Macy's

[redacted]   [redacted]
  June 21, 2016     [redacted]
[redacted]
[redacted]   Re:  Revdex.com Complaint [redacted]   Dear [redacted]:    I am in receipt of your complaint forwarded to Macy’s...

Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns.    Be assured that the problems you encountered are not typical of the level of quality customer service that we strive to provide.  Macy’s goal is to have professional and knowledgeable sales associates available, so that all of our customers’ questions and needs are addressed and resolved efficiently.  From the comments in your letter, it appears we have fallen short of this goal.  So, I would like to thank you for the time you took to share this situation with us, as it provides us an opportunity to follow up with the appropriate action.    Upon researching this issue, I have spoken to the [redacted] Store Manager and confirmed that our [redacted] Watches are in a shrink-wrapped, sealed package.  The store does not open the watches for display purposes, instead they have permanent displays; therefore, we are uncertain of why you were informed this situation has occurred prior to your incident.  Since the watch you had purchased was the last watch the store had available, they were required to order a watch through our warehouse to have it shipped to your home.  Unfortunately, there is no explanation for why an empty box was sold to you.  I sincerely apologize for any frustration this matter may have caused you.  Furthermore, our [redacted] Store Manager had attempted to contact you on multiple occasions and was unable to reach you.   Thank you for bringing this matter to our attention and giving me the opportunity to respond.  I have enclosed $50.00 in Macy’s Money as a token of our appreciation.  If I may assist you in the future, please contact me at the telephone number listed below and I will be happy to help.   Sincerely,     Stephanie C. Macy's Executive Office ###-###-#### Extension [redacted]   Enclosures / mailed June 21, 2016   cc:  [redacted], Revdex.com

August 1, 2017 Dear [redacted]: I am in receipt of complaint number [redacted]. I spoke to the customer on July 17 and he indicated the issue was resolved by the store. Macy's considers this matter resolved. Sincerely, Sue M.Macy's Executive Office###-###-#### Extension [redacted]

July 1, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re: 
Revdex.com complaint # [redacted]
       
Macy’s gift card ending [redacted] ...


       
Macy’s gift card ending [redacted] 
       
Macy’s gift card ending [redacted] 
 
On behalf of Macy’s:
 
Contact Date With Customer:  June
18, 2015
 
Complaint Summary:  [redacted]
[redacted] stated in her complaint that she purchased some gift cards a few years
ago for her son with the understanding that they would not expire.  He was only able to use one of the four cards
that he had in his possession.  The remaining
three gift cards were not available for use. 
After speaking with several customer service representatives, she was advised
that the cards were not expired but had a hold placed on them as a security
measure.  She was then instructed to supply
proof of purchase by receipt in order to have the cards exchanged.  The customer was not satisfied with this instruction
and requested for the cards to be re-issued or activated so that her son could
use the cards. 
 
Resolution:  I contacted
the customer on June 18, 2015, to obtain the gift card numbers of the cards
that she wanted to have replaced.  During
our phone conversation, I apologized for any inconvenience she and her son may
have experienced in trying to get this matter resolved.  I assured her that the service she received is
not typical of the level of quality customer service that we strive to provide.  I explained that this process was related to
a security measure administered to prevent unauthorized activity on older
unused gift cards.  In researching this
matter, I confirmed that Macy’s gift card ending in [redacted] had a balance of
$50.00, Macy’s gift card ending in [redacted] had a $25.00 balance, and Macy’s gift
card ending in [redacted] had an $8.59 balance which totaled $83.59.  As a courtesy, I informed the customer that
we will send a $100.00 Macy’s gift card to be received under a separate cover
within seven (7) to ten (10) business days. 
The customer was pleased to learn that the Executive Office would be
able to substitute the gift cards and had no other concerns to address.  I thanked the customer for the courtesy she
extended during our phone discussion and gave my direct contact information in
the event she had any further questions. 
 
 
Tamalla D.
Macy’s Executive Office
###-###-#### Extension [redacted]
 
cc:  [redacted],
Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I do not have any documentation on behalf of [redacted] because they are now bankrupt and also in a class action law suit, in which I am apart of for making fraudulent business practices. I will not be able to obtain the information because they are not longer in business. I have already explained this to Macy's. Also they did not address the differences in reporting on each credit bureau being different. They have been reporting false information and they fail to update the information. This is why they need to remove the information completely from my credit file. They fail to report accurate information on my credit file which is slander! I will not send a voluntary payment to them when I can not be guaranteed they are going to apply the payment appropriately since they have failed to report correct and accurate information in the first place.
Regards,
[redacted]

[redacted]   [redacted]
        June 14, 2016   [redacted]   Re:  Revdex.com Complaint [redacted]        Macy’s return experience   Dear [redacted]...

[redacted]:    I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns. Please accept my sincere apology for any frustration this matter may have caused you.   Be assured that the problems you described are not typical of the level of quality customer service that we strive to provide.  Macy’s goal is to have professional and knowledgeable sales associates available, so that all of our customers’ questions and needs are addressed and resolved efficiently.  For that reason, we truly appreciate you for the time you took to share your feedback, as it directs our attention to areas in which we can improve our service quality.     As stated in the letter from Ms. O. dated May 25, 2016, the Macy’s Merchandise Only Certificate for $1,293.53 was mailed to you on May 20, 2016, under a separate cover.  Additionally, a $50.00 Macy’s gift card was included with her letter as a gesture of goodwill.    [redacted], your continued loyalty is important to us, as well as appreciated, and I am sorry this problem was not resolved sooner.  Thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.    Sincerely,       Stephanie C. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted] Thankyou for having Macys Coordinator, Amy F. contact me re: this perplexing matter. However, Ms F. as anticipated, basically reiterated Ms M.'s stance that I was given ample notice to pay for a $ 31.75 pair of shorts purchased in 8/25/15 and due to non payment with late fees Macys billed me $ 305.71 by 4/16.I advised her I did not receive these so called e-bills and after I initiated contact with Macys after talking to reps. from a collection agency, Bloomingdale C and [redacted] I finally was able to confirm that I had a bill from Macys. Ms. F. indicated Macys doesn't care whether the customer has a history of poor credit or good credit like my family and Macys doesn't care whether the bill is $ 1.00, $31.75 or $31,750.00 they would continue to assess the $37.00 late fee.All she said was for me to contact [redacted] a collection agency. I requested that Macys have [redacted] call me. After all, aren't I Macy's customer.  So it is conceivable that for a $ 1.00 or $ 31.75 bill Macys would penalty would be never ending. What ? $ 10,000.00. Just on principle I should  not pay this extortion.I before I expose Macy's  unscrupulous business practice to the general public via the social media, I would appreciate being able to speak to Macy's administrative staff who genuinely care about their custormers.

Re: Complaint ID #[redacted]
 
Dear
[redacted]: 
 
I am
in receipt of the inquiry, filed on your behalf, by [redacted] of the
Cincinnati Revdex.com.  As a
representative of Macy's Executive Office, I was asked to review and respond to
your...

concerns.   
 
Upon
receipt of your inquiry I immediately performed a thorough review of our
records as they pertain to your macys.com order number [redacted].  Please allow me to apologize for the
cancellation of your order that occurred as a result of our system showing the
[redacted] Set of 2 Food Storage Canisters and the [redacted] 10-Piece
Simply Store Set with Colored Lids no longer being available at the prices
received.  At this time, these items are
not available for BOPS (Buy Online Pickup inStore) purchases.  However, we currently show the items are
available to ship from our warehouse. 
Please contact me at the telephone number below if you would like to
place a new order for these ite[redacted]  For
your convenience, I would be happy to place your order with free expedited
shipping.
 
Thank
you for bringing this matter to our attention, and allowing me an opportunity
to be of service to you.  If I can be of
further assistance, please feel free to contact me at ###-###-####.  My office hours are Monday through Friday,
9:00 AM to 4:00 PM, Eastern Time.
 
Sincerely,
 
[redacted]
Macy's Executive Office
###-###-#### Extension
[redacted]
 
cc: [redacted], Revdex.com of
Cincinnati

Macy's Rep could not explain why I did not receive an email from them stating they canceled my order.Macy's did not honor the discount that was advertised.If there was a problem with their system, they should honor all orders placed before they corrected the issue.Their response was unacceptable.[redacted]

[redacted]   [redacted]
  
August
25, 2015
 
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted],
[redacted]
 
Re:
Revdex.com, complaint ID #[redacted]
   ...

   Macy’s
account ending in [redacted]
 
Dear
[redacted]: 
 
I
am in receipt of your complaint filed with the Revdex.com and
forwarded to Macy’s Executive Office, where as a liaison, I was asked to review
and respond to your concerns on behalf of Department Stores National Bank.  We sincerely regret any frustration you may
have experienced in this situation regarding your Macy’s account.  
 
My
research confirmed that payments were not received for the due dates March 14,
2014, April 14, 2014, and May 14, 2014.  Since
payments were not made for three consecutive months, your account was reported as
past due to the credit reporting agencies. 
Our records indicate that all billing statements were sent to the
address you provided and we have no record of any returned mail, which suggests
you received them.  In addition, agents
from our Collection Department tried to reach you by telephone about this
matter on many occasions, beginning on March 14, 2014.  As noted in your complaint, we have no record
of receiving a payment by check during the months listed above.  Account notes indicate that when you
initially called our credit offices you were asked to send in a copy of the
cancelled check, and you were told that upon receipt of a copy of the cancelled
check, we would investigate your payment and contact you.  However, we did not receive a copy of the
cancelled check. Therefore, and investigation could not proceed.  
 
Respectfully,
I am unable to clear the derogatory information from your credit file, as it
not our policy to remove any delinquency unless it occurred as a result of a
billing error.  As a credit provider, we
are obligated to report the account accurately to the credit reporting
agencies, whether it is favorable or unfavorable to the consumer.  However, on March 24, 2015, we instructed the
credit reporting agencies to update their records and report your account as “customer
disputes reporting”. 
 
[redacted]
[redacted], thank you for allowing me to respond to your inquiry.  If I may be of any assistance in the future,
please feel free to contact me at the telephone number listed below. 
 
Sincerely, 
 
 
Michael
J.  
Macy's
Executive Office 
###-###-####
Extension 73381 
 
cc:
[redacted], Revdex.com

Macy’s would not address the false advertising  of a product. I was told I paid $96.00 for the earrings and I received the value when I told her the jeweler that fixed the clamp on them so I could wear them told me the value was approximately $116.00.

On Wed, Apr 27, 2016 at 8:46 PM, J[redacted]Hi [redacted],Any updates on this complaint from the business?As mentioned below, I also sent a letter attached to them with additional documents such as the first billing statement that I received and the copy of Revdex.com complaint.I've not heard any responses from them yet other than automatic call everyday to call me back and pay the rest of the balance.However I have a little bit of problem and need your advice.When I opened the Revdex.com complaint, I was in the process of getting mortgage loan.The mortgage loan company states that I need to resolve this issue as Fannie is conditioning that this account be paid and updated to get the loan approval.Is there a way to expedite and get the business response sooner? I remember that you usually get a response from business within 30 days and let me know any result. Is it still feasible on my case?I would really appreciate it if you could shed some light on my situation.Best Regards,[redacted]

Dear Revdex.com,Thanks for you to take care of my complaint. The fact is that I returned real merchandise to Macy's [redacted] store, but they issued me a fake Macy's gift card as store credit.Please see the attached phto receipts and fake macy's card.Thanks,[redacted]Cell...

phone: ###-###-####Email: [redacted]Address :[redacted]

[redacted]   [redacted]
February 17, 2016
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint ID [redacted]
       Macy’s account ending in...

[redacted]
Dear
[redacted]:
I am
in receipt of your complaint forwarded to us by the RevDex.com.  As a representative of Macy’s
Executive Office, I was asked to review and respond to your concerns on behalf
of Department Stores National Bank.  We
sincerely regret any frustration you may have experienced regarding your Macy’s
account and for the problems you encountered in trying to resolve this issue.
I
was disappointed to read about your experience with our customer service
representatives.  Whenever possible, we
prefer to use our own employees in the U.S. to handle customer calls and other
administrative functions, but our primary objective is to provide the highest
level of service to customers when they need it.  In some cases, we rely on outside sources for
call center support, and some of those outsource vendors do have overseas
operations and assure you that we do not condone or tolerate rude or abusive
behavior.  I am also sorry that your
calls were disconnected when you requested to talk with an English speaking
representative and have forwarded your concerns to the appropriate parties so
that they may address this matter directly.
Upon review of your account, I confirmed that on December
9, 2015, we located the $91.22 misapplied payment from September 8, 2015, and transferred
it to your Macy’s account.  On February
1, 2016, we cleared our internal history of any delinquency, and made the
necessary correction to your credit report. 
Also, we removed a total of $67.77 in accumulated fees on February 16,
2016, which brought your account to a zero ($0.00) balance.  You will see these adjustments on your next
billing statement.
[redacted], thank you so very much for bringing this
matter to our attention and allowing me the opportunity to respond.  Please do not hesitate to call me should you
have any further questions.
Sincerely,
Regina M.
Macy's Executive Office
###-###-#### Extension [redacted]
cc:  [redacted],
Revdex.com
       Credit
Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   I have made payments every month according to the balance on each statement date. My account is not delinquent or past due. Macy's needs to review and accept their errors and stop taking me as a fool. I know how to calculate principle and interest. I will make payments accordingly as in the past.
Regards,
[redacted]

Dear
[redacted],
We
are in receipt of Revdex.com Complaint # [redacted]. We have spoken to the referenced
customer and have carefully reviewed all matters as expressed in the complaint.
We verified that [redacted] was credited 42.39 on October 28, 2015 to his
mastercard ending in...

5352.  In addition
we sent [redacted] a gift card in the amount of 100.00.
At
this time we consider the client compensated and the settlement equitable to
both parties.
Sincerely,
Teresa M.
Executive Offices
###-###-####
CC: [redacted]

[redacted]   [redacted]
February 18, 2016
[redacted]
[redacted]
[redacted]
Re: Revdex.com
Complaint #[redacted]
      Macy’s account ending in...

[redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the RevDex.com.  As a representative of Macy’s Executive
Office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank.
Per
the enclosed Department Stores National Bank Credit Card Agreement, if you have
been paying less than the New Balance on your Revolving account balance each
month and you then decide to pay your balance in full, you will be charged
interest charges on that balance from the first day of the billing cycle until
the date that your payment is received. 
The minimum interest charge is $2.00. 
This interest charge is for the money loaned to you during that period,
and will appear on the next month's billing statement.  My review of this matter found that all
interest was correctly charged in accordance with the Credit Card
Agreement.  As of December 16, 2015, your
account has been closed at your request and reflects a zero balance. 
Although
these fees were properly charged, we cleared our internal records of any
delinquency associated with this issue since the delinquent balance was
entirely fees and interest charges. I also confirmed that no negative
information was reported for this time period to the Credit Reporting Agencies.
[redacted], we understand that you have a choice in where to shop and we are sorry
this misunderstanding has jeopardized our business relationship.  I hope you will reconsider the use of your
account in the future and allow us the opportunity to renew your faith in
Macy’s.  If I can be of assistance on
another matter, do not hesitate to contact me. 
Sincerely,
Randi P.
Macy's Executive Office
###-###-#### Extension [redacted]
Enclosures /mailed February 18, 2016
CC: [redacted], Revdex.com

Hi [redacted],We are in receipt of Complaint ID #[redacted] regarding the consumer's mattress set purchase.  As a one-time accommodation, a 100% credit adjustment outside of policy has been set up for the mattress set. A full credit will be issued to the consumer's account within 3 - 5 business...

days Customer will dispose of the mattress set as they see fit.  If the consumer has any questions or concerns, she can contact Macy's Executive Office directly. Thanks, Macy's Executive Office

August 11, 2016 [redacted] Re:  Revdex.com Complaint ID [redacted]       Macy’s account ending in [redacted] Dear [redacted]   I am in receipt of your complaint forwarded to Macy’s Executive...

Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any frustration this matter may have caused you. Our research confirmed that e-mail alerts to inform you that your billing statements were ready to view were sent to you at [email protected] from January 2016 through July 2016.  In addition, we show the March, April, and June 2016, email alerts were opened.  It is not the Bank's policy to remove any delinquencies from your credit report, unless it occurred as a result of a bank error.  As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the customer.  After researching the delinquency on your account, we found the information to be correct.   Upon further review, I found that we did not receive payments by the due date from February through April 2016.  For the months of May, June, and July 2016, your payments were received on the due dates; however, these payments were less than the minimum required payment due each month.  If the minimum amount due is not received by the payment due date, a late fee and interest charge are applied to your account and the minimum monthly payment due will increase.  Even though all fees were correctly applied for these months; as a courtesy to you, our records show that late fees totaling $261.34 and interest charges totaling $139.08 have been removed from your account during previous conversations with our representatives.  Your current billing statement for the period ending July 20, 2016, has a $737.47 balance with an $87.51 minimum payment due by August 16, 2016.  Enclosed are copies of your billing statements for the periods ending January 12, 2016, through July 20, 2016, as reference.   According to the terms of the Department Stores National Bank Credit Card Agreement, we may reduce or increase your credit limit at any time for any reason as permitted by law.  We will notify you of any change, but the change may take effect before you receive the notice. I found that your limit was decreased automatically by our system on two different occasions; April 19, 2016 ($1,700.00 to $1,200.00), and June 19, 2016 ($1,200.00 to $1,000.00).   Furthermore, our calls are intended as a courtesy to remind customers of a recently missed payment, and are also an opportunity to assist our customers with maintaining a good payment and credit history with us.  Ms. Threatt, thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.   Sincerely, Stephanie C.Macy's Executive Office###-###-#### Extension [redacted] Enclosures /mailed August 11, 2016 cc:  [redacted], Revdex.com

P.O. Box 8220 Mason, OH 45040
May 12, 2016
[redacted]
[redacted]
Re: Macy's [redacted] Account Ending in [redacted]
Complaint ID: [redacted]
Dear [redacted]:
I am in receipt of your complaint forwarded to us by the Better...

Business Bureau. As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.
I am sorry for the delay in resolving the fraudulent activity on your Macy's account and I regret any inconvenience you may have experienced. Our Fraud Department has deemed the charges to your account for $79.94 on July 27, 2015, $49.97 on August 25, 2015, and $49.97 on September 25, 2015, to be fraudulent. We will remove the fraudulent charges and all fees to bring the account to a zero ($0.00) balance.
We will clear our internal records of any delinquency associated with this issue, and will also instruct the credit reporting agencies to update their records and delete any history of delinquency from the time period of September 2015, through April 2016. Please allow the agencies thirty (30) business days to make the necessary corrections to update their files. This letter will serve as confirmation of this request.
[redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond. Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.

Sincerely,
Nancy M.Macy's Executive Office
###-###-#### Extension [redacted]
cc: [redacted]
The Revdex.com

[redacted] is a federally registered service mark of [redacted] and is used by Department Stores National Bank pursuant to a license. This credit card program is issued and administered by Department Stores National Bank.

Customer called at 4:21 Friday 3.23 stating she's sent Macy's emails and phone calls with the info needed for the rebates. Wants cash, not Macy's Money. Wants $60 not the $40 they are offering.