Macy's

February 11, 2016
[redacted]Cincinnati Revdex.com
1 E. Fourth St.Suite 600
Cincinnati, OH 45202
Revdex.com Complaint # [redacted]
Dear
[redacted]: 
We
are in receipt of Revdex.com Complaint # [redacted]. We have spoken to the referenced
customer and have resolved all...

matters as expressed in the complaint. Based on
this, we consider the matter closed satisfactorily. Thank you.
Sincerely,
Jan B.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted]

July 27, 2017[redacted]RE: [redacted]Case # [redacted]Revdex.com ID [redacted]Macy's Account ending in [redacted] (Charged Off)Dear [redacted]:I am in receipt of your complaints filed with the [redacted]...

[redacted] and The Beller Business Bureau (Revdex.com) and forwarded to Macy's Executive Office on July 18, 2017. As a liaison in this office. I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB or the Bank).Please be assured that the Bank does not participate in dishonest or deceptive business practices of any kind. We have policies and procedures in place to ensure that we are in compliance with applicable laws. While the FCRA requires the Bank to verify the accuracy of the information it is reporting to the credit reporting agencies, the FCRA does not require the Bank to provide the consumer with any documentation associated with that validation.The account referenced above was opened on March 10.20 t. and closed on May 26, 2013, by the creditor. Department Stores National Bank. due to delinquency. Our records indicate that the last purchase date was August 23, 2012. and the last payment we received was on October 19, 2012. According to the DSNB Credit Card Agreement. a late fee is added for each billing cycle you sail to pay the Minimum Payment Due by the payment due date. We show that all nonthly statements were mailed to you at the address on the account. which is the same as the address on your CFPB and Revdex.com complaints. We have no record of return mail to our offices by The United States Postal Service which suggests the billing statements were delivered. I have enclosed copies of all available statements and receipts for this account as validation,You state in your complaints that you disputed the above referenced account as inaccurate and that DSNB was never able to validate the debt. My research shows that you submitted a total of ten (()) letters regarding this issue: you were issued nine (9) response letters (copies enclosed) requesting additional information in order for us to investigate your concerns. We have no record of ever receiving the information that we requested. Additionally, the letter that you sent on July 12, 2016. indicates that you were aware of the account and you further acknowledge that you failed to submit your monthly payment on time due to personal matters outlined in your letter.The above referenced account charged off on May 26, 2013, with an outstanding balance of $376.23. It is not he Bank's policy to remove any delinquency unless it occurred as a result of a bank error. As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the customer. Therefore we are unable to accommodate your request to remove the delinquencies from your credit report. However, on July 19,2017, we instructed the credit reporting agencies to  update their records and report your account as "customer disputes reporting".Thank you for bringing this matter to our attention and giving me the opportunity to reply. Feel free to contact me at the telephone number listed below if you have additional questions.Sincerely, Cory E.Macy's Executive Office###-###-#### Extension [redacted]Enclosurescc: [redacted]CC: [redacted]      The Revdex.com

P.O. Box 52184   Phoenix, AZ 85072-2184
October
30, 2015
[redacted]
[redacted]
[redacted]
Re:  Revdex.com ID [redacted]
      Macy's
[redacted] ending in...

[redacted]
Dear [redacted]: 
I am in receipt of
your complaint forwarded to Macy's Executive Office by the RevDex.com.  As a representative of this
office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank. I
apologize for any inconvenience you may have experienced.  Thank you for the courtesy you extended to me
during our telephone conversations. 
                                        ...⇄
Our records
indicate when we were alerted to the fraudulent activity on your account on July
23, 2015, we placed the amount in dispute and issued you a new card.  On the same day, our Fraud Department started
their investigation process.  On October
19, 2015, they completed their investigation and removed the $1,240.92 charge
from your account and the associated interest of $108.01.  As of the date of this letter, your account
balance is $402.77, which reflects the undisputed charges on your account.  
[redacted], it is
not Macy’s practice to compensate for a situation such as this; therefore, I
must decline your request for a $100.00 gift card. Thank you for bringing this to our attention
and if I may be of assistance in the future, please call me at the telephone
number listed below.
Sincerely,
Janice
D.
Macy's
Executive Office
###-###-####
Extension [redacted]
cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  i would not willingly accept online bills. If I made a payment online and it went to online bills, it was withought my knowledge. I am disappointed in the fact that u are unwilling to work with me to one, get ur money and 2 clean up the mistake made. I ask again for my account to be close. I will NEVER be a customer of urs again. U have already tuned my credit for something that wasn't my fault and are not willing to to anything in a situation that was clearly on you guys, so I have no motivation to send you any more money. You have tacked on like 300$ in extra charges that you will not see from me. 
Regards,
[redacted]

[redacted]   [redacted]   December 15, 2016   [redacted]   Re:  Revdex.com, Complaint ID [redacted]   Dear [redacted]:    I am in receipt of your complaint filed with the Better...

Business Bureau, which was forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns.   On behalf of Macy’s, please accept my personal apology for your poor experience while shopping in our store.  As a company committed to outstanding customer service; Macy’s goal is to have professional and courteous sales associates throughout our store so that all of our customers have a positive shopping experience. After reading your complaint, I can certainly understand your frustration with the events that occurred.   Please be assured that the service received from our staff is not typical of the level of quality customer service that we strive to provide, and we appreciate your bringing the situation to our attention.  I forwarded a copy of your complaint to the Store Manager at Macy's [redacted], for further review.  I was pleased to learn that he contacted you personally to apologize for this incident.  In addition, he advised me this matter has been addressed with the appropriate parties to ensure a similar situation does not occur for another customer.     Thank you for allowing me the opportunity to respond to your concerns.  If I may be of further assistance to you, please contact me at the telephone number listed below.   Sincerely,   Stephen C. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted] Revdex.com       Mr. Mark I., Vice President Store Manager, Macy’s [redacted]

Dear [redacted], We are in receipt of Revdex.com Complaint ID [redacted].  We have spoken to [redacted] and have resolved all matters as expressed in the complaint.  Based on this, we consider the matter closed satisfactorily.  Sincerely, Julie R.Liaison, Omnichannel Executive...

Office | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040Office: 513-573-8519 Fax: ###-###-####

February 01, 2016
[redacted]Cincinnati Revdex.com
1 E Fourth StSuite 600
Cincinnati, OH 45202
Revdex.com Case #[redacted]
Dear
[redacted]: 
We
are in receipt of Revdex.com Complaint #[redacted]. We have communicated with the referenced
customer via email and...

all matters as expressed in the complaint are resolved. Based on
this, we consider the matter closed. Thank you.
Sincerely,
Melissa U.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted]

July 5, 2016 [redacted]
[redacted]
[redacted]RE:  Revdex.com Complaint ID [redacted]        Macy’s [redacted] account ending in [redacted] Dear [redacted]:I am in receipt of your complaint forwarded to us by the Revdex.com....

 As a representative of Macy’s Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  I apologize for any frustration you have encountered regarding this issue.In researching your account it shows that the following sequence of events transpired:• Payment made January 22, 2016, for the amount due of $204.00 but admittedly you entered incorrect banking information; therefore, you made another payment of $204.62 the same day.  • January 27, 2016, the original $204.00 payment was reversed.  This caused a return check fee of $27.00 and late fee of $12.25 to be charged to the account.  On January 27, 2016, the $27.00 return check fee was credited to the account.  • February 22, 2016, statement still had a $12.25 balance.• March 22, 2016, $54.00 was credited from the account, for late fees and interest charges.• April 22, 2016, interest charges were removed in the amount of $3.78.  • May 22, 2016, additional credits were processed for $12.25 (late fee) and $5.63 (interest). The total fees charged to your account were $39.25; however, the total credits were $75.66.  At this time no further adjustments will be made to the account.  As of the date of this letter your account is current and has an unpaid balance of $119.17 with a minimum amount of $27.00 due on or before July 22, 2016.  There have been no delinquencies reported to the credit bureaus regarding this issue. [redacted], I understand you are requesting some type of compensation; however, as a courtesy we have already removed all of the late fees and additional interest charges.  We realize that you have a choice of where to shop and we are sorry if this issue has jeopardized our business relationship.  If I may be of assistance in another matter, do not hesitate to call me at the telephone number listed below.  Sincerely,Monique M.Macy’s Executive Office###-###-#### Ext [redacted]cc: [redacted], Revdex.com

August 31, 2016   [redacted]   Re:  Revdex.com Complaint ID# [redacted]          Macy’s Gift Cards ending in [redacted], and [redacted]   Dear [redacted]:   I am in receipt of the complaint you filed with the Revdex.com, which was forwarded to Macy's Executive Office.  As a representative in this office, I was asked to review and respond to your concerns.  Please accept my sincere apology for any inconvenience or frustration this matter may have caused you and for the delay in responding to your inquiry.   I would also like to apologize for the lack of response you described receiving while attempting to resolve this matter.  Please note that the service you described is not indicative of the quality customer service we strive to provide. While we do not like to hear that we did not meet your expectations, we appreciate the time you took to contact us, as it assists us in truly understanding our customers’ experiences and directs our attention to areas in which we can improve our service quality.   I have reviewed your concerns directly with the Gift Card department.  In order to consider replacement of the gift cards, we have requested the original proof of purchase receipts for the gift cards, along with the front and back copy of each card.  Without this documentation we are unable to replace the gift cards and I truly apologize for any miscommunication that may have occurred in relaying this information to you.  You can provide the requested documentation for review directly to me via email at [email protected] or fax to ###-###-#### to my attention.   Be assured that your complaint has been acknowledged and will be addressed accordingly when the additional documentation being requested above is provided.  In the interim, if you have questions regarding this letter or the information required to process your request, please do not hesitate to contact me at the telephone number listed below.    Sincerely,     Monique M. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I did receive a call from a Macy's representative, Rhea B., she did not offer a resolution at all. She simply stated I was given incorrect information and that someone from another department would be contacting me to try to work something out. As of today, November 27, 2015, 8:44 AM I have not received a call from anyone else from Macy's Department Store.  This is certainly not a resolution to the issue and the time frame that this is taking to resolve is just allowing the account to continually accrue charges and increase. I am extremely disappointed in the response and response time that it is taking to try and get this taken care of. 
Regards,
[redacted]

January 17, 2018   [redacted]   Re:  Revdex.com, Complaint ID [redacted]   Dear [redacted]:   I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office. As a liaison in...

this office, I was asked to review and respond to your concerns.  Please accept my apologies for any frustration this matter may have caused you.   I am disappointed to learn of the confusion surrounding the terms of the rebates we offered during Black Friday. It is also unfortunate to hear that you may have received misinformation from the rebate Customer Service Department.  Looking back, we realize that “limit one per customer” and “limit one per household” may not always be synonymous.  We are dedicated to being clear and concise in the offers we provide to our customers about promotions and we do not engage in unethical practices such as false advertisement.  As such, we ensure the offer details are clearly marked on the rebate section of our website and the form used for rebate submissions.  It is imperative that we provide our customers accurate information when they contact our Customer Service Department with any inquiries.  You can be assured that the level of service you describe receiving does not meet the standard of service we expect to be provided.  Upon receipt of your complaint, I forwarded your concerns to the appropriate management of the representatives you contacted so that we may be able to coach them about our standards of service accordingly.   In researching your concerns, I found that you submitted rebate forms for the following items and offers:   Offer # Item Description Rebate Offer Quantity [redacted] Plush Toy $10.00 3 [redacted] Slow Cooker & Coffee Pot $10.00 3 [redacted] Pillow $10.00 6 [redacted] Glassware $10.00 6 [redacted] Jogger Pants $10.00 3 [redacted] or [redacted] Sets $10.00 1 [redacted] Toaster Oven, Toaster, Panini Maker, Slow Cooker, Electric Skillet, Blender, and Waffler $12.00 4   For Black Friday, each of these offers had the following household limits: Offer # Item Description Household Limit [redacted] Plush Toy Limit one (1) Per Household [redacted] Slow Cooker & Coffee Pot Limit one (1) Per Household [redacted] Pillow Limit two (2) Per Household [redacted] Glassware Limit one (1) Per Household [redacted] Jogger Pants Limit one (1) Per Household [redacted] or [redacted] Sets Limit one (1) Per Household [redacted] Toaster Oven, Toaster, Panini Maker, Slow Cooker, Electric Skillet, Blender, and Waffler Limit one (1) Per Household To ensure that our customer’s rebates are processed in the most efficient manner, our Customer Service Representatives exclusively respond to customer inquiries and we have a separate Rebate Processing Department that reviews rebate submissions.  Our Rebate Processing Department reviews each rebate for eligibility in accordance with the terms of the rebate offer.  Any rebate submissions that are beyond the household limit or are otherwise non-compliant with the terms of the rebate offer will not be honored at the time of processing.  Some of the rebates you submitted were over the offer’s household limit and you were initially declined for these submissions.  Because you may have been misinformed about the household limits for the rebates you submitted, as a one-time courtesy, we have decided to honor all rebates you submitted as listed on the first table shown above.  In total, you will receive $268.00 in [redacted]® Prepaid Cards. As of now, you should have $216.00 in [redacted] Prepaid Cards; the remaining $52.00 is still in processing and will be sent from our facilities within the next 7-10 days.   Thank you for bringing this matter to our attention and allowing me the opportunity to respond to your concerns. If I may be of further assistance to you, please feel free to contact me directly at the telephone number listed below.   Sincerely, Stephen C. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com        Senior Account Manager, Macy’s Rebate Customer Service

Problem: I have been a loyal customer to Macy's [redacted] for over 10 years with main problem being rude, disrespectful or erroneous response. I have called and emailed in regard to a problem occurring Aug 2016. My brother had just died young and horrifyingly due to brain cancer. My mother...

was found to being at Stage IV panctreatic cancer soon after and in the months from before June 2016, I was dealing with extreme emotional loss. At this time, my daughter had been volunteer teaching at the [redacted] in [redacted]. My biggest fear was that the area had no hospitals as Lakotas use medicine men. Well, I got the call that she was having trouble breathing, extreme ugh temp and other symptoms so serious that I knew I had to get her to a hospital ASAP. Somehow, I actually remembered to bring my Macy's [redacted] bill. I mailed it on time but got home to discover a 30 day late remark on all 3 credit reports. I made at least 20 phone calls explaining the deaths, and serious illness involved. I was treated horribly and basically they told me that no matter who dies, they would never remove that derognitve info. I was devastated by the cold, cruel and callous way I was spoken to. I asked for a goodwill adjustment due to the harm it is doing to my credit and that I was never late in 20 years. I was told that Macy's [redacted] had no goodwill. Possibly, mailing from the remote [redacted] could've caused s delay. I truly have no late payments with anyone on my credit report. The customer Reps did not remove erroneous negative information but at the same time assured me that the lives of my family was not at all important, definitely not as important as their payment. 0f course, they got full payment but I am stuck with a huge negative on my record for 7 years. I am being penalized on mortgage rates, auto loans all due to complicated and life threatening emergency where Ifelt the biggest priority was my childDesired Outcome: The disrespect and cruel responses to the death of 2 immediate family members can not be repaired. I lost my belief that most people have some compassionate and kind. The only thing that will resolve this is the immediate removal on all 3 credit reports, of all derogatory remarks or indication of me ever being late. I will lose the house I want to buy as Macy's [redacted] portrays me as an irresponsible payer. I don't deserve to suffer with this on my report for 7 years !

[redacted]
January 6, 2016
[redacted]
Re:  Revdex.com ID [redacted]
Dear [redacted]: 
I am in receipt of your complaint forwarded to Macy's Executive Office by the Better...

Business Bureau.  As a representative of this office, I was asked to review and respond to your concerns. I apologize for any inconvenience you may have experienced. 
Thank you for the courtesy you extended to me during our phone conversation on December 21, 2015.  In reviewing your complaint and the information you provided, unfortunately, we are unable to issue you a cash refund for your jewelry purchase without the original purchase receipt.  While Macy's has a very liberal return policy, we will accept for exchange or return merchandise that does not completely satisfy you with a valid receipt from the original purchase.  Macy's uses a return verification system and all returns and/or exchanges are subject to validation and approval.  With a receipt or proof of purchase, a refund will be credited back to the original form of payment used or if you prefer, a store credit will be issued.  Your original receipt is required for a cash refund.  Without this proof of purchase, you may be issued a store credit for the item's lowest selling price within the past 180 days.  Please note, if you purchased the item with a debit card, we will still need the original receipt which reflects that the item was purchased as a debit transaction in order to issue cash refund.  If there is not a receipt, we will credit the item back to the account number shown on the debit card.
[redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please contact me at the telephone number listed below.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension [redacted]
cc:  [redacted], Revdex.com

December 20, 2017  [redacted] re: Revdex.com Complaint ID: [redacted] Dear [redacted]:  On behalf of Macy's Executive Office, please accept my sincere apology for the concerns about availability for your [redacted]...

[redacted] in order #[redacted]. Your customer service experiences did not meet your high expectations for Macy's, or our own. At times we do not have notice of the delay until we are preparing to ship. You focus on a good point that this still seemed available online for immediate shipment. Certainly, your disappointment is understood. We are having our appropriate team for the website review that. Thank you for bringing that to our awareness. Your initial request for accommodation was most reasonable. Unfortunately, I do not find it appropriate to issue a full refund. In respect and consideration, I am sending a $75.00 Macy's gift card. That will come in a plain white envelope. You have been a loyal Macy's customer and hopefully that will be of use to you. I did call but was unable to leave a voicemail for you. Please let me know if you have any further questions or concerns regarding this issue. Sincerely,   Marjorie B.Macy's Executive Office###-###-#### Extension [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
I never received an email message from a Macy's representative as they claimed; if they did, I would have responded. I did receive a voicemail message which I was unable to return because I work during their only available hours and could not make the phone call. If Macy's were truly interested in resolving this issue, they would have fulfilled their contractual obligations without having to speak to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]  No recourse has been offered or provided regarding this matter.**

July 18, 2016     [redacted]   Re: Revdex.com Complaint ID [redacted]      Dear [redacted]:    We are in receipt of your complaint filed with the Revdex.com and...

forwarded to Macy’s Executive Office, where as a liaison, I was asked to review and respond to your inquiry.  Please accept my apology for any concern this situation may have caused.  I would have liked to speak with you personally about this matter, but my attempts to reach you were unsuccessful.    Please be assured that the service you received is not typical of the high level of quality customer service that we strive to provide.  Macy’s goal is to have professional and knowledgeable Customer Service associates in each department, so that our customers’ questions and needs are addressed and resolved efficiently.  From the comments in your letter, it appears we may have fallen short of our goal in this instance.  I thank you for the time you took to share this situation with us, as it provides us an opportunity to follow up with the appropriate action.  To that end I shared your complaint, as well as my response, with the [redacted] store manager and the management of our social media area for further review.    [redacted], thank you again for contacting Macy’s and allowing me to respond.  If you need assistance on another matter, feel free to call me at the telephone number noted below.   Sincerely,     Michael J. Macy’s Executive Office  ###-###-#### Extension [redacted]    cc: [redacted], Revdex.com         Store Manager, [redacted]       Manager, Macy's Social Media

Dear [redacted]: I contacted [redacted] by phone to resolve her complaint and to apologize for any inconveniences she experienced as a result of her macys.com order #[redacted]. I have processed a credit for the gift cards she purchased in the amount of $300.00. [redacted] should see the credit reflected on her account. Based on the above, Macy's considers this matter resolved and closed satisfactorily. Sincerely,   Colette O.Macy's Executive Office###-###-#### Extension [redacted]

P.O. Box 52184   Phoenix, AZ 85072-2184
October 29, 2015
[redacted]
Re:  Revdex.com ID [redacted]
        Macy's
account ending in [redacted]
Dear
[redacted]: 
I am
in receipt of your recent complaint forwarded to Macy's Executive Office by the
Revdex.com.  As a
representative of this office and because I am familiar with your file, I was
asked to review and respond to your concerns on behalf of Department Stores
National Bank.
When
we closed your account on October 13, 2015, your account had a credit balance
of $62.87, for which we issued a refund check on October 16, 2015.  No delinquencies for the month of October were
reported as the account was current with a credit balance.  As of the date of this letter, your account
is closed and has a zero ($0.00) balance.
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond.  I hope this
addresses your concerns.  If I may be of
additional assistance, please call me at the telephone number listed below.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc:  [redacted]
Revdex.com

[redacted]   [redacted]
 
 
August
18, 2015
 
 
[redacted]
 
Re:  Revdex.com ID #[redacted]
       Macy's account ending in [redacted] - [redacted]
 
Dear
[redacted]: 
 
I am in receipt of your additional
comments filed with the Revdex.com and forwarded to Macy's
Executive Office.  As the liaison in this
office that is familiar with your file and has previously responded, I was
asked to review and respond on behalf of Department Stores National Bank. 
 
As previously explained, it
is our policy not to remove any delinquency from a credit report, unless it
occurred as a result of a billing or bank error.  I have confirmed that no billing or bank
error occurred; therefore, we are unable to remove the delinquency from [redacted] credit report. 
 
[redacted], I am sorry, but
our position in this matter has not changed. 
We are required to adhere to specific policies and procedures so that
all of our customers are afforded fair and consistent treatment.  If I may be of assistance on another matter, please
contact me at the telephone number listed below.
 
Sincerely,
 
 
Janice
D.
Macy's
Executive Office
###-###-####
Extension [redacted]
 
cc:  [redacted], Revdex.com   The Macy’s
card is issued by Department Stores National Bank.
                  This is an
attempt to collect a debt and any information obtained will be used for that
purpose.