Maggie, Inc.

The taillight is not damaged, it has a cosmetic defect behind the lens, which may or may not be the reason that the lens has moisture in itThere is no crack or damage to the lightThe performance of the light is affected in no way, this is simply a cosmetic issueTwo Ford dealerships have
inspected this taillight and both times have denied replacing it under Manufacturer's warranty because the moisture is acceptable by their standardsThe customer had multiple opportunities to inspect this vehicleUnfortunately the dealership cannot absorb the cost to replace a taillight over a cosmetic issue that is so difficult to see that even the Manufacturer is denying the warranty claimThe customer should be appealing to Ford, not the dealership

The customer purchased the vehicle on 12/with the anticipation of taking delivery on 1/The vehicle would not pass inspection because it needed to have the vehicle's monitor's resetThis is a common problem that is taking an uncommon amount of time to fixWe have put over miles on the
vehicle in an attempt to reset these monitors without successThe customer has been in a dealership rental car at no charge for week and has been in constant communication with the dealershipWe were upfront with the customer and told them that it may take up to a week to get some of these stubborn vehicles to pass. When I attempted to reach out to the customer, they did not answer but called the salesperson back and told him that he is the only person they want to speak withThe dealership offered other vehicles to the customer, but they declinedWe also told the customer that they had the option to return the rental car and pick up their trade at any time - we didn't expect them to wait the time it may take for the vehicle to pass inspectionWe are still driving the vehicle in an attempt to reset these monitorsIn addition, the deal itself was agreed to at a higher payment than what the customer was willing to pay once they entered our finance officeIn an effort to secure their business, they dealership reduced the price an additional $(which was already below our cost) to achieve the NEW payment they were willing to acceptIn most circumstances, we can and do provide a relatively quick deliveryThis particular vehicle provided unusual issues that the dealership did its best to try to remedyWe provided the customer with transportation at no charge, had an employee spend over miles on the road in one week attempting to reset the monitors and offered the customer other vehicles at a discount

The dealership has made several goodwill repairs for this customer, on a vehicle that was purchased with over 100,miles and has no warrantyWe have been more than fair with the customer

Mr***'s claims are completely and totally falseAt no time was this vehicle offered to Mr*** at a price of $21,The texts that he has attached in his response are fabricatedThe first never came from an employee of this dealership and the second isn't even for the truck that Mr*** purchasedThat is for a completely different truck that is still for sale. I have attached screenshots of Mr***'s actual *** page that supports our claim that he knew that he was paying $28,for the truck (he ultimately paid $27,because we offered him an additional $in savings at the time of delivery)Mr*** reached out to friends on *** to see if they thought our price was fairIt's apparent based on the responses he received that he and his friends knew the deal was more than fairMr*** also made contact with the previous owner of the truck he purchased and was aware of the truck's history and useMr*** even thanked him when he bought it. Furthermore, Mr*** made several visits to the dealership and was never put under any duress to signHe knew what he was paying and signed in personNot a single document was forged as he suggestsIf needed, camera footage from our showroom may show Mr*** in our finance office signingIn addition, the two employees that Mr*** refers to had nothing to do with the reconditioning, inspection, sale or signing of this vehicleTheir opinion is uncredible because they had NOTHING to do with sale

We did write a estimate on ** *** vehicle unfortunately the bumper did not come with a pad from GM we would have no idea that that's the way it came till we opened the box we offered ** *** a discount on the rear pad and also offered to put it on at no labor charge but he
thought that we should just give him the part at no cost if we knew the pad did not come with the rear bumper we sure would have put it on the estimate to start with

I
previously complained (complaint # ***) that Basil Chevrolet in did not refund the sales tax that they collected on an extended warranty that I bought from them and subsequently cancelled a few days laterMy previous complaint (#***) was considered closed by Revdex.com as the dealers response to the complaint was that they would refund the $sales tax to me by checkThat was TWO WEEKS AGO! I have not received my $refund check, nor do I get any of my calls to the dealer returned regarding my refundI am requesting my complaint not be considered closed as the dealer has not complied with the solution they agreed to when Revdex.com contacted themAlso, your website automatically considers a complaint closed if they get no reply within days.Sent me my refund Check in the amount of $that I paid for sales tax on the contract that I cancelled

There must be confusion on the part of the customer - satellite radio trial periods are generally months, not even There has never been a year trial periodIn addition, there is no implied warranty on glass of any kind, especially for an issue months after deliveryThe dealership covered
the cost of attempting to buff the glass for the customer, but it was not to his satisfactionUnfortunately, the dealership is not willing to offer anything in addition to this customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

VEHICLE WAS TOWED INTO OUR FACILITY ON 1-18-WITH LEFT FRONT BODY AND WHEEL DAMAGETHE SERVICE DEPTCONTACTED THE BODYSHOP WITH REGARDS TO STARTING A ESTIMATE FOR REPAIR. WE WERE ADVISED THAT CUSTOMER WOULD BE CALLING REGARDING THEIR VEHICLEWE FINIALLY WERE CONTACTED BY
A REPRESENTIVE FROM THE FLEET COMPANY, AS WAS ASKED WHAT INSURANCE COMPANY THEY WERE GOING TO USED ,MOVING FORWARD AND SO WE COULD START TO SET UP THE CLAIMS PROCESS AND START DOCUMENTING DAMAGES AND PICTURES . *** FLEET AND THE OWNER COULDNT MAKE UP THEIR MIND WHO WAS GOING TO COVER THE DAMAGES. WE WERE ASKED TO TRY AND DETERMINE HOW THE TIRE WAS DAMAGED, AND EXPLAINED THAT THE TIRE WAS SHREADDED AND IMPOSSIBLE TO DETERMINE HOW VEHICLE WAS DAMAGED. CONTACTED AND SPOKE TO *** FROM *** FLEET, AND *** ***,AND *** *** WE WERE CONTACTED BY AT LEAST -DIFFERENT PEOPLE FROM THE FLEET COMPANY AND *** RENTAL COMPANIES*** FINIALLY MADE A DECISION TO START THE CLAIM AND PROVIDE AN ESTIMATEAFTER APROXWEEKS OF MULTIPLE PHONE CALLS AND VEHICLE SITTING IDLE WITHOUT ANY PROGRESS WE WERE NOTIFIED THAT THE OWNER WAS GOING TO REMOVE VEHICLE FROM OUR FACILITYAT THIS TIME ALL CONTACTS WERE NOTIFIED THAT THEIR WERE GOING TO BE STORAGE CHARGES , AS POSTED IS DOLLARS A DAY

call my direct line ***, I have your card set aside as promised......or just come into the store.Steve ***

I have a letter from NYSERDA stating that my car would have qualified for this rebate had the dealership filed the necessary paperwork at the point of saleIt is really a shame that a huge dealership like Basil's would not at least attempt to remedy this situation Upon first contacting them, the manager chose to deny any wrongdoing and try to swindle me by saying that they gave me a bigger discount instead of the NYSERDA rebate As to their claim of the $15,discount I received, half of that was a federal tax credit for electric vehicles that had nothing to do with the dealership The remaining amount was a Chevy rebate and a discount for the vehicle having 2,miles on itAs to the date on the Dealer Implementation Guide being past the point of sale, I would argue that the timeframe was still within the allowable time to apply for this rebateTherefore, that excuse is invalidAfter spending around $33,at this dealership, it is very disappointing that they refuse to at least apologize for costing me $1,

We finally got the bank to approve the lease for this customer. She has come in to take delivery of the new vehicle and is driving it as we speak. Joe Basil Chevrolet did make good on the offer for the veteran contest
Keith D
Sales Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The drive clean rebate didn't qualify on the volt he purchased because it is a previous dealer rent-a-car. To put a vehicle into dealer rent-a-car service we must title and register the vehicle. With that being said NY state recognizes that as a used vehicle and they will not pay out the
drive clean rebate on the vehicle. GM recognizes this vehicle for is new vehicle rebates and the give us an extra $on top of them to pass along to the customer for the 2000-miles that these vehicles will have on them. The full value of this incentive, all avaialable rebates from GM, and a discount from the dealership where given to MrMeyers on this transaction. Unfortunately not all incentives, rebates, and government programs are able to stack on each other, so we select what will be the largest value for the customer. MrMeyers received $15,in total incentives which is almost 40% of the suggested retail price.

Mr*** information will be removed from our system and he will not be contacted again

Well she did bring here vehicle here for repairs her adjuster from *** did come out and appraise the damage we then customer to get ok to start repairs she said do not do anything I have to talk to my insurance company that was the last we heard from her until she called to see if
vehicle was done when she told us not to work on vehicle ?As far as the amount of the estimate that also has nothing to do with us they tell us rather the vehicle is repairable or not as of 1-12-I called her adjuster Jim dowing from *** and he said that as far as the repairs we are allset on this vehicle and if she does have any questions that they should be directed at *** *** since they are the ones that wrote what to be repaired and what parts to use if any questions my name is Thomas S*** and I am the shop manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Response to Joe Basil Chevrolet1) We went to *** *** on *** AvenueService Manager took pictures and told us it was damagedThe dealer who sold us the car should repair it2) We also went to *** Ford and they told us the Light was damaged and if they would have sold us the car they would replace itJoe Basil Chevrolet should replace the lightJoe Basil Chevrolet, who else do you want us to go to, to look at the damaged light?
Regards,
*** ***

Joe Basil Chevrolet didn't pull Mr*** credit times. We pulled it once, as given permission during the sales process by Mr***. The bank we submitted his lease to is responsible for the other two credit pulls. Everything done in this transaction was done properly and with
permission. I believe There is some confusion on Mr*** end as far as the "ptdrop" There is no way these pulls caused a point drop in his credit score. The more likely answer is Mr*** is looking at a different version of a bureau then we did. There are three main bureaus, transunion, Equifax, and Experian. Each of the main bureaus have several different version of their scoring system. The Transunion we use is version 9. It is common to see a sometimes large variances in score between two versions of the same bureau

Tell us why here...We have no control over the insurance company or *** *** who have both denied the customers claimUnfortunately the engine block harness that burned up is no longer serviceable and we have not been unable to locate a useable harness to attempt a repair for the
customerThe owner of this dealership was willing to attempt to fix this vehicle if we found suitable parts but we were unable toThe vehicle was here for several months but under investigation from their insurance company and then it was under investigation from *** ***The customer authorized us to repair the body work and was going to tow it home and repair it himselfAfter the body damage was complete the customer decided he wanted us to fix it knowing the harness was discontinuedSadly after the customer tried to make a scene in front of customers at the dealership and then took his chewing gum out of his mouth and tried throwing it in a employees face and then threating to beat the employee we were forced to contact the authoritiesWe did drop the vehicle off at the customer's house at our own expense

I picked up the truck on August 9th and the sound in the front driver side tire was still present after calling Joe Basil Chevrolet I was told not there problem but this has been an issue from first visit and instead of replacing parts they tried to grind on pads to no satisfaction