Macy's

I am in receipt of Mr. [redacted]'s complaint ID [redacted]. As a representative of Macy's Executive Office, I was asked to review and respond to his concerns. Unfortunately, I have been unable to speak to Mr. [redacted] directly. I have, however, left him several messages regarding his concerns. To date, I...

have not had a response back from Mr. [redacted].Based on the above, Macy's considers this complaint closed. Sincerely,Colette O[redacted]Macy's Executive Office###-###-#### Extension [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me at this time. 
Regards,
[redacted]

February 21, 2017[redacted]  [redacted]Re: Macy's Account Dear [redacted]:  I am in receipt of the additional response you submitted to the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond on behalf of Department Stores National Bank.  It is unfortunate that we received this response before you had an opportunity to receive our letter sent to you on February 15, 2017.  Please find a copy of that response letter for your review.  Our records do not show that we have an account listed under your name.  However, we were able to confirm that you were listed as an authorized buyer with the Macy’s account number you listed on your original complaint.  Please understand, because you do not have ownership of the Macy’s account that appeared on your credit report, we are not able to provide you with any personal information regarding this account.  We have confirmed that the Macy's account you referenced in your complaint is no longer reporting on your credit report with the credit reporting agencies.[redacted], please feel free to contact us at the address below if you have further questions regarding this matter.Sincerely,Diane M.Macy's Executive Office###-###-#### Extension [redacted]Enclosurecc: Revdex.com      Case# [redacted]

September
3, 2015
 
 
[redacted]
[redacted]
[redacted]  [redacted]
 
RE:  Revdex.com Complaint ID...

[redacted]
       
On behalf
of Department Stores National Bank:                                     �...⇄
 
Contact Date With Customer:  August 31, 2015, via telephone.
 
Complaint Summary:   On August 21, 2015, Macy’s automatic online
payment system processed a $115.00 payment to [redacted] account without
his authorization, as it did not recognize that he had already made a payment
by phone to fulfill the past due amount due on August 21, 2015.  [redacted] sought a personal phone call
from our office to explain what happened so I called him.
 
Resolution:  I apologized to [redacted] for any
inconvenience this unintended error may have caused him.  I processed a request to have this $115.00
payment returned to him in the form of a check that he will receive in
approximately 7 to 10 days.  I am also
sending him $50.00 in Macy’s Money certificates (under separate cover) to use
on a future shopping trip at Macy’s.
 
 
Carrie
W.
Macy’s
Executive Office
###-###-####
 Extension [redacted]
 
cc: [redacted], Revdex.com  American Express is a
federally registered service mark of American Express and is used by Department
Stores National Bank pursuant to a license. 
This credit card program is issued and administered by Department Stores
National Bank.

June 12, 2017   [redacted]   Re:  Revdex.com Complaint ID #[redacted]        Macy’s [redacted] account ending in [redacted] (closed)        Macy’s store account...

ending in [redacted] (open)   Dear [redacted]:   I am in receipt of the complaint you filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. I apologize for any incorrect information you may have been provided regarding the [redacted] ([redacted]) as it relates to your accounts.   The [redacted] provides for a lower APR on debt incurred prior to active duty service.  Upon review of your accounts, my research confirms that both accounts referenced above do not qualify for the zero (0) percent annual percentage rate (APR) because they were opened after your Active Duty date of July 12, 2009.  The Macy’s store account was opened on November 16, 2015, and the Macy’s [redacted] account was opened on August 14, 2016.    On May 23, 2017, you were mailed a letter (copy enclosed) explaining that the [redacted], provides a lower APR on debt incurred prior to an active duty service.  Respectfully, I must decline your request to lower your APR.   As of the date of this letter, your Macy’s store account is open with a zero ($0.00) balance and has an APR of 24.75%.  Your Macy’s [redacted] account is closed, per your request and has a $17,591.95 balance and has an APR of 25.99%.    [redacted], thank you for your service to our country.  I hope that you can understand our position on this matter although it may differ from your own.  Please do not hesitate to contact me at the telephone number below if you need assistance on a different matter as our decision has not changed and we consider this issue closed.   Sincerely, Monique M. Macy’s Executive Office ###-###-#### Extension [redacted]   Enclosure   cc: [redacted], Revdex.com

Dear [redacted]:I am addressing this issue on behalf of Macy's Executive Office. Thank you for your courtesy when we spoke.Please accept my sincere apology for any inconvenience you experienced when you didn't receive your free gift with purchase after several attempts. I have replaced this...

order for you with new free gifts. You're new order number is[redacted], thank you for bringing this issue to our awareness and allowing me to respond. If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below.Sincerely, Dakota B.|OmnichannelPresidential CorrespondentOmnichannel Selling and Service Escalation Team |MCCS Executive OfficePhone:###-###-####|Fax: ###-###-####|Email[redacted]

November 09, 2015 [redacted] Re: Revdex.com Complaint ID: # [redacted] Dear [redacted]:   I am in receipt of the additional concerns you have regarding this matter. On behalf of Macy's Executive Office I apologize that another request has been needed for the $9.99 credit to your Macy's card. I have submitted that request again today. There was a $2.00 adjustment to your Macy's card, as a courtesy. Your gift card ending in [redacted] is for $125.00 and is part of your refund for macys.com order #[redacted], as your original payment included a gift card for $125.00. In respect and consideration, I did send you a $50.00 Macy's gift card which ends in [redacted]. Please do not hesitate to contact me at the number listed below, if I can be of further assistance.   Sincerely, Marjorie B. Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted], Cincinnati Revdex.com

[redacted]Cincinnati Revdex.com7 West Seventh StreetSte 1600Cincinnati,
OH 45202Dear [redacted]: I am in receipt of the rebuttal for
[redacted]. On the advice of Bloomingdale's legal department, we are unable to
remove the blocks from his gift cards. We have been made aware that the gift
cards being sold by [redacted] have been compromised. [redacted] has been
previously advised that he must contact [redacted] to discuss any refund on his
purchase. Bloomingdale's has no affiliation with [redacted] nor any financial
responsibility for transactions on its website.Bloomingdale's considers
this matter resolved and closed satisfactorily.
Sincerely,Colette O.Bloomingdale's Executive
Office###-###-#### Extension [redacted]

Mr. Randy P.:I will accept Macy's response and hope in the future nothing like this happens again. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

P.O. Box 8220 Mason, OH 45040RE: Revdex.com Complaint ID[redacted]Dear [redacted]: I am in receipt of your complaint filed with the Revdex.com (Revdex.com), concerning your above referenced Macy's account. As a representative of Macy's Executive Office, I was...

asked to review and respond on behalf of Department Stores National Bank (DSNB). I am sorry to learn you continue to have concerns regarding the reporting of your account to the credit reporting agencies. Our records indicate that we have responded to your concerns recently on April 10, 2018, and in our response dated April 18, 2018, (copies enclosed).We understand that you are attempting to improve your credit report by requesting that we modify the payment history associated with your Macy's account. In applying for this Macy's account and making purchases and payments, you consented to be bound by the terms of the DSNB Card Agreement. As explained in the letter dated April 10, 2018, the delinquency related to your account was not a result of a billing or bank error. We are required to report accurate account history and payment performance to the credit reporting agencies. We have reviewed your concerns once more and our decision has not changed regarding this matter. Based on the information outlined in the response letter you received, we are unable to accommodate your request to remove the delinquencies related to this issue. As of the date of this letter, your account is closed with a zero ($0.00) balance. I hope that you can understand our position on this matter, although it may differ from your own. We must be fair and consistent to all customers. If I may be of any further assistance, please feel free to contact me at the telephone below. Sincerely,Macy's Executive Office#-###-###-#### Extension Enclosurescc: [redacted], Revdex.com

[redacted]   [redacted]
 
August
18, 2015
 
[redacted]
[redacted]
[redacted]
 
Re:  Revdex.com ID [redacted]
       Macy's
account...

ending in [redacted]
 
Dear [redacted]: 
 
I am in receipt of your complaint forwarded to
Macy's Executive Office by the Revdex.com.  As a representative of this office, I was
asked to review and respond to your concerns on behalf of Department Stores
National Bank.  The service you describe
in your complaint is not typical of the level of quality customer service that
we strive to provide.  I apologize for
any inconvenience this matter may have caused you and I can assure you that
Macy’s does not engage in unlawful business practices of any kind.
 
In
researching this matter, I found that your billing statement for the period
ending June 2, 2015, had a $362.27 balance, with a $25.00 minimum payment due
by July 2, 2015.  We received your $50.00
payment on June 5, 2015 and your $112.27 payment on June 19, 2015, and your account
was charged a $4.07 interest charge resulting in a new balance of $204.07 due
by August 2, 2015.  When no payment was
received by the due date, a late fee of $25.00 and a $4.63 interest charge,
plus your $16.96 purchase, resulted in a new balance of $250.66, with a minimum
payment of $75.00 due by September 2, 2015. 
We received your most recent payment of $100.00 on August 10, 2015, and
as a one-time courtesy, on August 17, 2015, I removed a $25.00 late fee from
your account.  These two transactions will
be reflected on your next billing statement. 
Copies of the billing statements from June through August 2015 are
enclosed as reference. 
 
Our
records do not indicate any system issues for online payments this month.  We do have record of the automatic payment on
your account that was set up on August 5, 2015, for a payment on September 2,
2015.
 
For
future reference, Macy’s offers additional payment options.  When mailing payments, please send payment seven
(7) to ten (10) business days before your due date to ensure they are received
timely and to avoid a late fee.  Our
Online Bill Pay service on macys.com is free of charge and payments post to
your account the date you make them online. 
You may also pay at any register in our stores, as those payments post
immediately to your account.  Finally,
you may make a payment over the phone by calling the number on the back of your
card or on your billing statement.  These
payments are applied to your account the same day and are free of charge.  Please note, that you can pay on your Macy’s
account at any time; however, automatic payments cannot be scheduled within
three (3) days of each other, and if you do not pay at least the minimum
payment amount by the due date, your account will be charged a late fee.
 
[redacted], if I may be of further assistance, please
call me at the telephone number listed below.
 
Sincerely,
 
 
Janice D.
Macy's
Executive Office
###-###-####
Extension [redacted]
 
Enclosures / mailed August 18, 2015
 
cc:  [redacted], Revdex.com

April 12. 2018[redacted]Re: Revdex.com Complaint ID [redacted]Macy's Account ending in [redacted]Dear [redacted]:I am in receipt of your recent correspondence forwarded to us by the Revdex.com. As a liaison in Macy's...

Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.I apologize for any inconvenience or misunderstanding you may have experienced as a result of the matters outlined in your correspondence. I was also disappointed to learn that your call was disconnected while speaking with Macy's Customer Service. It is always a concern when one of our customers is not satisfied. Upon receipt of your complaint, I reviewed your Macy's account in detail, and also partnered with our Loyalty Team who oversees the Macy's Thanks For Sharing Program.In order to enroll in the Macy's Thanks For Sharing Program, you are required to charge the $25.00 enrollment fee to your Macy's credit account anytime on or after August 30, 2017, through the program end date of December 31, 2017. Only Macy's credit account cardholders are eligible to enroll, and the enrollment fee must be charged to the Macy's account being enrolled. Paying the enrollment fee in any other manner will not enroll your account in the program. Unfortunately, our records show that you were never enrolled in the Macy's Thanks For Sharing Program, and this enrollment fee was never charged to your above-referenced Macy's account.Per the Terms & Conditions outlined on Macys.com, when you enroll in the Macy's Thanks For Sharing Program. you will begin receiving card value calculated at 10% of the "net purchases" charged to your enrolled Macy's account. Net purchases are calculated by subtracting all sales tax. discounts, adjustments, and returns from your purchases of eligible merchandise. According to your billing statements, a total including tax of only $26.93 was charged to your Macy's account between August 31, 2017. and December 31, 2017.In your correspondence. you mentioned that you had received an email stating that you would receive a reward of $95.12 from Macy's Thanks For Sharing Program, and that you spoke with Macy's Credit Customer Service Department who informed you that a reward card would be resent in the mail. I regret that you were provided with any inaccurate information in the form of mailed correspondence, or while speaking with Macy's Credit Customer Service Department. While we are saddened by your experiences, unfortunately we are unable to accommodate your request for compensation.Thank you for bringing these matters to our attention and giving me the opportunity to respond. I assure you your business is important to us, as well as appreciated. Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.Sincerely.Justin B.Macy's Executive Office###-###-#### Extension [redacted]cc: [redacted]The Revdex.com

August 3, 2016     [redacted]   Re:  [redacted] - Case #[redacted]         Revdex.com Complaint ID [redacted]         Macy’s...

account ending in [redacted]    Dear [redacted]:    We are in receipt of your complaints filed with both the [redacted] and the Revdex.com and forwarded to Macy’s Executive Office, where as a liaison, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my apology for any concern you may have experienced regarding your Macy’s account referenced above and for the lack of a timely response to your inquiries.      I was disappointed to see that you had mailed your payment to our computer operations center and not the bank’s payment processing facility.  However, as you stated in your complaints, it was forwarded to the proper facility for processing.  While the Bank processed the check, the funds were placed in a holding account that receives unidentified payments until we can determine where to apply the payment.  Regrettably, the check did not include the Macy’s account number on it or your complete name and address to be able to locate your account.  We ask that you always include your payment stub when mailing a payment and write your full account number on the check.    Our records confirm that we received the faxed copies of the check.  Using that information the funds are being transferred to your Macy’s account.  The payment is shown on your billing statement for the period ending July 29, 2016.  Your account now has a credit balance of $78.34.  Also, please be assured that this situation had no negative effect on your credit report.    Thank you for bringing this matter to our attention and giving me the opportunity to respond.  If you have any further questions, feel free to call me at the telephone number listed below.   Sincerely,     Michael J. Macy’s Executive Liaison ###-###-#### Extension [redacted]   cc:  [redacted]         [redacted], Revdex.com

June 13, 2017[redacted]Re:  Revdex.com Complaint ID #[redacted]        Macy's [redacted] account ending in [redacted] (stolen)        Macy's [redacted] account ending in [redacted]Dear [redacted]:I am in receipt of your additional complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  Since I am familiar with this issue, I was asked to review and respond to your most recent concerns on behalf of Department Stores National Bank.The billing statement for the period ending April 12, 2017, had a $2,691.62 balance, which included the $802.09 fraud charge that was moved from the stolen Macy’s [redacted] account referenced above, with a total of $40.20 interest for the full balance.  The billing statement for the period ending May 12, 2017, had a new balance of $2,969.73, including $61.87 in interest for the balance.  Although the two interest charges, totaling $102.07, were charged as a result of both your legitimate purchases and the $802.09 fraud charge, I have credited your account for the full amount of interest charged, which you will see on your next billing statement.  As of the date of this letter, your account has a $161.56 balance.Thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please call me at the telephone number listed below.Sincerely,Regina M.Macy's Executive Office###-###-#### Extension [redacted]cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  The issue that I am having  is that when I look at
my order details at Macy's.com I see the total amount that I was charged and
then below it I see the amount that was refunded and the amount that is shown
as refunded is not accurate. The order total is accurate but I do not see the
correct credit/refund listed.  Melissa
said that additional returns were made however that is not what I see when I
look at my Macy's.com order details. I still see items that are listed as
estimated credits and I still see items that are listed as not received. When I
look at my statement I see many many items refunded but because there is such a
lag in actual refunds, these could be items that were refunded from any of 12
separate orders that I have made in the past six months not necessarily from
the two orders that I am having issues with. I do not have enough details to
match up any of the returns to my actual orders. I cannot just take the
representatives word for it. I explained to her that I have absolutely no way
of reconciling my Macy's.com returns with my Macy's credit card refunds. She
suggested I wait until I receive my next statement to see if the items were
actually refunded. She attempted to go through each returned item with me
however this will not resolve my issue because she could not provide
documentation or proof that these items were actually refunded to my credit
card because she did not have access to my credit card information.  I will wait until I receive my next statement
and once again attempt to match up returns to refunds however this is
unbelievably time consuming. If I see a refund of $32 for example, I have no
way of knowing which order out of the 12 placed in the last six months that $32
refund matches up with. If I take Melissa’s suggestion and attempt to match of
these orders I could spend hours and hours trying to figure it out. As it is I
spent a half an hour with Melissa on the phone and I am no closer to solving
this problem than I was before I spoke with her. I will have to wait until I
receive my next statement to see if I can figure it out on my own but this was
not resolved yet and it most certainly was not resolved with the information
that was provided by the Macys representative.     
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
I am not interested in shopping with Macy's. So they can keep their 50 dollars or better yet give it the award winning employee who make fraudulent charges and play the accusation game. She is their rising star !!!! Earlier this week I received an email response by a name of Micheal S. which again blamed the whole bloody thing at me. I will be sending an email to him shortly.So the sweet response of public apology from Macy's headquarters is really BS because behind public view they are bullies !!! They have already ruined my event so there is nothing they can do at this point that can help because they had blocked $3000 in my credit account. I would like my complaint to be publicly posted on Revdex.com as this company is deceitful and rouge and instead of taking accountability insists on putting blame on the customer. They can say it is an isolated incident but dealing with multiple levels of customer service on different days all dictating similar notions, makes me deduce that this attitude is more reflective of the companies overall unethical ideology then an individual personal agenda. I would like more people to be aware of Macy's overall disingenuous behaviour !!!  The company is shutting down and employees are laid off by the day. But if they is how they treat their customer and make unauthorized charges and then adopt unprofessional dishonest attitude, then I can see why this is happening and I am glad that it is !!!!!  
Regards,
[redacted]

Hello [redacted] We received the complaint for [redacted] regarding ID#[redacted]. The customer was dissatisfied with the return process on a recliner. This merchandise has since been returned and credited to the customer’s account. I spoke with the customer and advised that I will send feedback...

regarding the process to make sure this doesn’t happen in the future. We allowed a discount on a new purchase and the customer was satisfied with this resolution.   Macy’s Executive Office Terri W.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-####

[redacted],
We
received the compliant for [redacted] regarding ID [redacted]. The
customer stated the mattress is not supportive and disputed the return policy.
We have set a full credit return for the customer as an accommodation. The
customer was happy with this...

resolution. 
Macy's
Executive Office

[redacted]   [redacted]
 
 
July 22, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:    Revdex.com ID...

#[redacted]
         Macy’s account ending in [redacted]
         Bloomingdale’s account ending in [redacted]
 
Dear
[redacted]: 
 
I am in receipt of your
complaint filed with the Revdex.com.  As a liaison in Macy’s Executive Office, I
was asked to review and respond to your concerns on behalf of Department Stores
National Bank.  I regret any frustration
you may have experienced regarding the updating of your address.
 
My research shows the
physical address was updated on your Bloomingdale’s account on July 9, 2015,
through our live chat and verification was obtained.  An error occurred when the Macy’s account,
noted above, was not updated at the same time, however, I am happy to advise
you it has been corrected as of July 21, 2015. 
Please accept my sincere apology for any problems or inconvenience you encountered
in trying to resolve this issue with our associate.  A copy of your complaint and my response has
been forwarded to appropriate management so that this issue may be addressed
directly with the associate involved. 
Please note that due to privacy and employment laws, we are unable to
provide more details about any action that may be taken.
 
[redacted], thank you for
bringing this situation to our attention and giving me the opportunity to
respond.  Your feedback is critical as it
assists us in understanding our customers' experiences and directs our
attention to areas in which we can improve our service quality.  If I can be of further assistance, please do
not hesitate to contact me at the telephone number listed below, as I would be
delighted to speak with you.
 
Sincerely,
 
 
Rhea B.
Macy's Executive Office
###-###-#### Extension [redacted]
 
cc:     [redacted], Revdex.com
         Manager,
Customer Service   The Macy's card is issued by Department Stores
National Bank.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received the reimbursement check for the damage done on 2/16/15 and I am satisfied with the outcome. Thank you for taking care of business. 
Regards,
[redacted]