Macy's

[redacted],We are in receipt of
Complaint Id [redacted] regarding the customer’s furniture purchase.  We
have spoken with the customer about this issue and provided the customer with 3
options available to resolve the issue.  We will be working with the customer
until he is satisfied.  At...

this time Macy’s will consider this matter
closed.Thanks,Macy's Executive Office

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business responded immediately and were genuine and sincere in their regard for the matter and resolved it above and beyond my expectations. I am more than pleased with the level of customer support and resolution I received in response to my complaint. 
Thank you and kind regards,
[redacted]

[redacted]   [redacted]
February 11, 2016 
[redacted] 
[redacted] 
[redacted]
Re: Revdex.com complaint #[redacted]
       Macy’s account ending in...

[redacted]
On behalf of Department
Stores National Bank: 
Contact Date with Customer:  February 9,
2016
Complaint Summary:  [redacted] had fraudulent
purchases on her account and has submitted the proper forms to Macy’s.  Some of the charges have been removed, but
some are still on her account and she wants them removed as soon as possible,
and all fees removed as well. 
Resolution:  I called [redacted] and apologized for any
inconvenience she may have experienced. 
I informed her that all of the remaining charges have now been removed
from her account.  I also let her know
that I have credited all interest charges and a late fee.  These adjustments along with a payment of
$193.88 from February 8, 2016 leaves the account with a credit of $284.97,
which she should see on her next statement; and removed the reported late
payment from her credit report.  This
settled her complaint. 
Michael J.  
Macy’s Executive Office 
###-###-#### Extension [redacted]
cc: [redacted], Revdex.com

[redacted]:
We
are in receipt of complaint ID [redacted] regarding the customer's mattress
purchase. To resolve the issue, we have replaced the mattress. At this time
Macy's will consider the matter closed.
Thanks,
Macy's
Executive Office
Sincerely,
Macy's Executive...

Office

Macy's has nothing else to add for Judith Dickson and appreciate you re-closing this case.  We are currently answering a case from the [redacted] Dept. of Consumer Protection for her. Thanks,Dave Dave T.|  Executive Liaison Auditor  |  Executive Liaison Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]Customer called Revdex.com 3/6/18 stating he never received the list of actions, etc. that Macy's mentioned in their response to his complaint (see below). Date Sent: 2/23/2018 12:00:00 AMHi [redacted], I am in receipt of complaint #[redacted], [redacted], forwarded to us by the Revdex.com.  I have reviewed [redacted] complaint and I am listing the actions that took place to accommodate [redacted].  I have spoken to [redacted] and he has found a replacement mattress that will be delivered to him on 3/2/2018.  Macys considers this matter resolved and closed at this time with complete resolution. Thank you [redacted], Sandy M.Omnichannel Presidential Liaison Executive Office | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040Office: ###-###-####  Fax:  ###-###-####

September 21, 2015
 
 
[redacted]
Cincinnati Revdex.com
1 E Fourth St.
Suite 600
Cincinnati, OH 45202
 
Revdex.com Complaint # [redacted]
 
Dear
[redacted]: 
 
On
behalf of Macy's Executive Office I was asked to review this issue, case...

#
[redacted]. After thorough examination we have determined the circumstances
surrounding [redacted] situation and have reached an appropriate resolution.
 
Mr.
Zhang purchased a piece of luggage and was promised an accommodation adjustment
of $27.62. That credit, unfortunately, was not processed in a timely manner.
The credit as promised has now been processed effective September 18, 2015. In
speaking with [redacted] he requested a wholly unreasonable additional amount as
further accommodation for the delay. On behalf of Macy's I rejected this offer.
We did however, offer an equitable amount and he declined. Based on the above
circumstances  we consider this matter
closed.
 
Sincerely,
 
 
 
Melissa U.
Macy's Executive Office
###-###-#### Extension [redacted]

[redacted]   [redacted]
February 10, 2016
[redacted]
Re:       Revdex.com complaint ID...

#[redacted]
            Macy's account ending [redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the RevDex.com.  As a representative of Macy's
Executive Office, I was asked to review and respond to your concerns on behalf
of Department Stores National Bank.
We
regret any misunderstanding that may have occurred in regard to our Special
Event Account promotion.  The Special
Event Account is for no interest that is deferred for 12 months.  Federal regulations control how payments are
applied to your account.  First, your
minimum payment due is taken from your payment for each account type.  Then, any remaining amount is applied to the
balance with the highest interest rate (APR). 
This benefits you as it reduces the amount of interest charges you are
paying.  I do apologize for any
miscommunication that may have occurred when the Special Event account was
opened.  I have included an audit from
December 2, 2014 to January 16, 2016 and corresponding statements for your
review.  It appears that the payments
were applied to the account according to regulations.
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond.  After reviewing
the attached audit, do not hesitate to contact me at the telephone number
listed below if you have any questions.
Sincerely,
Cathy D.
Macy's Executive Office
###-###-#### Extension
[redacted]
Enclosures /mailed February 10, 2016
cc: [redacted], RevDex.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and a refund has been issued. 
Regards,
[redacted]

P.O. Box 52184   Phoenix, AZ 85072-2184
October 22, 2015
[redacted]
Re:  Revdex.com ID [redacted]
       Macy's account ending in [redacted]
Dear
[redacted]: 
I am
in receipt of your most recent complaint forwarded to Macy's Executive Office
by the Revdex.com.  As a
representative of this office, I was asked to review and respond to your
concerns on behalf of Department Stores National Bank.  I apologize for any inconvenience you may
have experienced. 
When
you advised me via email that you still had not received your replacement
Macy’s card, I requested an expedited card for you on October 14, 2015.  I am pleased to know that you received this
card as you confirmed via email on October 17, 2015. 
[redacted], thank you again for bringing this matter to our attention and giving
me the opportunity to respond.  Please
call me at the telephone number listed below if I may be of further assistance.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc:  [redacted],
Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted] I don't know how to explain myself properly as I am not a lawyer. I'm now being asked to fill out a fraud statement almost 2 years later to report the person that I think made the purchase, but my credit card wasn't stolen (it was not used at all to make this purchase). I paid off the initial purchase thinking that I had made it and inadvertently forgot about it but after looking at the dates of the transaction I realized that I was working that day for 24 hrs..... I am totally confused on how someone was able to walk into the store and make a purchase on my account w/o a credit card. I'm now being asked to either give up that persons name (who I think did this) or pay the bill but there were No authorized users on this account...... I guess A Judge is going to have to figure this out because I'm not satisfied w/ any of the solution thus far.... Again I say all this could have been handled in October 2015 if I had received a bill....

April 20, 2016
[redacted]
[redacted]
[redacted]
Re:  Revdex.com Complaint ID [redacted] 
      Macy’s account ending in [redacted]  
Dear [redacted]: 
I am in...

receipt of
your complaint filed with the Revdex.com and forwarded to Macy’s
Executive Office, where as a liaison, I was asked to review and respond to your
concerns on behalf of Department Stores National Bank.  Please accept my apology for the level of
service you described receiving and for any inconvenience this situation
regarding your account may have caused. 
My review confirmed
that the bank reduced the credit limit of your account after a scheduled review
of your credit bureau. A letter was sent
to you (enclosed) informing you of that change and explaining the reasons they took
that action.  We are unable to increase
your limit to the previous level. 
Moreover, because the account was closed at your request on February 24,
2016, it cannot be reopened. 
As of the date of
this letter, your account balance is $101.88, with a $95.00 payment (including
$54.00 past-due) due by May 16, 2016.
[redacted], while
we would like to respond positively to every customer, at times it is not
feasible.  If you need assistance on another
matter, feel free to call me at the telephone number noted below. 
Sincerely,
Michael J.
Macy’s Executive
Office
###-###-####
Extension [redacted]
Enclosure / mailed April 20, 2016
cc: [redacted], Revdex.com

Dear [redacted]: We are in receipt of Revdex.com Complaint ID #[redacted] for [redacted].I have spoken with the customer regarding her customer service experience and have reported it to my colleagues here in the Presidential Office. Further, we have apologized and released the funds back to her Gift...

Card.[redacted] has my direct contact information if she experiences problems with this issue in the future.Based on the above, we consider this issue closed. Michele S.Omnichannel Presidential CorrespondentOmnichannel Selling and Service Escalation Team | MCCS Executive Office

[redacted]   [redacted]
  
December 8, 2015
[redacted] 
[redacted] 
[redacted] 
Re: Revdex.com complaint #[redacted]
   ...

   Macy’s account ending in [redacted]
On behalf of Department
Stores National Bank:   
Contact Date with Customer:  December 5,
2015 
Complaint Summary: 
[redacted] was told the pay-off amount for her account
after removing a late fee, and submitted a payment for the balance in
full.  However, her next statement had
another late fee applied. She asks that
her balance be adjusted to zero. 
Resolution:  I called and spoke to [redacted], and
apologized for her experience.  I
informed her that a late fee in the amount of $38.00 and an interest charge of
$2.36 were reversed.  However, her
payment was received late.  I informed
her that as a gesture of goodwill, I removed an additional late fee of $38.00
and interest charges of $4.00, for a credit of $40.00 on the account.  We are refunding that to her by check, which will
be received in the mail in 7-10 days.  I
also confirmed that her account was closed on November 13, 2015.  This resolved her complaint. 
Michael J.  
Macy’s Executive Office 
###-###-#### Extension [redacted] 
cc: [redacted], Revdex.com

February 09, 2018  [redacted]Marketplace Resource ConsultantCincinnati Revdex.com  Re: Revdex.com Complaint ID: [redacted] Dear [redacted]:  On behalf of Macy's Executive Office, I did speak with [redacted] regarding her concerns with...

the refunds. [redacted] has our sincere apology for any issues surrounding this issue. The concerns have been addressed and resolved. Sincerely,   Marjorie B.Macy's Executive Office###-###-#### Extension [redacted] cc: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I hope that Macys will attend more closely to suspicious activity on their credit cards and that in the future card holders will be updated frequently in the event of fraud. I did get a couple phone calls since my last letter from a technical support representative and we were able to fix my online account problems so thank you for that. 
Regards,
[redacted]

August 30, 2017    [redacted]   Re: Revdex.com Complaint ID [redacted]        Macy’s store account ending in [redacted]   Dear [redacted]:   We are in receipt of...

your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office, where as a liaison, I was asked to review and respond to your inquiry on behalf of Department Stores National Bank. Please accept my apology for any concern or inconvenience this situation may have caused.   My research confirmed that your purchase on August 23, 2017, of $284.77, was placed on hold for security reasons to protect your account and submitted to Macy’s Credit Authorizations for review. Unfortunately, they were unable to verify that it was you that was shopping with their authentication process, and you would not complete the additional verification step that was requested. Therefore, the purchase was declined. With regret, this letter will also confirm that your account was closed at your request on August 23, 2017, and has a zero balance.   Thank you for bringing this matter to our attention and giving me the opportunity to respond. If I may be of additional on another matter, feel free to contact me at the number below.   Sincerely,     Michael J. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
[The only further contact we had was a phone call to send me a return label but they will not honor the original sale to exchange for a suit of the same original value as this suit itself as they say the sale is over for a while but that is their own fault for ignoring my case for so long and dragging out this Revdex.com report so long that yea now at this point the sale is way over. They only have themselves to blame for that. I offered them to accept a simple exchange in store or  online for a suit of the same value as the actual suit that I have not tp just refund the sale price and that I will accept that as final conpensation but they do not want to do that because they sent me a gift card for 150 which was meant to take care of what happened up until this suit ie the company error to begin with all the mostakes and errors they made along the way and sending me a suit with imperfect stiching WHICH I SENT IN PICTURES TO THE Revdex.com on previous letter and the 150 was to compensate all of what occured  not to deny me the ability to exchange the 2nd suit that they sent me which doesnt fit me. For a suit of equal value. Ashe kept saying that I simply dont like the quality and kept ignoring me when I said it doesnt fit me. I believe that after all that transpired all Im asking at this point is to exchange a suit which I have with original tags and all for a suit of actual equal value then I would be willing to forgive this case but they want to be stubborn and make threats now that I just keep rebutting their response and for no reason but they havent given me any reason to close the case I have a serious claim against them and they  are constantly trying to make it like its my own issue and  they have done so much for me etc ehich is not true so why should I accept that.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Providing that at this time the damage to my cr fit reports has been removed.  Macy's rep said, it would take up to 10 days to see their removal of the credit damage.  It is now 21 days and my credit should be restored .
Regards,
[redacted]

February 6, 2018   [redacted]   Re:  Revdex.com Complaint ID #[redacted]        Macy’s [redacted] account ending in [redacted] (closed)        Macy’s store...

account ending in [redacted]   Dear [redacted]:   I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office. As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. Please accept my sincere apology for any inconvenience and frustration you experienced regarding this matter including the representative who disconnected the online chat without first confirming with you.   When an account is reported lost, we will issue a replacement card to the address listed on the account. Our records indicate that we reported the Macy’s [redacted] account and Macy’s store account lost several times in the past with the most recent activity with a Macy’s store account in 2017. The Macy’s [redacted] account ending in [redacted] was opened on June 5, 2009, and closed on February 8, 2013, by the customer. On September 27, 2017, we reported the Macy’s store account ending in [redacted] lost and the system generated a new account ending in [redacted] and a replacement card was not issued. On November 20, 2017, the Macy’s store account ending in [redacted] was reported lost and a new account ending in [redacted] was issued. A replacement card was requested. On December 27, 2017, the address was updated. On this same date, the account ending in [redacted] was reported lost and a new account ending in [redacted] was issued, but no card was sent. This account ending in [redacted] has a $25.00 credit balance for the courtesy adjustment from November 20, 2017. On January 14, 2018, you called stating that you had not received the Macy’s store card. On the following date, we reported the Macy’s account ending in [redacted] lost, and changed the address again which matches the one listed above. I requested that a card be sent to you for the newly issued Macy’s account ending in [redacted]. I also requested a refund check for the $25.00 credit balance, which you will receive within 7-10 business days. Please note that we do not send out billing statements when an account has a zero ($0.00) balance. The representatives who initially reported your card lost on September 27, 2017 should have ensured that a replacement card was issued and confirmed the address. Since then, we changed your address on two separate occasions. Be assured that I have shared your complaint and my response with the appropriate management.   I understand you are requesting some type of compensation; however, Macy's does not provide compensation due to a situation such as this. With respect to the pair of shoes that you referenced you returned to the Macy’s Pembroke Lakes store, please provide me a copy of the receipt, and I will be happy to further research this matter. Thank you for the time you took to bring your concerns to our attention and for giving me the opportunity to respond. If you have any further questions, do not hesitate to contact me at the telephone number listed below.   Sincerely,     Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com        Customer Services Manager