Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   After I filed the compliant, I got a call from macy. I was told they will resolve my problem.  10 days past, I was forgotten by them again.  No call and no refund.
Regards,
[redacted]

JJa January 23, 2018  [redacted]  [redacted] Re: Revdex.com Complaint ID #[redacted]       Macy’s [redacted] account ending in [redacted] Dear [redacted]: I am in receipt of your additional Better...

Business Bureau inquiry, which was forwarded to Macy’s Executive Office.  Since I am familiar with your account, I was asked to review and respond to your continued concerns on behalf of Department Stores National Bank.  Please accept my apology for any confusion regarding the original purchase dates. Upon my initial review of your transactions, I did include a $34.95 discount for the purchase of $174.77 dated December 5, 2017, as the original purchase date was December 1, 2017.  I have further reviewed all of the purchases listed on your December 15, 2017, billing statement and found that, although the majority of the items have been returned, there were two purchases that were originally ordered on December 1 or 2, 2017, and missed in my original calculation.  I have applied an additional discount of $10.48 for the purchase of $52.42 dated December 3, 2017, and a discount of $23.54 for the item kept from the purchase of $304.94 dated December 4, 2017 Including the credit of $176.00 from my initial response, we have applied a total amount of $210.02 in New Account Discount credits to your account.  We feel this amount exceeds a reasonable accommodation for the miscommunication, and we will not be able to make any additional New Account Discount adjustments on this account. [redacted], thank you for your understanding in this matter.  We hope you continue to choose Macy’s for all of your future shopping needs.  If I can be of assistance with another topic, please call me at the telephone number listed below.    Sincerely,Kristi C.Macy’s Executive Office###-###-#### Extension [redacted]  cc: [redacted], Revdex.com

March 10, 2016
[redacted],
We
are in receipt of complaint ID #[redacted] regarding the customer's mattress set
issue. We had contacted the customer and approved for him to return the
mattress set and reselect a different one. At this time, Macy's will...

consider
this matter closed.
Thank
You,
Sincerely,
Bloomingdale's Executive
Office

November 17, 2017  [redacted] Re:  Revdex.com Complaint ID #[redacted]        Store experience Dear [redacted]: It was a pleasure to speak with you on November 16, 2017, and thank...

you for the courtesy you extended to me regarding your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office. As a representative in this office, I was asked to review and respond to your concerns. Please know again that we sincerely apologize for any inconvenience or frustration that you may have been caused. Macy’s goal is to have professional and knowledgeable staff available, so that all of our customers’ questions and needs are addressed and resolved efficiently. I regret this did not happen when you spoke with Simone and Minnie while attempting to get your merchandise which you purchased online and arranged to pick up at Macy’s [redacted] store. While we do not like to hear we disappointed you, your feedback is critical as it assists us in understanding our customer’s experiences and directs our attention to areas in which we can improve our service quality. I am glad that our Store Manager Laura spoke with you. I followed up with her, and we assure you that this matter has been thoroughly reviewed, and addressed with the associate and manager involved. Due to personal laws, I am unable to discuss any details. [redacted], thank you again for taking the time to bring this matter to our attention and allowing me the opportunity to respond. If you have any additional questions, please contact me at the telephone number listed below. Sincerely,  Regina M.Macy's Executive Office###-###-#### Extension [redacted] cc:  [redacted], Revdex.com       [redacted] Store Manager .

Dear [redacted] I am in receipt of Complaint ID [redacted]. We have spoken with [redacted] and have addressed all issues in the complaint. Based on this information, Macy’s considers this matter closed and resolved. Thank you, Kristin T.Liaison, Omnichannel Executive...

Office | Macy's, Inc.9111 Duke Blvd | Mason, OH 45040Office: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

Re: Complaint ID #[redacted]
Dear
[redacted]: 
I
would like to apologize for any confusion. 
Our records do indicate credit in the amount of $11.15 was issued for
the inconvenience of not receiving the brown shoes.  As a result, the same credit will be applied
for the black shoes you have in your possession.  Within the next three to five business days
an additional credit in the amount of $11.15 will post to your [redacted]
account ending in [redacted]. 
Furthermore,   our records
indicate shipping was never charged to your order, I ask that you please review
your records for order number [redacted]. 
Unfortunately, we cannot credit a shipping fee that was never
incurred.  Based on the above, Macy's
considers this matter closed and will no longer respond to future inquiries
related to it.
Sincerely,
Tonie R.
Macy's Executive Office
###-###-#### Extension 32604

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]  I did not initiate the purchase of any insurance policy through Macy's and have told Macy's this several times.  My wife, who has been deceased for seven years, may have initiated the transaction in question and my daughter was paying the $8.00 monthly charge for years without my consent.  She was handling my financial affairs until recently when my brother in [redacted] took over from her.  In any event, I do not owe Macy's anything and I want my record to reflect this fact.  The $180.29 cited by Macy's as owing is pure fiction and will never be paid.  Macy's is guilty of "elder abuse"  and is harassing me for no reason.  Contrary to what Macy's stated in their response they have sent several harassing letters addressed to my estate and I'm very much alive.  They are total is! Thank you for attempting to obtain relief for me.  I'm not dealing with Macy's directly anymore.  This entire debacle is making me physically ill, although I doubt that Macy's will actually care about that.  I'm 89 years of age, a [redacted] veteran and I do not deserve to be treated the way Macy's has treated me. Sincerely, [redacted]

June 18, 2015
 
 
[redacted]
[redacted]
[redacted], [redacted]
 
Re:  Revdex.com Complaint ID #
[redacted]
 
Dear
[redacted]: 
 
I am
in receipt of your complaint forwarded to us by the...

RevDex.com.  As a representative of Macy’s
Executive Office, I was asked to review and respond to your concerns on behalf
of Department Stores National Bank.  I
hoped to speak with you personally on June 10, 2015, but my attempt to reach
you was unsuccessful.
 
I
was disappointed to learn that the [redacted] cream you purchased for your
mother on May 30, 2015, was not shipped in a timely manner and that she did not
receive the merchandise before leaving for [redacted].  Please accept my personal apology for any
frustration or inconvenience this may have caused.
 
Upon
review of your Macy’s account ending in [redacted], our records show that the Water
Tower Place Macy’s store refunded the cost of this cream in the amount of
$164.30 on June 8, 2015.  I also noticed
that the same cream was purchased at our [redacted] Macy’s store on that date.  As a gesture of our goodwill, we would like
to reimburse you for the cost of this cream. 
Please call me if you would like us to adjust a credit in the amount of
$164.03 to your account for the June 8, 2015, purchase.
 
Thank
you for bringing this matter to our attention and giving me the opportunity to
reply.  Your feedback is critical as it
assists us in understanding our customers' experiences and directs our
attention to areas in which we can improve our service quality.  If you have any questions, or if I may assist
you further, feel free to contact me at the telephone number listed below.  
 
Sincerely,
[redacted]
Macy's Executive Office
###-###-#### Extension [redacted]
 
cc:  [redacted] Revdex.com
       Store
Managers, [redacted] and [redacted] Macy’s

October 26, 2015
[redacted]
[redacted]
[redacted]
[redacted]
Re:  Revdex.com Complaint ID [redacted]
        Macy’s [redacted] account ending
in [redacted]
On behalf
of...

Department Stores National Bank:
Contact date with customer: October 22,
2015
Complaint Summary:  [redacted] contacted our office to advise that
there is a missing payment of $30.00 from her Macy’s [redacted] account sent
June 3, 2015.  She has been in contact
many times with our payment research department trying to resolve this problem
since that time.  Also, fees have been
applied to her account. 
Resolution:  I issued a $30.00 credit adjustment, and
verified that all fees that had been applied to the account have been removed, bringing
the account to a credit balance of $4.77. 
I submitted a credit bureau correction for the delinquency related to
this matter.  I called [redacted],
apologized for this issue and explained the actions I have taken to solve this
problem.  This resolved the complaint for
her. 
Michael
J.
Macy’s
Executive Office
###-###-####
Extension [redacted]
cc:  [redacted], Revdex.com

Mr. [redacted] bought the vehicle in August. On the day of delivery our service department was asked to look at the vehicle. A technician did drive the vehicle with no issues at all. There were no leaks noted at the time of delivery or during the used car inspection a month earlier. There were no...

repairs performed and there was no fluid added to the clutch system contrary to what Mr. [redacted] stated. The vehicle was driven over 9,000 miles without incident after delivery. At no time did the customer complain of a sloppy pedal or sticking clutch, fluid on the ground or any other issue with the vehicle. After the accident Mr. [redacted] did contact and have discussions by email with our Fixed Ops Director Derek D[redacted] about the clutch. Mr. D[redacted] refused to pay for the master cylinder based on the amount of miles (over 9000) the car had been driven without incident. Mr. [redacted] was asking for JSA to pay for the repairs to the clutch cylinder for $500.00. By our estimating software the repair should have been in the range of $250-$300. Mr. D[redacted] offered to perform the repairs for $250 if the vehicle was brought here as he felt the customer was being overcharged for the repair. It is clear in the email exchange that if the repairs were performed elsewhere that JSA would not participate. Mr. [redacted] chose to allow the body shop the car was at to perform the repair for $498.00. We do not feel we have done anything wrong in this situation and did make an offer to save the customer some money by making the repair at a lower price. The customer chose a different route on his own after our offer had been clearly stated.

We are in receipt of your letter dated March 20, 2016 from [redacted] regarding a complaint he has with the purchase made by his wife [redacted] on March 19,...

2016. We were contacted by [redacted] on March 23, 2016 regarding the purchase made by his wife and to inform us that he placed a Stop Payment on the check that was submitted for the purchase. A customer service ticket was created and sent to the Winchester Virginia office to inform the manager and the independent contractor of the complaint filed by [redacted] and the Stop Payment that was placed on the check.Since the product was never paid for by [redacted] a refund was not issued for this purchase. Arrangements were made for the product to be picked up on April 5, 2016. A signed receipt by [redacted] (#[redacted]) was obtained when the product was picked up.We continue to be ready to work with [redacted] if he needs further assistance with this matter. The number to our customer service department is ###-###-#### and is open Monday through Friday 9 a.m. - 5 p.m.

June 13, 2016 [redacted]  Re:  Revdex.com Complaint ID [redacted]          Macy’s [redacted] account ending in [redacted]  Dear [redacted]:  We are in receipt of your complaint filed with the...

Revdex.com and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your inquiry on behalf of Department Stores National Bank.  Please accept my apology for any concern this situation may have caused and for the level of service you described receiving.  While I would have liked to speak with you personally about your complaint, my attempts to reach you were unsuccessful.  My review of your account confirmed that, along with the disputed charge of $455.07, all fees and interest related to this situation have also been adjusted.  This brings your account balance to a credit of $53.09.  In addition, we have removed the record of delinquency associated with this matter and directed the credit bureaus to correct their records as well.  Please allow thirty (30) days for the bureaus to make the necessary changes.  Your account is open with a credit limit of $700.00.  [redacted], thank you for this opportunity to respond.  If you should have a question concerning another matter, feel free to call me at the telephone number noted below.Sincerely, Michael J.Macy’s Executive Office###-###-#### Extension [redacted]cc:  [redacted], Revdex.com

September 3, 2015
[redacted], **  [redacted]
Re:  Revdex.com Complaint ID [redacted]
        Macy’s account number ending in [redacted]
Dear [redacted]...

[redacted]:
Thank you for the kind
courtesy you extended to me during our recent telephone conversation.  As I mentioned, your complaint filed with the
Revdex.com was forwarded to Macy’s Executive Office for
review.  As a liaison in that office, I
was asked to respond on behalf of Department Stores National Bank.  I apologize for any frustration you may have
felt concerning our efforts to collect on this past due account.
In order to assist you during
this time of financial hardship, I reversed the $35.00 late charge applied to
the account on August 8, 2015, and the $35.00 late charge applied to the account
on July 8, 2015.   A $25.00 late charge
was applied to the account on June 8, 2015, and a portion ($13.00) of this late
charge was previously reversed as a courtesy to you.  I reversed the remaining $12.00.  You will see these credits in 1 to 2 billing periods. 
I am sorry that your account
was not previously eligible for a payment assistance program.  Part of the eligibility criteria is that an
account must be open at least nine (9) months in order to be considered for one
of the programs.  Since your account was
opened in January 2015, it was not previously eligible.  Therefore, after September 8, 2015, please
call our Collections Department at ###-###-####, and they would be happy to
discuss your account’s eligibility for a payment assistance program.  The current balance on the account is $578.19
(balance will be less once the late charge reversals are posted to the account)
with a minimum payment of $122.00 (this includes a $62.00 past due amount) due
by the payment due date September 8, 2015.
[redacted], we appreciate
you bringing your concerns to our attention and allowing me the opportunity to
respond.  If you should have any further
questions, please do not hesitate to call me at the telephone number noted
below.
Sincerely,
Carrie W.
Macy’s Executive Office
###-###-####  Extension [redacted]
cc:  [redacted] Revdex.com   The Macy's card is issued by Department
Stores National Bank. This is an attempt to collect a debt and any
information obtained will be used for that purpose.

May 10, 2016[redacted]Cincinnati Revdex.comDear [redacted]: I am in receipt of [redacted] complaint. As a representative of Macy's Executive Office, I was asked to review and respond to her concerns. Unfortunately, I have been unable to speak to [redacted] directly. I have, however, left her several...

messages regarding her concerns. To date, I have not had a response back from [redacted].Based on the above, Macy's considers this complaint closed. Sincerely,Colette O.Macy's Executive Office###-###-#### Extension [redacted]

[redacted], In reviewing [redacted]'s rejection I can advise the refund check has been issued. The check number is [redacted], dated 9-20-15 for a total of $190.94. If [redacted] will receive this check any day if it has not already been received.  Thank You,Macy's Executive Office

[redacted]   [redacted] October 05, 2016  [redacted] RE: Macy's Account ending in [redacted] Dear [redacted]:   I am in receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond on behalf of Department Stores National Bank.  I regret any inconvenience you may have experienced regarding the reporting status of the above referenced Macy's account.  On August 14, 2016, Macy's received notification that your Chapter 7 bankruptcy was discharged.  Upon receipt of this notice, we updated our internal records with all three credit reporting agencies for the Macy's account listed above.  Unfortunately, we are not able to change the date we updated our records and the reporting status of your account on your credit report.  We have an obligation to accurately report all activity, either favorable or unfavorable, to the credit reporting agencies and we found that the information we are reporting is accurate as included in bankruptcy.  In order to review current and accurate credit information, reports should be obtained directly from Equifax, Experian, and Trans Union.   You may also contact the credit bureau agencies at the addresses below. [redacted]                               ...⇄ [redacted]                            [redacted]                   [redacted]                       [redacted]  [redacted]                [redacted]  [redacted]                    [redacted]  [redacted]###-###-####                     ###-###-####                            ###-###-#### [redacted], please do not hesitate to contact me at the telephone number below or the address above if you have additional questions or if I can be of further assistance.  Sincerely,   Diane M.Macy's Executive Office###-###-#### Extension [redacted] cc: Revdex.com    Case# [redacted]

Dear [redacted], I am in receipt of complaint number [redacted]. I am currently working with the customer on a resolution and am waiting for the customer to provide me with photos of the current damage to the mattress. 
Jennifer C. | Omnichannel Presidential CorrespondentOmnichannel Selling and...

Service
Escalation Team | MCCS Executive Office
Phone: ###-###-#### |  Fax: ###-###-#### | Email: [email protected]

January 11, 2016
[redacted] 
[redacted] 
[redacted] 
Re:  RevDex.com complaint #[redacted]
        Macy’s
[redacted] account ending in [redacted] ...


On behalf of Department Stores National Bank:  
Contact Date with
Customer:  January 7, 2016
Complaint
Summary:   [redacted] had some
unauthorized charges on her Macy’s [redacted] account totaling
$211.96.  She has submitted the necessary
forms to dispute the charges as fraud. 
Her account has not yet been corrected nor has the issue been
resolved.  She wants the charges and all
fees removed from her account. 
Resolution:  I called and spoke to [redacted] and
apologized for any concern this has caused. 
I informed her that the unauthorized charges have been removed, along
with all fees, leaving her account with a credit of $11.52.  The late payment history has also been
corrected in our records as well as with the credit bureaus.  This resolved her complaint. 
Michael J.
Macy’s Executive Office
###-###-#### Extension [redacted]
cc: [redacted], Revdex.com  [redacted] is a federally registered
service mark of [redacted] and is used by Department Stores National Bank
pursuant to a license.  The Macy’s
[redacted] Card program is issued and administered by Department Stores
National Bank.

September 14, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re: RevDex.com ID [redacted]
 
Dear
Ms. [redacted]:
 
I am in receipt of the complaint you filed with the
Revdex.com...

and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to
review and respond to your concerns. 
Please accept my sincere apology for any inconvenience or frustration
this matter may have caused you.  I would
also like to extend my congratulations to you on your recent wedding.
 
Macy's has a very liberal return policy.  With a receipt, we will accept for exchange
or return merchandise that does not completely satisfy you.  Some exceptions and restrictions on selected
merchandise do apply and are posted in these specific departments.  Macy's uses a return verification system and
all returns and/or exchanges are subject to validation and approval.  With a receipt or proof of purchase, a refund
will be credited back to the original form of payment used or if you prefer, a
store credit will be issued.  Your
original receipt is required for a cash refund. 
Without proof of purchase, you may be issued a store credit for the
item's lowest selling price within the past 180 days. 
In researching this matter, I found that when your husband
visited the Lenox Square store to return the [redacted] a proof
of purchase was not presented.  Without a
gift receipt or other proof of purchase, he was issued store credit for the
item’s lowest selling price at the store within the past 180 days in accordance
with our policy.  However, as a gesture
of our goodwill, I have enclosed a total of $75.00 in Macy’s gift cards, which
can be used either in store or online at macys.com. 
 
It was disappointing to learn of the service you and
your husband have received when attempting to resolve this issue.  The service you described is not indicative
of the level of service we strive to provide and I appreciate you bringing this
matter to our attention.  Your feedback
is important to us as it allows us an opportunity to learn of areas in which we
can improve our service quality.  A copy
of your complaint and this response were forwarded to the appropriate
management so that the issue can be addressed directly with those
involved. 
 
[redacted], thank you for bringing this matter to our
attention and allowing me an opportunity to respond.  If you have any questions, please do not
hesitate to contact me at the telephone number listed below.
 
Sincerely,
 
 
Carye C.
Macy’s Executive Office
###-###-#### Extension [redacted]
 
Enclosures / mailed September 14, 2015
 
cc: [redacted], Revdex.com
      [redacted] Store Manager