Macy's

[redacted],
We
are in receipt of Complaint ID #[redacted] regarding the customer's canceled
furniture purchase.  In reviewing the
order, we have verified the credit totaling $269.32 posted to the customer's
account on 2/10. At this time, Macy's will consider this matter closed.  If...

the customer has any further concerns
regarding this matter, our office can be contacted directly.
Thanks,
Macy's
Executive Office

Hello,I called Macy's again to try and resolve the problem and they have been very accommodating and resolved my issue. Can I retract my complaint. The representative I spoke with did not know about the complaint but was very helpful in solving the issue. Please let me know the steps I need to take...

in order to withdraw my complaint. Thank you,[redacted]

August 9, 2017     [redacted]  [redacted]   Re: Revdex.com Complaint ID #[redacted]        Macy’s account ending in [redacted] (closed)   Dear [redacted]:   I am in receipt of your additional correspondence filed with the Revdex.com and forwarded to Macy’s Executive Office.  Since I am familiar with your account, I was asked to review and respond to your additional concerns on behalf of Department Stores National Bank.    I apologize for any confusion with my previous response.  As stated in the letter mailed to you on July 3, 2017, your account is closed.  I have included a copy of this letter for your records.  As of July 6, 2017, your account balance is zero ($0.00), and no additional charges will be added to this account.    [redacted], it is disheartening to hear that we did not meet your expectations, and that you closed your account because of the service you received.  We appreciate the time you have taken to share your comments, as they assist us in determining our areas of opportunity.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.   Sincerely,  Kristi C. Macy’s Executive Office ###-###-#### Extension [redacted]   Enclosure   cc: [redacted], Revdex.com

Dear [redacted]: We have received the rebuttal for Revdex.com Complaint ID #[redacted] by [redacted]. I attempted, again, to reach [redacted] today, 3/11/2016. I left a message on her voicemail advising her the refund posted to her account as of March 9, 2016 and provided her with my direct contact information if she has any questions or concerns. Based on this, we consider this issue resolved. Sincerely,Michele S.lMacy's Executive Office###-###-####

[redacted]   [redacted]
December 11, 2015
[redacted]
[redacted]
[redacted]
Re:  Revdex.com ID [redacted]
      Macy's
account ending in [redacted]
Dear
[redacted]...

[redacted]: 
I am
in receipt of your complaint forwarded to Macy's Executive Office by the RevDex.com.  As a representative of
this office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank.  I had
hoped to discuss this with you in person, but was unable to reach you by
phone.  I apologize for any inconvenience
you may have experienced. 
Macy's
goal is to have professional and knowledgeable associates available in all
departments, so that all of our customers' questions and needs are addressed
and resolved efficiently.  From the
experience you describe in your complaint, it appears we may have fallen short
of this goal.  Therefore, I would like to
thank you for the time you took to share this situation with us, as it directs
our attention to areas in which we can improve our service quality. 
Our
records indicate the payment did not post to the account because the account
number was not indicated on the payment submission.  From the information you provided via fax, on
November 10, 2015, our Payment Research Team located the payment and applied it
to your account as of September 30, 2015. 
We also removed a $27.00 late fee and a $14.71 interest charge related
to this issue from the account.  As of
the date of this letter, your account has a credit balance of $74.15.  Should you wish to have a Credit Balance
Refund check sent to you, please request either through online processing or
calling Credit Customer Service at ###-###-####.
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond.  If I may be of
additional assistance, please call me at the number listed below.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc:  [redacted],
Revdex.com

Dear [redacted],
This
is in response to complaint ID [redacted]. The customer confirmed that the sofa
cover was delivered on 12/30/2015. The customer stated she now considers this
resolved as does Macy's. We consider this matter closed.
Sincerely,
Jennifer C.
Macy's Executive Office

July 15, 2016[redacted]
[redacted]
[redacted]Re: Macy's Account Ending in [redacted]       Complaint ID [redacted]Dear [redacted]:  I am in receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Macy's...

Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.I apologize for any inconvenience you may have experienced regarding the above-referenced Macy's account.  Our records show you opened a new Macy's account on November 14, 2015.  Purchases were made on that date totaling $543.37.  A new account discount totaling $86.30 was applied leaving a $457.07 balance owed.  A $27.00 minimum payment was due by December 14, 2015.  However, as of the date of this correspondence, we do not show a payment has been received.  Due to no payment being received, late fees and interest were charged each month until the account charged off on June 19, 2016, with a $638.91 balance.  We have not received any proof of the payments made, as indicated in your complaint.  If you have proof of payment, please send it to my attention at the address shown above.      We will be happy to research any payment that has not been applied to your account.  Please forward a clear copy of your proof of payment to my attention at the address shown above.  If a check or money order has been received and cashed by Macy's we will be able to locate the payment and apply it to your account with the proper documentation. Our [redacted] customers are able to make cash payments to their accounts in any Macy's store.  Other payment options are to mail a check (which must be noted for U.S. Funds) or a money order to the payment address shown on the monthly billing statement.  If you have a bank account in the United States you may also pay by phone.Please be advised your account was assigned to [redacted], an external collection agency.  The calls you are receiving are from [redacted].  I have asked for the collection calls to be discontinued.  Thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below.  Sincerely,Nancy M.Macy's Executive Office###-###-#### Extension [redacted]cc: [redacted]      The Revdex.com      [redacted]

Dear [redacted], I am addressing this issue on behalf of Macy's Executive Office. Thank you for your courtesy when we spoke. Please accept my sincere apology for any inconvenience you experienced while you were in our [redacted] store making a return. The level of customer service you...

described is not what we strive for at Macy’s. As a valued customer we appreciate your feedback, and hope you continue to shop at Macy’s. [redacted], thank you for bringing this issue to our awareness and allowing me to respond. If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below. Dakota B.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: 513-573-8443 Fax: ###-###-####

Hi [redacted], I have verified with the consumer that his merchandise was returned and he has been fully credited for the balance owed.  Teresa M.Liaison, Omnichannel Executive Office| Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### fax ###-###-####

[redacted]
June 7. 2017[redacted]Re: Revdex.com Complaint ID: [redacted]Macy's Account Ending in [redacted]Dear [redacted]:I am in receipt of your additional concerns forwarded to us by the Revdex.com. As a liaison in Macy's Executive Office. I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).I am sorry that you continue to have concerns regarding the reporting status of your Macy's account. Records show that we responded to you on numerous occasions and we feel that we have clearly addressed your concerns in prior response letters. dated April 4, 2017. April 19, 2017. April 24, 2017, and May 26. 2017. We have reviewed your account and determined that your Macy's account reports accurately to the credit reporting agencies as an unpaid charge off as of July 6, 2011, with an outstanding balance of $417.44. Any information as it appears on the report you are disputing must be interpreted by the credit reporting agency and you will need to contact them directly.[redacted]. appreciate the opportunity to respond to your concerns. Please contact me personally if I can be of any additional assistance.Sincerely.Diane M.Macy's Executive Oflice [redacted] Extension [redacted]cc: [redacted]lhe Revdex.com

Revdex.com:
I greatly appreciate your efforts in pursuing this matter.  As I said earlier, the volume of calls to my home on January 20 was incredible.  There is no way Macy's intended them to be anything other than harassment.  They wanted their money and they were entitled to it.  I still have can't prove whether I failed to mail the payment on time.  However, their conduct in trying to collect from me was simply inexcusable.  I hope you can help ensure that they do not treat others in the same manner.  I don't want any money or anything from Macy's.  I just want to know that I took a step toward ensuring that other people are not treated in the same way.
Regards,
[redacted]

[redacted]   [redacted]
 
July 3, 2015
 
 
[redacted]
[redacted]
[redacted]
 
RE:  Shoe Return
 
Dear
[redacted]: 
 
I am
in...

receipt of your complaint filed with the Revdex.com.  As a representative of Macy's Executive
Office, I was asked to review and respond on behalf of Department Stores
National Bank.
 
Please
accept my sincere apology for any inconvenience you may have experienced with
respect to the shoes you purchased at Macy's [redacted] location.  I can understand your frustration and
disappointment when you discovered they were two different sizes.
 
Upon
receipt of your letter, I contacted the Executive Office at Macy's in
[redacted], [redacted].  I explained what
had occurred and was assured that you can return or exchange the shoes
purchased at Macy's [redacted].  They
are able to accommodate whatever you decide as it pertains to the shoes.  Please bring the shoes and your receipt, to
the Macy's [redacted] store and they will be happy to assist you.
 
[redacted], thank you for bringing this matter to our attention and allowing me
the opportunity to assist you.  Your
continued loyalty is important and very much appreciated.   If I may be of further assistance, please
feel free to contact me at the telephone number listed below.
 
Sincerely,
 
 
 
Teryl P.
Macy's Executive Office
###-###-#### Extension
[redacted]
 
cc:  The Revdex.com
Complaint ID# [redacted]

Dear [redacted], We are in receipt of Revdex.com complaint # [redacted].  We have spoken to the referenced customer and have resolved all matters as expressed in the complaint. Based on this, we consider the matter closed satisfactorily. Thank you,  William A.Liaison, Omnichannel...

Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: Phone: ###-###-#### Fax: ###-###-####

[redacted]   [redacted]
 
July 8, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Revdex.com Complaint # [redacted]
        Store...

experience
 
Dear
[redacted]:
 
It was a pleasure to speak with you on July 6, 2015,
and thank you for accepting my sincere apology for the issues outlined in your
letter.  As a liaison in Macy's Executive
Office, I was asked to review and respond to your concerns.
 
Macy's has a very liberal return policy.  With a receipt or proof of purchase, we will
accept for exchange or return merchandise that does not completely satisfy our
customers.  A refund will be credited
back to the original form of payment used, or if our customers prefer, a store
credit will be issued.  I understand your
mother wanted the return and her new purchases processed as a single
transaction.  Again, sorry for any misunderstanding
or inconvenience this may have caused the both of you.
 
As discussed, Macy’s goal is to have professional and
courteous sales associates available within every department so that all of our
customers may have a positive and rewarding shopping experience.  While we are pleased to know that [redacted] provided
outstanding service with the return merchandise credit card transaction for
your mother, I was disappointed to learn of the problems you described that you
and your mother encountered with [redacted] at our Macy’s [redacted] store. 
 
Although we do not like to hear that we did not meet
your expectations, your comments are very important to us, as they provide us
an opportunity to follow up with the appropriate action.  Therefore, I forwarded a copy of your letter
to our Store Manager who assured me that he has addressed the issues outlined
in your letter.  However, due to privacy
and employment laws, I am unable to comment further on personnel matters or
provide you with an incident number for your records.
 
[redacted] thank you again for bringing this matter to our attention and giving me
the opportunity to respond.  I appreciate
your decision to consider this an isolated incident and to continue to shop at
Macy’s.  If I may be of assistance in the
future, do not hesitate to contact me at the telephone number listed below.
 
Sincerely,
 
 
[redacted]
Macy's Executive Office
###-###-#### Extension [redacted]
 
cc:  [redacted], Revdex.com
       Store Manager, Macy’s [redacted]

[redacted]   [redacted]
*
February
24, 2016
[redacted]
[redacted]
[redacted]
Re:  Revdex.com ID [redacted]
        Macy's account ending in [redacted]
Dear...

[redacted]: 
I am in receipt of a Revdex.com
complaint filed by [redacted] regarding your above referenced Macy's
account.  As a representative of Macy’s
Executive Office, I was asked to review and respond to your concerns on behalf
of Department Stores National Bank (DSNB). 
As this is an individual account in your name only, I am directing my
response to you.  I apologize for any
inconvenience you may have experienced.
Per the DSNB Credit Card Agreement, a late fee is
applied if the Minimum Payment Due is not received by the Payment Due Date
shown on your billing statement.  In
respect to interest charged to your account, if you have been paying less than
the Total New Balance on your Revolving account, you will be charged interest charges
on that balance from the first day of the billing cycle until the date that
your payment is received.  The minimum
interest charge is $2.00.  In using your
account, you consented to the terms of this Agreement, which includes a promise
to pay for all purchases, as well as the late fees and interest charges. 
In researching this matter, I found that the billing
statement for the period ending November 6, 2015, had a $37.57 balance, with a
$27.00 minimum payment due by December 4, 2015. 
When no payment was received by this date, your account was charged a
$27.00 late fee and $2.00 interest charge in accordance with the terms of the
DSNB Credit Card Agreement.  We received
your payment of $37.57 on December 6, 2015, which brought your account to a current
status, however because it was received two days after the Payment Due Date,
the late fee and interest charges were applied to your account.  The billing statement for the period ending
December 8, 2015, had a $29.00 balance, with a $29.00 minimum payment due by
January 4, 2016.  When no payment was
received, the account continued to accrue late fees and interest charges.   
Although these fees were properly charged to the
account, our records indicate that on February 17, 2016, we removed $93.00 in
late fees and $6.00 in interest charges from the account resulting in a zero
($0.00) balance on the account.  As of
the date of this letter, the account is open. 
Should you wish to close the account, please call me at the number
listed below, or call Credit Customer Service at ###-###-####.
For clarification, our calls are intended as a
courtesy to remind customers of a recently missed payment and are also an
opportunity to assist our customers with maintaining a good payment and credit
history with us. 
[redacted], thank you for bringing this matter to
our attention and giving me the opportunity to respond.  If I may be of additional assistance, please
contact me at the number listed below.
Sincerely,
Janice
D.
Macy's
Executive Office
###-###-####
Extension [redacted]
cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]Dear [redacted],To Whom may be concerned, This is [redacted], I have complained with Macy's business with rebate check not sending to me. I called Macy's executive office [redacted] ext [redacted]. But no body answered and I left message. And I also call you at [redacted], but the systems could not get my response for representatives service. So I email to you. Please help me out! Thanks!This is [redacted]. I contacted with Macy's executive office Mrs Moore and She said that the Macy's rebate center is in charge the rebate and she can not do anything. So she asked me to call and contact the rebate center just before I complained to you, I got nothing from the rebate center customer service. So what can I do now?Sincerely,[redacted]

January 21, 2016
[redacted]
Re:  RevDex.com complaint #[redacted]
        Macy’s [redacted] account ending in [redacted]
On behalf of Department Stores...

National Bank:
Contact Date(s) With
Customer:  January 20, 2016
Complaint Summary:  [redacted] set up automatic payments for her
Macy’s [redacted]; however, the payments were cancelled in error in September
2015 without her acknowledgement.  After
making her purchases in August and September, she expected the balance to be
paid automatically.  [redacted] received
multiple phone calls from our automated system requesting her to call us back. She did not respond to the phone calls thinking
it was a scam.  On January 18, 2016, she
checked her balance and found multiple late fees and interest charges from
September 2015, until January 2016. 
Resolution:  I contacted [redacted] on January 20, 2016,
advising that I have removed all of the late fees and interest charges,
totaling $114.87.  We contacted Manuel, a
supervisor in our credit department, and reviewed the account to be re-opened
as it was closed on January 17, 2016. 
The account has been re-opened and I have requested a credit balance
refund check be sent to the address noted above for the amount of $114.87.  Also, I have cleared our internal records of
any delinquency associated with this issue, and have requested that Equifax,
Experian, and TransUnion delete the delinquencies for September 2015, through
January 2016.  This resolved her
concerns.
Stephanie P.
Macy’s Executive Office
###-###-#### Extension [redacted]
cc: [redacted], Revdex.com

May 11, 2016[redacted]Re:  Revdex.com Complaint [redacted]       Macy’s gift cardDear [redacted]:  I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com.  As a...

representative of this office, I was asked to review and respond to your concerns.  Please accept my personal apology for any frustration this matter may have caused you.In May 2015, it came to our attention that several thousand Macy’s gift card numbers had been compromised; therefore, security holds were placed to prevent fraud in the use of older Macy’s gift cards.  In order to remove the block, the gift card holder must establish ownership of the gift card.  My research shows you called and spoke to an agent on April 1, 2016 who authorized the release of the security hold.  As of the date of this letter, your gift card has a $50.00 balance and is available for use. [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.   Sincerely,Rhea B.Macy's Executive Office###-###-#### Extension [redacted]cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I understand the the requirements to qualify for [redacted] benefits as they relate to my Macy's accounts.  However, in addition to the incorrect information that was provided to me the situation has gotten worse.  If you go back and listen to the conversation in reference to my [redacted] account, I asked for it to be closed with the understanding that the balance would be transferred to my regular Macy's account.  This was yet another lie provided by Macy's which has basically worsened my credit situation.  The balance has not been transferred, my original Macy's account has a higher than 0% interest rate when it was lowered to 0% back in 2015, and the [redacted] account is still accruing 25.99% interest.  Closing this account has now significantly lowered my credit score and there is nothing I can do to fix it.  That account had a $20,000 limit compared to $5000 limit of my regular Macy's account.  These errors on the part of Macy's representatives are truly causing me financial hardships to the point I may have to file bankrupt over being provided wrong information by both sales associates and phone representatives of Macys.
Regards,
[redacted]

April 17, 2018  [redacted]Marketplace Resource ConsultantCincinnati Revdex.com  Re: Revdex.com Complaint ID: [redacted] Dear [redacted]:  Our customer [redacted] has our sincere apology for these concerns and we have agreed on a...

resolution. Certainly, my contact information has been provided. Please let me know if there are any further questions or concerns. We appreciate the opportunity to address these issues. Sincerely,   Marjorie B.Macy's Executive Office###-###-#### Extension [redacted] cc: [redacted]