Macy's

[redacted]   [redacted] May 11, 2016 [redacted]
[redacted]
[redacted] Re:       Revdex.com ID #[redacted] On behalf of Department Stores National Bank:  Contact Date with...

Customer:  May 4, 2016 Complaint Summary:  [redacted] wife purchased a [redacted] watch for him two years ago.  He wore it twice and noticed the battery was no longer functioning.  He returned it to the store and the sales associate indicated he could return it instead of replacing the battery.  The customer returned the watch and received a gift card that he used to repurchase another identical watch.  He was told it had to be ordered and would take approximately 10 days.  After three weeks and without notification he reviewed the order information online and discovered the order had been cancelled.  Over the next four months he spoke with several macys.com and store associates who had no idea where his old watch was and just wanted to refund the money.  This was a sentimental gift and the customer wanted a [redacted] watch of his liking and not a refund.  Resolution:  I called [redacted] and apologized for any frustration and the delay in resolving his issue. I explained Macy’s expects each facet of its operations to meet exceedingly high levels of service.  [redacted] stated the store manager was very nice and was able to assist him with the watch.  He also stated that as a gesture of goodwill, she gave him $200.00 in Macy’s Money and he was satisfied with the resolution.  I thanked him for speaking with me today and I advised him to contact me directly in the future if I can be of any further assistance. Rhea B. Macy’s Executive Office ###-###-#### Extension [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me assuming my bill comes in the mail and all the fees are removed as they claim. If that is not the case I reserve the right to file my complaint again.
Regards,
[redacted]

March 03, 2016Dear [redacted]:  I am writing in regards to complaint ID #[redacted]. [redacted] received a credit in the amount of $149.48 for her inconvenience with receiving a damaged mattress. This was applied to her Macy's account on 3-1-2016. We find this matter resolved.  Sincerely,Macy's Executive Office###-###-####

Dear [redacted], We are in receipt of Revdex.com Complaint # 1[redacted]. We have spoken to the referenced customer and have carefully reviewed all matters as expressed in the complaint. I have explained to [redacted] that I would be happy to assist when the requested information is provided and...

that I remain available to assist. To date he has provided no information to support his assertions, and we now consider this matter closed. Thank you. Thank you, Sharlita H.Liaison, Omnichannel Executive Office| Macy's, Inc.9111 Duke Blvd | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
While I appreciate Ms. M.'s response, I did not receive the attachments she refers to in her letter, in specific the statements from September 28, 2010 to May 28, 2011. The attachments that she refers to in her letter, were not attached to her response nor to the same letter sent to my home [redacted]).  I did receive in Ms. M.'s package, Macy's credit card agreement detail print out.
Regards,[redacted]  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

July 21, 2016   [redacted]
[redacted]
[redacted]   Re:   Revdex.com Complaint ID [redacted]          Macy’s [redacted] account ending in [redacted]   On behalf of Department Stores...

National Bank:     Contact Date with Customer:  July 12, 2016   Complaint Summary:  [redacted] sent in a payment of $88.55 on February 19, 2016, and it was never applied to her account.  She called Customer Service several times with no resolution. In her Revdex.com Complaint, [redacted] requests that Macy’s locate the payment and make a correction to her credit report for the months she was reported delinquent.    Resolution:  I called [redacted] and informed her that we located her payment and that it was mistakenly applied to a family member’s account.  To correct this error, we credited her account for the payment of $88.55 dated February 19, 2016, as well as the late fees and interest charges incurred since February 2016 (totaling $145.00.)  [redacted] account has a zero ($0.00) balance.  On July 8, 2016, we requested the credit reporting agencies clear the previously reported delinquency for March 2016 through June 2016.  We advise to allow up to thirty (30) days for the reporting to be updated. This resolved her complaint.   Sincerely,     Stephen C. Macy's Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Problem is your corporate office gave me the macys money to solve a previous Revdex.com complaint by randi P. executive at Macy's, however the macys money doesn't work! So now you have lied to the Revdex.com about assisting the customer when you really gave me something that doesn't work and now offer no solution! That's flat out unacceptable!]
Regards,
[redacted]

I think on my original complaint I noted they said I would not be able to use my credit card for 72 hours. Not so after making my complaint they said no it would take an additional 10 days to clear. So even though they've had my money out of my account I still could not use my card ? Bad business...

practices on their part. Especially since I paid my account in full every month !!

December 27, 2017[redacted]re: Revdex.com Complaint ID: [redacted]Dear [redacted]: On behalf of Macy's Executive Office, please accept my sincere apology for the concerns with the shipping fee and timing of delivery for...

you. Although we are pleased to offer some vendor shipped merchandise, we truly cannot require expedited shipping for that. We regret any confusion or misunderstanding with the options for rerouting of the package.I was unable to reach you by phone, however I was able to leave a message. Thank you for bringing this matter to our attention and allowing me to respond. Appropriately, the expedited shipping fee had been credited back for you. Sincerely,Marjorie B.Macy's Executive Office###-###-#### Extension [redacted] cc: [redacted], Cincinnati Revdex.com

Dear [redacted],Can you please close this complaint and let [redacted] know we will no longer be responding to her inquiries related to her damaged item.  At her request, she has been refunded for the damaged item. She has also been accommodated with a free pair of shoes. To assist her we sent UPS to her home to pick up the return. Outside of sending UPS, customer has been given the option to take the item to store or use the return label she has. At this time, no further action is required from Macy’s and no further responses related to this inquiry will be given.Thank you!!!__________________________________________________________________________...⇄ R. |OmnichannelPresidential CorrespondentOmnichannel Selling and Service Escalation Team |MCCS Executive OfficePhone:###-###-####|  Fax: ###-###-####|Email[redacted]

March 16, 2017Dear [redacted]:I am writing in regards to complaint ID# [redacted] for customer [redacted]. The customer informedme that she has accepted the offer to refund the mattress 100%. Please allow up to 5 business days for thecredit in the amount of $1173.96 to be posted to the Macy's account.Macy's finds this matter resolved.Sincerely,Sharon W.Macy's Executive Office###-###-####

January 16, 2017[redacted]Dear [redacted]:I am writing in regards to the complaint ID # [redacted]. Since the mattress has not been deemed defectivewe are not able to return it. Although we value your business and would like to make an offer to resolveyour...

concerns.I can offer a credit to the original form of payment in the amount of $800.90 which includes tax off the s/c[redacted]. You will be responsible for the removal of the mattress you now have in your home.Once you choose a new mattress I would be happy to honor an adjustment off the purchase price in theamount of 10%. This would post within 5 business days following the delivery.Sincerely,Macy's Executive Office###-###-####

Dear [redacted]: 
 
I am
in receipt of your complaint forwarded to us by the RevDex.com.  As a representative of Macy's
Executive Office, I was asked to review and respond to your concerns.
 
After
further review, our records indicate that you...

agreed to have a service
technician repair the dresser. The service technician reports repairing the
dresser on 11/07/2015. The technician reported that the dresser has been
repaired to manufacturer standards. Due to this, we would be unable to process
another exchange. Please accept my sincerest apology for the inconvenience this
has caused you.
 
Sincerely,
Jennifer C.
Macy's Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The jacket went back to regular price just recently but it was on sale for $322 when I purchased it in December, 2015 and I've checked that the code I received from bloomingdales.com worked on sale items (as I've told the agent, I have other orders with the same exact item with a lower price). Anyway, I decided to not shop on bloomingdales.com again, can you please refund me for the un-used reward cards on my account ? 
Regards,
[redacted]

Hi [redacted], We are in receipt of Complaint ID #[redacted] regarding the consumer's warranty claim denial due to stains the contour in the mattress was not addressed. We have tried to contact the consumer by phone and have reached out using email. We have explained that the mattress cannot be...

returned as it was not deemed defective and we cannot exchange it as the mattress is no longer available. In an effort to resolve this issue, as a one-time courtesy accommodation, we have offered the consumer an 80% credit adjustment for the mattress set she has in her home and a 30% discount adjustment for a replacement purchase. If the consumer has any questions or concerns, she can contact Macy's Executive Office directly. Macy's will now consider this matter closed. Thanks, Macy's Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
The Fraud affidavit that I received in the mail along with 3 police reports and supporting evidence from other creditors such as [redacted] Credit and [redacted] credit were delivered to your fraud department located in [redacted] via [redacted] tracking label [redacted] on 01/11/2018 @ 10:25am and was signed for by "[redacted]". Copies of the Identity theft report are attached hereto along with the Delivery confirmation with signature of the fraud affidavit stated above. An order of protection was included in the mailing you received today via [redacted]. The identity theft occurred directly before this court order was going to be expire. My information was also released during the [redacted] data breach. It appears that when the account was opened in 2017, an address in [redacted] was used when I lived in [redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I appreciate someone from the executive office of Macy's calling me so quickly after the complaint was filed. He was extremely nice and made me feel so much better about the situation. I am still concerned that it took so many months for someone to take my issue seriously and that I had to file a complaint for someone to investigate further. But overall, I am happy with the resolution and I appreciate the credit of my payment and correcting my credit report. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
No CREDIT was posted instead I was yet again CHARGED $121.xx and had to get that removed. At this point I would just like it sent in gift card form as I do not trust the company enough to issue a proper REFUND. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   I would like to respond to the Macy's complaint ID#: [redacted]-Macy's I have been travelling & was unable to respond and today found out the file was closed, and I could not enter my response. I would like the closing response edited to indicate: I am thoroughly and completely highly satisfied with Macy's response. They addressed the issue with me quite professionally, and they displayed commitment, customer care, and accountabililty; as such, they rectified all the issues of concern. Thanks so much. Please modify this complaint to indicate complete customer satisfaction. Thank you, [redacted]