Macy's

Dear [redacted]: We have received [redacted] complaint ID [redacted] concerning a refund that was given to her on a gift card. She requests her funds be applied back to the original method of payment. The amount of $41.87 has been applied back to the original method of payment as of 12/28/2015....

Based on this, we consider this issue resolved and closed satisfactorily. Sincerely,Michele S.Macy's Executive Office###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complain**  F1. I stand by the fact that I did not receive the email statements as my email search records to you prove.  I have just learned that my email was hacked into so the email statements probably do show that I received them and did not open them because they apparently were gone before I could get them. They did not go to my spam.2. The reason Macy's does not have a record of me updating my phone number in 2011 is because their records don't go back that far. I was told this by Peter in the office. I should not be penalized for Macy's error. I sent my billing statement in to Peter at his request showing that I wrote on the Nov.,2011 bill that the number was updated. When I learned last month that it never was I updated it again on June 2,2015.3. Macy's incorrectly added my daughter to the account as a joint user when she signed up as an authorized user. This again was Macy's error. Macy's does have the correct driver's license numbers but incorrectly signed her up as a joint holder. If they will look further back in their records they will see she was an authorized user only. 
Regards,
[redacted]

July 12, 2016[redacted]
[redacted]
[redacted]  [redacted]Re:  Revdex.com Complaint #[redacted]        Macy’s account ending in [redacted]Dear [redacted]:I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s...

Executive Office.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my personal apology for any inconvenience you experienced while addressing this issue, and for the delay in resolving your concerns.I was disappointed to learn of the issues encountered while speaking to our Credit Customer Service representatives in an attempt to resolve this matter.  Please be assured that the service you received from our staff is not typical of the level of quality customer service that we strive to provide, and we appreciate you bringing the situation to our attention.  We regret the delay you experienced regarding your request to credit $192.75 back to your Macy’s account ending in [redacted].  On April 15, 2016, I was happy to see that the Westminster, CA Store Manager was able to process the credit for the duplicate charge back to your account.  As a gesture of goodwill, our records indicate that one of our Executive Liaisons contacted you via e-mail on April 28, 2016, and she sent $50.00 in Macy’s Money which can be used at any Macy’s store.  Our records show we also applied a $10.00 credit as a courtesy to you on January 21, 2016 for your inconvenience.  [redacted], I understand you have a choice of where to shop and we are sorry this situation may have jeopardized our business relationship.  As of the date of this letter, your account is open and has a zero ($0.00) balance.  Please feel free to contact me at the telephone number noted below if I can be of further assistance. Sincerely,Alison G.Macy’s Executive Office###-###-####, extension [redacted]cc:  [redacted] Revdex.com

Dear [redacted],We
are in receipt of complaint Id#[redacted]. I have spoken with the customer
regarding her issue. We were able to verify the customer's $75.00 credit posted
to her account on 5/25. As an accommodation, we have sent the customer a $50
gift card. At this time, Macy's will consider...

this matter closed.
 
Sincerely,
[redacted]
Macy's Executive Office
###-###-#### Extension [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
The representative never returned my call.
Regards,
[redacted]

[redacted]   [redacted]
February 1, 2016
[redacted]
[redacted]
[redacted]
Re:  Revdex.com ID #[redacted]
       Macy’s Rebates
Dear
[redacted]: ...


I am
in receipt of your complaint forwarded to Macy’s Executive Office by the RevDex.com.  As a representative of this
office, I was asked to review and respond to your concerns.  Thank you for the courtesy you extended to me
during our phone conversation on January 28, 2016.  Please accept my sincere apology for any
inconvenience you may have experienced.
Our
product rebate form for Black Friday 2015 lists the [redacted] Power Blender and
Cusinart 3-Speed Hand Mixer under the offer number [redacted].  The [redacted] Rocket Blender and [redacted] 5 QT.
Programmable Slow Cooker are listed under offer number [redacted].  Per the rebate form, there is a limit of ‘one
per household per offer’, meaning that if you purchase more than one item under
the same offer number, only one product per offer qualifies for a rebate.  When applying this to your purchases, you
qualified for a rebate on one of the [redacted] and one of the [redacted] products for
a total of $22.00.  A copy of the rebate
form is enclosed for your reference.
In
reviewing your rebate status, a $24.00 rebate for the two [redacted] products was
issued by our rebate team and sent on January 26, 2016, to the address noted
above.  Please allow up to 30 days to
receive your rebate.  As a gesture of
goodwill, I have enclosed $25.00 in Macy’s Money that may be used at any Macy’s
store on a future purchase.
[redacted], thank you for bringing this matter to our attention.  If I may be of further assistance, please
contact me at the telephone number listed below.
Sincerely,
Stephanie C.
Macy's Executive Office
###-###-#### Extension [redacted]
Enclosures / mailed Feb.1, 2016
cc: [redacted], Revdex.com

[redacted]   [redacted]
 
 
August 3, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Revdex.com ID [redacted]
       Macy's account ending in [redacted]-closed
 
Dear
[redacted]: 
 
I
am in receipt of your additional concerns filed with the Revdex.com
which was forwarded to Macy's Executive Office. 
As a liaison in this office, and because I am familiar with your file, I
was asked to review and respond to you on behalf of Department Stores National
Bank. 
 
First,
I would like to sincerely apologize that I misspoke in my previous response and
a thirty (30) day delinquency was in fact reported for July 2015.  I am truly sorry and want to assure you that
on July 29, 2015, I cleared the delinquency from our internal records and
requested that [redacted], [redacted], and [redacted] delete the delinquency from
your credit bureau report. Please allow
the agencies approximately 7 to 10 days to make the necessary corrections to
their files.  Until then, this letter
will serve as confirmation of this request. 
 
It
is not Macy's practice to compensate for a situation such as this; therefore, I
must respectfully decline your request for a $1,000.00 cash payment.  However, as a gesture of goodwill and in
hopes you will allow us the opportunity to renew your faith in Macy’s, I have sent,
under separate cover, $50.00 gift card, mailed to your address, for you to use
on your next purchase.
 
[redacted], thank you for bringing this matter to our attention and giving me the opportunity
to respond.  If I may be of additional
assistance, please do not hesitate to contact me.
 
Sincerely,
 
Janice D.
Macy's Executive Office
###-###-#### Extension
[redacted]
 
cc:  [redacted],
Revdex.com

Dear [redacted], [redacted] filed a complaint with your office because she had mailed in for a total of 8 rebates and she had not received them.  After further review, it was discovered that our rebate center only received four submissions.  Those four submissions did not include the UPC’s so they were denied.  After speaking with [redacted] she advised that she did not send them in because they were gifts.  I worked with our rebate center and they have agreed to accept the submissions and have mailed out the four gift cards.  We have no record of receiving the other four submissions.  As a good will gesture, we are sending $40.00 in Macy’s Money for the four that she said she mailed that we did not receive.  Macy’s is not able to send [redacted] gift cards.  The rebates are handled by a third party company that sends the [redacted] cards.  The rebate company will not send gift cards for submissions they did not receive.  We apologize that this is not a satisfactory resolution but it is our final decision. Sincerely,  Yvonne  F.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
As I really appreciate your  attention on this matter even though it had to be thru a third party, everything that has been done was because of someone else's original  mistake. I had nothing to do with this situation but definitely I was affected in so many ways.  This happened in October 2015 and because I took it thru the Revdex.com is how I got to your attention.  I spent hours of my time not only calling but getting the run around and having my blood pressure rise due to the unhelpful results I got. In this country you know time is money and I spent a lot of my time on calls .  You have some of the dates I called but I can list you quite a few more than that. Not to mention all the black friday sale as well as others  i had to miss and couldn't purchase anything because my credit card had been declined because of this same money I didn't get credited correctly...So  long story short I received a minute gift card because I asked for it because I was so frustrated but without another approval that's all they could give me and I was supposed to receive a phone call from a supervisor regarding this whole situation to receive some type of compensation for the months of the hassle this has caused me.  Phone call which I never received of course. I have been with Macy's quite a few years as a loyal customer I think I should receive some type of compensation for all the wrong doing on Macy's customer service.
Regards,
[redacted]

May 16, 2016[redacted]Re:  Revdex.com Complaint [redacted]       Macy’s account ending in [redacted]Dear [redacted]:  I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com....

 As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  I apologize for any frustration this matter may have caused you.Upon review of your account, I found your billing statement for the period ending October 5, 2015, shows a purchase made on September 5, 2015 for a total of $31.01.  We received a payment by phone on September 6, 2015, for the amount of $31.01, which brought your balance to zero ($0.00).  On your billing statement for the period ending November 4, 2015, shows a $27.05 balance with a $27.00 minimum payment due by December 1, 2015, from a purchase made on October 12, 2015.  When no payment was received by this date, your account was charged a $27.00 late fee and $2.00 interest charge in accordance with the terms of the Department Stores National Bank Credit Card Agreement.  The billing statement for the period ending December 4, 2015, had a $56.05 balance with a $56.05 minimum payment due by January 1, 2016.  When no payments were received, your account continued to be charged late fees ($37.00) and interest ($2.00), and was reported as thirty (30) days past due to the credit reporting agencies.  We received your payment of $27.05 on January 28, 2016, which brought your account to a current status.  On that same date, a credit for late fees totaling $64.00, and interest charges totaling $4.00 were applied to your account as a courtesy to you during your telephone conversation with a representative.  On March 5, 2016, we credited the interest charges ($4.00) that were posted to your account for the months of January and February 2016.  As of the date of this letter, your account is closed with a zero ($0.00) balance. Upon further review, on April 25, 2016 I found our internal records were cleared of any delinquency associated with this issue during your conversation with a representative, and we have requested the credit reporting agencies update their records and delete any history of delinquency from the time period of December 2015 through January 2016.  Please allow the agencies approximately thirty (30) days to make the necessary corrections to update their files.  Thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.   Sincerely,Regina M.Macy's Executive Office###-###-#### Extension [redacted]cc:  [redacted], Revdex.com

[redacted]   [redacted]   December 1, 2016   [redacted]   Re:   Revdex.com, Complaint ID [redacted]         Macy's account ending in [redacted]   Dear [redacted]...

[redacted]:    I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy's Executive Office.  As a Liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.   I was disappointed to learn of your poor experience with our Customer Service Department and the lack of follow through you describe; we strive to uphold the high level of customer service you've come to expect at Macy's and this experience certainly conflicts with that mission.  Be assured the appropriate feedback has been shared with our Customer Service Management Team for further coaching and agent development.   In reviewing our records, I found that your in-store return of the [redacted] sandals on November 11, 2016, was successfully refunded to your Macy's account in the amount of $32.05.  It appears that this resulted in a Credit Balance on your account for the same amount, and I have requested a Credit Balance Refund Check to be sent to you for $32.05.  We have mailed this check via the United States Postal Service; and you will receive it shortly.   For future reference, we offer online credit servicing options for your Macy's account on a site accessed via macys.com.  On our Credit Servicing Site, you may request credit balance refunds, make payments, and much more!  For more information about these options, please visit macys.com/account/profile.   Thank you for bringing this matter to our attention and allowing me the opportunity to respond to your concerns. If I may be of further assistance to you, please feel free to contact me directly at the telephone number listed below.   Sincerely, Stephen C. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com       Macy's Credit Customer Service Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  My view on this response is that Macy's tries to shift the blame to me, because I did not read the instructions carefully during the application process. This is a ridiculous response. As I described earlier, I asked the store associate to check if my Macy's card was still open and could be used, and I was told to provide my personal information to verify. When I was asked to provide detailed information about my income, etc. I specifically asked the store associate what it was and that I did not want to apply for a new credit card. I was confirmed by her that she was just checking, and that was the only way for her to look into they system. She even said I could put in any number, as it was just part of the process for her to check. She lied to me, and because of the tremendous trust I had in Macy's, she was successful in misleading me. The response I received from Macys contains purchase information about my previous Macy's credit card, which has nothing to do with this fraudulent behavior. In addition, emphasizing the instructions is a malicious way to indicate that I did not read the instructions carefully. In fact, I read the instructions carefully, and repeatedly asked the store associate why I was asked to provide the information. She repeatedly lied to me. Clearly Macy's, from the store associate to this manager who responded, does not deserve anyone's trust.  
Regards,
[redacted]

[redacted]   [redacted]
 
 
 
June 24, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Revdex.com complaint #[redacted]
 
Dear
[redacted]: ...


 
I am in receipt of your
complaint filed with the Revdex.com and forwarded to Macy’s
Executive Office.  As a liaison in this
office, I was asked to review and respond to your concerns.  Thank you for the courtesy you extended to me
during our telephone conversation on June 22, 2015.  This letter is a follow up to our discussion.
 
I was happy to advise you
that we are reissuing the $50.00 gift card, which you should receive in 7 (seven)
to 10 (ten) business days, to address listed above as we discussed.  Please accept my apology for any
inconvenience this matter may have caused you. 
The issues you experienced are related to security measures we are
taking to prevent fraud in the use of older Macy’s gift cards.
 
[redacted], thank you again for
bringing this matter to our attention and giving me the opportunity to
respond.  Your business is important to
us, as well as appreciated.  Please do
not hesitate to call me at the telephone number listed below if I may be of
further assistance.
 
Sincerely,
 
 
 
[redacted]
Macy's Executive Office
###-###-#### Extension [redacted]
 
cc:  [redacted],
Revdex.com

October 20, 2015
[redacted]
[redacted]
[redacted]  [redacted]
Re:  Revdex.com Complaint ID #[redacted]
        Macy’s account ending in [redacted]
Dear [redacted]:
Your recent complaint...

filed
with the Revdex.com was forwarded to Macy’s Executive Office.  As a liaison in that office, I was asked to
review and respond on behalf of Department Stores National Bank.  I apologize for any frustration this matter
may have caused you.
I regret that our credit department
was unable to process an immediate refund back to your checking account.  For security purposes and to protect our
customers’ private information, we do not store a customer’s checking account information
within our system.  The only way to do an
immediate electronic refund back to your checking account requires that you
provide the checking account information to us and I am sorry for any
miscommunication that may have occurred. 
I can confirm to you that a mailed check refund in the amount of $114.11
($229.06 - $87.95 = $114.11) has been processed and you will receive the check
in approximately 7 to 10 days.  I
apologize for this delay and ask for your continued patience during this time
of transition from one computer system to another.
[redacted], we appreciate you
bringing this matter to our attention and allowing me the opportunity to
respond.  I am aware that you have been
an excellent customer of longstanding and am truly sorry that you feel you did not
receive the outstanding level of customer service you have come to expect from
Macy’s.  As a gesture of goodwill and in
the sincere hope you will continue to shop with us, I have enclosed a $25.00
Macy’s Money certificate for you to use on a future shopping trip.  If you have any additional questions or
concerns, please do not hesitate to call me at the telephone number noted
below.
Sincerely,
Carrie W.
Macy’s Executive Office
###-###-####  Ext. [redacted]
Enclosure / mailed October 20, 2015
cc:  [redacted], Revdex.com

Dear Ms. [redacted], Thanks for you to take care of my complaint ID [redacted].  I want to show you in the Macy's store receipt that I has returned merchandises of $271.18 to Macy’s [redacted] Center (on 04/25/2015 and 05/03/2015) and Macy’s Inc. has issued me a fake useless Macy’s gift card of $263.18 and $8 dollars cash. Unfair? I think, since Macy’s done this, it is Macy’s responsibility to prove the evidence. If you have any suggestion, I would be deeply appreciate. Thanks for your kind consideration. [redacted]Cell phone: ###-###-####Email: [redacted]Address: [redacted]   [redacted]/Ms. Carrie W.
Macy’s Executive Office
###-###-#### Extension [redacted]
Re: Revdex.com
Complaint ID [redacted]
 
Dear [redacted]/Ms. Carrie W. or [redacted] Kent A.,
 
Thanks for you to change your mind
to allow me buy and use Macy’s gift card.
 
Please
keep in mind that the following transaction is unfair and frauding. Transaction 1: [redacted] has returned
merchandises of $271.18 to Macy’s [redacted] Center (on 04/25/2015 and 05/03/2015) and
Macy’s Inc. has issued [redacted] a fake useless Macy’s gift card of $263.18 and
$8 dollars cash.
 
Therefore, I request your formal explanation why you do this cheating transaction.
Please show me evidence if my merchandises has some issues in other
transactions.
 
I agree with you to seek the
recompense from other websites only if you can show that these Macy’s gift
cards are illegal and give me a formal statement.
 
Please
answer these questions one by one.
 
1.
Payments was verified on April 11, 2015 for reservation [redacted], why
these payments was not verified now?
2.
You have not tell me which gift cards are not verified. Which?
3.
You have not tell me how much was not verified. How much?
4.
If the amount of not verified gift card is less than the amount of my blocked
EZ gift card #[redacted], why all amount of my blocked gift card is
useless. Why not difference?
5.
Why Macy’s blocked my EZ gift card without notifying me?
6.
I have shown you that I have purchased Macys gift cards from [redacted],
[redacted], [redacted] and [redacted]. Why do I need show all my privacy? If
I have thrown away used gift card, can I do this?
7.
Macy’s gift card terms and conditions never say that you need receipt of gift
cards to make payment. Why?
8.
Can I share our correspondences on the social media such as [redacted]?
 
Thanks,
 
[redacted]
[redacted]
Cell phone: ###-###-####
Address: [redacted], [redacted]
Email: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank for your intervention in getting this issue resolved!
Regards,
[redacted]

July 20, 2016[redacted]
[redacted]
[redacted]Re:  Revdex.com Complaint [redacted]       Macy’s account ending in [redacted] (lost)       Macy’s account ending in [redacted] (open)Dear [redacted]:  I am in receipt of your additional complaint filed with the Revdex.com and forwarded to Macy’s Executive Office.  As a representative of Macy's Executive Office, I was asked to review and respond to your most recent inquiry on behalf of Department Stores National Bank.  I apologize for any continued frustration this matter may have caused you.  Upon your direct request, I have updated the address on your account to the address listed above.  The previous account ending in [redacted] has been reported as “lost”, therefore a new account number (ending in [redacted]) has been generated and a card will be sent to you within seven (7) to ten (10) business days.  A statement will not be sent when your account has a zero ($0.00) balance.  Once purchases are made to the account, statements will be sent to your P.O. Box noted above.  Mr. Diggs, thank you for giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.   Sincerely,Stephanie C.Macy's Executive Office###-###-#### Extension [redacted]cc: [redacted], Revdex.com

July 12, 2016   [redacted]
[redacted]
[redacted]  [redacted]    Re:   Revdex.com Complaint ID #[redacted] Macy’s account ending in [redacted]   Dear [redacted]:    I am in receipt of your complaint filed with the Better...

Business Bureau, which was forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).   In reviewing your account and the details you provided in your complaint, I found that your account was closed on December 13, 2015, due to non-payment.  Although your account was closed, you had an outstanding balance in the amount of $281.98 which continued to accrue interest and late fees as it remained unpaid.  As shown on your statement for the period ending February 11, 2016, we received your payments totaling $164.21, and because we removed fees on your account totaling $113.00, your account was at a zero ($0.00) balance until your billing cycle.    If you have been paying less than the Total Now Due on your Revolving account balance each month and you then decide to pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date that your payment is received.  The minimum interest charge is $2.00, and interest will appear on the following billing statement.  Applying this to your account, on February 11, 2016, your bill closed with a $2.77 interest charge for the billing cycle as a result of the loan provided to you between January 13, 2016 and February 8, 2016.  Although the interest was charged correctly, as a courtesy to you, on April 13, 2016, we removed charges totaling $6.77 and to date, your account remains closed with a zero ($0.00) balance.  I have enclosed a copy of the DSNB Credit Card Agreement for your review, which outlines our billing policies regarding interest and late fees.    In regards to your receipt of billing statements, I have also enclosed copies of your statements for the period ending November 16, 2015 through May 13, 2016, for your review.  You enrolled your account in paperless statements on January 7, 2015.  Our records indicate your billing statements were sent and opened via email at [email protected] on the dates show below:   Date Statement Emailed Date Email Opened 11/16/2015 11/16/2015 12/16/2015 Not Opened 1/16/2016 1/16/2016 2/15/2016 2/15/2016 3/16/2016 3/16/2016 4/15/2016 4/15/2016 5/17/2016 5/17/2016       As a credit provider, we have an obligation to accurately report all activity, either favorable or unfavorable, to the credit reporting agencies.  My review of this matter found all reporting to be accurate; however, I have updated your credit file to reflect “customer disputes reporting.”  Respectfully, I am unable to clear the derogatory information from your credit file, as you requested.  If I may be of assistance to you in another matter, please contact me at the phone number listed below.   Sincerely,     Stephen C. Macy's Executive Office ###-###-#### Extension [redacted]   Enclosures   cc: [redacted], Revdex.com

[redacted], We received the Revdex.com complaint for [redacted] regarding ID [redacted]. The customer stated the merchandise has an odor. We have authorized a return for this merchandise and confirmed via email to the customer. Thanks, Jon A. | Omnichannel Presidential CorrespondentOmnichannel...

Selling and Service Escalation Team | MCCS Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  My complaint is, instead of modifying the order prior to it's packaging or shipment you wasted manpower, (probably a 5 min. change), hours for not only Macy's but [redacted], the local post office and mine were wasted. You held my money throughout that time. All I asked for was to modify the payment type to my gift card. I went through adding in the gift card and green checkmarks so I didn't catch that it didn't apply for whatever reason. I noticed the wrong payment type in the email confirmation. Regardless, I can't get the time I went without that money back.Instead of fixing it, which was 100% in your power, I was told to call when I get the tracking number to refuse the package. I got a tracking number but when I called [redacted] they couldn't cancel delivery because they didn't have it. Again, it was still in your possession and capable of modifying or cancelling. When I called back to tell you I couldn't refuse the package because you still had it, I was told the lady would watch the tracking, redirect the package and call me on the 30th. That didn't happen. She called on the 2nd and left a message saying she couldn't redirect.  I had to wait and refuse it. Unless you change this policy you haven't addressed my complaint. You failed at every possible point of contact to turn it around and you didn't. Resolution would be to simply apply the gift card, at any point. But no, you took it to the level of refuse the package and reorder, all because I noticed a mistake 29min past half hour. Not hours or days, minutes. No, [redacted] had to be involved, post office involved, holding on my bank account. The only resolution now is to leave this complaint and all its details for other potential customers to read. You did NOTHING to resolve the actual problem. Hell, YOU didn't even apologize, try to empathize or even acknowledge that you read the actual complaint! I was getting my money back regardless the complaint was how you went about it and that the refund is solely because you refused to apply it to my gift card. You let the problem go, spread to a string of people/businesses who wasted time delivering the package YOU KNEW had to be refused per YOUR instructions. You give me a refund, which isn't what I wanted, it's what I was forced to accept because of a ridiculously unfriendly policy of not allowing modifications - which you totally control and have a choice over, after 30min. This complaint outlines what that "no changes after 30min" actually means for the end customer and should be available now for anyone who wants to do business with you.  It'll result in a process that will eat your time AND hold money in your account until a week or so after. It basically says, MACY's doesn't care about it's customers, their satisfaction or working with them. They don't care about other businesses they work with. They only care that the damn order isn't changed after 30min FOR THEIR benifit whatever that is. You could put that up on your website as a resolution. I got one phone call regarding the redirected package on the 2nd. She said she'd watch the package, redirect and call me on Dec. 30th. Listen to the call. That never happened. My voicemail is not full. You had the right number but by the 2nd I already knew you failed, again. Considering it resolved because I got my refund is to dismiss the actual complaint entirely. Just slap me in the face. You don't understand the complaint  or how your policies FAILED a customer.  
 
Regards,
[redacted]