

May 11, 2016[redacted]Re:  [redacted] - Case #[redacted]        Revdex.com ID [redacted]        Macy's [redacted] account ending in...

[redacted]Dear [redacted]:  I am in receipt of your complaints filed with the [redacted] and Revdex.com and forwarded to Macy's Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).  As explained in greater detail below, we confirmed that you did not receive your billing statements due to a system conversion and, as a result, we have removed late fees and interest charges from your account.  A detailed description of the bills at issue is also included below.In researching your account, I found that the billing statement for the period ending September 15, 2015, had a $40.45 balance, with a $27.00 minimum payment due by October 12, 2015.  When no payment was received by this date, your account was charged a $27.00 late fee and a $2.00 interest charge in accordance with the terms of the DSNB Credit Card Agreement.  The billing statement for the period ending October 16, 2015, had a $69.45 balance with a $57.00 minimum payment (including a $27.00 past due amount) due by November 12, 2015.  When no payments were received, your account continued to be charged late fees and interest, and was reported as thirty (30) days past due to the credit reporting agencies.  On April 25, 2016, I sent copies of your monthly billing statements to you at [redacted] for your reference.    In late August 2015, we underwent a system conversion for the Macy's credit card accounts as well as the credit servicing pages accessed through macys.com.  Unfortunately, we experienced a system issue in the delivery of online statements to our customers during the months of September through December 2015, which has since been resolved.  Our records indicate that your account was affected by this issue, and I apologize for any inconvenience you may have experienced.  We invite you to login to your profile online at macys.com to update your information so that you can view your account information, make payments, or access billing statements.  If you encounter any difficulty, you can contact a member of our Technical Support Team directly at ###-###-####, option 6 and a representative would be happy to assist you.On May 4, 2015, we removed $176.00 in late fees and $21.79 in interest from the account.  In addition, we cleared our internal records and requested the credit reporting agencies delete any history of delinquency associated with the payment for the billing periods ending October 16, 2015, through April 15, 2016.  Kindly allow the agencies approximately thirty (30) days to make the necessary corrections to update their records.  This letter will serve as confirmation of our request.  As of the date of this letter, your account has a $40.45 balance.  [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please contact me at the number listed below. Sincerely,Janice D.Macy's Executive Office###-###-#### Extension [redacted] is a federally registered service mark of [redacted] and is used by Department Stores National Bank pursuant to a license. This credit card program is issued and administered by Department Stores National Bank.cc:  [redacted]       [redacted], Revdex.com

July 8, 2016[redacted]
[redacted]
[redacted]Re:  Revdex.com Complaint [redacted]       Macy’s account ending in [redacted] (lost/stolen)       Macy’s account ending in [redacted] (open)Dear [redacted]:...

 I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. Please accept my sincere apology for any frustration you may have felt when attempting to register your Macy’s card online, inquiring about the [redacted], and when speaking to Mr. H..  As a company committed to outstanding customer service, Macy’s goal is to have professional and courteous representatives so that all of our customers may have a positive and rewarding experience.  Be assured that we do not tolerate any kind of rude or disrespectful behavior.  I can state with confidence that our policies promote respect for all of our customers and we value their continued loyalty.  Although it is disheartening to hear that we did not meet your expectations, your feedback is valuable to us, as it directs our attention to areas in which we can improve our service quality.  Therefore, a copy of your complaint and my response has been forwarded to the appropriate management so that this issue may be addressed directly with the associate involved.  In researching your account, I found that the billing statement for the period ending March 30, 2016, had a $754.36 balance, with a $27.00 minimum payment due by April 26, 2016.  We received your payments of $600.00 on April 2, 2016, and $135.02 on April 14, 2016.  In addition to your payments totaling $735.02; between March 30, 2016, and April 19, 2016, returns were applied to your account for a total of $277.79, and purchases were charged for a total of $142.00, resulting in a credit balance of $116.45.  However, on April 12, 2016, purchases were made online with your account number ending in [redacted] for a total of $118.36.  On this same day, you attempted to report your card lost online and were advised to call and speak to a Customer Service Representative, who then processed your request.  This created a new account number to be generated, which then transferred your balance from the account number ending in [redacted] to your new account number ending in [redacted].  Since purchases were made the same day your card was reported lost, a delay occurred in charging these items to your account.  Therefore, these purchases were not applied to your account until after you requested the credit [redacted] refund of $116.45 to be sent to you on April 23, 2016.Once the credit balance refund check was sent, this resulted in a billing statement with a balance of zero ($0.00) for the period ending April 29, 2016.  The billing statement for the period ending May 30, 2016, had a $118.36 [redacted] (April 12, 2016, purchases), with a $27.00 minimum payment due by June 26, 2016.  We received your payment of $65.04 on June 24, 2016, which resulted in the current legitimate [redacted] of $53.32.Your current [redacted] consists of the [redacted] ($30.00), [redacted] ($16.66), [redacted] ($20.00), [redacted] ($16.66) (The [redacted] items and [redacted] were returned and credited to your [redacted] prior to your request of the $116.45 credit balance refund check), [redacted] ($7.99), [redacted] ($7.05), an additional [redacted] ($20.00), and the [redacted] that was purchased on May 1, 2016 (which includes the return of $11.96).  I have enclosed the account audit that was performed, copies of these receipts, and your statements from the periods ending March 30, 2016, through June 29, 2016, for reference.  Unfortunately, I am unable to credit you the balance on your account.  If you are disputing these charges as fraudulent on your account, please contact our Fraud Department at ###-###-####.On April 23, 2016, I found you had spoken to a Technical Support Representative who assisted you with creating a new online profile with your new card so you may access your online account.  Unfortunately, I was unable to locate the letter you mentioned in your complaint regarding any fraud on your account.  [redacted], we understand that you have a choice in where to shop and we are sorry this misunderstanding has jeopardized our business relationship.  If I can be of assistance on another matter, do not hesitate to contact me.   Sincerely,Stephanie C.Macy's Executive Office###-###-#### Extension [redacted]Enclosurescc:  [redacted], Revdex.com       Director, Credit and Customer Services

Dear [redacted],We are in receipt of Revdex.com complaint number [redacted]. I have contacted the customer and replaced her order that arrived damaged. The customer is agreeable and has since received her order in excellent condition. Based on this information we consider this matter closed satisfactorily....

Thank you. Theresa S. Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

July 23, 2016[redacted]Re: Revdex.com ID [redacted]       Return PolicyDear [redacted]:I am in receipt of the complaint you filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a...

representative in this office, I was asked to review and respond to your concerns.  Please accept my sincere apology for any frustration this matter may have caused you and for the delay in responding to your complaint.Macy’s has a very liberal return policy.  With a receipt, we will accept for exchange or return merchandise that does not completely satisfy you.  Some exceptions and restrictions on selected merchandise do apply and are posted in those specific departments.  Macy’s uses a return verification system and all returns and/or exchanges are subject to validation and approval.  A purchase lookup using a CRL, Registry number or account to determine the original price paid is available for up to 2 years from the date of purchase.  With a receipt or proof of purchase, a refund will be credited back to the original form of payment used or if you prefer, a store credit will be issued.  Your original receipt is required for a cash refund.  Without a proof of purchase, you may be issued a store credit for the item’s lowest selling price within the past 180 days.Due to the time that has elapsed since your date of purchase, the return for your merchandise will need to be processed by a Manager in a Macy’s store.  Please take your items with your original tags and purchase receipt to your local Macy’s store so that a Manager can assist you.[redacted], I regret that we have disappointed you in this matter.  I hope you will accept the enclosed $25.00 Macy’s Money as a gesture of our goodwill, which can be used toward a future purchase at any Macy’s store.  If you have any questions, please do not hesitate to contact me at the telephone number listed below.Sincerely,Carye C.Macy’s Executive Office###-###-####Enclosure / mailed July 23, 2016cc:[redacted], Revdex.com

We have attempted to reach the customer but the phone number they provided to Revdex.com  (###-###-####) does not work. We are unable to locate an order for the date in question without more information. Please ask [redacted] for another number we can use to contact him. Thank you. Macy's...

Executive Office

All discounts were made prior to signing contracts.  Jake Sweeney would like to offer a solution on the down payment of $650.00.  We would consider a weekly payment plan of $100.00 until balance is satisfied.  On reaching an agreement we would release title so the vehicle can be registered.

December 02, 2015
[redacted]
Cincinnati Revdex.com1 E Fourth StSuite600
Cincinnati, OH 45202
Revdex.com Case #[redacted]
Dear
[redacted]: 
We
are in receipt of Revdex.com Complaint # [redacted]. We have spoken to the referenced
customer and have resolved all matters as...

expressed in the complaint. Based on
this, we consider the matter closed satisfactorily. Thank you.
Sincerely,
Melissa U.
Macy's Executive Office
###-###-#### Extension [redacted]cc: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I will never shop at Macy's again. To cancel an order for no reason is a terrible policy. Why bother to call and leave a message if they were just going to cancel the order a few minutes later? It's not okay to call that late on a Sunday night(after 8 pm). I used paypal so there shouldn't have been any information to confirm had I been home when they called. Also, why have a  person call who doesn't speak English well enough to leave a message that is understandable? Why is their security department in India? I get more scams from India like those IRS scams. I wouldn't have felt comfortable speaking to an Indian person about personal information, calling late on a Sunday and asking questions about personal information that they weren't provided in the first place. And while Macy's tried to tell me I could place the order again, why do I have to go through the extra effort? I shouldn't have had to call or jump though hoops to place an order I already placed.  They had no problems holding on to my funds for a full week but canceled my order in less than a day.  And if I wanted to place the order again, I was told they would match the prices paid and free shipping but I'd still end up paying more since I placed the order during [redacted] free tax weekend. Macy's wouldn't waive the tax. I get that they weren't able to adjust the tax but Macy's should have paid the difference since this whole situation was stupid and made no sense. I was a huge Macy's fan many years ago. This was the last straw. I'm never shopping at Macy's again. 
[redacted]

[redacted]   [redacted]
February 15, 2017     [redacted]   Re:  Revdex.com ID #[redacted]         Macy's [redacted] account ending in [redacted] (lost/stolen)         Macy's [redacted] account ending in [redacted] (open)     Dear [redacted]:   I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy's Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  We sincerely regret any frustration that you may have experienced regarding the fraud on your Macy’s [redacted] account and for the problems you encountered while attempting to resolve this matter.    Upon review, I found that, on July 6, 2016, you disputed charge a charge of $79.41 on your account.  At that time, we reported your Macy’s [redacted] account ending in [redacted] as lost/stolen and a new credit card ending in [redacted] was issued.  On that same day, you contacted us to report this fraudulent charge on your account, and we opened a fraud claim.  As a result of our fraud investigation, we removed the fraudulent charge of $79.41, late fee, and interest charge resulting in a credit balance of $16.72. A Credit Balance Refund Check in that amount was sent to your address noted above on September 8, 2016.    On February 6, 2017, you contacted us to dispute all charges from January 1, 2016, and verified that your only purchase was on November 27, 2016, in the amount of $79.41.  As a result of your call, a fraud case was opened.  I am pleased to convey that, on February 10, 2017, we removed the fraudulent charges, late fees, and interest charges from January 1, 2016, through September 26, 2016, from your account ending in [redacted] resulting in a credit balance of $327.79.  On February 13, 2017, a Credit Balance Refund Check was requested for this same amount and sent to your address noted above.  Please allow (7) to ten (10) days for delivery.    As of today’s date your Macy’s [redacted] account is open with a zero balance.  Also, we cleared our internal records of any delinquency associated with this issue and requested that Equifax, Experian and TransUnion delete the late payment history for January 2016 through September 2016 on your Macy’s [redacted] account from your credit report.   Regarding your missing statements, I apologize that you did not receive your electronic statements from January 2016 until May 2016. My research confirms that you were enrolled in electronic statements before May 28, 2016, but that your account did not have an email address associated with it, likely due to a systemic issue, which has now been fixed. My research further found your account was updated to paper statements only on May 28, 2016, at your request, while speaking with an associate. Our records further show that paper statements were mailed to you after May 28, 2016 to the address on your account. We have no record of returned mail, which suggests that these statements were received.   Thank you for bringing this matter to our attention.  If I may assist you in the future, please contact me at the telephone number listed below and I will be happy to help.   Sincerely,     Rhea B. Macy's Executive Office ###-###-#### Extension [redacted]   cc:   [redacted], Revdex.com

[redacted]   [redacted]
February 11, 2016
[redacted]
Re: Macy's Account ending in
[redacted]
Dear
[redacted]: 
I am
in receipt of your recent complaint filed with the Revdex.com
regarding your Macy's account ending in [redacted]. 
As a representative of Macy's Executive Office, I was asked to review
and respond to your concerns on behalf of Department Stores National Bank.  I had hoped to speak with you personally, but
I was unsuccessful in reaching you. 
However, I did leave a message for you on February 7, 2016, and welcome
the opportunity to speak with you at your convenience.
I
regret you were dissatisfied with our previous response letter dated January
26, 2016.  However, as of the date of
this letter, the below information is currently reporting for this account.
Open
Date:              November 27, 2009
Last
Purchase Date:     December 18, 2014
Last
Payment Date:      September 19, 2015
Charge-off
Date:        November 30, 2015.
Balance:                $321.78
The
account was closed on August 30, 2015, by the creditor because payment was not
received as required by the terms of the credit card agreement.  The account charged off on November 30, 2015,
due to non-payment and was assigned to an outside collection agency, United
Collections Bureau, for the outstanding balance of $321.78.  Please contact [redacted] at
###-###-#### to establish payment arrangements.
Ms.
Snavley, if I can be of further assistance, please do not hesitate to contact
me at the telephone number listed below.
Sincerely,
Julia O.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: Revdex.com
    Complaint #[redacted]
    [redacted]  
The Macy's card is issued by Department Stores
National Bank.
   This is an attempt to collect
a debt and any information obtained will be used for that purpose.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   I contacted Macy's as suggested and it was determined that although I have the ability to repay, closing the account adversely affected my credit score and the account cannot be reopened.
Regards,
[redacted]

P.O. Box 52184   Phoenix, AZ 85072-2184
 
July 29, 2015
 
[redacted]
 
Re:  Revdex.com Compliant #[redacted]
        Macy's account...

ending in [redacted]
 
Dear
[redacted]: 
 
I am
in receipt of your complaint filed with the Revdex.com and
forwarded to Macy's Executive Office.  As
a liaison in this office, I was asked to review and respond to your concerns on
behalf of Department Stores National Bank. 
Please accept my apology for any inconvenience you may have experienced
while disputing the charge from an online order on your above referenced Macy’s
account. 
 
As
you know, identity theft and related fraud is a growing problem throughout the
United States.  This illegal activity is
very damaging to the individual victims, as well as to all innocent shoppers
who shoulder the cost for such fraud.  Security
and privacy are top concerns for Macy's, as well as our customer’s personal
information.  I can guarantee that Macy’s
credit services have policies and procedures in place to protect the identity
of its customers.  In researching this
matter, I found that you contacted our Customer Service Department on February
5, 2015, regarding an order that was placed on January 5, 2015.  As a result of your discussion, a fraud
investigation to dispute the charge was opened, a Statement Of Fraud (SOF) form
was sent to you the next day, and your account was closed per your request.  Because we did not receive the Statement Of
Fraud (SOF) necessary to complete your inquiry, we sent an additional letter on
March 23, 2015, to advise you that your fraud claim was closed.  Consequently, collection attempts continued
and any applicable fees were charged in accordance with the Department Stores
National Bank Credit Card Agreement.  For
clarification, our calls are intended as a courtesy to remind customers of a
recently missed payment, and are also an opportunity to assist our customers
with maintaining a good payment and credit history with us.  We were hoping to reach you to determine if
there was a problem; we regret we did not have a chance to speak with you to
resolve this problem sooner.  
 
Although
we did not receive the Statement Of Fraud (SOF), I partnered with our Fraud
Department to look further into this matter. 
Upon further review, we have cleared all charges including the $42.74
disputed amount, $165.00 in late fees, in addition to $12.89 in interest
charges totaling $220.63 on July 24, 2015. 
We have cleared our internal records of any delinquency associated with
this issue, and have requested the credit reporting agencies update their
records and delete any history of delinquency from the time period of March
through July 2015.  Kindly allow the
agencies approximately seven (7) to ten (10) business days to make the
necessary corrections to update their files. 
This letter will serve as confirmation of this request. 
 
[redacted], we understand that you have a choice in where to shop and we are
sorry this misunderstanding has jeopardized our business relationship.  I hope you will reconsider the use of your
account in the future and allow us the opportunity to renew your faith in Macy’s.  If I can be of assistance on another matter,
do not hesitate to contact me.  
 
Sincerely,
 
 
Tamalla D.
Macy's Executive Office
###-###-#### Extension
[redacted]
 
cc:  [redacted], Revdex.com

April 13, 2017   [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s store account ending in [redacted]   Dear [redacted]:   I am in receipt of the complaint you filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.    Per the Department Stores National Bank Credit Card Agreement, if you have been paying less than the New Balance on your Revolving account balance each month and you then decide to pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date that your payment is received.  The minimum interest charge is $2.00.  This interest charge is for the money loaned to you during that period, and will appear on the next month’s billing statement. This may result in a statement containing only an interest charge.  My review of this matter found that all interest was correctly charged in accordance with the Credit Card Agreement.  You can avoid being charged interest by paying your account balance in full every month by your payment due date.    Applying this billing policy to your account, for the billing period ending October 21, 2016, your account had a revolving balance carried over from the previous month of $42.00.  We received this payment on November 8, 2016.  For the billing period ending November 21, 2016, the $2.00 minimum interest charge was for the money loaned to you between October 21, 2016, and the date (November 8, 2016), that your $42.00 payment was received.  The $2.00 balance for this statement was due December 18, 2016, and when no payment was received, an additional $2.00 was charged, bringing your balance to $4.00 due by January 18, 2017.  We received a payment of $4.00 on January 8, 2017, but due to a revolving balance carried over from the previous month, an additional $2.00 minimum interest was charged.  Additional interest continued to accrue monthly when no payments were received in accordance with the terms of the Credit Card Agreement.   We received an additional payment of $4.00 March 17, 2017, and removed the $2.00 interest charge balance on March 23, 2017.  As a courtesy, I have credited your account the $8.00 total interest charged over the past few months.  As of the date of this letter, your account has a credit balance of $8.00 which can be used toward a future purchase.  If you prefer a Credit Balance Refund check, please contact Customer Service at ###-###-####.   [redacted], please be assured that Macy’s does not participate in unethical or illegal business practices of any kind.  We have policies and procedures in place to ensure that we are in compliance with all applicable laws.  Thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.   Sincerely, Monique M. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

August 21, 2016[redacted]Dear [redacted]:I am writing in regards to complaint number [redacted] from customer [redacted]. I spoke to [redacted], offered to credit the account on the new sale in the amount of $199.92 which includes tax to...

cover the $44.89 and some for all the inconvenience they have experienced.Macy's finds this matter to be resolved.Sincerely,Macy's Executive Office###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]Customer called Revdex.com stating Macy's response does not address her concerns, she feels like they are going around in circles and not trying to resolve her problem.