Madinah Auto Sales

To whom it may concern:Mr [redacted] bought the vehicle and not [redacted] Mr [redacted] bought the vehicle "as is" for $ We have the signed Bill of Sale of the proof of purchase and receipt Also, we let Mr [redacted] know that the title is not available yet and as soon as it comes in, we will call him and let him know We are a dealer, it can sometimes take up to days to get a title

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I was unaware and not informed of the non refundable down payment for a hold on the vehicle until after I completed the transaction of my money and the Finance manager having me sign the receipt of payment with my transaction receipt stapled over the nonrefundable statement in the Receipt of down payment from the companyNot at any moment were there any company policies explained before the transaction of my funds were takenNo Purchase Agreement was ever met or signed, The Receipt from the transaction does not say Non refundable, the down payment is not complete and paid in fullThe company receipt as told by other dealerships is not a legal binding document and I am entitled to a full refund Regards, [redacted]

After digging through a file which is from over a year ago, we noticed that Mr [redacted] didn't even the get the accurate purchase date on the complaintHe purchased the vehicle on 01/25/not 02/25/Mr [redacted] bought the vehicle "AS-is"Mr [redacted] had a minor issue in the beginning and the service center where we referred him to, took care of itThen all of a sudden about a few months ago after a year he came to the dealership with a laundry list of regular maintenance stuff that another shop had recommended to himI explained to him that all these items are regular wear and tear items that he is responsible to maintainWe also explained to him that there was nothing we can do but he can trade in his vehicle to get a new oneThere is no valid reason for a complaint hereWe are still willing to help the customer get a loan for a new car

We have made it 100% clear with this customer and all our other customers that all deposits, regardless of whether they change their mind or not, are NON-REFUNDABLE We cannot change are our policy for this customer but we will gladly honor the down-payment towards the purchase of a vehicle here

The truck is park at my homeThey called me and told me I had to pick up the truck from their shop in MechanicsvilleI picked it up and was told by the man Kenny at the shop that the engine was ready to stop working he said he told Jay & John this information and both of them said we still had to pick up the truck

Vehicle was sold as is and all sales are final Customer was given the opportunity to purchase an extended warranty at the point of sale and they chose not to but they still have a chance to purchase one Customer test drove the vehicle and was satisfied with the vehicle and the terms prior to purchasing the vehicleUnfortunately their oil pump failed and they still drove on it instead of towing it to a shop or not drive it until further check up We are simply trying to help but at the end of the day they bought a used vehicle "as is" and any help that has been done so far is simply out of courtesy Anything further we will gladly help them by giving them a discounted price on the repairs

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Complaint # [redacted] I take issue with this company’s response for the following reasons:• I am completely aware that I purchased this vehicle “as is”, however I contend I was sold this vehicle under pretensesIt is clear from your former responses, that you consider resetting the “check engine” light so that it goes off, fixes the problem The truth is fixing the causeof the light coming on would be the right course of action• You claim your mechanic fixed the problem when he changed the sensorIf that were true, why did the light remain on?• He reset it once again a week later, and it came back on within an hour.• If you consider resetting the check engine light fixing the problem, then it seems likely that you may have done that before putting the car on your lot for sale If the “check engine” light were on while I was test driving the car, I never would have purchased it• You say I left your place of business with a smileWell that was because I thought I had bought a reliable vehicle from an honorable dealerWell, that smile didn’t last very long because within an hour of driving the car off your lot, that “check engine” light came onI called you immediately and you said you would fix it.Since you did nothing more than reset that light, and probably had no intention of fixing the “cause” of the light coming on, I can only assume that you knowingly sold me a damaged product and now want to wash your hands of the whole situationBy the way, for the record, the definition of slander is the communication of a statement that harms the reputation of an individual person or business, etcNothing that I said is “false” Regards, [redacted] ***

Complaint [redacted] ResponseDate: 06/26/Tho Whom It May Concern: Mr [redacted] bought the vehicle “asis" and had it repossed by his financial companyThere is nothing we can do about itSincerely, Jay F [redacted] -

We are a dealership not the repair facility where this work was done Customer was sold the vehicle on Oct 9th and the vehicle was sold "as is" by us The vehicle has passed Maryland safety inspection at the time of sale and customer was given a year mile basic power-train warranty through a 3rd party warranty company Like we tell all of our customers, we told the customer if they have any issues or concerns they can always give us a call to set up an appointment at one of the shops (St Marys Service Center) that services our cars, to have the vehicle checked out Customer called about weeks later and asked if they can have the brakes looked at, if we can get them a spare key and a small touch up paint The customer also said they will pay for it But as a customer courtesy, we said we will take care of the spare key and the touch up point on our end but they would have to set up an appointment with the shop to check it out brakes because they have a warranty which might covers certain aspects but the shop would have to check it to verify We set up multiple appointments with the customer which they couldn't keep and we understand everyone has a busy schedule But the shop has been nice to us and kept giving new appointments to accommodate the customer By now over months have passed and the customer hasn't contacted us to come back in So we thought maybe they don't need the service Then this month all of a sudden, they called again and said the brakes were bad and they wanted to set up an appointment We gladly did with the shop From then on the shop and the customer dealt with the problem Customer had called and said that it was the brake pump and that the warranty would cover it but they also wanted to get new brake pads and rotors and had $deductible They wanted us to pay for the extra maintenance work which the customer themselves are responsible for and the warranty deductible We explained to the customer that it has been months and over miles since you purchase the vehicle and there is no way we can cover that But as a courtesy and to keep them happy we paid half of their bill not including the warranty The customer was happy and seemed satisfied But now all of a sudden, now we have a Revdex.com complaint When you purchase a used car, everyone knows that maintenance items like brake rotors, pads, oil changes etc....are things a customer are responsible for and but as a dealer we can help them by being courteous but sometime even after you offer help and a customer is not satisfied then there is nothing else you can do In this case customer came in months after the supposed issue and we still helped them out and yet they are not being appreciative But as always we are still here if they need usAttaching the "as is" contract

This customer's complaint was already closed This is the same complain again Please close this The vehicle was sold "as is" and there was nothing on "we owe" The customer has copy of all her extended warranty paperwork She is free to go to any certified shop to get her work done We are the dealership not the repair facility The repair facility that we refer our customers to, has denied to perform services for this customer because they cant keep their appointments and keep changing their stories and making up new issues We have already done everything that we can as a courtesy and there is nothing else we can do further for this customer Thanks

From: Madinah, IncDate: Fri, Aug 7, at 1:PMSubject: Complaint Response ID# [redacted] To: [redacted] < [redacted] @myRevdex.com.org>Response:Vehicle was actually sold to [redacted] on 11/24/"as is" but he had a 2yrs or miles extended warranty through a 3rd party which they have already exceeded within months!!! We have set up multiple appointments but customers have been quite busy with their busy schedules and kept rescheduling When they finally came in, we were made aware by the warranty company that the customers have went over their miles and there is nothing can be done through their warranty since it has expired But we did offer to help on discounted labor prices but customer has yet to let us know Now there is a Revdex.com complaint I understand we are all busy with our lives but we must take care of our vehicles and maintain them accordingly If you are going to drive over miles within months then you should set a very strict maintenance plan for your vehicle -- Jay F [redacted] Finance Directorwww.madinahauto.comOffice: ###-###-####Fax: ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: When Madinah mechanics did the work and damaged the vehicle it was still under wwarranty Madinah has not made any contact with myself or my husbandMadinah(Jay) in a previous conversation did say that would help pay for the repairs Since filing this complaint Jay has not been in contact with us nor has he returned any calls and he will not take our calls eitherHe wants us to close this complaint for what.They damaged the vehicle and they need to pay for the repairsThe warranty is not the issue when Madinah did the work on the vehicle a few weeks after when notified by us the vehicle was having issues Madinah could have repaired the vehicle then instead they waited until the warranty was up to schedule an appointment for the vehicle to be looked at and now wants us to pay for their damage they causedWe want the vehicle repaired and they need to pay for the repairWe have been nothing but patient and respectful in trying to resolve this matter Madinah is responsible and needs to pay for the repairsIf Jay is truly a man of his word, and they care about their customers as they claim they do then Jay will honor his word and pay for the repairsJay would not like someone to treat him this way and we do not deserve the disrespect they have shown to usAll we want is for Madinah who is reasonable to pay for the repairs as Jay stated in a previous conversation Regards, [redacted]

On Wed, Aug 19, at 3:PM, Madinah, Inc wrote: Response: Like the customer just said They went over their warranty miles and bought the vehicle "as is" We have already spoken to them and told them that we can help them and give them a break on the price Please go ahead and close the complaint Customer is responsible for their own repairs and maintenance.-- Jay F [redacted] Finance Director www.madinahauto.com Office: ###-###-#### Fax: ###-###-####

On Wed, Aug 19, 2015 at 3:52 PM, Madinah, Inc. <madinahinc@***.com> wrote:Response:Like the customer just said. They went over their warranty miles and bought the vehicle "as is" We have already spoken to them and told them that we can help them and give them a break on the price. Please go ahead and close the complaint. Customer is responsible for their own repairs and maintenance.-- Jay F [redacted] Finance Directorwww.madinahauto.comOffice: ###-###-####Fax: ###-###-####

Complaint: I am rejecting this response because; No Madinah Auto Sales (MAS),company polices were seen, nor was I made aware of same MAS associate MrZee stated several times that, "he needed the cash down first"; before seeing the requested vehicle documents, before presenting any proposed vehicle sale documents in agreement On 03/21/at 6:PM, MrZee took the $cash deposit and left the roomMrZee returned with John H***, and requested an additional $1000, which was taken from my bank card at 7:PM The original receipt of the $cash down was signed on 03/21/at 7:PM, and does not state non-refundable There was a confrontation between MrH***, and other associates concerning the signed deposit receipt that MrH [redacted] was making copies of MrH [redacted] returned with additional documents for signature that were hindered when signed on 03/21/at 8:PM Multiple times during the four hour ordeal, MrH [redacted] and MrZee stated, "if your not satisfied with the vehicle, to bring it back, no problem with return, no final sale" MrH [redacted] accepted the return of the vehicle on 03/24/at 11:AM, and said "NO PROBLEM IN RETURNING MY DEPOSIT"No completion of sale; due to multiple issues with the vehicle, and the hindering of the proposed sale documents, which were not in agreement, nor seen until 03/22/at 10:AM The whole evolution was about getting my cash money, which (MAS) did rush to deposit, before any documents were presented, and being in agreement MAS took the cash deposit on 03/21/2016, and on 03/24/2016, agreed to return the deposit when the vehicle was returned and accepted back to the dealership On 04/01/2016, I was informed that MAS refused to honor the agreement to return/refund my deposit in good faith MADINAH AUTO SALES IS A SCAM! SCAM! SCAM! I really hate to say that; but it is the truth in this matter (1) NO DISCLOSURE OF ANY COMPANY POLICES, WRITTEN, AND/OR VERBAL (2) REFUSED TO SHOW TITLE OF VEHICLE, INSPECTION OF VEHICLE, AND OTHER REQUESTED DOCUMENTS (3) STATEMENTS ABOUT VEHICLE INSPECTION, CONDITION OF VEHICLE, AND THE VEHICLE WARRANTY (4) DEMANDED CASH DOWN, AND ADVANCE PAYMENT, PRIOR TO ANY AGREEMENT OF VEHICLE SALE (5) HINDERING DOCUMENTS FROM CUSTOMER Attached is a copy of the original cash receipt/deposit dated 03/21/2016, and stop payment of requested advance check In order to resolve this matter without further legal action; Madinah Auto Sales needs to honor the agreement on 03/24/in the return/refund of said monies Regards, [redacted] cc: Attorney [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: AS stated in first complaint upon 1st test drive brakes and rotors were discussed with salesman (JOHN) and he said he will speak to Jay about that if interested in purchasingAfter a few days, we salled the dealership and we came back and test drove the vehicle againAGAIN WE ADDRESSED THE BRAKES AND ROTORS WITH THE SALESMAN AND( JAY), THE OWNER AND THEY BOTH JAY AND JOHN HAD AGREED IN THE SAME ROOM AS US THE CUSTOMER CONSIDERING BUYING THAT JAY HIMSELF WOULD TAKE CARE OF BRAKES AND ROTORS AT THEIR EXPENSE BEFORE WE AGREED TO SIGN THE PAPERSWe only received one key and did ask for another and some touch up paint and yes we did offer to pay the cost, but JAY OFFERED TO PAY FOR THE KEY AND TOUCH UP PAINT WHEN WE WERE SIGNING CONTRACT YES ON OCTOBER 9, THE ONLY STICKER ON THE VEHICLE WAS THE INSPECTIONThere was no warranty sticker or anything else posted on vehicleYes, the same day we addressed the scratches on vehicle but at this point that is not my MAJOR CONCERNIT IS AS STATED TO THE DEALERSHIP THAT THE SAFETY OF OUR CHILDREN WERE THE MOST IMPORTANTJay told us they recently had a poor detailer that could have all that done and the lens on front headlights clearer but we said we had stuff for the lens We were offered and agreed to a year or 36,mile warranty that cost and have yet to receive it and when asked for it recentlyWE are suppose to pick it up Monday we were told that all copies are in my paperwork and they forwarded all paperwork to the Financial Company and I HAVE EVERYTHING BUT THAT After many discussions with a lady that Jay assigned to handle this matter after getting very upset with us about a Revdex.com report he stated he WANTS TO KNOW WHO TURNED HIM IN TO THE Revdex.com AND HUNG UPNOW REFUSING TO PAY FOR A KEY AND TOUCH UP PAINT HE TOLD SHERRY TO RELAY THE MESSAGE THAT SINCE A Revdex.com REPORT HAS BEEN MADE IF WE WANT A KEY OR TOUCH UP PAINT WE HAVE TO PAY FOR IT, AGAIN SOMETHING HE OFFERED AND DIDN'T DELIVER In his response he named the shop that we had the work done at and after calling shop to bring it back in because after picking up vehicle after 5th attempt over months to have repaired it was after closing time, dark outside and I am on the road trying to get home with vehicle sputtering and when I went to back up the steering wheel vibrated and sounded like back of wheels or could be anything was making loud popping noiseI made it home and texted Jay times and he responded days later telling me to take it back to shop if there are further issuesTHIS WHOLE TIME FROM SALE DATE TO THE NUMEROUS APPOINTMENTS MADE TO NO REPAIR JAY AND THE SHOP, TROY, STMARY'S SERVICE CENTER, HAVE BEEN IN CONTACT THROUGHOUT THIS WHOLE PROCESS AS JAY AT THE DEALERSHIP STATES IN HIS RESPONSE WE THE CUSTOMER WAITED WEEKS TO CALL AND COMPLAIN ABOUT THE BRAKES, ROTORS AND A FEW OTHER ISSUES, NOT TRUE EXCEPT A FEW OTHER ISSUESBRAKES AND ROTORS WERE DISCUSSED TIMES PRIOR TO SALE AND AGREED TO BY JAY AND JOHN THEY WOULD TAKE CARE OF THAT AS WELL AS KEY AND TOUCH UP PAINT, AGAIN JAY AND JOHN AGREED ON SALE DATE OF OCTOBER 9, THAT THEY WOULD PAY FOR BRAKES AND ROTORS AND KEY AND TOUCH UP PAINTEXCUSE FOR THE KEY THE FIRST TIME WE DID ASK ON THE PHONE THAT THE SHOP HAD IT ALONG WITH TOUCH UP PAINT AND THEN THE SHOP SAID NO IT EITHER GOT LOST OR SENT BACK TO JAY HE HAD NO IDEA ABOUT IT.NOW BECAUSE OF A Revdex.com REPORT NEITHER THE AUTO SALES COMPANY OR SHOP WANT TO FIX IT, BUT I DID FORGET TO SAY THAT AFTER LOOKING AT VEHICLE IN THE DAYTIME WE DID SEE LUG BOLTS BROKEN AND LUG NUTS AS WELL THAT WERE NOT BROKEN PRIOR TO REPAIR AND ROTORS HAD RUST ON THEM I DO HAVE TO SAY THAT ON ONE VISIT TO SHOP TROY TRIED TO WORK WITH WARRANTY COMPANY AND JAY AND WAS KIND TO ME, I CAN ONLY ASSUME IT IS BECAUSE I AM IN CHEMO FIGHTING, AND JAY PERSONALLY WANTED ME KNOWING MY CONDITION REQUESTED THAT I TAKE THE VEHICLE TO THE SHOP AND I REPLIED ARE YOU SERIOUS? HE SAID YESI DON'T WANT MY HEALTH CONDITION TO PLAY A PART IN THIS BUT I DID HAVE TO GO TO THE HOSPITAL AFTER SPENDING DAY IN CHEMO AND ALL AFTERNOON IN SHOP OR TIMES BACK AND FORTH FROM SHOP TO DEALERSHIP2ND TIME AT DEALERSHIP WITH THIS MATTER MY DAUGHTER AND SON IN LAW TOOK ME AND JOHN ASKED US TO WAIT IN NEXT ROOM AS HE WAS WITH CUSTOMERS SO WE DID AND THEN HE CAME IN AND LEFT THE DOOR OPEN WHILE WE WERE EXPLAINING WHAT HE AND JAY HAD AGREED TO AT TIME OF SALE AND JOHN SAID YES HE REMEMBERS IT SO I WANTED TO KNOW WHY IT IS NOW A WARRANTY ISSUE, THEN HE LEFT THE ROOM TO MAKE A CALL, I AM PRESUMING TO JAY AND WHILE HE WAS GONE THESE PEOPLE ASKED MY DAUGHTER WHAT WAS WRONG WITH THE VEHICLE AND SHE WAS TELLING THEM WHEN JOHN STEPPED BACK IN AND GOT IN MY DAUGHTERS FACE AND TOLD HER SHE IS NOT GOING TO SLANDER HIS BUSINESS AND IF SHE DOE NOT LEAVE THE BUILDING HE WOULD CALL THE POLICE AND SHE REPLIED YOUR NOT GOING TO TREAT MY SICK MOTHER THIS WAY AND WENT OUT TO VEHICLE TO SIT, MY SON IN LAW CAME BACK IN AND STAYED WITH ME AND WE WAITED PATIENTLY THEN WALKED OUT IN COLD AND SAT IN VEHICLE THEN JAY SHOWS UP AND TOLD US ALL TO COME IN BUT BEFORE I CAME IN HE ASKED IF THERE WERE ANY SLANDER OR PUTTING DOWN HIS BUSINESS AND I REPLIED TRUTHFULLY WITH ABSOLUTELY NOT AND STARTED TO EXPLAIN AND HE SAID LETS GO INSIDEMY DAUGHTER I ASKED AND SHE WANTED TO STAY IN VEHICLE OUTSIDE AS SHE HAD ALREADY BEEN VERBALLY ABUSED BY JOHN , HE GOT RIGHT IN HER FACE LOUDLY, MY SON IN LAW HAD TO STEP IN FRONT OF HIMNOT PROFESSIONAL AT ALLJOHN WAS VERY UNPROFESSIONAL VERBALLY THREATENING MY DAUGHTER JUST BECAUSE SHE IS ANSWERING A QUESTION FROM SOMEONE? JAY VERBALLY PROMISED HE WOULD TAKE CARE OF VEHICLE BUT WOULD NOT GIVE A WRITTEN STATEMENT, JUST KEPT SAYING IT IS OK DO NOT WORRY ABOUT ITMULTIPLE APPOINTMENTS WERE SHOWN UP FOR AND EVEN THE SHOP WAS NOT AWARE OF SOME OF THEM RESPONDING [ I HATE IT WHEN HE DOES THIS] BUT STILL AT THAT TIME TRIED TO HELP THEN AFTER NUMEROUS CALLS BACK AND FORTH TO JAY THINGS WENT DOWNHILLWE DID NOT GET WHAT WAS PROMISED AND NOW REFUSES TO FOLLOW THROUGH WITH ANYTHING OTHER THAN PRESENTING A WARRANTY COPY AND THE LUGS AND NUTS THAT WERE BROKEN AT SHOP TO PICK UP ON MONDAY FEBRUARY 2, AS SHERRY TOLD ME ON FRIDAY JANUARY BUT THE SHOP REFUSES TO REPAIR ANYTHING TO Revdex.com; PLEASE CALL US AS IT IS VERY DIFFICULT TO TYPE ALL THAT MAY BE NEEDED AT ###-###-#### Regards, [redacted] AND [redacted] SR [redacted] - [redacted] Sr***- [redacted]

Like we said all sales are final and all deposits are non refundable That's our company policy and its the same for every single one of our customersThe customer simply had a buyers remorse which is the reason behind all these complaints We are still willing to honor the deposit towards a purchase of a vehicle or the remainder of the balance to complete the transaction and redeem their vehicleBesides that we are simply just restating the same facts over and over again.Thanks

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Madinah Auto did not discuss labor discounts with myself or my husband PeterThe did not send us an appointment email to have the vehicle looked at by his mechanics until after the warranty was up.Reguardless of how many miles where driven on the vehicle there shop did the work and damaged apart of my transmission and they are responsible The need to pay for the vehicle damages that were caused as a result of his mechanics doing the workThus far Jay nor anyone else in his establishment have made contact with myself or my husband and when we call they do not take our calls nor do they return themThey have begin to treat us like garbage while we have been nothing but patient with them in resolving this matter.We should not have to pay for the damages they need to pay for it.
Regards,
*** ***

Complaint ** *** ResponseDate: 06/26/2015Tho Whom It May Concern:Mr*** bought the vehicle “asis" and had it repossed by his financial companyThere is nothing we can do about it.Sincerely,Jay F*-

Customers was fully aware of our company policies. All sales are final and all deposits are non refundable. No returns no exceptions. Customer also signed the paperwork confirming this. Customer voluntarily surrendered the vehicle on our lot even after we informed them
that its non refundable and all sales are final. We even contacted them multiple times to pick up their vehicle but with no success. Customer has not yet paid in full and also made a stop payment on a check. Customer is welcomed to contact us anytime and we are still will to complete this transaction.Thanks