Macy's

[redacted]   [redacted]
 
 
August 18, 2015
 
 
Ms. [redacted] [redacted]
[redacted]
[redacted]
 
Re:  RevDex.com ID [redacted]
       Macy's account...

ending in [redacted]
 
Dear
Ms. [redacted]: 
 
I am
in receipt of your complaint forwarded to Macy's Executive Office by the RevDex.com.  As a representative of
this office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank.
 
In researching this matter, I found that when you called in on
July 2, 2015, to verify your account status, we removed $14.57 in interest
charges and $35.00 late fee from your account. 
Your billing statement for the period ending on July 28, 2015, had a
$49.00 balance, with a $49.00 minimum payment due by August 28, 2015. This
balance consisted of $47.00 in late fees and a $2.00 interest charge from the
billing periods ending April 28, 2015, through June 28, 2015, due to your late
payment of $502.71 on April 29, 2015. 
Since this balance was of late fees and interest charges only, on July
31, 2015 we removed the charges from your account, resulting in a zero ($0.00)
balance.  This information will be
reflected on your next billing statement. 
 
Please note we cleared our internal record of the delinquency
associated with your account, and requested the credit reporting agencies
update their records and delete any history of delinquency on August 5, 2015.  Kindly allow the agencies approximately seven
(7) to ten (10) business days to make the necessary corrections to update their
records.  This letter will serve as
confirmation of our request. 
 
Ms.
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond.  I apologize for
any inconvenience this may have caused you. 
If I may be of additional assistance, please do not hesitate to contact
me at the telephone number listed below.
 
Sincerely,
 
 
Janice D[redacted]
Macy's Executive Office
###-###-#### Extension [redacted]
 
cc:  [redacted], Revdex.com

Hi, I am calling to update the status of this complaint. I received yet another $4 charge after being told 4 times that the account is closed. I did not receive a statement or bill; I just called because my past experience made me wary and found that indeed there was yet another ridiculous fee.This...

time the agent did remove the $4 charge and assured me - yet again - that the account was closed. I have received no response from Macy's to my earlier complaints.I would love to be reimbursed the $84 late fees that I've paid, as I never got the original bills saying that payment was due until it went to collections. Thanks for any help and pressure you can exert.

Re: Complaint ID #[redacted]
Dear
[redacted]: 
I am
in receipt of [redacted] complaint. 
As a representative of Macy's Executive Office, I was...

asked to review
and respond to her concerns regarding a refund to her account.  I have spoken to [redacted] directly in
order to discuss resolution.  As of March
24, 2016, credit in the amount of $76.38 has posted to her Macy's account,
resulting in a credit balance of $50. 
Based on the above, Macy's considers this matter resolved and closed
satisfactorily.
Sincerely,
Tonie R.
Macy's Executive Office
###-###-#### Extension [redacted]

[redacted]   [redacted]
  
December 30, 2015
[redacted]
[redacted]
[redacted]
Re:    Revdex.com
complaint #[redacted]
Contact Date With Customer: ...

December
21, 2015 and December 23. 2015
Complaint Summary:  The
customer says about 5 year ago he received an ez-exchange gift card for a
return that he made totaling $32.02. When he recently tried to use the card, it
was declined and found out that is has been suspended. He called the number on
the back of the card and spoke to an associate and supervisor who told him that
he will need to send in proof of purchase in order to receive a replacement
card. Due to the length of time that has passed, he no longer has proof and feels
this is unacceptable. Customer is requesting
the credit for $32.02.
Resolution:  Called and
spoke with customer and apologized for his experience.  Obtained the gift card number and confirmed
that due to the length of time that had passed, we were unable to reissue the
gift card.  As a customer courtesy, I am
sending the customer a $50.00 gift card under separate cover.  Customer was very pleased with this
resolution. 
Lisa K.
Macy’s Executive
Office
###-###-####
Extension [redacted]
cc:  [redacted], RevDex.com

On 12/27 I received a voicemail from Tara stating that she would send a [redacted] Home once it is back in stock. She said that it was not currently in stock and once it became available, she would be contacting me to resolve my issue. I have not heard from her since and did not receive the [redacted] Home. I still would prefer to have a gift card for the value of the [redacted] Home. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

I would like the company to honor the coupon to the purchases that I made yesterday and confirm that I can use the coupon to purchase other merchandise that I ended up leaving because I was told that I could not use the coupon. Credit my credit card the applicable discount that would have applied...

when using the VET25 Coupon.

March 24, 207[redacted]Re: Better Business Complaint ID: [redacted]Macy's Store Account Ending in [redacted] Macy's [redacted] Account Ending in [redacted]Dear [redacted]:an in receipt of your additional comments forwarded to Macy's Executive Office by the Revdex.com regarding your complaint. As a representative of Macy's Executive Office, I am responding to your concerns on behalf of Department Stores National Bank.We feel that we have addressed your concerns regarding the above-referenced Macy's accounts in prior letters, dated March 7, 2017 and March 13, 2017. Our records show you had two separate accounts; a Macy's Store Account ending in 600 that was opened on October 4, 2011, and Macy's [redacted] Account ending in [redacted] that was opened on April 15, 2016. Your Macy's [redacted] Account is current with a zero balance (S0.00). The unpaid balance of your Macy's store account ending in [redacted] is $353.08.According to our records, you signed up to receive electronic billing statement notifications only, at your request, through macys.com and the electronic billing statement notifications were sent to the email address tohaa85Qyahoo.com, Your monthly billing alerts were successfully delivered to your email address from April 2016 through November 2016. To date, none of these notifications were returned to us as undeliverable. It is up to the customer to log into their online account to view the current billing statement. When you log into your macys.com profile to view your account summary, the screen will show the last statement balance, current account balance, minimum payment due, and the payment due date. The account summary screen will not display a past due notification. From this screen, you may view your monthly billing statements from the “view a statement” link. We confirmed that the monthly billing notification sent on November 14, 2016, was opened.The monthly statement for the closing date of May 10, 2016, showed we received your payment of $50.00 on April 1, 2016, and that you had total balance of $75.41 due by June 6, 2016. Unfortunately, the account was charged monthly late fees and interest charged when we did not receive the required monthly payments on your account. The account charged off due to serious delinquency with a balance of $353,08 on December 1, 2016.We understand that you are attempting to improve your credit report by requesting that we modify the payment history associated with your Macy's account. As stated in the DSNB Credit Card Agreement (copy enclosed), a late fee is charged to your account if the Minimum Payment Due is not received by the "Payment Due Date" shown on your statement. We hope you understand that we have an obligation to accurately report all activity, either favorable or unfavorable, to the credit reporting agencies. After researching the delinquency on your account, we determined the information to be correct. We are unable to comply with your request to remove any remaining balance from your account and the delinquency from your credit report. The account will continue to appear as an unpaid charge-off on your credit report.Your Macy's account ending in [redacted] is currently assigned to [redacted], an outside collection agency. Please contact [redacted] at ###-###-#### to discuss payment arrangements. Thank you for bringing this matter to our attention and giving me the opportunity to respond. If I may be of additional assistance, please do not hesitate to contact me.Sincerely, Diane M.Macy's Executive Office ###-###-#### Extension [redacted]Enclosure by Mailcc: [redacted]The Revdex.com[redacted]This is an attempt to collect a debt and any information obtained will be used for that purpose.

September 6, 2016 [redacted]
[redacted]
[redacted] Re:  Revdex.com Complaint ID#[redacted]        Dear [redacted]: I am in receipt of the complaint you filed with the Revdex.com, which was...

forwarded to Macy's Executive Office.  As a representative in this office, I was asked to review and respond to your concerns.  Please accept my sincere apology for any inconvenience or frustration this matter may have caused you. Gift cards purchased through third party vendors are not promoted, funded or the responsibility of Macy’s. As such, I must regrettably, decline your request for a refund. Please contact the company you purchased the gift card from directly with any issues you are having. I am truly sorry that I am unable to provide further assistance. [redacted], I hope you can understand our position on this issue although it may differ from your own. In order to maintain the outstanding level of service to which we aspire and to ensure the efficiency of operations, it is necessary to maintain and adhere to specific policies and procedures in order for each of our customers nationwide to receive fair and consistent treatment. While we would like to reply favorably to every customer, it is not always feasible.  If I may be of assistance on another matter, please feel free to contact me at the telephone number listed below.  Sincerely, Monique M.Macy’s Executive Office###-###-#### Extension [redacted] cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Macy's keeps insisting that it sent me bills. It did not. I have checked and rechecked my spam folder, my trash, and every file in between. Furthermore, I still have not received the verification of the payment which I made on Friday, May 19. Macy's extracted the money from my account and its website says I've paid in full. So where is the verification? I have attached a snapshot of a graphic depicting the history of my FICO score. I had a credit score in the mid-800s. It took careful attention to detail and diligence on my part to have a score that high. One doesn't get a score of 850 by ignoring bills and playing games with one's money. I pay my bills -- on time, like clockwork. I am diligent and I am careful. One cannot say the same thing for Macy's. In the 17 years I have borne credit (I am only 35), I have never been late on a single payment to any company at any time.  I have spent nearly two decades cultivating my credit and my credit history, while Macy's has spent nearly the same amount of time squandering its money and its resources. Don't believe the graphic? Run my credit report. As between the company and myself -- I know I'm right. I did NOT get a bill. I was NOT contacted. Macy's position hasn't changed? Neither has mine. The company is lying and it needs to be made to stop. Macy's has lost a longtime customer and I hope that the states of [redacted] and [redacted] will be able to protect other customers from this company's parasitic conduct.
Regards, 
[redacted]-[redacted]

[redacted]   [redacted]       June 14, 2016     [redacted]     Re:  Revdex.com Complaint [redacted]        Macy’s account ending in [redacted]  ...

Dear [redacted]:    I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any frustration this matter may have caused you.   Upon research, I found that on May 18, 2016, we received notice of your missing payment dispute for the amount of $84.61.  Our payment research team received your faxed bank transmittal and investigated the dispute, confirming this amount was for a purchase made online at macys.com on May 8, 2016, for [redacted] products.  This purchase was paid for with your [redacted] card and shipped on May 9, 2016; therefore your card was charged on this date.  I have enclosed a copy of your receipt for the $84.61 purchase as reference.    [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  Feel free to contact me at the telephone number listed below if I may be of any assistance on another matter.   Sincerely,     Stephanie C. Macy's Executive Office ###-###-#### Extension [redacted]   Enclosure /mailed June 14, 2016   cc:  [redacted], Revdex.com

February 3, 2017   [redacted]   Re: Revdex.com, Complaint ID [redacted]        Macy’s store account ending in [redacted]   Dear [redacted]:   I am in receipt of your complaint filed with the...

Revdex.com, which was forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.    Macy’s is committed to evolving with the consumer and providing convenient options to cater to their needs.  Buy Online Pick up in Store, is just one of the many ways that we are accomplishing this goal.  We are very excited to learn of your interest with this option; however, we regret learning of your difficulty in obtaining your merchandise.   To ensure this matter was properly addressed, I forwarded your complaint to Ms. Margaret K., the Vice President Store Manager of Macy’s at [redacted] Mall.  As the senior manager of this Macy’s store, Ms. K. takes great pride and personal ownership in ensuring her customer’s experiences exceed expectations. Ms. K. and her leadership team expressed great concern with the details you shared in your complaint.   In researching this matter further, the [redacted] team found that a simple human error may have occurred at the time your merchandise was marked as “picked up.”  We believe the holiday rush, as well as a fairly new employee working the Customer Service station may have contributed to an accidental mixed up of customer packages.  Despite the information you describe receiving, we do not arbitrarily mark items as picked up without the customer being present with order confirmation and identification.  We regret that you may have been informed otherwise and can assure you that Macy’s does not participate in any type of fraudulent or unethical activity of any kind.  Ms. K. and her team have expressed their intent to review our procedures for administering these transactions, so this issue does not occur for another customer.   To resolve this matter, I have credited your Macy’s account the $115.96 that you paid for this order.  In addition, I hope that you accept the enclosed $25.00 in Macy’s Money as a gesture of our goodwill for this unfortunate situation.  We apologize this was not resolved in a more timely manner and hope you will allow us a second chance to serve you again.   Thank you for bringing this matter to our attention and allowing me the opportunity to bring this to an amicable resolution.  If I may be of further assistance to you, please contact me directly at the telephone number listed below.   Sincerely,       Stephen C. Macy’s Executive Office ###-###-#### Extension [redacted]   Enclosure / mailed February 3, 2017   cc:  [redacted], Revdex.com       Ms. Margaret K., Vice President Store Manager, Macy’s at [redacted] Mall

July 11, 2016     [redacted] Revdex.com 1 East Fourth Street Suite 600 Cincinnati, OH 45202   RE:  Complaint ID [redacted] for [redacted]   Dear [redacted]:   We are in receipt of your recent inquiry with regard to the complaint ID referenced above.   Please be advised, as we have conducted a thorough review of her complaint and our files, and because no new information has been presented, our position regarding this matter remains unchanged.    Should [redacted] present you with any new information to research, we would be happy to review it.    If you should have any questions or concerns, please contact us.    Sincerely,     Nancy M. Macy’s Executive Office ###-###-#### Ex [redacted]

July 06, 2017[redacted]Re: Revdex.com Complaint ID: [redacted]Dear [redacted]: I am in receipt of your complaint forwarded to us by the Revdex.com. As a representative of Macy's Executive Office, I was asked to...

review and respond to your concerns.Please accept our sincere apology for any concerns with the refund for non-receipt of your order # 1436471076. Upon receipt of your email request a Macy's agent sent a refund gift card for $32.61 on July 1, 2017 as a courtesy. You confirmed receipt of $10.48. The order total was $43.09. We do regret any confusion caused by the Macy's store return and the resulting inconvenience. Although you have requested the full refund and reshipment of merchandise, we are unable to reship when the refund has been provided. Thank you for your comments and we do appreciate your feedback. Please do not hesitate to contact me if you have any further concerns or questions. Sincerely,Marjorie BellMacy's Executive Office1-877-887-8781 Extension 32313cc: Ms. Tina Geers, Cincinnati Revdex.com

I do want a gift card for Macy’s I’m the amount of $200 to resolve

Mattress was picked up and all is now taken care of except the credit to my [redacted] account. Please confirm, thanks.

[redacted]   [redacted]
April 20, 2016 
[redacted] 
[redacted] 
[redacted]
Re: Revdex.com Complaint ID [redacted]
       Macy’s account ending...

in [redacted] 
On behalf of Department
Stores National Bank: 
Contact Date with Customer:  April 14,
2016
Complaint Summary:  [redacted] writes that
she would like her credit limit to be re-instated to the previous level of
$600.00.  It had been reduced to $200.00 because
of a late payment.  She also asks that
she be refunded an overpayment she had made to her account.
Resolution:  I called [redacted] and apologized for any inconvenience she may have experienced
in this situation.  I agreed to set the
credit limit back to $600.00.  She
confirmed that the refund of the overpayment, $69.00, had already been taken
care of on February 29, 2016.  This
resolved her complaint. 
Michael J.
Macy’s Executive Office
###-###-#### Extension [redacted]
cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   I appreciate the response to my inquiry, but that response references an account reset, sent to my email ([redacted]).  I have NOT received an email from Macy's since February 25, when I signed up for Plenti, at which time I still was not able to access my account.  I have not been able to access my account online.  The reason I am using the Revdex.com is that I have tried unsuccessfully to call customer service and have them reset my password.  I have spent over 45 minutes on the phone with them already.  Macy's had no problem removing my credit card due to inactivity.  I politely request that they do the same for my old email account so that I may set up a new one.  My goal is to be able to create an account, log in, connect to my plenti points, go shopping, etc.  The existing customer service personnel have been unable to resolve the problem I am having accessing my account.  I don't appreciate being given their number because I already wasted over 45 minutes with them.  If you can SEND me the email which you say that your system sent to me on March 1, then I will be corrected, and will attempt to reset my password using that email.  
Regards,
[redacted]

August 27, 2015
 
 
[redacted]
[redacted]
[redacted]
[redacted]
 
re: Revdex.com
Complaint ID: #[redacted]
 
Dear
[redacted]: 
 
I am
in receipt of your complaint forwarded to us by the Better...

Business Bureau. As
a representative of Macy's Executive Office, I was asked to review and respond
to your concerns.
 
On
behalf of Macy's, please accept my apology for any inconvenience you experienced
due to receiving your macys.com order refunds in the form of gift cards. We
regret the delay in resolving this for you. Upon reviewing your issue I
processed the refund gift card values of $67.50 and $60.96 as credits to your
Visa ending in 4129.
 
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond. If I can be of further assistance, please do not
hesitate to contact me at the telephone number listed below.
 
Sincerely,
 
 
 
Marjorie B.
Macy's Executive Office
###-###-#### Extension [redacted]cc: [redacted], Cincinnati Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] Dear Stephen C.,This letter is in response to your letter dated 6/19/2016, as I find your explanations to be discordant from my experiences with Macy's:1/ Macy's Money: As you could see on your system, on 12/12/15 my online order for the bedsheets/comforter set qualified for Macy's Money but I could not obtain it online (which similar to my previous experience in couples of months prior to that and I had let it go without any inquiry about it), and despite of my trips going back and forth to local Macy's branch as instructed by Macy's representatives, I still could not obtain it. I was told to call back after 12/18 which I did, and talked to Ms. Ben, then was transferred to many customer service representatives: Princess, Rual and Salvador B., the supervisor who promised to credit it on my account but it never occurred. It's very strange that I have all record of dates and the representatives whom I talked to, yet you indicated that there was no record of it in your system.2/ Credit Balance Refund check: I did receive the check of $42.37, but this was the result of an item (that my family member bought and I did not like that color) I returned on 12/19/15 (please view the January bill, the second line on page 3,  which shows this item: Moderate Bedding- 10Pc Bed Ensembles-$ 40.00 plus tax $2.37, total of $42.37. I requested to have this amount (left on my account in January) to be sent it to me because I was frustrated after so much issues with Macy's. As an executive at Macy's, I am sure you know very clearly that Macy's Money never comes in with tax, but only in $10, $20, $30, $40, $50, and so on.3/ Closing Macy's account: In January 2015, I did request to close my Macy's [redacted] credit card because I just wanted to keep one account, which is the regular account ending in [redacted]. My husband and I had had business account with other financial facility so I did not need the Macy's [redacted] Credit card, and this was successfully done at the time of my request in January 2015. Your explanation that it took Macy's eleven months (from January to December 2015) to process a request of an account closure did not make any sense.4/ Thanks For Sharing Program: As I mentioned in my previous letter, if Macy's ever sent anything to me, it should show on your system. However, all of the representatives (since January through the end of February 2016 phone calls) provided me the same answer that they were unable to view any activity.I filed the complain on 3/1/16 with Revdex.com (ID# [redacted]), but Macy's failed to respond and after 46 days (April 26, 2016) I received this notice from Revdex.com: "This complaint will be reflected on the business's Revdex.com Business Review with the following language: "The company failed to respond either to the consumer or the Bureau to the complaint(s) filed."      I almost had to give up but remembered that [redacted] had successfully intervened for customers due to the legal expertise of the team in that office. Only until then, I received the respond which I had had no hope before. I also wanted to raise the awareness with this office, while writing to them, to help others who might be in the same boat with me.Thank you for your time to reply my letter and to include the $50 credit in the mail. I believe this is a rather fair compensation for part of the troubles I had had with Macy's.Thank you very much, especially to the hard work of [redacted] ([redacted]) as this result could not be possible without your assistance. My great appreciation and thankfulness to [redacted] of Revdex.com, who patiently helped me initiate and follow up the case.My wish to everyone for a good week and a safe, happy celebration of our Independent Day!

[redacted]   [redacted]
    June 17, 2016   [redacted]
[redacted]
[redacted]   Re:  Revdex.com Complaint [redacted]        Macy’s [redacted] account ending in [redacted]...

       Macy’s account ending in [redacted]   Dear [redacted]:    I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. Please accept my sincere apology for any frustration this matter may have caused you.   Our research confirms e-mail alerts were sent to you at [redacted] to inform you that your billing statements were ready to view online for your Macy’s store account ending in [redacted] from November 2015 through May 2016.  Paper statements are only sent when payments are not received for two consecutive months.  Therefore, no paper statements were mailed to you.  Furthermore, please note that the activity on your account that was identified in your complaint has had no negative impact on your credit report.   According to the terms of the Department Stores National Bank Credit Card Agreement, interest is charged on the outstanding balance of your account until the day you pay the full balance owed on that account type.  For example, if you have been paying only the minimum payments on your balance and you then decide to pay your balance in full, you will be charged interest on that balance from the first day of the billing cycle until the date that your payment is received.  This interest charge is for the money loaned to you during that period, and will appear on the next month’s billing statement.  This may result in a statement containing only an interest charge.  You can avoid being charged interest by paying your account balance in full every month by your payment due date.  In using your account, you consented to the terms of this Agreement, which includes a promise to pay for all purchases, as well as the late fees and interest charges.    Upon review, I found that the Macy’s store billing statement for the period ending February 10, 2016, had a $21.71 balance, with a $21.71 minimum payment due by March 8, 2016.  When no payment was received by this date, your account was charged a $21.71 late fee and $2.00 interest charge.  The billing statement for the period ending March 11, 2016, had a $45.42 balance with a $45.42 minimum payment due by April 8, 2016.  We received your payment of $196.37 on March 29, 2016, (which included purchases you made on March 12, 2016) that brought your account to a current status.   The billing statement for the period ending April 11, 2016, had a $2.00 interest charge balance with a $2.00 minimum payment due by May 8, 2016.  When no payment was received by this date, your account was charged a $2.00 late fee and $2.00 interest charge.  The billing statement for the period ending May 12, 2016, had a $98.50 balance with a $29.00 minimum payment due by June 8, 2016.  On May 16, 2016, a credit for a late fee of $21.71 and interest charges totaling $10.00 were posted to your account as a courtesy to you during your telephone conversation with a representative.  We received your payment of $70.00 on May 24, 2016, which resulted in a credit balance of $2.71.  Enclosed are copies of your billing statements for the periods ending February 10, 2016, through June 10, 2016, as reference.   In reviewing your Macy’s [redacted] account, I found that the billing statement for the period ending March 20, 2016, had a $257.12 balance, with a $27.00 minimum payment due by April 16, 2016.  We received your payment of $384.79 on March 29, 2016.  Another purchase was made in May of $241.56; however, we received your payment for this amount on May 17, 2016, resulting in a zero balance statement for the period ending May 20, 2016.  You were also enrolled in paperless statements on your [redacted] account; however, I found that you were de-enrolled on May 16, 2016, per your request.  I have enclosed copies of your [redacted] billing statements for the periods ending March 20, 2016, through May 20, 2016.   I was disappointed to hear about your experience when speaking to our Customer Service Department.  Please be assured that the service you received is not typical of the level of quality customer service that we strive to provide.  Macy’s goal is to have professional and knowledgeable Customer Service associates, so that all of our customers’ questions and needs are addressed and resolved efficiently.    Thank you for recognizing the excellent service you receive from Sally E. every time you visit the [redacted].  We are always happy to hear when an associate makes an outstanding impression.  We are proud of associates like Sally and are pleased she has chosen to work for us.  I have forwarded a copy of your complaint to the Store Manager, so that she will receive the appropriate recognition.   As a patron of Macy’s for over 23 years, I hope this will be viewed as an isolated incident and I am sorry this issue was not resolved sooner.  If I may be of any further assistance please do not hesitate to contact me at the telephone number listed below.    Sincerely,     Stephanie C. Macy's Executive Office ###-###-#### Extension [redacted]                   Enclosures/ mailed June 17, 2016   cc:  VP Store Manager, Macy’s [redacted]        [redacted], Revdex.com