Macy's

Re: Complaint ID #[redacted]
Dear
[redacted]: 
I am
in receipt of your most recent response to our letter dated October 14, 2015,
forwarded to us by the Revdex.com. 
As I have previously addressed your concerns, I have been asked to once
again respond.  I am sorry you did not
find our response satisfactory.
As
previously mentioned the authorization hold in the amount of $155.47 was placed
on your account once your order was submitted. 
This authorization amount was then released to your bank within a 24-
business hour period from the original date of October 7, 2015.  In some instances, the amount of time for the
removal of an authorization hold varies between credit card companies.   
[redacted]
[redacted], thank you for your feedback and bringing this matter to our
attention.  Your feedback is critical as
it assists us in areas in which we can improve upon.  If you need additional details regarding our
authorization hold policy, please visit the following:
https://customerservice.macys.com/app/answers/detail/a_id/181?cm_sp=macys_custom...⇄ /> If
you would like direct assistance or have further questions, please feel free to
contact me at ###-###-####.  My office
hours are Monday through Friday, 9:00 AM to 4:00 PM, Eastern Time.
Sincerely,
Tonie R.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted], Revdex.com of
Cincinnati

December 29, 2015 
[redacted]
[redacted]
[redacted]
Re:  Revdex.com Complaint ID [redacted] 
Dear [redacted]: 
We
are in receipt of your Revdex.com complaint, which was forwarded...

to
Macy’s Executive Office, where as a liaison, I was asked to respond.  Please accept my apology for any frustration
you may have experienced in this matter regarding your watch.
Be
assured that the service you described receiving in our store is not typical of
the quality customer service that we strive to provide.  Macy’s goal is to have professional and
courteous associates and management available within every department, so that
every customer’s needs are addressed and resolved efficiently.  We make every effort to accommodate our
customers whenever possible. 
Macy’s
has a very generous return policy, and will accept for exchange or return
merchandise that does not completely satisfy you. However, some exceptions and restrictions on
selected merchandise do apply, and they are posted in those specific
departments.  Macy’s uses a return
verification system and all returns and/or exchanges are subject to validation
and approval.  With a receipt or proof of
purchase, a refund will be credited back to the original form of payment used
or if you prefer, a store credit will be issued.  I invite you to return to your nearest Macy’s
location along with your proof of purchase and a supervisor will be happy to
assist you with this situation.
[redacted], I appreciate the time you took to bring this matter to our attention
and allowing me to respond. If I may be
of any assistance on another matter, feel free to contact me at the telephone
number below.
Sincerely, 
Michael
J.  
Macy's
Executive Office
###-###-####
Extension [redacted]
cc:
[redacted], Revdex.com

Hello [redacted]; We are in receipt of Revdex.com Complaint ID #[redacted] for [redacted].I have left a message at the number associated with her order and there was no answer, therefore, I left a message providing my direct contact. Since, there has been no response from the customer.Based on...

this, we consider this issue closed contingent upon contact from the customer. Sincerely, Michele S.| Omnichannel Presidential CorrespondentOmnichannel Selling and Service Escalation Team | MCCS Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  On 9/10/15, a woman from the Macy's Executive Office in Ohio contacted me regarding the issues with my bed. This was also the same day that the bed was set to be delivered, so I still ended up having the wait a long time to have my bed repaired. She also stated that for the incovenience, she would issue a 15% refund in the amount of $190.94, which I should receive within 10 business days. I still have not received that check. I would consider the case closed as well if I had received the refund check as stated in our conversation.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I received three phone calls from Macy's.  The first was from [redacted] the Mattress Dept. manager, on or around June 11th. She told me that a credit of $227 (and change) was being processed by the Macy's home office and would take 3-5 business days to appear. I said thank you, and asked about the remaining $465 (and change) we had requested. She promised to check on that and get back with me. I have not received a follow up call from her to date.The second and third phone calls were from Macy's home office. I was told that they were working on refunding all of the money we spent at their store in [redacted] plus the $359 (and change) that was taken from our account without authorization. In the last phone call I was told that $493.47 would be refunded to us as soon as possible. I asked if that included the $227 (and change) that was already promised to be refunded soon by the Mattress Dept. manager. I was told that it would be looked into. I have not received a follow up call from her to date.On June 17th, Macy's posted with the Revdex.com that this matter has been resolved and that they consider the matter closed.On June 18th, three separate credits were issued to our bank from Macy's, totaling $493.47. It has now been 5 business days and the refund promised by the Mattress Dept. manager has not appeared.I reject the statement made by Macy's representative, because of two valid reasons: The remaining money owed us has not been refunded.We requested statements showing the reasons for the unapproved charges of $359.59 on 05/15/15 to our account and the $138.18 refund on 05/18/15, plus the $1037.19 refund on 06/05/15.As far as my husband and I are concerned, the matter is not closed and the complaint is not resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

January 31, 2017     [redacted]   Re: Bette Business Bureau Complaint ID #[redacted]        Macy’s [redacted] account ending in [redacted]   Dear [redacted]...

[redacted]:   I am in receipt of your Revdex.com Complaint, which was forwarded to Macy’s Executive Office.  As a Liaison in this office, I was asked to review and respond to your concerns.  I sincerely apologize for any inconvenience this matter may have caused you.   Upon review, I found that your check in the amount of $196.41 dated December 30, 2016, was located on January 12, 2017, and applied to your Macy’s account with a payment date of January 12, 2017.  Our records do not show any prior payment dates from your financial institution, for this amount.  Please be advised no interest charges or late fees were debited to your account.  I also confirmed that your account was not reported as late to the credit reporting agencies.  As of the date of this letter, your account has balance of zero, with no minimum payment due on January 26, 2017.   I regret hearing of the delay that occurred regarding your payment.  However, please be advised that Bank payments take three to five days to post to the account.  With this in mind, the processing of this payment may have delayed further due to the holiday weekend.  Our records do not show any payment attempts for December 30, 2016.   [redacted], I appreciate the opportunity you have allowed me to be of service to you.  If I may be of further assistance in the future, please feel free to contact me at the telephone number listed below.   Sincerely,     Tyeisha B. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com   [redacted] is a federally registered service mark of [redacted] and is used by Department Stores National Bank pursuant to a license.  The Macy’s [redacted] Card program is issued and administered by Department Stores National Bank.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  A Tech came out and no follow up has been done, no repairs or resolutions have been accomplished as of yet.
Regards,
[redacted]

January 21, 2016
[redacted]Cincinnati Revdex.com1 E Fourth St.Suite 600Cincinnati, OH 45202
Revdex.com Complaint # [redacted]
Dear
[redacted]: 
We
are in receipt of Revdex.com Complaint # [redacted]. We have spoken to the referenced
customer and have resolved all matters...

as expressed in the complaint. Based on
this, we consider the matter closed satisfactorily. Thank you.
Sincerely,
Jan B.
Macy's Executive Office
###-###-#### Extension [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   I Sent the information requested to me but it seems that it doesn't reach her so I will be re-sending again.Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Carrie W.Macy’s Executive Office###-###-#### Extension [redacted]Re: Revdex.com Complaint ID [redacted]Dear Carrie W.,Thanks for your reply.Thanks for you to admit that I have returned merchandises but issued me a blocked and useless gift card. That is a great deal for Macy’s to accept returned merchandises by issuing a ‘fake’ gift card.I can’t accept your way to block my store credit of EZ gift card. The reasons are as follows:1. Payments was verified on April 11, 2015 for reservation [redacted], why these payments was not verified now.2. You have not tell me which gift cards are not verified.3. You have not tell me how much was not verified.4. If the amount of not verified gift card is less than the amount of my blocked EZ gift card #[redacted], why all amount of my blocked gift card is useless. Why not difference?5. Why Macy’s blocked my EZ gift card without notifying me?6. I can show you that I have purchased Macys gift cards from [redacted], [redacted], [redacted] and [redacted] as an example due to privacy.7. Macy’s gift card terms and conditions never say that you need receipt of gift cards before making payment, because gift card is a gift and could be get from private party. I know website such as [redacted] and [redacted] never require their customers to show gift card receipt when use it as payments.Could you please unblock my EZ gift card #[redacted]? At least you should not block the entire amount of this gift card.Thanks for your kind consideration.[redacted]Cell phone: ###-###-####Address: [redacted], [redacted]Email: [redacted]

[redacted]   [redacted]
November 15, 2015
[redacted]
[redacted]
[redacted]
Re:  Revdex.com ID [redacted]
        Macy's American Express...

account ending in
[redacted]
Dear [redacted]: 
I am in receipt of your complaint forwarded to Macy's
Executive Office by the Revdex.com. 
As a representative of this office, I was asked to review and respond to
your concerns on behalf of Department Stores National Bank.  I apologize for any inconvenience you may
have experienced.
In reviewing your account, our records indicate that
the $55.88 remaining balance were late fees associated to the fraudulent
charges on your account which have been removed.  Additionally, we have cleared our internal
record of the delinquency associated with this issue for the billing periods
ending August 1, 2015 through November 4, 2015, and have requested the credit
reporting agencies update their records and delete any history of delinquency
for  the same time period.  Kindly allow the agencies approximately seven
(7) to ten (10) business days to make the necessary corrections to update their
records.  This letter will serve as
confirmation of our request. 
[redacted], I apologize for the length of time it
has taken to resolve this issue.  Thank
you for bringing this matter to our attention and giving me the opportunity to
respond.  If I may be of additional
assistance, please contact me at the telephone number listed below.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc:  [redacted],
Revdex.com

August 16, 2016     [redacted]
[redacted]
[redacted]   Re:  Revdex.com Complaint ID [redacted]         Macy’s account ending in [redacted]   Dear [redacted]:   I have received your most recent comments regarding the complaint you filed with the Revdex.com. As a representative of Macy’s Executive Office, and on behalf of Department Stores National Bank, I was asked to address your additional concerns.  I apologize for your continued frustrations you may have experienced regarding this matter.   In researching your account, the notes confirm your account has a zero ($0.00) balance as of the statement period ending July 29, 2016.  I have confirmed that no calls are being made to collect any funds currently due for this account.  I suggest asking the company calling you who they represent as we have no records of calling you at the numbers listed on your account.   [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.   Sincerely,     Monique M. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
[redacted] response is both inaccurate and inadequate, eluding the clear summary of my complaint.  She states, "In
this instance, on October 6, 2015, an authorization hold in the amount of
$139.28 was placed on your account.  This
authorization amount was then released to your bank within a 24-business hour
period from this date.  Your order was
due to have two shipments in which you would be charged $92.62 and $46.66,
accordingly.  Unfortunately, our records
indicate no charges were put through to your account.  As it stands, your account should not reflect
any authorization holds or charges from Macy's pertaining to this order."
1. My account was ultimately charged both the $92.62 and $46.66 amounts as it should have been.  That has nothing to do with the problem.  2. The problem I was asking Macy's to address was the original HOLD put on TWICE THAT AMOUNT.  The attached file, a photo of my personal checking account statement at the time of this infraction, shows 3 charges from Macy's within the top 4 items listed.  The first two charges (from the bottom up) total the third separate charge.  Macy's online store held up twice the funds that it was owed.  It doesn't matter if Macy's didn't take/use those funds, it prevented me from access to the funds by placing a hold for twice as much as they were ever owed.I want it explained to me how this is lawful or I want the online system corrected.  Thank you.
Regards,
[redacted]

October 26, 2016    
[redacted]   Re:  Revdex.com Complaint ID #[redacted]        Macy’s store account ending in [redacted] (closed) & [redacted] (open)   Dear [redacted]:   I am in...

receipt of the complaint you filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any inconvenience or frustration this matter may have caused you.   In researching your account ending in [redacted], I confirmed that for billing statement ending May 30, 2016, the unpaid balance was $135.89.  On June 26, 2016, you submitted a payment for this amount, which was returned unpaid from your bank.  This caused your account to incur a $37.00 late fee and $2.88 interest charge, bringing your new unpaid balance to $175.77 with a minimum payment of $100.22 due by July 26, 2016.  As a courtesy, the $37.00 late fee was removed, bringing your unpaid balance to $138.77.  On July 11, 2016, you made a payment for $138.77; however, $100.00 was applied to account ending in [redacted] in error, which caused late fees and interest to accrue on account ending in [redacted].  I apologize for this error, but am happy to inform you that we have transferred the $100.00 to the correct account and removed $111.00 in late fees and $9.39 in interest charges, bringing the account ending in [redacted] to a credit balance of $1.78, with a closure date of September 29, 2016, per your request.  A credit refund check has been requested this date, please allow sent to ten (7-10) business days to receive the check.  For the joint account ending in [redacted], the unpaid balance is $248.65, with a minimum amount of $27.00 due by November 12, 2016.   Additionally, we cleared our internal records of any delinquency associated with this issue, and requested that [redacted], [redacted] and [redacted] update their records and delete any history of delinquency for the time period of July 2016 through October 2016 on your account ending in [redacted] from your credit report.  Please allow the agencies thirty (30) days to update their records.  Until then, this letter will serve as confirmation of this request.   [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.   Sincerely,     Monique M. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]  MACY HAS ADDRESSED THE ISSUE OF DEROGATORY REPORTS ON MY CREDIT, WHICH IS A MERE FORMALITY FOR THEM. HOWEVER, THIS HAS NOT YET ADDRESSEED THE DAMAGE DONE TO MY FICA SCORES. I FELL FROM A HIGH OF 800 IN JANUARY TO A LOW OR  A CURRENT   697. MACY DID SOME DRASTIC DAMAGE TO MY CREDIT RATING WHICH MAY OR MAY NOT BE RESTORED ( IN 30 DAYS) TO THE LEVEL I HAVE ACQUIRED THROUGH CAREFUL,  STRATEGIC, CONSUMER PLANNING/PRACTICES. iN THE MEANTIME(30 DAYS) I CAN'T GET THE BEST  OFFERS ON INTEREST RATES FOR REFINANCING, NEW CREDIT, EQUITY LOANS, NEW CAR PURCHASES, ETC.   I AM NOT A HAPPY "CAMPER" TO SAY THE LEASE!!! THEIR "SOLUTION" TO MY COMPLAINT IS MINIMUMLY  SATISFACTOR!

January 30, 2018  [redacted]Marketplace Resource ConsultantCincinnati Revdex.com Dear [redacted]:  I am in receipt of complaint ID: [redacted]. I have spoken to [redacted] and we have addressed all issues to her satisfaction. Based on this information, Macy's...

considers this matter closed and resolved. Sincerely,  Steven A.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[redacted]   [redacted]     July 18, 2016     [redacted]     Re: Revdex.com Complaint ID [redacted]       Macy’s account ending in [redacted] (lost/stolen)...

      Macy’s account ending in [redacted] (stolen)       Macy’s account ending in [redacted] (closed)   Dear [redacted]:    I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.    We sincerely regret any frustration you may have been caused regarding the fraud on your Macy’s account, and for the problems you encountered while attempting to resolve this matter.  Upon review, I found that on November 18, 2015, you disputed the charges on your account.  At that time we reported your Macy’s account ending in [redacted] as lost/stolen and a new credit card ending in [redacted] was issued.  During the investigation on your account, our Fraud Department reported the account ending in [redacted] as stolen (since additional fraud purchases were made after your initial report on November 18, 2015), and a new card ending in [redacted] was opened.  I was disappointed to hear that you called frequently with no resolution to your concerns.    I found that on April 19, 2016, we removed a total of $2,695.51 in fraudulent charges, and $55.37 in interest charges from your account ending in [redacted].  On July 12, 2016, the remaining $676.81 in fraud charges, $222.00 in late fees, and $436.96 in interest charges were removed.  As of today’s date, your Macy’s account is closed with a $795.70 balance (this contains your purchases prior to the fraudulent charges).  Also, we cleared our internal records of any delinquency associated with this issue, and requested that Equifax, Experian and TransUnion delete the late payment history for December 2015 through July 2016 on your Macy’s account from your credit report.   Thank you for bringing this matter to our attention.  There is no excuse for the service you received and I can only apologize on behalf of our organization.  If I may assist you in the future, please contact me at the telephone number listed below and I will be happy to help.   Sincerely,     Stephanie C. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

Re: Complaint ID #[redacted]
Dear
[redacted]: 
I am
in receipt of [redacted] complaint. 
As a representative of Macy's Executive Office, I was asked to review
and respond to her concerns.  We have
confirmed a refund in the amount of $106.23 for the was...

[redacted] was issued and posted to her [redacted] account ending in [redacted] on January 26, 2016.  Based on the above, Macy's considers this
matter resolved and closed satisfactorily.
Sincerely,
Tonie R.
Macy's Executive Office
###-###-#### Extension [redacted]