Maggie

The original complaint was satisfied with the agreement that we would send a letter to [redacted] stating that the credit bureau was pulled in error Both parties agreed that this would resolve the problem The letter is attached that we sent out in July

The noise type complaint is not a covered item under any warrantiesIn the interest of customer satisfaction , we will look at the noise concern one last timePlease set up an appointment to have looked atThank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards, I do not accept this because I should have been told before I took the test drive and l also had to go back to the dealer a second time to fill out a slip and was not told by the a second sales man that I would not receive it [redacted]

Well she did bring here vehicle here for repairs her adjuster from [redacted] did come out and appraise ? the damage we then customer to get ok to start repairs she said do not do anything I have to talk to my insurance company that was the last we heard from her until she ? called to see if vehicle was done when she told us not to work on vehicle ?As far as the amount of the estimate ? that also has nothing to do with us they tell us rather the vehicle is repairable or not as of 1-12-I called her adjuster Jim dowing from [redacted] and he said that as far as the repairs we are allset? on this vehicle and if she does have any questions that they should be directed at [redacted] since they are the ones that wrote what to be repaired and what parts to use if any questions my name is Thomas S [redacted] ? and I am the shop manager

We will be sure that the check is processed and mailed by 4/8/

the customer owns the car and is responsible to authorize tear down to determine the exact cause of failurewe will then call the extended warranty company to give them the exact cause of failure and estimate of repairs per the contractIf the repairs are covered by the extended warranty , the customer is only responsible for their deductiblewe have no problem repairing the customers vehicle once he authorizes tear down per the contractthank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Response to Joe Basil Chevrolet1) We went to [redacted] *** on [redacted] AvenueService Manager took pictures and told us it was damagedThe dealer who sold us the car should repair it2) We also went to [redacted] Ford and they told us the Light was damaged and if they would have sold us the car they would replace itJoe Basil Chevrolet should replace the lightJoe Basil Chevrolet, who else do you want us to go to, to look at the damaged light? Regards, [redacted]

The customer does have an engines for life contractper the contract under "what to do in the event of a failure" line #: in some cases,you may be required to authorize the repair facility to inspect or tear down your vehicle to determine the cause and cost of the repairAlso under "service department guidelines for claims handling" line #: Advise limited warranty holder that evaluation of failure does not mean that the repair is covered under this limited warranty.line #: Have limited warranty holder authorize inspection/tear down of the vehicle to determine failure's cause and cost to repairNotify limited warranty holder that cost of tear down will not be paid if it is determined that failure is not covered under this limited warrantyThis is standard proceedure for warranty contactsThis is standard procedures for this type of warranty contractIf customer would like to bring their vehicle back in and authorize teardown as the contract statesWe will provide the customer A rental car to use at no charge

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

A slight bend in one wheel was disclosed to the customer, so they were aware of this issueThe customer sent us a photo of the tire months ago and there is absolutely NO WAY that it left our dealership in that conditionVehicles must pass New York State Inspection before delivery and all the tires on the car were more than passable on deliveryThe condition of the tire almost indicated abuse on the part of the customerIf the customer elected to purchase new wheels and the required tires, it is not the responsibility of the dealershipAlso, our dealership policy is to deliver a vehicle with key and remote key fobIf the second key does not work, it must be replaced at the customer's expense

We did write a estimate on [redacted] vehicle unfortunately ? the bumper did not come with a pad from GM we would have no idea that that's the way ? it came till we opened the box we offered ? [redacted] a discount on the rear pad and also offered ? to put it on at no labor charge but he thought that we should just give him the part at no cost if we knew the pad did not come with the rear bumper we sure would have put it on the estimate to start with

The drive clean rebate didn't qualify on the volt he purchased because it is a previous dealer rent-a-car To put a vehicle into dealer rent-a-car service we must title and register the vehicle With that being said NY state recognizes that as a used vehicle and they will not pay out the drive clean rebate on the vehicle GM recognizes this vehicle for is new vehicle rebates and the give us an extra $on top of them to pass along to the customer for the 2000-miles that these vehicles will have on them The full value of this incentive, all avaialable rebates from GM, and a discount from the dealership where given to MrMeyers on this transaction Unfortunately not all incentives, rebates, and government programs are able to stack on each other, so we select what will be the largest value for the customer MrMeyers received $15,in total incentives which is almost 40% of the suggested retail price

We finally got the bank to approve the lease for this customer.? She has come in to take delivery of the new vehicle and is driving it as we speak.? Joe Basil Chevrolet did make good on the offer for the veteran contest Keith D Sales Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

The taillight is not damaged, it has a cosmetic defect behind the lens, which may or may not be the reason that the lens has moisture in itThere is no crack or damage to the lightThe performance of the light is affected in no way, this is simply a cosmetic issueTwo Ford dealerships have inspected this taillight and both times have denied replacing it under Manufacturer's warranty because the moisture is acceptable by their standardsThe customer had multiple opportunities to inspect this vehicleUnfortunately the dealership cannot absorb the cost to replace a taillight over a cosmetic issue that is so difficult to see that even the Manufacturer is denying the warranty claimThe customer should be appealing to Ford, not the dealership

The customer purchased the vehicle on 12/with the anticipation of taking delivery on 1/The vehicle would not pass inspection because it needed to have the vehicle's monitor's resetThis is a common problem that is taking an uncommon amount of time to fixWe have put over miles on the vehicle in an attempt to reset these monitors without successThe customer has been in a dealership rental car at no charge for week and has been in constant communication with the dealershipWe were upfront with the customer and told them that it may take up to a week to get some of these stubborn vehicles to pass.? When I attempted to reach out to the customer, they did not answer but called the salesperson back and told him that he is the only person they want to speak withThe dealership offered other vehicles to the customer, but they declinedWe also told the customer that they had the option to return the rental car and pick up their trade at any time - we didn't expect them to wait the time it may take for the vehicle to pass inspectionWe are still driving the vehicle in an attempt to reset these monitorsIn addition, the deal itself was agreed to at a higher payment than what the customer was willing to pay once they entered our finance officeIn an effort to secure their business, they dealership reduced the price an additional $(which was already below our cost) to achieve the NEW payment they were willing to acceptIn most circumstances, we can and do provide a relatively quick deliveryThis particular vehicle provided unusual issues that the dealership did its best to try to remedyWe provided the customer with transportation at no charge, had an employee spend over miles on the road in one week attempting to reset the monitors and offered the customer other vehicles at a discount

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards,David Novak I [redacted] have two employees working at joe basil that will come forward if need be to prove that there was unsigned paper work as in the mv-and registration and another employee in shop to admit the truck was not inspected correct way seeing emmisions system was tampered with and front end was not checked and still an inspector placed a new york state inspection sticker on said vehicle stating vehicle was 100% safe and all systems where okI have proof from repair facilitys and a state inspector truck is infact deemed unsafeMyself john [redacted] and mike the buisness manager all no I walked out do to the MV having the wrong purchase price on it have to dealership heard me fighting over that they agreed to have a change in at a later time I can sign it that never happened I've dealt with Mv-50s for years and the signature on The mv-is forged I dropped the vehicle back off as myself Joe basil the service manager and use car manager had a meeting they agreed to repair my vehicle had a call next morning that they were keeping my vehicle due to the fact that they could not repair it when the truth was they knew they put any legal inspection sticker on the vehicle and scammed me for $10,more than what the vehicle is worth every bank denied it except The vehicle was registered and 10/18/how is that all the paperwork I signed besides the MV and Registration was on 10/19/insurance was added 10/20/ and one more thing the mileage at time of sale differs from what is on the title so not only did they forge my name to the mv-there paper work has been flagged by ny state I wont back down to many people been taken advantage of and use keep sweeping them under the rug I'm standing my ground for myself and the others you took advantage ofMy family is close with the basil family as they are just now getting informed of this whole transaction the managers are keeping to there selves thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.You are advertising "same day" and better yet "1-hour" deliveryYou also sold me a vehicle that could not pass inspection and then told me I could not take it to my own mechanicYes, you did give me a rental vehicle in the meantime but I did not come into your business for a rental vehicle and more inquiries to be put on my credit report (and on my husbands) to only get my own car backYour advertising and irresponsibility has caused inconvenience and frustrations on to the consumer and is absolutely unacceptable.? Regards, [redacted]

To close this case, I purchased and additional card for this customer There was obviously some miscommunication on our part