Maggie, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not shocked by Joe Basil Chevrolet's response. They do not strive on customer service and seem to be very greedy. We were not notified of storage fees until the very end and received nothing in writing from them. We asked them to put a new wheel and tire on the front so we could come pick up however they decided to raise the price from $on our body shop estimate to $plus charge storage fees. There are so many holes in their response that it is comical. Our fleet company has no authority to authorize body shop repairs on our behalf because we do not carry insurance with them. For them to say that they authorized repairs is absurd. Not once did Joe Basil contact Jeff Hark or myself prior to us telling them we were picking up the van. Seems they are making up lies to cover themselves now.
What I am going to do is dispute the charge on my Master Card since they think they are in the right. The credit card company will ask for written proof that we approved the repairs, which there are none. They will also ask for a signed receipt of services which again they can not provide one since they never asked us to sign off on these bogus charges. I am also going to write a letter to General Motors/Chevrolet stating the dissatisfaction with the dealership and their customer service. We have vehicles in our fleet and 85% of those are GM products. I will not let one dealership ruin our reputation with GM products however I want them to know how we were treated. What I would like to see is Joe Basil come up with a much better policy on storage fees than what they have, especially for customers that have vehicles towed in and do not personally walk in to their shop. It may be posted in their shop, I'm not sure because no one was willing to send me a picture, but I do know there is nothing in writing showing their storage fee policy. Jordan in the body shop said his manager told him the policy would be printed on the invoice but of course it was not. I have a feeling they made this up just to charge us a fee.
I have attached the invoice that "should have" the storage fee policy listed but it does not. I'm also attaching the body shop estimate. I will be submitting this to our credit card company as well.
Lack of customer service is the biggest issue here. We have been in business for over years and we strive on customer service. If we had treated one of our customer's like this we would have done everything possible to make it right!! Regards,*** ***

Tell us why here...We have no control over the insurance company or *** *** who have both denied the customers claimUnfortunately the engine block harness that burned up is no longer serviceable and we have not been unable to locate a useable harness to attempt a repair for the
customerThe owner of this dealership was willing to attempt to fix this vehicle if we found suitable parts but we were unable toThe vehicle was here for several months but under investigation from their insurance company and then it was under investigation from *** ***The customer authorized us to repair the body work and was going to tow it home and repair it himselfAfter the body damage was complete the customer decided he wanted us to fix it knowing the harness was discontinuedSadly after the customer tried to make a scene in front of customers at the dealership and then took his chewing gum out of his mouth and tried throwing it in a employees face and then threating to beat the employee we were forced to contact the authoritiesWe did drop the vehicle off at the customer's house at our own expense

My name is Steven *** and I'm the new vehicle director, my position with Joe Basil Chevrolet has me handle any of these issues, and that has been explained to *** We set and appointment for yesterday at 3:30, and she didn't show up I explained to her that I needed to sit down
with her and we would do our best to work something out She refuses to return calls, and she is still driving a loaner vehicle that was due back to the store several days agoWe need her to return our vehicle to us ASAP, and review her paperwork with us and then we can make a decision on what we'd like to offer her As far as for her boyfriend, he isn't part of the lease of the Trax, so we won't deal with him.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have attatched a picture of the tire after having the vehicle for a few weeksThe sales person ASSURED me that the issue with the bumpy ride I was having was the rim on the vehicleAs soon as the tire was replaced, the vibration and bumpy ride stoppedI was lied to by an unethical salesman who is backed up by an even more unethical companyThe salesman should also know if they are giving customers the correct “spare” key for the vehicleIt is not the consumers responsibility to make sure it worksCustomer service clearly isn’t taught well at BasilThe vehicle clearly was not inspected properly before it left their shop and having someone drive on a tire like that could be deadlyBasil should 100% be responsible for compensating a customer they clearly took advantage of and lied to
Regards,
*** ***

a photo inspection was done, but I have changed my insurance providerMy new providers pics will only have the vehicle after I paid to have it fixedEven if I had the old pics I don't know if you would have been able to see the inside of the tireThe place that I got the tire fixed in *** told me there was no way that the damage done to the tire could have been done by me in such a short period of timeThey said that there must have been significant damage to the tire before I left the lotI could potentially reach out to them if neededThe only pic they gave me is the one that I sent youLet me know what else you'd like me to do.

To close this case, I purchased and additional card for this customer. There was obviously some miscommunication on our part

A slight bend in one wheel was disclosed to the customer, so they were aware of this issueThe customer sent us a photo of the tire months ago and there is absolutely NO WAY that it left our dealership in that conditionVehicles must pass New York State Inspection before delivery and all the tires
on the car were more than passable on deliveryThe condition of the tire almost indicated abuse on the part of the customerIf the customer elected to purchase new wheels and the required tires, it is not the responsibility of the dealershipAlso, our dealership policy is to deliver a vehicle with key and remote key fobIf the second key does not work, it must be replaced at the customer's expense

VEHICLE WAS TOWED INTO OUR FACILITY ON 1-18-WITH LEFT FRONT BODY AND WHEEL DAMAGETHE SERVICE DEPTCONTACTED THE BODYSHOP WITH REGARDS TO STARTING A ESTIMATE FOR REPAIR. WE WERE ADVISED THAT CUSTOMER WOULD BE CALLING REGARDING THEIR VEHICLEWE FINIALLY WERE CONTACTED BY
A REPRESENTIVE FROM THE FLEET COMPANY, AS WAS ASKED WHAT INSURANCE COMPANY THEY WERE GOING TO USED ,MOVING FORWARD AND SO WE COULD START TO SET UP THE CLAIMS PROCESS AND START DOCUMENTING DAMAGES AND PICTURES . *** FLEET AND THE OWNER COULDNT MAKE UP THEIR MIND WHO WAS GOING TO COVER THE DAMAGES. WE WERE ASKED TO TRY AND DETERMINE HOW THE TIRE WAS DAMAGED, AND EXPLAINED THAT THE TIRE WAS SHREADDED AND IMPOSSIBLE TO DETERMINE HOW VEHICLE WAS DAMAGED. CONTACTED AND SPOKE TO *** FROM *** FLEET, AND *** ***,AND *** *** WE WERE CONTACTED BY AT LEAST -DIFFERENT PEOPLE FROM THE FLEET COMPANY AND *** RENTAL COMPANIES*** FINIALLY MADE A DECISION TO START THE CLAIM AND PROVIDE AN ESTIMATEAFTER APROXWEEKS OF MULTIPLE PHONE CALLS AND VEHICLE SITTING IDLE WITHOUT ANY PROGRESS WE WERE NOTIFIED THAT THE OWNER WAS GOING TO REMOVE VEHICLE FROM OUR FACILITYAT THIS TIME ALL CONTACTS WERE NOTIFIED THAT THEIR WERE GOING TO BE STORAGE CHARGES , AS POSTED IS DOLLARS A DAY

I paid $16,for a vehicle that was not what I expectedI guess I should have read all the complaints on the service department. And, you are mistaken, I have a six month/ mile warranty that supposedly came with the truckCertified mechanics? I don’t think so.

I paid $16,for a vehicle that was not what I expectedI guess I should have read all the complaints on the service department. And, you are mistaken, I have a six month/ mile warranty that supposedly came with the truckCertified mechanics? I don’t think so

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.You are advertising "same day" and better yet "1-hour" deliveryYou also sold me a vehicle that could not pass inspection and then told me I could not take it to my own mechanicYes, you did give me a rental vehicle in the meantime but I did not come into your business for a rental vehicle and more inquiries to be put on my credit report (and on my husbands) to only get my own car backYour advertising and irresponsibility has caused inconvenience and frustrations on to the consumer and is absolutely unacceptable. Regards,*** ***

Upon arrival to Joe basil Chevrolet service members ignored me waiting patiently ones customer recognize one of the employees that they deal with previously he then acknowledged them only to have someone knew nothing about the previous issue try to handle itEmployees
indicated to me that upon leaving my vehicle that warranty would cover the diagnostic test verbal telling me that's as I explain to them that we had coverage on the vehicleThen upon pick up of the vehicle in employee informed me that I would have to pay out-of-pocket for the service of the diagnostic test Now explaining it wouldn't be cover like informed pervio When asking to speak with a manager Mark he became very rude to me and my wife when explaining to him what was done did not help resolve any issues nor did he seem to care what had just taken please continue to be very condescending also arrogantly tell me my wife he'd call the police if she came to get her vehicle without the money this issue has really been unlike the Joe basil experience that we've come a custom to having and it's very disappointing that after having such great experiences with your company that it has gotten to this point over bad consumer service and bad communication please help to address this issue as early as possible as my vehicle is still in the possession and it very uncomfortable to know after dealing with this stuff

We regret Mrs*** had issues with her reimbursement from her bank GM Financial but had worked with her in getting her refund dating back to 7/ 31/2015. We have been contact with her and the bank many times and on the last set on exchanges starting on 9/10/worked on getting a
resolution as soon as possibleOn 9/16/received conformation that her check was to be overnighted to her. This information was shared with her the morning of the 16th and Mrs*** received her payment from GM Financial Bank on 9/17/2015. As to the $she feels we slighted her on we are sending her a $check card registered mail on 9/29/to reimburse her for the extra charges she feels we cost her

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have attatched a picture of the tire after having the vehicle for a few weeksThe sales person ASSURED me that the issue with the bumpy ride I was having was the rim on the vehicleAs soon as the tire was replaced, the vibration and bumpy ride stoppedI was lied to by an unethical salesman who is backed up by an even more unethical companyThe salesman should also know if they are giving customers the correct “spare” key for the vehicleIt is not the consumers responsibility to make sure it worksCustomer service clearly isn’t taught well at BasilThe vehicle clearly was not inspected properly before it left their shop and having someone drive on a tire like that could be deadlyBasil should 100% be responsible for compensating a customer they clearly took advantage of and lied to
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

We will be sure that the check is processed and mailed by 4/8/

Customer purchased a used vehicle from usCustomer's concern was with a/c not blowing through vents all the time and a brake squeakThese concerns are not a covered item under NYS Lemon LawWe fixed the brake squeal concernWe sent vehicle to Ford dealer for a/c vent concernCustomer did
purchase an extended warrantyThe a/c vent concern was an item covered by the extended warrantyThe customer was provided a rental car to use at no charge to customerWe also detailed the complete car at no charge to customer

section on page of the implementation manual was part of an update that was made on June 14, 2017. Mr*** purchased his vehicle June 5, 2017. The programs require that the rebate be spelled out, and show on the buyers order in order to get paid for this program. Since we cannot go back and alter dates on legal documents, there was no way to get Mr*** this rebate. Also there is no mandate that we are responsible or expected to apply for this rebate even for those who qualify. Throughout the paperwork associated with this deal there is no mention of us offering this rebate, or promising it to him. We agreed to a deal, we stuck to our end of it, and Mr*** has nothing left due to him

The dealership has made several goodwill repairs for this customer, on a vehicle that was purchased with over 100,miles and has no warrantyWe have been more than fair with the customer

a photo inspection was done, but I have changed my insurance providerMy new providers pics will only have the vehicle after I paid to have it fixedEven if I had the old pics I don't know if you would have been able to see the inside of the tireThe place that I got the tire fixed in *** told me there was no way that the damage done to the tire could have been done by me in such a short period of timeThey said that there must have been significant damage to the tire before I left the lotI could potentially reach out to them if neededThe only pic they gave me is the one that I sent youLet me know what else you'd like me to do