Macy's

[redacted]   [redacted]
December 15, 2015
[redacted]
[redacted]
[redacted]
Re:  Revdex.com ID [redacted]
Dear
[redacted]: 
I am
in receipt of your complaint...

forwarded to Macy's Executive Office by the RevDex.com.  As a representative of
this office, I was asked to review and respond to your concerns.  I apologize for any inconvenience you may
have experienced. 
In
researching the Merchandise Only Credit (MOC) that you received for your return
on March 7, 2015, the credit is actually listed on the receipt.  As Felicia explained, the receipt has the MOC
number on it and all you need to do is present that receipt when you are making
a purchase to the Sales Associate at the register.  The Sales Associate will key in the number to
use the $21.50 balance against your new purchase.  A physical check is not being sent.  I apologize if this was not explained to you
at the time the MOC was issued.  
Donna
D., Store Manager, also advised that she left you a voice mail message
with this same information on December 10, 2015. 
[redacted]
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond.  If I may be of
additional assistance, please contact me at the telephone number listed below.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc:  [redacted],
Revdex.com

[redacted]   [redacted]
May 5, 2016[redacted]Re:  Revdex.com complaint #[redacted]        Macy’s account ending in [redacted] and [redacted]On behalf of Department Stores...

National Bank: Contact Date(s) With Customer:  April 14, 2016, and May 2, 2016Complaint Summary:  [redacted] authorized two checks ($2,566.66, and $558.47) to be placed on her account and her husband’s account; however, the checks were shown as being cashed but never credited to their accounts.Resolution:  I contacted [redacted] on April 14, 2016, requesting the proof of payment be sent to me directly via email.  The proof of payment was then sent to our payment research team who reviewed further.  On April 23, 2016 the check for $558.47 was posted to her husband’s account (ending in [redacted]), and on April 30, 2016 the check for $2,566.66 was posted to her account (ending in [redacted]).  I contacted [redacted] on May 2, 2016 advising the checks have been posted to both accounts, resulting in credit balances ($10.90 on her account and $28.98 on her husband’s account).  This resolved her concerns. Stephanie C.Macy’s Executive Office
[redacted]cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   I have also attempted to contact this [redacted] Janice with Macys executive office, various times I might add.  My last attempt was on 1/5/206 at 10.49 a.m.  and left a message.  At this point I have not been served in a  satisfactory manner.  She has stated that in order to resolve this she needs more information.  i made this purchase in Aug. 2015 by macys.com and the original order # is [redacted] in the total of $616.36.  As of Dec 2015 the final amount of this return was credited back to my macys account which was my original form of payment.  However due to the incompetence of these employees I have had late fees and issues with my card being in collection and cancelled unable to use thru out all the end of the year sales. I received a letter stating that my credit limit had been reduced in my macys card because of non payment.  I called and they said it was a mistake and that the credit bureau was not involved or reported. I now check the credit bureau and sure enough I have a report form macys that I have a late payment of 53 days delinquent.  I take good care of my credit, and I was the one inconvenienced by others mistakes and still am wasting my time and energies in this nonsense. I would like macys to correct this problem to the core and still at the long run , no one compensates all the agony and heartache I have been thru for these past 4 months spending my time with phone calls and still haven't resolved it all.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made Macy's in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Please view my response to them as detailed in the attached letter. Thank you for your assistance.
Regards,
[redacted] Dear Revdex.com,It appears there's yet another class-action suit in the works being filed against Macy's credit for $2 fees they've been adding to customer bills:https://www.complaintboard.com/macy-039-s-credit-card-l221.htmlThese accruing $2 charges are apparently part of the $32 they claim is still due in my case, even though the balance had been paid. I cannot follow or make sense of the rest of their spreadsheet, provided in lieu of the actual statements that were requested, which would clearly indicate the address they were sending them to as well.Sending statements to incorrect addresses and charging these $2 monthly fees, as occurred in my case, seems to be a common thread throughout the complaints linked to above and on other consumer affairs sites.Please add this information to my complaint. Thank you.Regards,[redacted], [redacted].###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted] Amy F. did contact me and indicated she did not find any wrongdoing in Macy's essentially charging me $ 305.71 for a 31.75 pair of shorts. After reiterating my stance, that all bills w/o any offical letter head are shredded and telephone calls that are not recognized are immediately deleted due to fraudulent schemes,  she still contents that Macy's gave me ample notice and appeared not to care about my circumstances.As a representative of Macy's she told me they are no longer involved and closed the case and as resolvement suggested I call the [redacted] collection company. I requested that Macy's have [redacted] contact me and also why Macy's cannot offer me resolvement since I and my wife  am supposed to be customers w/o any credit issues aside from this singular incident involving a pair of shorts. To date, no response.

December 11, 2015[redacted]Re:  Revdex.com ID [redacted]      Bloomingdale's account ending in [redacted]Dear [redacted]:  I am in receipt of your complaint forwarded to Bloomingdale's Executive Office by the Better Business...

Bureau.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).  I apologize for any inconvenience you may have experienced.In reviewing your account, our records indicate that the billing statement for the period ending July 26, 2015, had a $128.95 balance with a $25.00 minimum payment due by August 26, 2015.  We received your $128.95 payment on August 29, 2015, and in accordance with the DSNB Credit Card Agreement, a $25.00 late fee and $2.96 interest was charged to the account resulting in a new balance of $27.96, with a $27.96 minimum payment due by September 26, 2015.  On August 31, 2015, a partial late fee credit of $12.00 and $2.96 in interest was removed from the account as a one-time courtesy.  The account was charged a $2.00 interest charge resulting in a new balance of $15.00 with a $15.00 payment due by October 26, 2015.  When no payment was received by this due date, the account was charged a $15.00 late fee and $2.00 interest resulting in a new balance of $32.00 with a $32.00 minimum payment due by November 26, 2015.  We received your $32.00 payment on November 25, 2015.  As a courtesy to you, I removed the remaining $2.00 interest from the account on December 9, 2015.  Because the balance you paid on your account consisted of fees on fees, I processed a $30.00 credit for the late fees from the September and October billing statements.  This credit resulted in a $30.00 Credit Balance on the account, for which I requested a Credit Balance Refund check to be sent to you at the above address under separate cover.  Please allow seven to ten business days to receive the check.  [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please contact me at the number listed below. Sincerely,Janice D.Bloomingdale's Executive Office###-###-#### Extension [redacted]cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   I spoke to the representative from Macy's
executive office, Julia Orwig, she is aware from the conversation that I
continue to find Macy's failure to communicate and follow through in contacting
me the result in the current condition of the account. She insists that the
department did try to reach me and may it be so that they did try to call no
one left me a message that I could have returned a call to them.  I find it very hard to believe they did in
fact call without leaving a message.
Ms. O. continually reiterates that they
no longer own the account and cannot help me in coming to a settlement. Although
she is very apologetic that the situation is where it is, it still leaves me
with an unresolved account with Macy's after being a very long standing
customer.
Therefore, I do not find their response
acceptable.
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as all the delinquencies reported starting in December 2014, are removed from my credit report. As I stated before, my account had been on autopay for at least a year before the payment failed to go through causing the account to go into delinquent mode. No change was made on my side, or the bank's side, and the funds have always been there. The only error on the transfer attempt originated on Macy's side. I am very glad that this was satisfactorily solved. I really value, and really strive for, a great credit rating.Thank you very much for following up on this and for your attention to this matter.
Regards,
[redacted]

[redacted], I am in receipt of the rebuttal to the above issue from [redacted]. I had the pleasure of speaking with [redacted] today and we have resolved all the unfortunate outstanding issues. We certainly appreciate [redacted] patience and hope that she will consider Macy’s for her future shopping needs. Based on the above, we consider this matter closed satisfactorily. Thank you.  Tom H.Senior Liaison, Omnichannel Executive Office | Macy's, Inc.9111 Duke Blvd | Mason, OH 45040Office: ###-###-####

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted] Pls. refer to my most recent response to Ms. M.'s handling of this case. To reiterate, I did not receive these so called e-mails and any communication should have cited specfic items of purchase. This $ 305.00 credit black mail occurred from a purchase of a single pair of shorts I purchased on route to the beach. My wife on the other hand orders and receives e-mail of her Macys deliveries probably monthly via [redacted]. Don't you think I would response to accordingly to any bill if I received it at [redacted]. I would like to have Ms. M.'s supervisor  contact me ASAP and offer some resolvement to this  case. Is her resolvement to long time Macys customers really just to give a "collection agency" a call. Maybe a long term conflict with Macy is in order just to inform people in Hawaii what Macys is truly like  and in terms of loss PR and $ lets carrry this on based upon priniciple. Sincerely, [redacted]Ph. ###-###-####

P.O. Box 52184   Phoenix, AZ 85072-2184
January 19, 2016
[redacted]
[redacted]
[redacted]
Re:  Revdex.com ID [redacted]
       Macy's account ending in [redacted] – closed on
December 8, 2015
Dear
[redacted]: 
I am
in receipt of your recent complaint forwarded to Macy's Executive Office by the
Revdex.com.  As a
representative of this office, I was asked to review and respond to your
concerns on behalf of Department Stores National Bank (DSNB).  I apologize that my previous letter did not
address all of your concerns. 
Per the
enclosed copy of my letter dated December 14, 2015, the remaining interest
charge on your account was charged correctly in accordance with the terms of the
DSNB Credit Card Agreement.  If you have
been paying less than the account balance due on your account each month and
you then decide to pay your balance in full, you will be charged interest
charges on that balance from the first day of the billing cycle until the date
that your payment is received.  The
minimum interest charge is $2.00 and it will appear on the next month's billing
statement. 
Our
records indicate that when you called us on December 8, 2015, the Customer
Service Associates you spoke with removed $4.00 in interest charges from your
account as a courtesy to you.  This resulted
in a $2.00 credit balance for which we requested a Credit Balance Refund check in
the amount of $2.00 be sent to you under separate cover.  The check was issued on December 14,
2015.  Please allow seven to ten business
days to receive the check.  As you
requested during that conversation, your account was closed on December 8, 2015,
with a zero ($0.00) balance.
[redacted]
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond.  If I may be of
additional assistance, please call me at the number listed below.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc:  [redacted],
Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]   [redacted]   October 14, 2016     [redacted]   Re: Macy's Account Ending in [redacted]      Complaint ID [redacted]   Dear [redacted]:    I am in receipt...

of your complaint forwarded to us by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).   I want to extend our appreciation and gratitude for the service you have unselfishly given to our country.  We respect and honor you as a veteran.     I regret any inconvenience you may have experienced regarding the above-referenced Macy's account.  I have enclosed copies of your monthly statements from January 16, 2016, to the present for your records.  Your account was opened on January 16, 2016.  As shown on the billing statement for the closing date of January 29, 2016, purchases totaling $482.35 were made on January 16, 2016, and you received a new account discount totaling $71.64.  The new balance owed was $410.71 with a $27.00 minimum payment due by February 25, 2016.  We received a $300.00 payment on February 15, 2016.    The billing statement for the February 26, 2016, closing date, shows new purchases totaling $238.47 were made on February 16, 2016, and your account balance was $302.12 with a $27.00 minimum payment due by March 25, 2016.  No additional payments have been received on your account, resulting in monthly late fees and interest charges until the account charged off on September 29, 2016, with a balance of $614.76.   Our records show you registered your account online at macys.com for online bill pay on February 15, 2016.  At that time, you also chose to receive your billing statements online.  We show that billing alerts were successfully delivered to you at [redacted] each month from March 2016 to September 2016.  These billing alerts advise our customers that a new statement is available and directs them to sign into our secure website to view their statement.    As a credit provider, we are obligated to report the account accurately to the credit reporting agencies.  It is not DSNB's  policy to remove any delinquencies from your credit report, unless it occurred as a result of a billing dispute or bank error.  After researching the delinquency on your account, we found our information to be correct.  Our records indicate we did not receive payments on the account from March 2016 to the present.  Unfortunately, we are unable to accommodate your request to remove the fees from your account or the delinquency from your credit report.   The account was assigned to an outside collection agency, [redacted], for the outstanding balance of $614.76.  Please contact [redacted] at ###-###-#### to establish payment arrangements. [redacted], thank you for contacting our office with your concerns and giving us the opportunity to respond.  Sincerely,   [redacted] M.Macy's Executive Office###-###-#### Extension [redacted] Enclosures cc: [redacted]     The Revdex.com      [redacted] The Macy's card is issued by Department Stores National Bank.This is an attempt to collect a debt and any information obtained will be used for that purpose

Dear [redacted],
We are in receipt of Revdex.com Complaint # [redacted]. After
numerous attempts by phone and email, we have not had any contact with the
referenced customer. We have reviewed the complaint and have taken the
following actions to resolve concerns as expressed. The address...

the customer was shipping to was a shipping service address, which had a block placed on it in our systems. The request to remove the block has been processed and the customer should be able to ship to that address.  Based on this, we consider the
matter closed satisfactorily. Thank you.

[redacted]   [redacted]  [redacted] August 29, 2016 [redacted] Re:       Revdex.com Complaint ID #[redacted]        Macy’s account ending in...

[redacted] Dear [redacted]:   I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my personal apology for any inconvenience you may have experienced regarding this matter. On April 19, 2016, our records show an online order (#[redacted]), for a women’s [redacted] swimsuit, totaling $164.80.  When you called to report this purchase as fraudulent on April 22, 2016, we put the card in lost/stolen status to protect you as a consumer and prevent any additional unauthorized charges.  We immediately credited the $164.80 charge to the new Macy’s account ending in [redacted], so it would not incur any interest, and moved the charge to the old account ending in [redacted] while the claim was being investigated.  On July 20, 2016, our Fraud Claims Department found a previous online order made on December 17, 2015, that was shipped to the same address, yet was never disputed by you.  Therefore, the claim was denied, and the disputed amount was charged back to your new Macy’s account for the billing period ending August 10, 2016.  As of the date of this letter, your account has a $254.57 balance, with a minimum payment due of $27.00 by September 6, 2016. I regret to hear that you were given mixed messages by different representatives on August 23, 2016.  The service you described receiving from our credit representatives is not indicative of the quality customer service we strive to provide.  For security reasons, it is our policy to only confirm detailed order information that you provide to us. Nevertheless, it is our goal to maintain a Customer Service team that readily and thoroughly addresses customers’ concerns, and I am sorry the associates did not relay to you why the claim was denied.  After reading your inquiry, I forwarded a copy of your complaint along with our response to the appropriate Managers for further review.  Even though a Fraud Claims representative mailed out a new Statement of Fraud Form to you on August 23, 2016, please disregard this letter as it was sent in error.     [redacted], thank you for the opportunity to address your concerns.  If I may be of further assistance to you in the future, please do not hesitate to contact me at the number listed below. Sincerely,   Alison G.Macy's Executive Office###-###-#### Extension [redacted] cc:   Customer Service Manager      Fraud Prevention Manager          [redacted], Revdex.com

Good Morning [redacted], I just wanted to follow up with you to see if there has been any response from Macys again? As of this morning, the credit/refund has still not appeared on my Macy's account as their rep promised it would.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Prior to receiving this response from Macy's we once again contacted their customer service department.  After several more issues (including a Supervisor in the credit department that was very rude on the phone to us and did not stay on the line with us when she said she would), we finally were able to make a payment to our card.  The supervisor accepting our payment assured that the payment went through and provided us with his contact information.  On the following day (Friday, July 31), we received a collections call from Macy's - this account was not past due, had a $0 minimum payment due online, and we had attempted to submit payment to Macy's 4 times prior to the collections call.  We spoke to yet another supervisor who has been working on investigating our complaint and trying to resolve our issue.  We spoke with him yesterday when he provided us with an update.Similar to the remainder of our experience with Macy's, the customer service department has failed to communicate with us on all steps of our order.  Even our Revdex.com complaint took a whole month to elicit a response.I'm rejecting the response from Macy's pending the outcome of what the supervisor that is now working on our account accomplishes.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
An "as-is" furniture purchase from a retail store serving the public automatically provides reasonable assurance that the public can rely upon that the 'as-is' purchase pertains to minor blemishes and operational malfunctions that would not exist if the furniture was purchased brand new.   "As-is" does not mean putting the public's health and safety at risk due to the inhabitation of pest whose venom could be life threatening.  That issue has not been addressed.It is my understanding that Macy's is required under local health ordinances and codes to assure that its premises and products being sold to the public do not put the public at risk due to pest infestation.  That issue has not been addressed.  Attached are photos of the furniture and results of symptoms from the bites.
This matter is not closed as the furniture had to be removed from my home in order to prevent further injury to myself or others visiting my home.  I placed the furniture in storage in order to preserve the condition of the furniture as evidence.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]