Maggie

There must be confusion on the part of the customer - satellite radio trial periods are generally months, not even There has never been a year trial periodIn addition, there is no implied warranty on glass of any kind, especially for an issue months after deliveryThe dealership covered the cost of attempting to buff the glass for the customer, but it was not to his satisfactionUnfortunately, the dealership is not willing to offer anything in addition to this customer

Customer purchased a used vehicle from usCustomer's concern was with a/c not blowing through vents all the time and a brake squeakThese concerns are not a covered item under NYS Lemon LawWe fixed the brake squeal concernWe sent vehicle to Ford dealer for a/c vent concernCustomer did purchase an extended warrantyThe a/c vent concern was an item covered by the extended warrantyThe customer was provided a rental car to use at no charge to customerWe also detailed the complete car at no charge to customer.? ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below? The response of Joe Basil is very, very, very disrespectful !!! The confusion is on the part of the salesman & the dealerWe were promised year satellite radio from the salesman who said to call him each time the month subscription endsThe "Glassman" that Joe Basil hired said that he could remove the "etching" of the glass with the dealers approvalWe will repeat what we already reported before purchasing the car, we said we wanted it cleaned up - the car, the engine & the glassWe have called the salesman repeatedly & he rarely answers & doesn't return our voice mails, hence the time lapseWho would want "sold" & numbers on their glass? If you want a dealership you would be satisfied with & want to return to & recommend to many people - it isn't Joe BasilThere are a lot of other car dealers in the area, hopefully, there is an honest one that treats customers respectfully, is pleasing & wants return customersregards,? [redacted]

Mr [redacted] came into our dealership to purchase this truck, visually inspected it parked and on a vehicle lift in our shopHe was 100% aware of the price that he was paying for this truck, signed every form (we have copies, he apparently lost his), and was 100% aware of the terms of this dealMr [redacted] took it upon himself to contact the previous owner (he found their contact information on his own)to discuss the condition of the truck and any issues it may have had it in the past, and still decided to purchase the truckIn fact, we have screen shots from Facebook that confirm that Mr[redacted] was aware of the price he was paying, that he was receiving a good deal on the truck, and was even congratulated by the previous owner on the purchaseThe dealership has offered to repair or repurchase Mr***'s truckHe originally elected to sell it back to us, but then decided to keep it and left the dealership with it.? His offer to sell us the truck back expires at the end of business on Friday, November 4th

I picked up the truck on August 9th and the sound in the front driver side tire was still present after calling Joe Basil Chevrolet I was told not there problem but this has been an issue from first visit and instead of replacing parts they tried to grind on pads to no satisfaction

Mr [redacted] information will be removed from our system and he will not be contacted again

Mr [redacted] came into our dealership to purchase this truck, visually inspected it parked and on a vehicle lift in our shopHe was 100% aware of the price that he was paying for this truck, signed every form (we have copies, he apparently lost his), and was 100% aware of the terms of this dealMr [redacted] took it upon himself to contact the previous owner (he found their contact information on his own)to discuss the condition of the truck and any issues it may have had it in the past, and still decided to purchase the truckIn fact, we have screen shots from Facebook that confirm that Mr[redacted] was aware of the price he was paying, that he was receiving a good deal on the truck, and was even congratulated by the previous owner on the purchaseThe dealership has offered to repair or repurchase Mr***'s truckHe originally elected to sell it back to us, but then decided to keep it and left the dealership with itHis offer to sell us the truck back expires at the end of business on Friday, November 4th

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The date of the unauthorized credit inquiry was 5-21-16, not 5-27-16, as stated in the letter which was attached to that last response So, the letter which Joe Basil Chevrolet has previously stated that they sent in July was actually incorrect This is ridiculous that I'm still trying to get this resolved and no one can seem to get it right It's obvious that there was an error on their part, yet I'm the one who has to keep going back and forth here just to get this fixed If they had just done what I asked the first time around, before I ever went to the Revdex.com, this would have been taken care of Summing up one more time...there was a hard credit inquiry done on 4-22-which showed up under my sister's name [redacted] on my credit report and then an unauthorized hard credit inquiry on 5-21-which was supposed to be for my sister was done and also showed up on my credit report I would like for them to write a and submit a new letter which contains the correct information Then, I would like a copy of that letter so that I can follow up on this with [redacted] Regards, [redacted]

The dealership will send the customer a check for the tax on the warranty purchase price

Consumer called, I have not received the promised card as of yetMy calls there are passed along and I get the run around.

section on page of the implementation manual was part of an update that was made on June 14, 2017. Mr [redacted] purchased his vehicle June 5, 2017. The programs require that the rebate be spelled out, and show on the buyers order in order to get paid for this program. Since we cannot go back and alter dates on legal documents, there was no way to get Mr [redacted] this rebate. Also there is no mandate that we are responsible or expected to apply for this rebate even for those who qualify. Throughout the paperwork associated with this deal there is no mention of us offering this rebate, or promising it to him. We agreed to a deal, we stuck to our end of it, and Mr [redacted] has nothing left due to him

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***