Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
I've called Macy's several times after receiving her voicemail. As of today @ 11:00 am I've left a message with executive office to call me.
Regards,
[redacted]

While I’m dealing with a $2.00 revolving interest fee, when I called December 19 my account was already closed. The communications on December 19th was a settlement. I was told if I paid the $110.40 all fees and interest would be removed. Therefore, I should not have received additional fees.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I have had an account with Macy's since November of 2012. In the four years that I have had this account, I have paid it off over and over again. I believe that I have shown responsibility time and time again, and that I have proven that I am a responsible card holder who owns up to my debt, especially with Macy's. The company is saying that they have to report accurately whether or not it is in favor of the customer, but I know for a fact that the company is able to do goodwill adjustments. Four years of loyalty and constant payments in full-- is that not enough to show that I have no ill will towards this company? On top of that, the company is who decides whether or not I'm late on a payment because they're the ones who decides when I'm even supposed to pay, so therefore if the company decides I'm late, then I'm late, but if they decide I pay as agreed, then I pay as agreed. The company is who decides what is accurate or inaccurate. By not adjusting this mark on my credit, the company is choosing to hinder me from receiving home loans with lower interest because the mark has brought my credit score down significantly. The damage of that is far greater than any damage I may have done to the company by paying late once in four years, and if I'm greatly affected by this, I will bring this issue to my law firm and let my lawyers deal with the company's legal department instead.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  The issue was totally ignored and was NOT addressed.  I was charged TWICE for the same merchandise.  The duplicated funds were replaced a week later.  This is nothing short of THEFT.  I did not purchase twice the items, why do they have the right to take twice the amount from my account?  They did NOT address that question, instead they replied with 'read my policy' which still does NOT explain or give the right to steal money out of my account.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Within 2 days they replaced the missing item.
Regards,
[redacted]

[redacted]   [redacted]
December
7, 2015
[redacted]
[redacted]
[redacted]
Re:  Revdex.com ID #[redacted]
       Macy’s [redacted] account...

ending
in [redacted]
Dear Ms.
Molnar: 
I am in receipt of
your complaint forwarded to Macy's Executive Office by the RevDex.com.  As a representative of this
office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank.  We
sincerely regret any inconvenience you may have experienced. 
Our Fraud
Department removed the remaining $8.19 remaining international fee from the previously
cleared fraud charges to your account on November 24, 2015.  As of the date of this letter your account
has a zero ($0.00) balance.
[redacted], thank
you for bringing this matter to our attention and giving me the opportunity to
respond.  If I may be of additional
assistance, please contact me at the number listed below.
Sincerely,
Janice
D.
Macy's
Executive Office
###-###-####
Extension [redacted]
cc: 
[redacted], Revdex.com

I now need to open another complaint against Macys.  The first complaint was that Macys damaged my credit rating by issuing an invoice from 2010.  No call was made regarding this invoice, no invoices were sent with a past due no notice, and Macys admitted they sent the bill to the wrong address in 2010.  I should not have paid the old invoice but went ahead to clear the matter.The second complaint is that Macys sent me a late fee for the bill I just paid.  In addition when I talked to Nancy Mobley at Macys she told me to send the check to her and she would take care of it.  Now Macys sent me another letter to say my check was late because it was posted to the wrong address.  I left a message for Miles Poston last week and did not receive a call back.  I also a message for Nancy Mobley today.  I refuse to pay a late fee due to Macys numerous mistakes.  If anyone owes  money it should be Macys for the hassles they have caused me, my credit rating, and my mortgage that cost more because of the erroneous credit error.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  By Macy's own admission they had an obligation to report information to the credit reporting agencies. Their failure to provide updates during the month of June, July, August, September, October, November and Devember 2015 are unjustified and to my detriment. The elaborate breakdown of late fees and interest assessed was waste of time and did not provide a resolution to the fact they failed to report updates to the credit reporting agencies. When my payments were made an updated should have been sent to the reporting agencies. When the account was paid during September and October 2015 they had an obligation to update the credit reporting agencies. On one hand their defense to their actions is that they "may" provide updates and have an obligation to provide accurate information and on the other end, they try to justify their failure to provide updates during the months of September through December 2015 to a system upgrade. I don't care about the system upgrade. In consideration of their customers, the effect on Macy's ability to provide accurate reporting should have been considered and efforts should have been made to ensure their current and prior customers were the least effected. Macy's has not provided updates to the credit reporting agencies since May 1, 2015, and as a result my account is listed as 5 months of delinquencies which is completely inaccurate. It is foreseeable that a failure by Macy's or any credit card company to provide updates for 7 months would have an adverse effect on any customer. Other than my repeat calls and complaints, Macy's would not have made a proactive attempt to ensure my account was properly reported closed and a zero balance as of October 2015. It is now January 2016. Attached are images of my credit report that reflect that Macy's failure to report is the ONLY account that's effecting my credit score.The response, although appreciated, does not reflect that they truly appreciate the negative effect of their failure to report and doesn't place any owness on Macy's that they are sorry that their system upgrade has negatively impacted my credit score. The response places blame on me and on the credit reporting agency because "they don't control how information reports." Well Macy's if you sent an update every month and particularly in October 2015 when the account was paid in full, this entire issue would be moot. I would have been satisfied with an apology and Macy's accepting responsibility that the system upgrade negatively affected me amongst others and they screwed up. All the other stuff was just a mask and unnecessary. Customer service should not always be reduced to what's written in the terms and conditions but rather to be willing to provide the best service to customers, and not use excuses. I truly appreciated having my Macy's card for about 13 years, it's sad to see this is how they treat their customers. I'll be happy when my credit report is accurate and updated. Until that happens I will not be satisfied. 
Regards,
[redacted]

[redacted]   [redacted]
March 23, 2016
[redacted]
[redacted]
[redacted]
[redacted]
Re: Macy's Account Ending in [redacted]
    Complaint ID: [redacted]
Dear [redacted]: 
I am in receipt of your complaint forwarded to...

us by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.
I apologize for any inconvenience you may have experienced regarding the Macy's account referenced above.  A review of your account shows you made purchases totaling $193.50 on May 2, 2015.  You received a new account discount totaling $38.70 leaving a balance of $154.80 as shown on your billing statement for the period ending June 1, 2015.  A $25.00 minimum payment was due by July 1, 2015.  On the billing statement for the period ending July 1, 2015, a payment for $25.00 was received on June 23, 2015, interest for $2.64 was charged and your balance was $132.44.  A minimum payment of $25.00 was due by August 1, 2015.  On the billing statement for the period ending August 1, 2015, a payment for $132.44 was received on July 5, 2015, and a $2.00 interest fee was charged leaving a balance of $2.00 due by September 1, 2015.  We did not receive the $2.00 payment by September 1, 2015, and we have not received any payment since July 5, 2015, resulting in interest charges each month for the months of September, October, November, December 2015, and January, February and March 2016.  The account charged off with a $14.00 balance on March 8, 2016.
According to the terms you agreed to in the Department Stores National Bank Credit Card Agreement, interest is charged on the outstanding balance of your account until the day you pay the full balance owed.  For example, if you have been paying only the minimum payments and you then decide to pay your balance in full, you will be charged interest on that balance from the first day of the billing cycle until the date that your payment is received.  This interest charge will appear on your next statement as shown on your billing statement for the period ending August 1, 2015.
Although these fees were properly charged, we have cleared our internal records of any delinquency associated with this issue.  We have removed fees totaling $14.00, and as of the date of this correspondence, the account balance is zero ($0.00).  We will also instruct the three major credit reporting agencies to delete the late payment history for the months September 2015 through March 2016, from your credit file.  Kindly allow at least thirty (30) days for the agencies to modify their records to reflect the information contained in our request.
This Macy's account is now closed, however. we invite you to apply for a new Macy's account at any Macy's store or online at macys.com.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.
Sincerely,
Nancy M.
Macy's Executive Office
###-###-#### Extension [redacted]
cc: [redacted]
    The Revdex.com

Dear [redacted],We are in receipt of Revdex.com complaint number [redacted]. The customer advised that he had a very negative experience with agents and receiving the incorrect shirt multiple times. He was able to get the shirts and wanted us aware of the situation with the agents and I will be sending...

feedback to the appropriate individuals. Based on this information we consider this matter closed satisfactorily. Thank you. Theresa S.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

May 03, 2016  [redacted]Cincinnati Revdex.comSuite 600Cincinnati, OH 45202 Revdex.com Complaint #[redacted] Dear [redacted]:  We are in receipt of Revdex.com Complaint #[redacted]. We have spoken to the referenced customer and have resolved all matters as expressed in the complaint. Based on...

this, we consider the matter closed satisfactorily. Thank you. Sincerely, Jan B.Macy's Executive Office###-###-#### Extension [redacted] CC: [redacted]  Jan B. | Omnichannel Presidential CorrespondentOmnichannel Selling and Service Escalation Team | MCCS Executive OfficePhone: ###-###-#### | Email[redacted]

April 20, 2016 [redacted] [redacted] [redacted] Re: Revdex.com Complaint ID [redacted]         Macy’s account ending in [redacted]  Dear [redacted]:  I am in receipt of your complaint filed with the Revdex.com...

and forwarded to Macy’s Executive Office, where as a liaison, I was asked to respond to your inquiry on behalf of Department Stores National Bank.  Please accept my apology for any concern this situation may have caused.  While I would have liked to speak with you personally about your complaint, my attempts to reach you were unsuccessful.  My research confirmed that your payment of $497.61 was located and applied to your account on February 9, 2016, and the interest charge of $8.63 and late fee of $27.00 were also removed.  These adjustments left your account with a credit of $14.97, which was refunded to you in the form of a check on April 12, 2016.  Your account has a zero balance, and calls from our collections department have ceased.  Moreover, your account was closed at your request on December 4, 2015.  This letter will also confirm that this situation had no negative effect on your credit report.  Thank you again for contacting Macy’s.  If I may be of assistance on another matter, feel free to contact me at the number shown below.  Sincerely, Michael J.Executive Liaison###-###-#### Extension [redacted]cc:  [redacted], Revdex.com

December 22, 2016   [redacted], We are in receipt of complaint ID [redacted] regarding the customer who wants to return the furniture which has a strong chemical smell. I spoke to the customer and approved to refund her the entire amount she paid for the furniture with an...

understanding that she will dispose her furniture on her own.  At this time, Macy's will consider this matter closed. Thanks, Sincerely,Macy's Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted] Hello,Thank you very much has been the attention of the complaints to me! Macy's is mentioned in the email to the 7-10 days will be returned in the prices of the goods to my account, but not a refund from the macy's own, but let [redacted] refund! I worry about is Macy's pushing this problem accountability to [redacted]! So very worried, I in December 25, will receive an email with the macy's is a refund ,but has been no progress, account did not receive a refund, if solved the problem, I will give you mail back! Macy's solution for this problem is really disappointing!It's drag too long has not yet been solved too disappointing!Also hope to advance the Revdex.com! Thank you very much!

[redacted]   [redacted]           February 15, 2017     [redacted]   Re: Macy's [redacted] Account Ending in [redacted]        Better Business Complaint ID [redacted]   Dear [redacted]:    I am in receipt of your additional comments forwarded to us by the Revdex.com.  As a liaison in Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.   I apologize that you continue to have questions regarding our request for a completed Statement of Fraud.  In order for our Fraud Department to open a fraud investigation and review your claim regarding a fraudulent purchase, a completed Statement of Fraud is required as well as a copy of a photo ID with a signature.   [redacted], thank you again for bringing this matter to our attention and giving me the opportunity to respond.  If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below.   Sincerely,       Nancy M. Macy's Executive Office ###-###-#### Extension [redacted]   cc: [redacted]       The Revdex.com          [redacted]                                                      [redacted] is a federally registered service mark of [redacted] and is used by Department Stores National Bank pursuant to a license. This credit card program is issued and administered by Department Stores National Bank.                                                                  This is an attempt to collect a debt and any information obtained will be used for that purpose.

June 6, 2017   [redacted]-[redacted]   Re: Revdex.com - Complaint ID [redacted]        Macy’s [redacted] accounts ending in [redacted] (closed, replaced), and [redacted]  ...

       Macy’s store account ending in [redacted] (closed, lost)   Dear [redacted]-[redacted]:    We are in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office. As a liaison in that office I was asked to review and respond to your concerns on behalf of Department Stores National Bank. Please accept my apology for any inconvenience or frustration you may have experienced in this situation regarding your Macy’s [redacted] and Macy’s store accounts.   My research confirmed that this situation originated in September 2015. We began receiving payments to your Macy’s store account, ending in [redacted] that had been closed as lost on July 23, 2013. A payment of $221.70 was received on September 17, 2015, $641.21 on October 20, 2015, and $700.00 on November 17, 2015.   Regrettably, during the subsequent months, these payments were transferred multiple times in error by credit associates between your accounts, in their efforts to place the payments on your Macy’s [redacted] account, ending in [redacted], as you had directed. Specifically, your payments of $700.00 and $221.70 were moved many times. On two occasions, these transfers resulted in incorrect credit balances being shown on your Macy’s [redacted] account billing statements and caused balances of the same amounts on your Macy’s store account. Unfortunately, while the credit balances were not actually owed to you, they were refunded on February 4, 2016, in the amounts of $911.19, and $305.60 on August 18, 2016. These refunds compounded the issue by increasing your Macy’s [redacted] account balance when the payment transfers were ultimately corrected as shown on your billing statement for the period ending September 23, 2016. Please find enclosed a detailed audit for your accounts to show what occurred.   With the objective of quickly resolving this matter, and because of the errors that occurred, I have adjusted all interest charges and late fees that have been applied to your Macy’s [redacted] account since August 25, 2015, totaling $266.53. This brings your [redacted] account balance to $584.47. In addition, we have removed the delinquent payment history from our records and directed the credit bureaus to correct their records. Please allow thirty (30) days for the bureaus to make the necessary changes. Your account is open with a credit limit of $3,000.00. The minimum payment due on your account is $27.00 by June 21, 2017.   Thank you for bringing this matter to our attention and giving me the opportunity to respond. If I may be of further assistance, feel free to contact me at the telephone number listed below.    Sincerely,     Michael J.   Macy's Executive Office  ###-###-#### Extension [redacted]    Enclosures   cc: [redacted], Revdex.com

[redacted]   [redacted] October 14, 2016[redacted]  [redacted] Re:  Revdex.com Complaint ID [redacted]       Macy's [redacted] account ending in [redacted] Dear [redacted]:   I am in receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Macy's Executive Office, and because I have addressed your previous concerns, I was asked to review and respond to your additional comments on behalf of Department Stores National Bank.  Thank you for the courtesy you extended during our phone conversation on September 2, 2016.  This letter will confirm our discussion. Upon receipt of your most recent Revdex.com Complaint dated September 1, 2016, I reevaluated your request and confirmed that after we updated your address on May 5, 2016, we reversed all fees and interest associated with the missing unit number, totaling $105.00.  Also, as we previously communicated to you, we have cleared our internal records of any delinquency, and requested that [redacted], [redacted], and [redacted] delete any history of delinquency from the time period of April 2016, through May 2016, as it pertains to the account referenced above.  I have confirmed that this instruction was honored and that your account is reporting accurately.  Please note that DSNB has no control over how your credit score is calculated, nor does DSNB have any control over how the credit reporting agencies will ultimately choose to report a tradeline. With respect to your complaint regarding the remaining balance on your account, please refer to my earlier letter, which provided an in-depth explanation of where the remaining charges originated.  I have enclosed a copy of my first response letter for your records.  Additionally, thank you for confirming during our telephone conversation that you received the statements that were sent to you on August 29, 2016.  As we have communicated to you previously the remaining charges, including fees and interest have been reviewed and have been deemed valid.  Thank you for your payment on October 1, 2016 in the amount of $151.92.  As a courtesy to you, I reversed a remaining interest fee in the amount of $2.70.  As of today’s date, the account is closed with a zero balance. I understand that you are requesting some type of compensation for the late fees and interest charges that accrued to the account after we updated your address and sent your statements in May 2016.  DSNB has previously addressed this request a number of times and our position has not changed.  We have given a goodwill courtesy credit in the amount of $100.00 in regards to your previous Revdex.com complaints, and feel that this compensation sufficiently addressed the issues regarding your accounts.  [redacted], I trust that this letter will clarify any issue you felt remained unresolved.  We realize that you have a choice of where to shop and we are sorry if this issue has jeopardized our business relationship.  If I may be of assistance in another matter, do not hesitate to call me at the telephone number listed below. Sincerely, Ebony M.Macy's Executive Office###-###-#### Extension [redacted] Enclosure cc:  [redacted], Revdex.com

[redacted]   [redacted]   February 22, 2017     [redacted]
[redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s pricing  ...

Dear [redacted]:    I am in receipt of the complaint you filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a representative in this office, I was asked to review and respond to your concerns. We appreciate the time you have taken to provide feedback regarding Macy's pricing of [redacted] vacuum products.   Please be assured that we do not engage in false or misleading advertising practices.  Federal antitrust laws require each retailer to independently set its own prices.  Macy's is not permitted to agree with other retailers or with our suppliers regarding how an item is offered for sale at Macy's, or will be priced when offered to the public.  Such price-setting could be construed as collusion, something strictly prohibited under antitrust laws.   We realize that shoppers today have many means of price comparison on a given product.  Macy's goal is to provide its customers with a good value on quality merchandise.  Many products offered by Macy's are priced in a fashion that will allow for promotional or discount pricing during sale events.  Accordingly, Macy's will sometimes offer items at a higher starting retail price and then take various discounts off that price during different sales and promotions.  This pricing strategy is not an attempt to deceive our customers.  Every regular or original price we reference is the "real" price at which we offer the item in our stores. In short, Macy's prices may differ from those prices found at other retailers or on manufacturers' websites because Macy's is a full line store that offers a wide variety of merchandise and services that cannot be found at most other retailers.   [redacted], thank you for the time you took to bring your concerns to our attention and for giving me the opportunity to respond.  Macy's recognizes that you have a choice in where to shop and hope you will continue to frequent our stores to take advantage of our great prices and selection.  If I may be of assistance on another matter, do not hesitate to contact me at the telephone number listed below.   Sincerely,     Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

[redacted]   [redacted]  [redacted]   February 15, 2017   [redacted]  [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s account ending in...

[redacted]         Dear [redacted]:  We are in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my personal apology for any frustration or inconvenience you may have encountered regarding this matter.  Be assured that Macy’s does not participate in unethical or deceptive business practices of any kind.   I was disappointed to learn that after you purchased two pieces of luggage on May 5 and 6, 2016, and mailed two rebate offers of $20.00 each in the time period indicated of May 5-7th, 2016, and that you still have not received the rebates as promised by the Rebate Department in December 2016, and January 2017.  I contacted the Rebate Department on January 26th and 27th, 2017, requesting the status and replacement of the two $20.00 missing rebates with the tracking numbers you provided of [redacted], and [redacted].  They advised that they were mailed on July 26, 2016; however, I emphasized that you never received them, and requested to have them reissued.    On January 28, 2017, I spoke with a Rebate supervisor, who promised to reissue the two $20.00 rebates with the tracking numbers of[redacted]-[redacted]-[redacted]and[redacted]-[redacted]-[redacted] Please allow 4-6 weeks to receive them by mail.  Due to the extensive delay and as a gesture of goodwill, I processed a $40.00 credit adjustment to your Macy’s account, which was applied on January 29, 2017.  As the date of this letter, your account balance is 422.74.      [redacted], thank you for bringing this matter to our attention and allowing me the opportunity to respond.  We understand that you have a choice of where to shop and we are sorry this situation may have jeopardized our business relationship.  If I may be of additional assistance, please do not hesitate to contact me at the number noted below.     Sincerely,     Alison G. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]