Madinah Auto Sales

We are a dealership not the repair facility where this work was done.   Customer was sold the vehicle on Oct 9th 2014 and the vehicle was sold "as is" by us.   The vehicle has passed Maryland safety inspection at the time of sale and customer was given a 3 year 36000 mile basic...

power-train warranty through a 3rd party warranty company.   Like we tell all of our customers, we told the customer if they have any issues or concerns they can always give us a call to set up an appointment at one of the shops (St Marys Service Center) that services our cars, to have the vehicle checked out.    Customer called about 2 weeks later and asked if they can have the brakes looked at, if we can get them a spare key and a small touch up paint.   The customer also said they will pay for it.   But as a customer courtesy, we said we will take care of the spare key and the touch up point on our end but they would have to set up an appointment with the shop to check it out brakes because they have a warranty which might covers certain aspects but the shop would have to check it to verify.  We set up multiple appointments with the customer which they couldn't keep and we understand everyone has a busy schedule.  But the shop has been nice to us and kept giving new appointments to accommodate the customer.  By now over 2 months have passed and the customer hasn't contacted us to come back in.  So we thought maybe they don't need the service.    Then this month all of a sudden, they called again and said the brakes were bad and they wanted to set up an appointment.    We gladly did with the shop.  From then on the shop and the customer dealt with the problem.   Customer had called and said that it was the brake pump and that the warranty would cover it but they also wanted to get new brake pads and rotors and had $100 deductible.   They wanted us to pay for the extra maintenance work which the customer themselves are responsible for and the warranty deductible.   We explained to the customer that it has been 3 months and over 2000 miles since you purchase the vehicle and there is no way we can cover that.  But as a courtesy and to keep them happy we paid half of their bill not including the warranty.  The customer was happy and seemed satisfied.    But now all of a sudden, now we have a Revdex.com complaint.    When you purchase a used car, everyone knows that maintenance items like brake rotors, pads, oil changes etc....are things a customer are responsible for and but as a dealer we can help them by being courteous but sometime even after you offer help and a customer is not satisfied then there is nothing else you can do.  In this case customer came in 3 months after the supposed issue and we still helped them out and yet they are not being appreciative.  But as always we are still here if they need us. Attaching the "as is" contract.

We have made it 100% clear with this customer and all our other customers that all deposits, regardless of whether they change their mind or not, are NON-REFUNDABLE.   We cannot change are our policy for this customer but we will gladly honor the down-payment towards the purchase of a vehicle here.

Complaint [redacted] ResponseDate: 06/26/2015
Tho Whom It May Concern:
Mr. [redacted] bought the vehicle “asis" and had it repossed by his financial company. There is nothing we can do about it.
Sincerely,
Jay F[redacted]-

The check engine light came on after the delivery according to the customer, and as a courtesy we asked the customer to bring it in so that we can take care of it.  According to the code the repair was done for free and the computer was reset.   Unfortunately the check engine light...

came back on according to the customer and now there are additional problems.  Customer does have an extended warranty, but the part that needs to be corrected now is not covered.   So as a courtesy the dealership offered to go 50/50 with the customer on that.  According to the repair shop, the vehicle is a used vehicle and has been driven quite a few miles since purchase, and the initial problem was fixed free but the problems now could is another further issue.   The vehicle was sold "as is" from the dealership  but the customer does have an extended warranty for free but unfortunately the new problem is not covered under it.   Sincere,Management

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: AS stated in first complaint upon 1st test drive brakes and rotors were discussed with salesman (JOHN) and he said he will speak to Jay about that if interested in purchasing. After a few days, we salled the dealership and we came back and test drove the vehicle again. AGAIN WE ADDRESSED THE BRAKES AND ROTORS WITH THE SALESMAN AND( JAY), THE OWNER AND THEY BOTH JAY AND JOHN HAD AGREED IN THE SAME ROOM AS US THE CUSTOMER CONSIDERING BUYING THAT JAY HIMSELF WOULD TAKE CARE OF BRAKES AND ROTORS AT THEIR EXPENSE BEFORE WE AGREED TO SIGN THE PAPERS. We only received one key and did ask for another and some touch up paint and yes we did offer to pay the cost, but JAY OFFERED TO PAY FOR THE KEY AND TOUCH UP PAINT WHEN WE WERE SIGNING CONTRACT YES ON OCTOBER 9, 2014. THE ONLY STICKER ON THE VEHICLE WAS THE INSPECTION. There was no warranty sticker or anything else posted on vehicle. Yes, the same day we addressed the scratches on vehicle but at this point that is not my MAJOR CONCERN. IT IS AS STATED TO THE DEALERSHIP THAT THE SAFETY OF OUR CHILDREN WERE THE MOST IMPORTANT. Jay told us they recently had a poor detailer that could have all that done and the lens on front headlights clearer but we said we had stuff for the lens.      We were offered and agreed to a 3 year or 36,000.00 mile warranty that cost 2195.00 and have yet to receive it and when asked for it recently. WE are suppose to pick it up Monday we were told that all copies are in my paperwork and they forwarded all paperwork to the Financial Company and I HAVE EVERYTHING BUT THAT . After many discussions with a lady that Jay assigned to handle this matter after getting very upset with us about a Revdex.com report he stated he WANTS TO KNOW WHO TURNED HIM IN TO THE Revdex.com AND HUNG UP. NOW REFUSING TO PAY FOR A KEY AND TOUCH UP PAINT HE TOLD SHERRY TO RELAY THE MESSAGE THAT SINCE A Revdex.com REPORT HAS BEEN MADE IF WE WANT A KEY OR TOUCH UP PAINT WE HAVE TO PAY FOR IT, AGAIN SOMETHING HE OFFERED AND DIDN'T DELIVER.  In his response he named the shop that we had the work done at and after calling shop to bring it back in because after picking up vehicle after 5th attempt over months to have repaired it was after closing time, dark outside and I am on the road trying to get home with vehicle sputtering and when I went to back up the steering wheel vibrated and sounded like back of wheels or could be anything was making loud popping noise. I made it home and texted Jay 2 times and he responded 3 days later telling me to take it back to shop if there are further issues. THIS WHOLE TIME FROM SALE DATE TO THE NUMEROUS APPOINTMENTS MADE TO NO REPAIR JAY AND THE SHOP, TROY, ST. MARY'S SERVICE CENTER, HAVE BEEN IN CONTACT THROUGHOUT THIS WHOLE PROCESS.   AS JAY AT THE DEALERSHIP STATES IN HIS RESPONSE WE THE CUSTOMER WAITED 2 WEEKS TO CALL AND COMPLAIN ABOUT THE BRAKES, ROTORS AND A FEW OTHER ISSUES, NOT TRUE EXCEPT A FEW OTHER ISSUES. BRAKES AND ROTORS WERE DISCUSSED 2 TIMES PRIOR TO SALE AND AGREED TO BY JAY AND JOHN THEY WOULD TAKE CARE OF THAT AS WELL AS KEY AND TOUCH UP PAINT, AGAIN JAY AND JOHN AGREED ON SALE DATE OF OCTOBER 9, 2014 THAT THEY WOULD PAY FOR BRAKES AND ROTORS AND KEY AND TOUCH UP PAINT. EXCUSE FOR THE KEY THE FIRST TIME WE DID ASK ON THE PHONE THAT THE SHOP HAD IT ALONG WITH TOUCH UP PAINT AND THEN THE SHOP SAID NO IT EITHER GOT LOST OR SENT BACK TO JAY HE HAD NO IDEA ABOUT IT.NOW BECAUSE OF A Revdex.com REPORT NEITHER THE AUTO SALES COMPANY OR SHOP WANT TO FIX IT, BUT I DID FORGET TO SAY THAT AFTER LOOKING AT VEHICLE IN THE DAYTIME WE DID SEE 2 LUG BOLTS BROKEN AND 2 LUG NUTS AS WELL THAT WERE NOT BROKEN PRIOR TO REPAIR AND ROTORS HAD RUST ON THEM.  I DO HAVE TO SAY THAT ON ONE VISIT TO SHOP TROY TRIED TO WORK WITH WARRANTY COMPANY AND JAY AND WAS KIND TO ME, I CAN ONLY ASSUME IT IS BECAUSE I AM IN CHEMO FIGHTING, AND JAY PERSONALLY WANTED ME KNOWING MY CONDITION REQUESTED THAT I TAKE THE VEHICLE TO THE SHOP AND I REPLIED ARE YOU SERIOUS? HE SAID YES. I  DON'T WANT MY HEALTH CONDITION TO PLAY A PART IN THIS BUT I DID HAVE TO GO TO THE HOSPITAL AFTER SPENDING DAY IN CHEMO AND ALL AFTERNOON IN SHOP 2 OR 3 TIMES BACK AND FORTH FROM SHOP TO DEALERSHIP. 2ND TIME AT DEALERSHIP WITH THIS MATTER MY DAUGHTER AND SON IN LAW TOOK ME AND JOHN ASKED US TO WAIT IN NEXT ROOM AS HE WAS WITH CUSTOMERS SO WE DID AND THEN HE CAME IN AND LEFT THE DOOR OPEN WHILE WE WERE EXPLAINING WHAT HE AND JAY HAD AGREED TO AT TIME OF SALE AND JOHN SAID YES HE REMEMBERS IT SO I WANTED TO KNOW WHY IT IS NOW A WARRANTY ISSUE, THEN HE LEFT THE ROOM TO MAKE A CALL, I AM PRESUMING TO JAY AND WHILE HE WAS GONE THESE PEOPLE ASKED MY DAUGHTER WHAT WAS WRONG WITH THE VEHICLE AND SHE WAS TELLING THEM WHEN JOHN STEPPED BACK IN AND GOT IN MY DAUGHTERS FACE AND TOLD HER SHE IS NOT GOING TO SLANDER HIS BUSINESS AND IF SHE DOE NOT LEAVE THE BUILDING HE WOULD CALL THE POLICE AND SHE REPLIED YOUR NOT GOING TO TREAT MY SICK MOTHER THIS WAY AND WENT OUT TO VEHICLE TO SIT,  MY SON IN LAW CAME BACK IN AND STAYED WITH ME AND WE WAITED PATIENTLY THEN WALKED OUT IN COLD AND SAT IN VEHICLE THEN JAY SHOWS UP AND TOLD US ALL TO COME IN BUT BEFORE I CAME IN HE ASKED IF THERE WERE ANY SLANDER OR PUTTING DOWN HIS BUSINESS AND I REPLIED TRUTHFULLY WITH ABSOLUTELY NOT AND STARTED TO EXPLAIN AND HE SAID LETS GO INSIDE. MY DAUGHTER I ASKED AND SHE WANTED TO STAY IN VEHICLE OUTSIDE AS SHE HAD ALREADY BEEN VERBALLY ABUSED BY JOHN , HE GOT RIGHT IN HER FACE LOUDLY, MY SON IN LAW HAD TO STEP IN FRONT OF HIM. NOT PROFESSIONAL AT ALL. JOHN WAS VERY UNPROFESSIONAL . VERBALLY THREATENING MY DAUGHTER JUST BECAUSE SHE IS ANSWERING A QUESTION FROM SOMEONE?   JAY VERBALLY PROMISED HE WOULD TAKE CARE OF VEHICLE BUT WOULD NOT GIVE A WRITTEN STATEMENT, JUST KEPT SAYING IT IS OK DO NOT WORRY ABOUT IT. MULTIPLE APPOINTMENTS WERE SHOWN UP FOR AND EVEN THE SHOP WAS NOT AWARE OF SOME OF THEM RESPONDING  [ I HATE IT WHEN HE DOES THIS] BUT STILL AT THAT TIME TRIED TO HELP THEN AFTER NUMEROUS CALLS BACK AND FORTH TO JAY THINGS WENT DOWNHILL. WE DID NOT GET WHAT WAS PROMISED AND NOW REFUSES TO FOLLOW THROUGH WITH ANYTHING OTHER THAN PRESENTING A WARRANTY COPY AND THE 2 LUGS AND NUTS THAT WERE BROKEN AT SHOP TO PICK UP ON MONDAY FEBRUARY 2, 2015 AS SHERRY TOLD ME ON FRIDAY JANUARY 30 BUT THE SHOP REFUSES TO REPAIR ANYTHING.  TO Revdex.com; PLEASE CALL US AS IT IS VERY DIFFICULT TO TYPE ALL THAT MAY BE NEEDED AT ###-###-####      Regards, [redacted] AND [redacted] SR.
[redacted]- [redacted] Sr. [redacted]

After digging through a file which is from over a year ago, we noticed that Mr. [redacted] didn't even the get the accurate purchase date on the complaint. He purchased the vehicle on 01/25/2014 not 02/25/2014 Mr. [redacted] bought the vehicle "AS-is". Mr. [redacted] had a minor issue in the beginning and the...

service center where we referred him to, took care of it. Then all of a sudden about a few months ago after a year he came to the dealership with a laundry list of regular maintenance stuff that another shop had recommended to him. I explained to him that all these items are regular wear and tear items that he is responsible to maintain. We also explained to him that there was nothing we can do but he can trade in his vehicle to get a new one. There is no valid reason for a complaint here. We are still willing to help the customer get a loan for a new car.

Per our company policy all deposits are non-refundable.  Notices are clearly posted in our offices regarding that and also the customer has signed a non-refundable receipt.  All our customers are made aware of that prior to leaving any deposits.    Mr. Johnston needed $1500,...

he put down $1000 on the 02/11/2015 to hold the vehicle and was suppose to come back on 02/17/2015 with the rest $500 to take delivery of his vehicle.   But he changed his mind and hence all these accusations.   We are attaching the non-refundable receipt.   We will still honor his down payment towards a purchase of a vehicle here as his approval is good for 30 days.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: When Madinah mechanics  did the work and damaged the vehicle it was still under wwarranty Madinah has not made any contact with myself or my husband. Madinah(Jay) in a previous conversation did say that would help pay for the repairs . Since filing this complaint Jay has not been in contact with us nor has he returned any calls and he will not take our calls either. He wants us to close this complaint for what.They damaged the vehicle and they need to pay for the repairs. The warranty is not the issue when Madinah did the work on the vehicle a few weeks after when notified by us the vehicle was having issues Madinah could have repaired the vehicle then instead they waited until the warranty was up to schedule an appointment for the vehicle to be looked at and now wants us to pay for their damage they caused. We want the vehicle repaired and they need to pay for the repair. We have been nothing but patient and respectful in trying to resolve this matter Madinah is responsible and needs to pay for the repairs. If Jay is truly a man of his word, and they care about their customers  as they claim they do then Jay will honor his word and pay for the repairs. Jay would not like someone to treat him this way and we do not deserve the disrespect they have shown to us. All we want is for Madinah who is reasonable to pay for the repairs as Jay stated in a previous conversation .
Regards,
[redacted]

I went to Madinah Auto Sales last year when I received my tax return. A gentleman who works there referred me to them stating oh they will hook you up with a car. So I went there with a rather large down payment for a car. Needless to say I bought a minivan and for the first 3 weeks I owned the thing it was in their shop getting fixed. However I still continued having issues with the vehicle. Until finally I broke down and went to another shop in which I was told that it would cost $8000 to fix everything that was wrong with it. When I returned to Madinah and told them they immediately stated that I was to blame for the vehicle's issues and they wanted to know if I wanted to trade it in for another one to which I replied no I want you to fix this one at little to no cost to me. Needless to say I no longer have the minivan and still have to v finish paying for it before you send someone to buy a car from them please read this review.