Maggie, Inc.

the customer owns the car and is responsible to authorize tear down to determine the exact cause of failurewe will then call the extended warranty company to give them the exact cause of failure and estimate of repairs per the contractIf the repairs are covered by the extended warranty , the customer is only responsible for their deductiblewe have no problem repairing the customers vehicle once he authorizes tear down per the contractthank you

Customer had called in and we did verify the rustproofing did not get doneRyan the collision shop manager was working with the customer originallyWe reviewed the phone tapes from 7/with the customerThe customer was asked what she wanted in terms of compensation for the misunderstandingShe
was unsure and requested nothingThe manager did ask the customer why she did not bring her vehicle back here for repairsThe manager was just curious to see if she new they had a collision centerThe customer replied it was out on convenience because of where she livedThe customer then filed a claim with *** *** regarding this caseShe did call into the collision center on 8/and canceled her appointment stating she was waiting for an advisor from *** *** customer care to call here backWe were never advised that the customer was recommended to take the vehicle to another Chevrolet dealership for inspection and that is not the procedure for *** *** customer assistanceWe are willing to undercoat the customer's vehicle and renew the warranty for another years at no cost to her.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Regards,*** *** We can go back and forth here the truth of the matter is joe basil is a good man its a shame he has a few bad apples in the place that will soon be taken care of the safety of this vehicle was my first complaint along with other registered repair facilitys also that deemed the truck unsafe and after talking to mr basil in person mr basil said to help this customer and fix his truck for him the following day I ? received a call from the service manager that they were unable to repair the vehicle seeing that the vehicle needed too much work ? my question then was why he was the vehicle inspected and delivered knowing it was unsafe and needed too much work I refused for them to give me my money back I wanted the truck that I purchased credit score took a hard hit from banks out of the denied a loan due to value of the vehicle being so low to loan anount being 34,After finding out they would not repair the vehicle I contacted the bank to see what can be done and I was advised that the loan was not for what we agreed the purchase of the vehicle was That being told to me I understood why my paper work was not ? received for any of the contracts I signed again I did not sign the MV 50.so going forward ? received a call from Cory stating the vehicle will not be purchased back there standing on your own feet and they made up their mind well come to find out the vehicle odometer statement ? That you also have to provide to New York State that states do your best knowledge is your odometer reading correct they checked yes and enter the mileage of which truck was inspected with milage stated to sum things up they sold me a commercial vehicle that almost killed myself and my yr old son along with a bus full of children and another vehicle after truck went over a bump in road could not control truck as steering wheel went left right numerous times truck went hard left into oncoming trafficIf My statements where not true why would joe basil chevy in *** ** buy this overcharged unsafe death trap? Back from me tonight.so if anyone is fabricating a story its ? obviously not me I have a tech in the shop that can confirm my vehicle was not inspected properlyAll the paperwork dates are all off how can you register a vehicle to a customer on 10/18/when they didnt sign the any paperwork till 10/19/besides the mv-which transfers owner ship from old owner to dealership to new ownerYou cant cover a lie with a lie truth of the mater is you sold to a mechanic and owner of a repair facility and I new more than yous thought about the process and got caught in your scams finaly truth be told your salesman should not give old customers phone numbers out to sell a vehicle yes I said I bought a nice truck but this was before it was delivered to my shop didnt even have it in my possession yetIf yous had nothing to hide why did yous bye it back why not fix it like I asked I have that in writing also your tryed turning around on me stating I refused a buy back and repairs yous see I didnt sign that eitherYou people are a joke scamming people out of there hard earned moneyI promise this is far from over the state is doing a ? investigation my lawyer is filing a lawsuiteI have an inside witness that will prove my case is solid thanks for buying your mistake back your lies are now exsposed?

This repair would need to be done at a Ford dealershipThe defect is behind the lens, and I would assume that might be why there is a small amount of moisture in this lightThese Ford dealerships have been denying the repair because there is an acceptable amount of moisture in the lens ??" its within their acceptable standardsIf a Ford service representative inspected the light, they may be willing to goodwill the part to keep the customer happy

We finally got the bank to approve the lease for this customer.? She has come in to take delivery of the new vehicle and is driving it as we speak.? Joe Basil Chevrolet did make good on the offer for the veteran contest
Keith D
Sales Manager

RevDex.com:Thats is great that the refund is coming? I was told that my original check would be returned to me, not cashed
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,
I do not accept this because I should have been told before I took the test drive and l also had to go back to the dealer a second time to fill out a slip and was not told by the a second sales man that I would not receive it
[redacted]

I have a letter from NYSERDA stating that my car would have qualified for this rebate had the dealership filed the necessary paperwork at the point of saleIt is really a shame that a huge dealership like Basil's would not at least attempt to remedy this situation? Upon first contacting them, the manager chose to deny any wrongdoing and try to swindle me by saying that they gave me a bigger discount instead of the NYSERDA rebate? As to their claim of the $15,discount I received, half of that was a federal tax credit for electric vehicles that had nothing to do with the dealership? The remaining amount was a Chevy rebate and a discount for the vehicle having 2,miles on itAs to the date on the Dealer Implementation Guide being past the point of sale, I would argue that the timeframe was still within the allowable time to apply for this rebateTherefore, that excuse is invalidAfter spending around $33,at this dealership, it is very disappointing that they refuse to at least apologize for costing me $1,?

A full refund of the truck.?

Consumer called, I have not received the promised card as of yetMy calls there are passed along and I get the run around.?

I will have him removed from our customer maintenance system.? Steve [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below? The response of Joe Basil is very, very, very disrespectful !!! The confusion is on the part of the salesman & the dealerWe were promised year satellite radio from the salesman who said to call him each time the month subscription endsThe "Glassman" that Joe Basil hired said that he could remove the "etching" of the glass with the dealers approvalWe will repeat what we already reported before purchasing the car, we said we wanted it cleaned up - the car, the engine & the glassWe have called the salesman repeatedly & he rarely answers & doesn't return our voice mails, hence the time lapseWho would want "sold" & numbers on their glass? If you want a dealership you would be satisfied with & want to return to & recommend to many people - it isn't Joe BasilThere are a lot of other car dealers in the area, hopefully, there is an honest one that treats customers respectfully, is pleasing & wants return customersregards,? [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.?
Regards,
[redacted]

Tell us why here...this vehicle has no open recalls per GMThis vehicle was purchased used 11/30/The repairs are not covered by warranty and are the customers responsibilityWe are not able to reimburse customer for repairs

The offer we sent out was by mail, and specifically stated while supplies last.? We gave out $gift cards before supplies ran out, which in our opinion is an ample supply.? There is no way to know how many people will take advantage of these offers, and that is why we have to set a
limit or budget to any offer like this.?

I picked up the truck on August 9th and the sound in the front driver side tire was still present after calling Joe Basil Chevrolet I was told not there problem but this has been an issue from first visit and instead of replacing parts they tried to grind on pads to no satisfaction?

Customer purchased a used vehicle from usCustomer's concern was with a/c not blowing through vents all the time and a brake squeakThese concerns are not a covered item under NYS Lemon LawWe fixed the brake squeal concernWe sent vehicle to Ford dealer for a/c vent concernCustomer did
purchase an extended warrantyThe a/c vent concern was an item covered by the extended warrantyThe customer was provided a rental car to use at no charge to customerWe also detailed the complete car at no charge to customer.? ?

The dealership will send the customer a check for the tax on the warranty purchase price.

We have absolutely no intention of keeping the customer's $However, there is a process that is followed when a deposit is refundedThe check must clear our bank before we can process a check and mail it to the customerThe check will be processed and mailed to the customer

The original complaint was satisfied with the agreement that we would send a letter to [redacted] stating that the credit bureau was pulled in error.? Both parties agreed that this would resolve the problem.? The letter is attached that we sent out in July