Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Reopening the case with UPS is not a sufficient response.  My purchase was conducted with Bloomingdale's.  Thus, they are the ones with the obligation and the responsibility to me, as their client.  They have not provided me with any evidence of the claim or investigation.  Simply to say that it is up to UPS is not a response.  Bloomjngdale's did not handle the matter properly.  I reported the package missing on August 29, 2015.  Bloomingdale's did not initiate a claim with UPS until September 10, 2015, almost 2 weeks later.  Any possible evidence was long tainted or gone and thus, UPS rejecting the claim is ludicrous, especially as no evidence has been shown to me.  Furthermore, I did not receive any follow up or responses to emails or calls from Bloomingdale's, and again they are the ones with the responsibility to me as their client.  Their customer service team was extremely rude and clearly inefficient. Bloomingdale's has the responsibility to make me whole as their client and then solve whatever issue with UPS, in the same manner.  
Regards,
[redacted]

February 3, 2017[redacted]Re: Revdex.com, Complaint ID #[redacted]Dear [redacted]:I am in receipt of your additional comments filed with the Revdex.com, which were forwarded to Macy’s Executive Office. As I am familiar with this matter, I was asked to review and respond to your concerns. I again offer my apology for any frustration this matter may have caused.My letter of January 2, 2017, did not state that there was a waiting period, or signage to that effect in the stores, to repurchase returned items. I regret learning of the misinformation you describe receiving from an associate at the Macy’s in [redacted]. I have forwarded your correspondence to the Vice President Store Manager of Macy’s [redacted] for further review with their store’s team. If our stores further reduce an item’s price within 10 days of the original purchase, we refund the price difference when you present your original receipt. This policy is posted on public facing signs within each Macy’s store in the general vicinity of each cash register. Your initial complaint states that the original purchase date of the items was on October 5, 2016, and you returned to the store on December 17, 2016, to obtain a price adjustment. This time period is beyond the 10-day limit for a valid price adjustment. Any price adjustment or return that is outside the parameters of our established policies is honored at the discretion of store management and would be an accommodation to you. If you would like, please send me a copy of your original purchase receipt and I would be happy to review this further. You may send this information to me directly using the return address listed above, or via email at [redacted].Thank you again for allowing me to respond to your inquiry. If you have any additional questions, feel free to contact me at the telephone number listed below.Sincerely,      Stephen C.Macy’s Executive Office###-###-#### Extension [redacted]    cc: [redacted], Revdex.com Vice President, Store Manager – Macy’s [redacted]

July 28, 2016[redacted]Re:  Revdex.com Complaint ID #[redacted]        Macy’s account ending in [redacted]        Macy’s Gift CardDear [redacted]:  I am in receipt of your complaint...

forwarded to Macy’s Executive Office by the Revdex.com.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).  We had hoped to speak with you personally regarding this matter; however, our attempts to reach you were unsuccessful, and we were only able to leave voice messages on April 12 and 13, 2016.  Please accept my personal apology for any inconvenience you may have experienced regarding this issue, and for the delay in responding to your concerns.We strive to provide the highest protection possible for all customers, and this includes extra security measures on gift card purchases.  I regret to inform you that we are unable to reissue the $400.00 gift card purchased on December 3, 2015, on the Macy’s account referenced above.  After reviewing our records, we confirmed the original receipt was present at the time this gift card was transferred to an EZ Exchange card ending in [redacted] on December 9, 2015.  A manager in our Consumer Protection Department spoke with you on March 25, 2016, and determined this gift card cannot be reissued since you no longer have the original purchase receipt.  Due to the high risk nature of gift cards, per policy we cannot accept an e-mail copy of your receipt, nor a photograph of the original gift card as evidence to reissue the gift card.  Our research also shows the signature for the EZ Exchange card ending in [redacted] is very similar to the signature on the original receipt from December 3, 2015.Please note, your account has gone past due for the billing periods ending January 29, 2016, through June 29, 2016.  As a result, your account was closed on July 20, 2016, in accordance with the DSNB Credit Card Agreement.  [redacted], thank you for bringing this matter to our attention.  If I may be of further assistance in the future, please do not hesitate to contact me at the number listed below.      Sincerely,Alison G.Macy's Executive Office###-###-#### Extension [redacted]cc:  [redacted], Revdex.com

Dear [redacted],We are in receipt of Revdex.com complaint number [redacted]. After speaking with the customer we have agreed to honor the pricing of a comparable item when he chooses to do so. Based on this information we are considering this matter closed satisfactorily. Thank you. Theresa S.Liaison,...

Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

[redacted]   [redacted]
  
September 17, 2015
 
 
 
[redacted]
 
Re:    Revdex.com ID [redacted]
 
Dear [redacted]:
 
I am in receipt of the additional comments to your
complaint filed with the Revdex.com, which was forwarded to Macy’s
Executive Office.  As a liaison in this
office, I was asked to review and respond to your concerns. 
 
Thank you for providing a copy of the documentation
you received from the Internal Revenue Service (IRS) concerning the 1099-R
forms from Macy’s, Inc.  For
clarification, IRS 1099-R forms are issued to individuals who receive monetary
distributions from a pension, annuity, retirement, profit sharing plan, or IRA.  As noted on the forms you provided, you were
issued a 1099-R for the tax years 2010, 2013 and 2014 due to monetary
distributions from a Macy’s Inc. Benefit Plan Trust.  For information concerning these
disbursements and the receipt of your 1099-R forms, please contact Macy’s, Inc.
Benefit Plan directly at ###-###-####.
 
[redacted], thank you for bringing this matter to our
attention and allowing me an opportunity to respond.  If I may be of assistance on another matter,
please do not hesitate to contact me at the telephone number listed below.
 
Sincerely,
 
 
Carye C.
Macy’s Executive Office
###-###-#### Extension [redacted]
 
cc:     [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
They still have not issued a refund to my credit card for the items I've returned.  I've only been contacted by their Presidential office but they still have not issued refund nor addressed outstanding concern.
Regards,
[redacted]

[redacted]   [redacted]
January 18, 2016
[redacted]
Re:       RevDex.com Complaint #[redacted]
           ...

Macy’s
account ending in [redacted] (lost)
            Macy’s account ending in [redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the RevDex.com.  As a representative of Macy’s
Executive Office, I was asked to review and respond to your concerns on behalf
of Department Stores National Bank.  We
sincerely regret any frustration you may have experienced regarding this issue.
Macy’s offers a New Account Discount to individuals
who apply for and are approved for a new Macy’s account.  Customers receive a 20% discount up to
$100.00 off purchases charged to the new Macy’s account the day it is opened as
well as the following day.  If the
customer returns merchandise, the discount is debited back to the account.
Upon review, I found that you opened your Macy’s
account ending in [redacted] on August 20, 2015. 
According to the billing statement for the period ending on September
11, 2015, you purchased a diamond solitaire ring when you opened your account
at our [redacted] store, and received a $100.00 New Account Discount for
your purchase.  On September 4, 2015, you
returned the jewelry to our store, and we removed the $100.00 New Account Discount
from your account. 
With respect to your new Macy’s card and billing
statements, I am sorry that the incorrect address was entered when your
application for a new account was processed. 
Our records show we updated your address on October 14, 2015.  On that same day, we reported your Macy’s
account ending in [redacted] lost, and issued a new card with a new account number ending
in [redacted].  For reference, I am sending
copies of your billing statements for September, November, and December
2015.  The October 2015 billing statement
was not generated because your account had a zero ($0.00) balance.
Although we would like to respond favorably to every
customer’s request, that is not always feasible.  We are required to maintain and adhere to
specific policies and procedures to ensure our customers nationwide receive
fair and consistent treatment.  If I may
be of additional assistance, do not hesitate to contact me at the telephone
number listed below.
Sincerely,
Regina M.
Macy's Executive Office
###-###-#### Extension [redacted]
Enclosures  / mailed January 18, 2016                                      ...⇄
cc:     [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]I am trying to resolve this problem. The Macy's contact there sent Revdex.com a letter that the matter had been resolved and that she had sent me a en email to that effect.. I haven't received anything.. I would like to sign off resolved for the Revdex.com but I'd like a copy of macys email.. I think the contacts name was Tara?Thank you......

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]Dear [redacted]:I am in receipt of your complaint #[redacted] forwarded to us by the Revdex.com. As a representative of Macy's Executive Office, I was asked to review and respond to your concerns. I apologize for the inconvenience of the...

ordering process over this past weekend. I was able to place this order for theearrings. I have sent these as a courtesy for your frustration. Thank you so much for being our valued customer, if you should have any further questions or concerns please contact me at the number below. Happy holidays to you and yours.Sincerely, Tara B.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

Dear [redacted],I am in receipt of Revdex.com Complaint ID #[redacted]. I have spoken with [redacted] and I have resolved all matters as expressed in the complaint. Based on this, we consider the matter closed satisfactorily. Thank you. Sincerely, Yvonne  F.Liaison, Omnichannel Executive...

Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Macy's indicated that they transfer the refund to may account but it didn't appear on my records and I make three call with the customer service and they can check their system for this call and every time they told me that it will take about 15 working day to refund the amount to my account so it means that their is no refund and the second issue that the additional fees totaling $28.18, which include interest and a late payment fee must not applied to my account because it isn't my fault
Regards,
[redacted]

Hi [redacted], I was unable to provide a final response on this complaint. We offered the customer a return / reselection at no additional cost. He agreed and has made his selection of a replacement mattress. Delivery will be completed next week. We now consider this matter closed. Thanks, Macy’s Executive Office

June 22, 2016     [redacted]   Re:  Revdex.com Complaint ID [redacted]         Macy’s [redacted] account ending in [redacted]...

        Macy’s store account ending in [redacted]   Dear [redacted]:    We are in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your inquiry on behalf of Department Stores National Bank.  Please accept my apology for any concern this situation regarding your accounts may have caused and for the service you described receiving.  While I would have liked to speak with you personally about this matter, my attempts to reach you were unsuccessful.    My research found that this situation was previously resolved.  The payment of $30.08 has been moved from your Macy’s [redacted] account and applied to your Macy’s store account as you requested.  This adjustment was made on May 4, 2016, and was shown on your billing statement for the period ending May 20, 2016.  As of the above date, the Macy’s store account has a zero ($0.00) balance.  As a courtesy to you I removed the late fee of $27.00 that was applied to your Macy’s [redacted] account on June 21, 2016, bringing the account to a balance of $96.22.  This letter will also confirm that both accounts were closed at your request on June 1, 2016.    [redacted], thank you for allowing me to respond.  If you need assistance on another matter, feel free to call me at the telephone number noted below.    Sincerely,     Michael J. Macy’s Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

[redacted],
 
We
received the complaint for [redacted] regarding ID [redacted]. The customer
stated the bed frame was missing parts at delivery and they were inconvenienced
having to wait to have this assembled. We have processed an adjustment on the
bed frame as compensation due...

to this incident.
 
Macy's
Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]

November 15, 2016     [redacted]   Re:  Revdex.com Complaint ID #[redacted]   Dear [redacted]   I am in receipt of you complaint filed with the Revdex.com, which was forwarded to Macy’s...

Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns.  I regret any inconvenience this matter may have caused you.   In researching your inquiry, I have confirmed the transaction on October 8, 2016, was successfully processed in our [redacted] store location.  In attempts to retrieve further information, I sent an email to your email address provided on your Revdex.com complaint, on November 8, 2016 and November 10, 2016.   I requested a copy of the original return receipt along with the account number associated with your [redacted] account, for further investigation.  As of the date of this letter, I have yet to receive a response.   On November 9, 2016, I reached out to the Store Manager of our [redacted] store location to forward your complaint.  I was provided a copy of the original return receipt and was informed that the return was successfully processed.  I have enclosed a copy of the receipt, for your records.    [redacted] I know this may not be the outcome you were hoping to receive.  However, I am unable to respond to this complaint in detail with the information you provided.  I welcome the opportunity to address your concerns appropriately, but ask that you provided more specific information.  Please feel free to contact me at the telephone number listed below.   Sincerely,     Tyeisha B. Macy’s Executive Office [redacted] 73603   Enclosure / mailed November 15, 2016   cc: [redacted], Revdex.com

A credit has been issued and the complaint has been resolved satisfactorily.Regards,

P.O. Box 8220 Mason, OH 45040March 14, 2018[redacted]RE: Revdex.com Case#[redacted]Macy's Account ending in [redacted]Dear [redacted]:I am in receipt of your complaint filed with the Revdex.com which was forwarded to Macy's...

Executive Office on February 26, 2018. As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB). I sincerely apologize for any inconvenience you may have experienced due to the matters outlined in your correspondence.The terms of the DSNB Credit Card Agreement (enclosed) states that if you have been paying less than the new balance on your account each month and you then decide to pay your balance in full, you will be charged interest on that balance from the first day of the billing cycle until the date your payment is received. The interest charge is for the money loaned to you during that period and will appear on the next month's billing statement which may result in a statement with interest only. You can avoid being charged interest by paying your new balance in full every month by your payment due date. Applying this billing policy to your account, the $2.00 interest charge on your January 22, 2018, statement was for interest charged on your account because you carried a balance from the previous billing period. Specifically, you were charged interest for the balance between November 24, 2017, and the date of December 22, 2017, in which your payment of $26.48 was applied to your account. My review found that all interest and fees were properly charged and no refund of interest or accrued fees will be made.The above referenced account was closed by the creditor due to delinquency on January 17, 2018 and a letter was mailed to you (copy enclosed). We understand that you are displeased with the closure of your account; however, at this time, our position remains unchanged. Under the terms and conditions of the credit card agreement that governs the Macy's card issued by Department Stores National Bank, we may close your account or suspend account privileges at any time for any reason. As of the date of this letter, your Macy's account is closed with a zero ($0.00) balance. If you have further questions regarding the closure of the account, please call ###-###-####.If you have questions or disagree with the information provided by the credit bureau agencies, you can contact them at the address below. [redacted] #-###-###-####[redacted] ###-###-####[redacted] ###-###-####[redacted], thank you for bringing this matter to our attention. Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.Sincerely,Briana D.Macy's Executive Office ###-###-#### Extension [redacted]EnclosureCc: [redacted], Revdex.com

[redacted]   [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Re:  Revdex.com ID [redacted]
     Bloomingdale's account ending in [redacted]
Dear
[redacted]: 
I am
in receipt of your most recent complaint forwarded to Bloomingdale's Executive
Office by the Revdex.com.  As
a representative of this office and because I am familiar with your file, I was
asked to review and respond to your concerns on behalf of FDS Bank. Please accept my personal apology for any
inconvenience you may have experienced.  
Thank
you for your voice mail message on December 30, 2015, stating that the $217.16
from your account's credit balance posted to your bank account.  I apologize for the length of time it took to
resolve this issue for you.
[redacted]
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond.  If I may be of
additional assistance, please contact me at the number listed below.
Sincerely,
Janice D.
Bloomingdale's Executive
Office
###-###-#### Extension
[redacted]
cc:  [redacted],
Revdex.com