Macy's

[redacted]   [redacted]
March 15, 2016
[redacted]
[redacted]
[redacted]
Re:  Revdex.com Complaint ID [redacted]
Dear
[redacted]: 
I am
writing to you as a...

follow up to our conversation and e-mail correspondence
regarding your complaint forwarded to us by the Revdex.com.  It was a pleasure speaking with you, and I
appreciate the courtesy you extended to me during our discussion and
correspondence.
I
was disappointed to learn of the problems you encountered while shopping at the
King’s Plaza Macy’s on December 22, 2012, and I apologize.  Please be assured that the service you
described receiving from our staff is not typical of the level of quality
customer service that we strive to provide, and we appreciate your bringing the
situation to our attention.  We expect
all customers to be treated with the highest level of courtesy and
professionalism possible and are disappointed when that does not happen.  After reading your complaint, I can certainly
understand your frustration with the events that occurred.
Upon
review of this situation with the Store Manager, I was assured that the failure
to follow the appropriate procedure with merchandise left in the store by
customers has been reviewed with the personnel involved.  Since we are unable to refund the $29.34 cost
of the merchandise you bought at [redacted], $50.00 in Macy’s Money certificates
were mailed to you at the address above under separate cover.  You may use these certificates to purchase
merchandise at any of our stores.
Additionally,
as a further gesture of our goodwill, we adjusted a $29.40 refund to your bank
debit card ending in 9604 for the items you purchased at Macy’s.  If this credit has not yet appeared on your
bank account, please let me know.
[redacted],
thank you again for bringing this matter to our attention and giving me the
opportunity to reply.  Your business is
important to us, as well as appreciated. 
I hope you will regard this as an isolated incident and allow us to
better meet your needs in the future.  Please
do not hesitate to call me at the telephone number listed below if I may be of
further assistance. 
Sincerely,
Ms. Randi P.
Macy's Executive Office
###-###-#### Extension [redacted]
cc:  [redacted], Revdex.com
       Store
Manager, [redacted] Macy’s

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[redacted]   [redacted]  March 23, 2016 [redacted]
[redacted]
[redacted] Re:  [redacted] – Case
#[redacted]        Revdex.com...

Complaint ID
[redacted]        Macy’s account ending in [redacted] for
[redacted] Dear
[redacted]:  I am
in receipt of your complaint filed with the [redacted] and forwarded to Macy's Executive Office.  We also received a similar complaint you
filed with the Better Business about this account.  As a liaison in this office, I was asked to
review and respond to your concerns on behalf of Department Stores National
Bank.  It was a pleasure speaking with
you on March 16, 2016, and I appreciate the courtesy you extended during our
conversation.  This letter is a follow up
to our discussion.I
was disappointed to read that the $225.59 check you mailed to pay off the
account balance was not applied in a timely manner, and you had to send us a
copy of your cancelled check for our Billing Adjustments Department to research
your missing payment.  Our records indicate
that the Macy’s account number listed on your check does not match the account
number referenced above, and we were unable to originally apply the payment to
your account.  On March 14, 2016, we
applied your $225.59 payment dated January 26, 2016, leaving the Macy’s account
ending in 8534-0 with a zero ($0.00) balance. On March 16, 2016, we e-mailed you a zero
balance letter to confirm the account’s paid status (copy enclosed).We
updated our internal records regarding the paid-in-full, charged-off status of
your account and requested [redacted], [redacted] and [redacted] to update your
credit profile.  Kindly allow the
agencies approximately seven (7) to ten (10) business days to make the
necessary corrections to update their files. 
This letter will serve as confirmation of this request.  Please
note that credit reports are managed by the credit reporting agencies and we
are unable to provide you with a copy of an updated credit report.  You may contact the credit agencies directly
or obtain a free annual copy of your credit reports from the credit reporting
agencies at www.annualcreditreport.com.  [redacted], thank you for bringing this matter to our attention and giving me the
opportunity to reply.  If I may be of
additional assistance, do not hesitate to contact me.   Sincerely, Ms. Randi P.Macy's Executive Office###-###-#### Extension [redacted] Enclosures / mailed March 23, 2016cc:  [redacted]  [redacted], Revdex.com

October 26, 2016     [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Bloomingdale’s store account ending in [redacted]   Dear [redacted]:   I am in receipt of...

the complaint you filed with the Revdex.com, which was forwarded to Bloomingdale’s Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any inconvenience or frustration this matter may have caused you.   Per the Department Stores National Bank Credit Card Agreement, if you have been paying less than the Total Now Due on your Revolving account balance each month and you then decide to pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date that your payment is received.  The minimum interest charge is $2.00.  This interest charge is for the money loaned to you during that period, and will appear on the next month’s billing statement. This may result in a statement containing only an interest charge.  You can avoid being charged interest by paying your account balance in full every month by your payment due date.    Applying this billing policy to your account, the $2.00 interest charge that appeared on the billing statement for the period ending September 20, 2016, included interest for the funds loaned to you between the last bill date of August 21, 2016, and the date (September 2, 2016) that your $11.12 payment was applied to your account.  As a courtesy to you, the $2.00 interest charge was removed on September 21, 2016.  My review of this matter found that all interest was correctly charged to your account in accordance with the Credit Card Agreement; therefore, no additional credits or refunds will be issued.  As of October 13, 2016, your account is closed, per your request, with a zero ($0.00) balance.   [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.   Sincerely,     Monique M. Bloomingdale’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]   [redacted]
 
 
 
July 7, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Revdex.com ID [redacted]
       Macy’s gift card ending in [redacted]
 
Dear [redacted]: 
 
I am in receipt of your complaint forwarded to Macy’s
Executive Office by the Revdex.com. 
As a representative in this office and because I am familiar with your
issue, I was asked to review and respond to your concerns.  I was not able to reach you by phone on July
2, 2015; however I was able to leave you a voice mail message to return my
call.
 
Unfortunately, because the gift card listed above was
purchased through a third party, [redacted], we are not able to replace it for
you.  Since we do not have a business
partnership with [redacted], you will need to contact them directly to resolve
the issue with your gift card. 
 
[redacted], while this may not be the resolution you were
seeking, we are confident that the third party that you purchased these gift
cards through will be able to assist you. 
Please contact me at the telephone number listed below if I may be of
further assistance on another matter.
 
Sincerely,
 
 
[redacted]
Macy's Executive Office
[redacted]
###-###-#### Extension
[redacted]
 
cc:  [redacted],
Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Just a update since our last communication.. 5/10/16: I contacted Macys in  [redacted], [redacted] and spoke to VP-Store Manager, Eva B.  Ph. ###-###-####  and at her suggestion went down in person to the store and paid the $ 31.75 for the shorts. She subsequently let me know the matter due my complaint had been referred to the Macys Executive Office and to update her on any developments. She seems to be a v ery efficent  representative of the Macys who geniunely wants to help the customer and represent the company well.5/24/16: Contacted Nancy M., Macys Executive Office who indicted she understood that the who complaint began from a single purchase of $ 31.75 for a pair of shorts in 9/15 and now the owed amount is $305.71. and that I had received form letters and harassing telephone calls from collection agencies that I assumed were people trying to fraudulently solicit monies since there was no official Macys letterhead or bill.She said she couldn't anything and simply told me to call the [redacted] Collection Agency and take it up with them. I advised her this was not satisfactory and would pursue my complaint with the appropriate parties    Following you notification attachment of Macys response, I made telephonic contact with Nancy Mobley, Macys Executive Office, Ph.###-###-####. She indicated she understood the details of the complaint 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Michael contacted me from Macy's and took care of the matter from their end. I appreciate his call, kindness, and time. Unfortunately, I was not able to get through when I tried to return his call because I would have liked to thank him personally.
Regards,
[redacted]

[redacted] We contacted the customer in referenced to ID [redacted]. We advised the customer we would be willing to refund the WNM fee however were unable to locate the order. The customer was going to locate the order information and call us back at our direct contact number. At this time we have not had a response from the customer. Macy’s Executive Office Jon A.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-####

July 7, 2017   [redacted]  [redacted]   Re: Better Business Complaint ID #[redacted]        Gift Card   Dear [redacted]:   I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy's...

Executive Office, where as a liaison, I was asked to review and respond to your concerns.  I apologize for any frustration you may have experienced due to the block on your gift card ending in 3693.   Upon review of this gift card, I have found the card was blocked due to your dispute with [redacted] Card.  I am sorry the purchase of $28.79 was not credited back to your [redacted] Card as originally requested and I am happy to see that this matter has been resolved.  Unfortunately, when the matter was resolved, the block was not removed from your gift card.  I was able to have the block removed.  This gift card currently has an available balance of $31.50 and is now available for use.    Thank you for bringing this matter to our attention and giving me the opportunity to respond.  Your business is important to us, as well as appreciated.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.   Sincerely,   Kristi C. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
[Please refer to my previous response. The business has not added any new information, they simply stated the same thing again which I have already responded to.If you have not recieved my previous response for some reason please let me know how I can help you locate it Thank You.]
Regards,
[redacted]

Dear [redacted], I am addressing this issue on behalf of Macy's Executive Office. Thank you for your courtesy when we spoke. Please accept my sincere apology for any inconvenience you experienced while attempting to return items from your order # [redacted]. We will accept this return as...

an one time courtesy. We have sent you a return label; once you return the merchandise we will issue credit back. As a valued customer we appreciate your feedback, and hope you continue to shop at Macy's. [redacted], thank you for bringing this issue to our awareness and allowing me to respond. If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below. Sincerely,   Dakota B[redacted]Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-####-#### Fax: ###-###-####

Hi [redacted], I have attempted to reach [redacted], however the phone number listed does not allow a voicemail.  I have processed a credit in the amount of 178.00 in the form of a check payable to [redacted].  The 178.00 constitutes the Worry No More fee charged to [redacted]...

for the extended insurance warranty.   The consumer should allow approximately 14 days for delivery. Teresa M.| Omnichannel Presidential CorrespondentOmnichannel Selling and Service Escalation Team | MCCS Executive OfficePhone: ###-###-#### |  Fax: ###-###-#### | Email: [redacted]

Dear Ms. [redacted]:  I am in receipt of complaint ID: [redacted]. The consumer was left numerous voicemails in regard to their compliant ID [redacted]. Due to the lack of follow up from the consumer, Bloomingdale's considers this matter closed and resolved. If the consumer wishes to continue,...

Bloomingdale's would assist in resolving their complaint. Sincerely,  Steven A[redacted]Liaison, Omnichannel Executive Office | Macy's, Inc.

[redacted]   [redacted]
January 26, 2016
[redacted]
[redacted]
[redacted]
Macy's Account ending in [redacted]
Dear [redacted]: 
I am in receipt of your complaint forwarded to us by the Revdex.com.  As a...

representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.
According to our records you were enrolled to receive monthly electronic billing notifications.  These notifications were sent to [redacted].  We have no record that these notifications were returned as undeliverable.   
As stated in our Department Stores National Bank Credit Card Agreement, a late fee is applied if the Minimum Payment Due is not received by the ''Payment Due Date'' shown on your statement.  Similarly, a monthly interest charge is charged if you do not pay the full balance each month.  As evidenced on the enclosed copies of the monthly statements for the billing periods ending July 21, 2015, through December 25, 2015, your payment due date on your account is the 21st of each month.  Our records indicate we did not receive payments on the account between July 17, 2015, through December 28, 2015, when your $144.59 payment was received. 
I am aware you are attempting to improve your credit report by requesting that we modify the payment history associated with the above referenced Macy's account.  It is not the Bank's policy to remove any delinquencies from your credit report, unless it occurred as a result of a billing dispute or bank error.  As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the customer.  After researching the delinquency on your account, we found the information to be correct.  Unfortunately, we are unable to accommodate your request to remove the delinquency from your credit report. 
While the decision we made may be disappointing, we trust you understand the logic behind it.  [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond. If I may be of additional assistance, please do not hesitate to contact me.
Sincerely,
Erica H. Macy's Executive Office
###-###-#### Extension [redacted]
cc: Revdex.com
    Case # [redacted]
    [redacted]
Enclosures

[redacted]   [redacted]
* February 9, 2017   [redacted]  [redacted]   Re:  Revdex.com ID #[redacted]         Macy’s account ending in [redacted]   Dear [redacted]:  ...

  I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).  We sincerely regret any confusion you may have experienced regarding the interest charges on your account.   According to the DSNB Credit Card Agreement, if you have been paying less than the Total New Balance on your Revolving account balance each month and you then pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date that your payment is received.  The minimum interest charge is $2.00.  This interest charge is for the money loaned to you during that period, and will appear on the next month's billing statement.  This may result in a billing statement with only an interest charge.  You can avoid being charged interest by paying your account balance in full every month by your payment due date.    Applying this billing policy in accordance with the terms of the Credit Card Agreement, the $2.00 interest that appeared on the billing statement for the period ending October 24, 2016, was for interest charged on your account balance between the last bill date of September 23, 2016, and the date (September 27, 2016) that we received your $77.00 payment.    Because new purchases were made on November 15, 2016, the account continued to carry a balance from billing cycle to billing cycle and $2.00 minimum interest was charged in accordance with the terms of the Credit Card Agreement.  However, on January 27, 2017, the $2.00 in interest was removed as a courtesy, bringing your account to a zero ($0.00) balance.  I have enclosed copies of your statements for the periods ending August 24, 2016, through January 24, 2017, for your review.   [redacted], I hope this letter clarifies any questions you had regarding the interest charges.  Your business is important to us, as well as appreciated.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.   Sincerely,       Rhea B. Macy’s Executive Office ###-###-#### Extension [redacted]   Enclosures   cc:   [redacted], Revdex.com

May 4, 2016[redacted]
[redacted]
[redacted]Re: Revdex.com ID #[redacted] Macy's account ending in [redacted] (closed)Dear [redacted]:  I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy's Executive Office.  As a...

liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology that your payment was not applied to your account, and that you had to send us a copy of your cancelled check and payment receipt for us to research your missing payment.  Also, for the problems you encountered while attempting to resolve this matter with our phone associates.  Be assured that Macy's does not participate in dishonest or deceptive business practices of any kind.My review of your account shows you have an individual account in your name only and we do not show any authorized buyers.  On January 19, 2016, we received your correspondence requesting we close your account and to inquire if the payment of $1647.13 had been posted.  There was no other information given; therefore, we were unable to research the payment.  On January 27, 2016, you contacted us by phone and during a conference call with your Bank, we advised you of the information we needed and provided a fax number.  On this same day the customer service associate removed a $35.00 late fee for December 31, 2015, as shown on your statement for billing period ending January 29, 2016.  Also, we asked you to allow one (1) to two (2) billing cycles to complete our research once the information was received.  On January 31, 2016, we noted receipt of your faxed information and initiated the research.  A letter was sent on February 1, 2016, verifying we had begun our investigation.  On February 17, 2016, the payment was located and applied to your Macy’s account with a payment date of January 10, 2016.  We also removed a total of $21.31 in interest charges which gave your account a credit balance of $24.25.  A Credit Balance Refund Check was sent on February 19, 2016 and we show it was cashed March 8, 2016.We have updated our internal records to reflect the account as paid in full January 10, 2016, and I requested that Equifax, Experian, and TransUnion update their record of this issue on your credit bureau report.  Please allow the agencies approximately 30 days to make the necessary corrections to their files.  Until then, this letter will serve as confirmation of this request.  I have enclosed a copy of the letter dated February 1, 2016, and statements for period ending January 29, 2016, and February 28, 2016, for your review.  Regarding our calls, they are intended as a courtesy to remind customers of a recently missed payment, and are also an opportunity to assist our customers with maintaining a good payment and credit history with us.  Please be assured that our collection practices and policies are in compliance with all applicable laws and regulations.  I am sorry for any frustration you may have experienced. [redacted], thank you for bringing this situation to our attention and giving me the opportunity to respond.  Your feedback is critical as it assists us in understanding our customers' experiences and directs our attention to areas in which we can improve our service quality.  I welcome the opportunity to address your fiancées concerns appropriately, but ask that she contact us directly with her information.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.Sincerely,Rhea B.Macy's Executive Office###-###-#### Extension [redacted]Enclosurescc: [redacted], Revdex.com

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Good Morning [redacted],I am willing to accept a full refund from Macy's; however, as of today at 11:30 am EST, Macy's has not credited my account.
Regards,
[redacted]

We just received the refund check today via UPS after waiting for over 100 days.  Thank you for your help!

[redacted]   [redacted]
 
June 16, 2016
 
 
[redacted]
 
Re: Macy's [redacted] Account Ending in [redacted]
    Complaint ID: [redacted]
 
 
Dear [redacted]: 
 
I am in receipt of your additional concerns regarding the complaint forwarded to us by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.
 
Please accept my sincere apology for any inconvenience you may have experienced with the above-referenced account and for the delay in resolving the matter.  Please know that as of the date of this correspondence, the balance on the above-referenced account is zero ($0.00).
 
We have cleared our internal records of any delinquency associated with this issue, and have instructed the credit reporting agencies to update their records and delete any history of delinquency from the time period of June 2015 through March 2016.  Please allow the agencies thirty (30) days to make the necessary corrections to update their files.  This letter will serve as confirmation of this request.
 
[redacted], thank you again for bringing this matter to our attention and giving me the opportunity to respond.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.
 
Sincerely,
 
 
 
Nancy M.
Macy's Executive Office
###-###-#### Extension [redacted]
 
cc: [redacted]
    The Revdex.com