Macy's

January 31, 2016
[redacted]
1 E Fourth St.Suite 600
Cincinnati, Ohio 45202
Dear [redacted]: 
We
are in receipt of Revdex.com Complaint # [redacted]. We have spoken to the referenced
customer and have resolved all matters as expressed in the complaint. Based...

on
this, we consider the matter closed satisfactorily. Thank you.
Sincerely,
Jan B.
Macy's Executive Office
###-###-#### Extension [redacted]

February 19, 2016[redacted]Cincinnati Revdex.comDear [redacted]: We received the complaint for [redacted] regarding ID [redacted]. The customer stated that they have been inconvenienced by the delay in receiving her credit for return merchandise. I processed the paperwork to have the credit put back on [redacted]...

[redacted] original form of payment and had the process expedited. I spoke to [redacted] today, and informed her that she should see the credit within 3-5 days. Based on the above, Macy's considers this matter closed satisfactorily. Sincerely,Colette O.Macy's Executive Office###-###-#### Extension [redacted]

May 6, 2016[redacted]Re: Revdex.com Complaint ID [redacted]Macy’s Account ending [redacted]Dear [redacted]:  I am in receipt of your complaint filed with the Revdex.com which was forwarded to Macy's Executive Office.  As a...

liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).  Per the terms of the DSNB Credit Card Agreement, interest is charged on the outstanding balance of your account until the day you pay the full balance owed on that account type.  For example, if you have been paying only the minimum payments on your balance and you then decide to pay your balance in full, you will be charged interest on that balance from the first day of the billing cycle until the date that your payment is received.  This interest charge is for the money loaned to you during that period, and will appear on the next month’s billing statement.  This may result in a statement containing only an interest charge.  You can avoid being charged interest by paying your account balance in full every month by your payment due date. Applying this billing policy to your Macy’s account, the $2.00 interest charge that appeared on your December 24, 2015, billing statement included interest for the outstanding balance on your account between the bill date of November 23, 2015, and the date (December 6, 2015) that your $10.48 payment was applied to your account.  The minimum interest charge is $2.00.  Since this $2.00 interest charge was not paid by the due date of January 20, 2016, it was subject to additional interest charges. Your balance remained unpaid and continued to accrue interest until April 18, 2016, when we waived this amount as a courtesy to you.  As of the date of this letter, the account balance is zero ($0.00).  Furthermore, since the delinquency reported on your account from January 2016, through April 2016, was based on an outstanding balance that consisted only of fees, we have requested the credit reporting agencies remove this delinquency from your credit report.In regards to the statement notifications on your account, our records indicate that we have been sending email statement notifications to [redacted], and to date, we have not received notification that our emails were unsuccessfully delivered. For ease of reference, I’ve enclosed your billing statements for the periods ending December 24, 2015, through April 22, 2016, for your review.   [redacted], please accept my sincere apology for the length of time it took to respond to this matter. If I may be of additional assistance, please do not hesitate to contact me at the number listed below.  Sincerely,Regina M.Macy's Executive Office###-###-#### Extension [redacted]Enclosures

[redacted],
We are in receipt of complaint id #10993641 regarding
the customer’s refund for the furniture. We had contacted the customer and had
set up a return for the furniture to be picked up on 12/24/15. We had advised the customer
that he will receive full refund for the return once the furniture is picked up
and is checked back into the fulfilment center. 
It is a process that can take 5-7 business days after the furniture is
picked up from his residence. Unfortunately, Macy’s cannot process the credit
until the furniture is picked up. We had also advised the customer that once
the credit is processed, he will receive an email confirmation that the credit
has been processed. At this time, Macy's will consider this matter closed since
we have already approved the furniture return for full refund.
Thanks,
Macy's Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I've added attached documents to further show why the response does not resolve my complaint. If a representative of Macy's would like to contact my bank for further details go online to [redacted]. For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]

The consumer, [redacted], called to let you know that she spoke with Macy's and the issue has been resolved.

January 14, 2016
[redacted]
Re:  [redacted] – Case
#[redacted]
        Revdex.com Complaint ID
[redacted]
        Macy’s [redacted] accounts ending
in [redacted] and [redacted]
Dear [redacted]: 
I
am in receipt of your complaints filed with the Revdex.com and the [redacted], which were forwarded to Macy's Executive Office on
December 3 and 16, 2015, respectively. 
As a liaison in this office, I was asked to review and respond to your
concerns on behalf of Department Stores National Bank.  I had hoped to speak with you personally, but
my attempts to reach you were unsuccessful. 
We
sincerely regret any inconvenience or frustration you may have been caused
regarding the alleged fraud on your Macy’s [redacted] account, and for
the miscommunication you received while attempting to resolve this matter.  Below is a timeline of the transaction activity
and our communication with you for the Macy’s [redacted] accounts:
On November 16,
2015, a woman called us to request the address, telephone and e-mail changes to
the account ending in [redacted], along with a credit limit increase request from
$2,600.00 to $16,000.00. The caller verified
your personal security information, and fraud was not suspected at that
time.  We placed a block
on the account November 20, 2015, when a purchase was declined and an incorrect
Social Security Number was given at the register.  We were able to contact you on this same
date, and reported the credit card ending in [redacted] stolen.  A new card number was generated ending in
[redacted].     You spoke with
Julia O. in our Executive Office on November 24, 2015, after speaking with
various phone representatives that day. 
We sent you a Statement of Fraud form to complete and return to us.We received your
Statement of Fraud form on November 27, 2015. 
The Total Balance Due of $325.45 was placed in dispute and we reset the
credit limit to its original $2,600.00 level at that time.On December 7,
2015, we received your $114.68 payment in full for the previous month’s
balance.On December 23,
2015, we removed the $325.45 in fraudulent charges from the account ending in
[redacted], and Ms. O. closed that account as you requested with a zero ($0.00)
balance. 
I
am sorry that you were told we could not give you a complete list of the
approved and attempted purchases at the time the fraud occurred.  The approved transactions and subsequent
removal of these purchases appeared on your billing statements.  If law enforcement has a case they are
investigating, we require a written request for information so we can
authenticate the request and ensure we’re providing the information to the
correct individuals.  As for attempted or
declined transaction information, we will gladly provide any details that are
available to law enforcement requests. Written
requests may be sent to:  Fraud Claims
Department, P.O. Box 8097, Mason, OH 45040. 
Please
find enclosed copies of your November and December 2015 billing statements,
which show the various transactions on the Macy’s [redacted]
accounts.  If I may assist you further,
do not hesitate to contact me.
Sincerely,
Ms. Randi P.
Macy's Executive Office
###-###-#### Extension 73376
Enclosures /mailed January 14, 2016
cc:  [redacted]
       [redacted], Revdex.com

[redacted]   [redacted]
April 18, 2016
[redacted]
Re:  Revdex.com complaint [redacted]
        Macy’s [redacted] account ending
in...

[redacted]
Dear [redacted]: 
I am in receipt of your complaint forwarded to Macy’s
Executive Office by the Revdex.com. 
As a representative of this office, I was asked to review and respond to
your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any
frustration this matter may have caused you.
Upon researching your account, we were unable to
confirm that you had received your billing alert via email.  Therefore, we have cleared our internal
records of any delinquency associated with this issue, and have requested the
credit reporting agencies update their records and delete any history of
delinquency from the time period of December 2015 through January 2016.  Please allow the agencies approximately seven
(7) to ten (10) business days to make the necessary corrections to update their
files.  This letter will serve as
confirmation of this request.
Our records indicate that on February 14, 2016, a
credit balance refund check was issued to you in the amount of $64.00.  We also removed another $5.14 in interest
charges, which I have taken the liberty of requesting a credit balance refund
check for this amount.  You should
receive the check under a separate cover at the address listed above in 7 to 10
business days.
Thank you for bringing this matter to our attention
and giving me the opportunity to respond. 
If I may be of additional assistance, please contact me at the number
listed below. 
Sincerely,
Stephanie C.
Macy's Executive Office
###-###-#### Extension [redacted]
cc:  [redacted],
Revdex.com

December 24,...

2015
[redacted]Cincinnati Revdex.com
1 E Fourth StSuite 600Cincinnati, OH 45202
Revdex.com Case #[redacted]
Dear
[redacted]: 
We
are in receipt of Revdex.com Complaint #[redacted]. We have spoken to the referenced
customer and have resolved all matters as expressed in the complaint. Based on
this, we consider the matter closed satisfactorily. Thank you.
Sincerely,
Melissa U.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted]

June 12, 2015
 
 
[redacted]          
[redacted]
 
Re: Revdex.com
Complaint # [redacted]
 
Dear
[redacted]: 
 
I am
in receipt of Ms. [redacted]...

complaint.  As
a representative of Macy's Executive Office, I was asked to review and respond
to her concerns.  I have spoken with Ms.
[redacted] several times by phone and have resolved this matter to her
satisfaction.  We consider this issue
closed. 
 
If
you have any questions, please feel free to contact me at the telephone number
listed below.
 
Sincerely,
 
 
 
[redacted]
Macy's Executive Office
[redacted]
 
cc: [redacted]

February 17, 2016
[redacted]
re: Revdex.com
Complaint ID: # [redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the Revdex.com. As
a representative of Macy's Executive Office, I was asked...

to review and respond
to your concerns. Thank you for your courtesy when we spoke.
Please
accept my apology for any inconvenience you experienced due to receiving your
macys.com order refund in the form of a gift card. The credit back to your
original form of payment for $237.52 should post to your Macy's card within 14
days. There are no current fees on your Macy's card related to the form of
refund or delay for your credit. In respect and consideration for your
concerns, any internal  information for
your Macy's account has been cleared from October 2015 until the present. The information
is being sent to the credit bureaus for the appropriate update to their records
for you.
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond. If I can be of further assistance, please do not
hesitate to contact me at the telephone number listed below.
Sincerely,
Marjorie B.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted] Cincinnati Revdex.com

[redacted]   [redacted]
November 22, 2015
[redacted]
[redacted]
[redacted]
Re:  Revdex.com ID [redacted]
Dear
[redacted]: 
I am
in receipt of your complaint...

forwarded to Macy's Executive Office by the RevDex.com.  As a representative of
this office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank.  Thank
you for the courtesy you extended to me during our phone conversation on
November 10, 2015.
As
we discussed, I would welcome the opportunity to better address your concerns,
however, we are unable to locate an account number for you in our systems.  If you wish to send me a copy of the
information being reported in your credit report, it may be helpful in
determining how I can assist you.
As
you may not be aware, you have the right to dispute the accuracy or
completeness of the information reported to us, by contacting the consumer
reporting agency directly at:
[redacted]                      [redacted]                     [redacted]
[redacted]              [redacted]                  [redacted]
[redacted]         [redacted]       [redacted]
###-###-####           ###-###-####               ###-###-####
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond.  If I may be of
additional assistance, please contact me at the number listed below.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc:  [redacted],
Revdex.com

The attached letter was sent to Macy's via certified mail. Also attached is the certified mail receipt for that letter. I retrieved my notes out of storage and they stated on 10/11/2010 the balance on the account was $53.36 with a $5 minimum payment due that was paid. I also noted the...

balance had been paid in full on the following due date in November 2010.My [redacted] credit report states in the information reported to them by Macy's: "30 days past due as of Feb 2011"As was explained to me by a supervisor at [redacted], it usually takes 60 or 90 days for a creditor to report a 30 days past due, so they estimated Macy's should be reporting the first date of delinquency in November or December 2010. Instead, they are reporting the first date of delinquency is March 2011 on the same report, which the supervisor at [redacted] said did not add up.In my call with Tom H. on 7/10/2017, he stated that I had "walked into Macys and charged $31.66 on March 12th". On March 12th 2011, I was in the hospital recovering from surgery, and was immobilized for the next 6 weeks.I still have not received any statements from Tom H. verifying his claims, as requested to be sent to me by fax multiple times throughout that conversation.As also can be seen in the following link, many other Macy's customers have experienced the same billing and credit reporting errors:https://www.linkedin.com/pulse/buyer-beware-macys-deborah-shimkonis-nowic...⇄ you for adding the above information to my complaint.Regards,[redacted], [redacted].###-###-####   Revdex.com:As an addendum to my previous email, attached is a screenshot of my [redacted] credit report to demonstrate what Macy's is reporting to them. In that, you can see that Macy's is reporting: "30 days past due as of Feb 2011", but also: "60 days past due as of Jun 2011".January 2011 is reported as "ND" ("No data for this time period"), and March, April, and May are reported as "OK".  Then it reports "ND" in August, and then "120" in September, though in Jun it reported it as "90" days late. Obviously that's incorrect as well, since Jun to September is not just 30 days.Clearly there are numerous mistakes in their reporting, which is erroneous all together. The supervisor at [redacted] could not make heads or tails out out of it, and I thought you should see it for yourselves.Regards,[redacted], [redacted].###-###-#### Revdex.com:Attached is a screenshot of the address and account history being reporting by Macy's to my [redacted] credit file (previously I emailed one from [redacted]).Please note the address is incorrectly being reported by them as:  [redacted]  [redacted]2. That is the address also relayed to me by [redacted] and Tom H. at Macy's.Note that the correct address as indicated by [redacted] (that was always on the account prior to that) is:  [redacted] Clearly Macy's transposed the street address and unit number.Also note that the 81-Month Payment History only shows green for 2010 through 2015, which means indicates no missed payments. However the Date of First Delinquency is displayed as 10/2011, and the date of Last Payment is 2/2011.The supervisor at [redacted] I spoke with also very confused by this. Again, this demonstrates numerous inconsistencies being reported to each credit bureau, as well as between the different credit bureaus.Please also add this to my complaint. Thank you.Regards,[redacted], [redacted].###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me but we also would liked a copy of the department stores national bank credit card  agreement that they are claiming that we sign 
Regards,
[redacted]

[redacted]   [redacted]
February 4, 2016
[redacted]
[redacted]
[redacted]
Re:    Revdex.com ID #[redacted]
         Macy’s...

Rebate
Dear
[redacted]: 
Thank you for the courtesy extended during our
telephone conversation on February 4, 2016, regarding your complaint filed with
the Revdex.com and forwarded
to Macy’s Executive Office. This letter
is to confirm our discussion.  Please
accept my sincere apology for any frustration that may have been caused
regarding your rebates and for the problems you encountered in trying to
resolve this issue.
Regarding your online chat, I was disappointed to hear
of the customer service issues you describe in your letter, as it is not
indicative of the quality customer service we strive to provide.  Macy’s expects each facet of its operations
to meet exceedingly high levels of service. 
Therefore, I want to thank you for taking the time to let us know of
your experience. 
You confirmed receipt of two rebates totaling $56.00.  A $36.00 rebate check was sent on January 11,
2016, a $20.00 rebate check was sent on January 20, 2016, and we show both the
checks cleared our bank on January 21, 2016, and February 1, 2016
respectively.  In addition, I am happy to
advise the final rebate for $10.00 is in process.  You are able to track the progress at
macysrebates.com
[redacted], your business is important to us, as well as
appreciated.  Please do not hesitate to
call me at the telephone number listed below if I may be of further assistance.
Sincerely,
Rhea B.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc:     [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   I have sent proof of payment twice from the bank and a copy of my actual bank statement that shows that the 148.05 was removed from my bank account and sent to macys on the dates previously provided to you.  I do not understand why the proof of payment from my bank with the transmission number on it is not good enough for you.  I paid your company for the merchandise I purchased and on so many different attempt I tried to resolve this situation.  I will not continue to argue with your terrible customer service department, your incompetent credit card department, or your extremely unprofessional poorly run executive team.  As you have stated yourself, when I attempted to resolve the issue I was given the wrong information or incomplete information. This just proves that your company is not equipped to handle your customers in the proper manner.  As previously stated I will not waste any more time with my family to sit on the phone with macy's, the bank or go to either place.  If you were the reputable company you say you are, the fight for 148.05 would never have occurred when proof has been provided to you.  A reputable company would have provided exceptional customer service and handled the issue in a professional manner, as one with your title of executive status should have. I will continue to inform everyone how you have taken my money, basically called me a liar and refuse to credit my account after I have sent proof that the money was paid to Macy's.  I will never step foot into your stores again and neither will anyone that I surround myself with.   
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]: [redacted] ([redacted]) has just sent another rebuttal (second rebuttal, third inquiry).  We have asked her each time for a copy of a legible receipt (she submitted an email that is not legible).  We need the Order/MSA # from her order.  Without this, we are unable to assist her.  We have told her this on our previous two responses.  Without this information, we will be unable to assist and will not be responding to any further inquiries as she is just repeating her initial concerns.  We have performed an exhaustive search trying to confirm her purchase, and have been unable to do so.  Please let me know if you have any questions. Thank you, Jay S.Executive Coordinator, Executive Liaison Team | Macy's, Inc.P.O. Box 8220 | Mason, OH 45040Office: ###-###-####, extension [redacted]

Dear
[redacted],
 
I
have reached out to the customer regarding complaint ID [redacted]. We have
spoken and have agreed on a...

resolution of credit to replace the damaged items.
Macy's will now consider this matter closed.
 
Sincerely,
Jennifer C.
Macy's Executive Office
###-###-#### Extension [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
They are ignoring the FACTS.  I was charged TWICE for the same items.   Their response had nothing to do with the issue.
Regards,
[redacted]