Macy's

November 27, 2015
[redacted]s
Marketplace Resource
Consultant
Cincinnati RevDex.com
Dear
[redacted]: 
We
are in receipt of Revdex.com Complaint #[redacted]. We have spoken to the referenced
customer and have resolved all matters as expressed in the complaint. Based on
this, we consider the matter closed satisfactorily. Thank you.
Sincerely,
Teresa M.
Macy's Executive Office
###-###-#### extension #[redacted]
cc[redacted]

P.O. Box 8220 Mason, OH 45040   January 30, 2018   [redacted]  [redacted]   Re:       Revdex.com ID #[redacted]             Macy's...

[redacted] ending [redacted]   Dear [redacted]:    I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy's Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Thank you for the courtesy you extended during our telephone conversation on January 22, 2018.  This letter is to confirm our discussion.   Please accept my apology for any frustration you may have been caused regarding the calls you received in respect to the past-due status of your account.  Once an account is past due our collections department handles customer inquiries and concerns.    It was disheartening to hear of the financial problems you are experiencing due to your accident but I was glad to learn you are recovering.  Because Macy’s understands the hardships caused by unexpected life events, we strive to assist our customers by offering payment plans that could lower your interest rate and set up reduced monthly payments.  As we discussed, I encourage you to contact our Collections Specialty Unit at ###-###-#### to discuss possible options available to you.    You indicated you were unable to see your e-statement notifications because you believed the emails were going to your spam folder and you did not receive a statement in the mail.  I confirmed you had registered on macys.com to receive electronic billing to the e-mail address of [redacted] and to stop paper statements.  In addition, I verified that on January 20, 2018, while speaking with an associate, we credited a $37.00 late fee, updated your account to reflect paper statements, and mailed a copy of your statement for closing date December 15, 2017.  Enclosed are copies of your statements for the statement closing dates of December 16, 2017, through January 16, 2018, for your review.  As of the date of this letter, your balance is $4,325.10 with a minimum payment of $334.40 due by February 12, 2018, (including the past due of $155.00).    [redacted], if I can be of further assistance, please do not hesitate to contact me at the telephone number listed below, as I would be delighted to speak with you.   Sincerely,   Rhea B. Macy’s Executive Office ###-###-#### Extension [redacted]   Enclosures / Mailed January 30, 2018   cc:  [redacted], Revdex.com

[redacted], After speaking with the customer, we were able to locate the part and set up delivery for this week.  I understand the customer is no longer willing to accept the cushion core; however, the merchandise in the home is currently out of warranty.  It has been in the home for almost 9 years and out of the manufacturer’s warranty for almost 8.  Due to this, we are unable to return the sectional for a full refund or replace it without a manufacturer defect. We are willing to offer the customer delivery of the cushion and a full refund for the cushion only.   The customer will receive a credit totaling $528 to the account used within 7-10 business days after delivery.   If that option is not sufficient, we can also offer 20% off a new sectional purchase. At this time, these are the options available to resolve this matter. Thanks,  Angela L.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: Phone: ###-###-#### Fax: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] It looks like it’s been resolved.

The customer was refunded fully on 11/23/2016 for the defective mattress.  The case has been resolved with the satisfaction of the customer and Macys.  Macys will now consider this case closed.

Revdex.com
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]Please see attached letter

May 10, 2016  [redacted]   re: Revdex.com Complaint ID: # [redacted] Dear [redacted]:  I am in receipt of your complaint forwarded to us by the Revdex.com. As a representative of Macy's Executive Office, I was asked to review and respond...

to your concerns. Please accept my sincere apology for any inconvenience you experienced due to concerns with refunds for your macys.com order #[redacted]. Macy's did accept the chargebacks from your bank for the total of $305.58. We regret that you did not have a timely resolution from Macy's. [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond. If you have additional questions please do not hesitate to contact me at the telephone number listed below. Sincerely,   Marjorie B.Macy's Executive Office###-###-#### Extension [redacted] cc: [redacted], Cincinnati Revdex.com

March 21, 2018[redacted]RE: Revdex.com Complaint ID [redacted] Bloomingdales account ending in [redacted]Dear [redacted]:I am in receipt of your complaint inquiry filed with the Revdex.com regarding the Bloomingdale’saccount referenced above. As a representative of Macy's Executive Office, I was asked to review and respondto your concerns on behalf of Department Stores National Bank (DSNB).Please be assured that the security of our customer’s information is a high priority at Bloomingdale’s, and wehave policies in place in order to monitor account activity. If in the event we feel that the account may havebeen compromised, our Consumer Protection department will contact the customer to discuss the validity ofthe charges. I am very sorry that in your case this did not occur. It is suggested that your Bloomingdales.compassword be changed for added security as the order was attempted online.The fraudulent order has been cleared from your order history. If you wish to proceed with closing youraccount, please contact me at the telephone number below or you may call the customer service number on theback of your card. As of the date of this letter, your account balance is zero ($0.00). Please note, nodelinquency was reported to the credit reporting agencies as a result of the fraudulent activity.Thank you for bringing this matter to our attention and giving me the opportunity to respond. Please do nothesitate to call me at the telephone number listed below if I may be of further assistance.Sincerely, Carrie AndersonBloomingdale’s Executive Office###-###-#### Extension [redacted]Cc: [redacted], Revdex.com

[redacted]   [redacted]     January 20, 2017     [redacted]   Re:  Revdex.com ID #[redacted]   Dear [redacted]:    I am in receipt of your complaint filed with the Better...

Business Bureau and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.    Please accept my sincere apology for any embarrassment you may have been caused while trying to make a return to our [redacted] store.  Be assured that the problems you encountered are not typical of the level of quality customer service that we strive to provide.  Macy’s goal is to have professional and knowledgeable sales associates available, so that all of our customers’ questions and needs are addressed and resolved efficiently.  From the comments in your letter, it appears we have fallen short of this goal.    I was happy to learn that our Manager, Ms. R. was able to contact you and resolve your return issue and a credit of $126.50 was processed to your original form of payment on January 19, 2017.  Please allow 10 to 14 days for the refund to be reflected.    [redacted], thank you for bringing this situation to our attention and giving me the opportunity to respond.  Your business is important to us, as well as appreciated, and I hope you will view this as an isolated incident.  If I may be of further assistance, please do not hesitate to contact me directly at the telephone number listed below.    Sincerely,       Rhea B. Macy’s Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

P.O. Box 8220   Mason, OH 45040
 
June 16, 2016
 
 
[redacted]
[redacted]
[redacted]
 
Re: Macy's Account Ending in [redacted]
    Case No. [redacted]
 
 
Dear [redacted]: 
 
I am in receipt of your complaint forwarded to us by the [redacted], Department of Commerce and Consumer Affairs, Office of Consumer Protection.  As a liaison in Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National [redacted].
 
Our records indicate we addressed your complaint filed with the Revdex.com in correspondences dated May 23, 2016, and June 8, 2016.  I also spoke with you by telephone on May 23, 2016.  As I explained in both my letters and verbally, a review of your account shows you chose to receive your Macy's monthly billing statements online through [redacted].  Your account number ending in [redacted] was registered with [redacted] on November 25, 2012, using the email address of [redacted].  Billing statements were successfully delivered to your email address each month from October 2015 to May 2016.  I personally contacted [redacted] to confirm that your e-bills were successfully delivered to your email address.  I also suggested that you contact [redacted] directly to confirm this information for yourself.  It is the responsibility of our customers to open and view their e-bills.
 
Your account charged off on April 20, 2016 with a balance of $273.96, and was assigned to [redacted], an external collection agency.  Please contact [redacted] at ###-###-#### to make payment arrangements or to discuss a possible settlement.  Please know that on June 8, 2016, we instructed the credit reporting agencies to update their records and report your account as ?customer disputes reporting?.
 
Thank you for bringing this matter to our attention and giving me the opportunity to respond.  Unless additional information is provided, we consider this matter closed.
 
Sincerely,
 
 
 
Nancy M.
Macy's Executive Office
###-###-#### Extension [redacted]
 
cc: [redacted] Michael N., Investigator
    Office of Consumer Protection
 
     [redacted]

[redacted]
We
are in receipt of Claim ID #[redacted] regarding the WorryNoMore voucher.  The customer has verified receipt of the
voucher. However, to completely resolve this issue, we are now working to
replace the voucher with one that can be used on any merchandise in our stores.
We will remain in contact with the customer until she is completely satisfied
with the resolution.
Thank You,
Macy's
Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  They have offered me a discount on my old [redacted] and a discount on purchasing a new [redacted] at Macy's. We have now purchased a new [redacted] at Macy's and we were told that we should receive a credit as promised within 5-7 business days. 
Regards,
[redacted]

[redacted]   [redacted]
    June 22, 2017     [redacted]   Re:  Revdex.com Complaint ID #[redacted]        Rebate check   Dear [redacted]:  ...

  It was a pleasure to speak with you on June 8, 2017, and communicate via email on June 15, 2017, regarding the complaint that was forwarded to us by the Revdex.com. Thank you for accepting my sincere apology for any inconvenience you may have been caused regarding the $10.00 rebate offer for the Tools of the Trade 8-quart casserole dish.   We forwarded copies of the documentation you emailed me on June 9, 2017, to the appropriate management.  On June 15, 2017, we were informed that your claim had been forwarded to our third–party rebate company and to allow 7-10 business days for their review and decision.  As I stated, I do not want you to be further inconvenienced and I am happy that you accepted my offer of sending you a $50.00 Macy’s gift card, as a gesture of my goodwill.  I am sending this under separate cover, which you should receive within 7-10 business days.   [redacted], I appreciate your taking the time to write and allowing me the opportunity to assist you.  If you have any further questions or concerns, please contact me at the telephone number listed below.   Sincerely,       Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

September 21, 2017[redacted]Revdex.com Cincinnati1E 4th St.Suite 600Cincinnati, OH 45202Re: Response to Revdex.com Complaint ID: # [redacted]Dear [redacted]: We are in receipt of Revdex.com Complaint ID # [redacted]. I have spoken to [redacted] and have reviewed all matters as expressed in the...

complaint. I have sincerely apologized to [redacted] for any inconvenience she has experienced while shopping with us. I am sending her a gift card due to the frustration and inconvenience that she faced with this order. At this time, we consider this issue resolved.Thank you. Sincerely,Carrie R.Bloomingdale's Executive Office###-###-#### Extension [redacted]

[redacted]   [redacted]
December 28, 2015
[redacted]
[redacted]
[redacted]
Re:    Revdex.com ID #[redacted]
         Macy's account ending...

[redacted]
Dear
[redacted]: 
I am
in receipt of your complaint filed with the Revdex.com and
forwarded to Macy’s Executive Office.  As
a liaison in this office, I was asked to review and respond to your concerns on
behalf of Department Stores National Bank. Thank you for the courtesy extended during our
telephone conversation on December 22, 2015, this letter is to confirm our
discussion.
Please
accept my sincere apology for any frustration you may have felt when you called
to speak with a representative to resolve this issue and for not receiving a
return call as requested.  I was
disappointed to hear of the customer service issues you describe in your
complaint, as it is not indicative of the quality customer service we strive to
provide.  Macy’s expects each facet of
its operations to meet exceedingly high levels of service. 
We
reviewed the information on the account and verified the email address was
correct.  You stated you began having
trouble with email statements after being notified of the change with [redacted] notifications and that you have changed your online status to receive
paper statements.  I verified all fees
were removed and account has a zero balance. 
At your request, I updated your account to stop all advertisements and
sharing, however, I advised that some advertisements are done up to 12 weeks in
advance so please allow for this. 
As I
explained, per the enclosed Department Stores National Bank Credit Card
Agreement, if you have been paying less than the New Balance on your Revolving
account balance each month and you then decide to pay your balance in full, you
will be charged interest charges on that balance from the first day of the
billing cycle until the date that your payment is received.  The minimum interest charge is $2.00. 
Also,
I explained in addition to statements we make outbound phone calls to accounts
that are past due as well as send letters. 
We may close your account at any time for any reason and we may do this
without prior notice to you unless required by law.  I verified no letter advising of the account
closure on October 23, 2015, was sent and I regret any miscommunication from
our phone associates.  The letter you
received was to inform you of the credit limit decrease due to internal or
external reasons and a phone associate verified it was due to the delinquency
of your account and not any external credit. 
[redacted], thank you for bringing this situation to
our attention and giving me the opportunity to respond.  Your feedback is critical as it assists us in
understanding our customers' experiences and directs our attention to areas in
which we can improve our service quality. 
You indicated you considered the issue closed and I advised you to
contact me if I can be of further assistance, as I would be delighted to speak
with you.
Sincerely,
Rhea B.
Macy's Executive Office
###-###-#### Extension
[redacted]
Enclosure / mailed Dec. 28, 2015
cc:     [redacted]
[redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], they should be able to find the purchases, I have pics

October 29, 2015
[redacted]
Marketplace Resource Consultant
Cincinnati Revdex.com
Dear [redacted]:
We are in receipt of Revdex.com Complaint # [redacted]. I have left a voicemail with our apology for the condition of the lamp and my contact information. At this time we...

have not had any contact with the referenced customer for this issue. We have reviewed the complaint and have taken the following actions to resolve concerns as expressed. The credit has been issued for $101.11 to [redacted] Macy's account. The damaged lamp may be discarded, no return is required. Based on this, we consider the matter closed satisfactorily. Thank you.

Sincerely,
Marjorie B. Macy's Executive Office
###-###-#### Extension [redacted]
cc: [redacted]