Pre-owned finance director spoke with the customer and his wife and informed them that the paperwork was turned in and he would give them a copy of the check when he got itPersonally saw the call log and there are two logs showing there was at least conversations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I was verbally promised by the salesperson during the deal that the second key will be given to me free of chargeMy witness was present during this discussion with the salespersonThis salesperson lied to make a deal & I believe that this promise should be honored
Regards,
*** ***
We left a voicemail with the customer and will be cancelling the warrantyWe need her email address or for her to return our phone call so we can set up a time for her to sign the cancellation form againThe financial adviser that handled this is no longer here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe payment has posted to the accountthank you
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The complaint was also in regard of the non-disclosure of the service book, documenting that service has been completed and the vehicle maintained, which will severely impact the value upon me selling the vehicleMoreover, I was never told that the keys and service book were missing upon starting me journey from Laredo to Austin, which information would have prevented me from purchasing the vehicle.Provide the original service book and keys
Regards,
*** ***
When the customer called, the GSM was in a meetingOur Customer Relations Manager attempted to assist the customer but she insisted she only wanted to speak with the GSM about a salesperson named ***The Customer Relations manager asked again if there was anything she could do to assist and the
customer declinedThe CRM asked if she could take a message, since the GSM was in a meetingThe customer denied and stated that she wanted to wait on holdCustomer called back after some time, but the GSM was still in a meetingShe left a VCMAs soon as the GSM was out of his meeting, our CRM told him that the customer called, let him know what she told her, and that she had left him a VCMThe GSM called the customer back and spoke with herThe manager that she spoke with after that is not at the dealership this weekWe sincerely apologize for the call not being returned from the manager and for the experience she had at the dealershipThe practice at our dealership is that we don't hold cars unless the customer has put down a deposit or has already been here to see the vehicle and speak with the salesmanOur CRM, GSM, and Pre-Owned Finance Director have all spoken with the salesman and will be working to make sure a situation like this doesn't happen again and that our salesmen communicate clearly about our processes
I have spoken with TRUEWESTThe address originally given was incorrect so they took it to the William Cannon branchI have spoken with them directly, they did receive it, and they are applying it today
Our dealership can only certify Used Toyota brand vehiclesThe sign at our dealership and online states, "Toyota certified vehicles"Ms ***s paperwork that was signed and the sticker in the window say "As is"Our "as is" vehicles have a safety inspection done on them to make sure they will
pass state inspectionIf there were no issues when the vehicle went through inspection, we would be unable to foresee that some would ariseCharles Maund Toyota does not have a month exchange policyMs *** would have had to trade her vehicle in and purchase another vehicleCMT does not take responsibility for the customer having her vehicle repossessedCMT does not take responsibility for any issues that arose with the vehicle since it passed the safety inspection
Complaint: ***
I am rejecting this response because: My address is on the complaint, and was on my work order I have not had time to return a call as they are only placed during regular business hours and I must attend to my job All they have to do is send back my forms, the car still has noises when breaking but I am to busy to take my car back another time to a dealer
***
*** ***
We checked into this and on 10/15/2015, the customer filled out an online credit applicationOn 10/16/2015, the customer came into the dealership and filled out a handwritten credit applicationHe purchased the vehicle, a VW Jetta, on 10/16/
Complaint: ***
I am rejecting this response because: the lien holder has not received thisCan you please provide the shipping information?
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:YEAH we spoke on the phone yesterday we worked everything outSo far so good I'll send u guys a message if something different from them
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
We are currently attempting to resolve the situation for Mr***. We are looking at several options and will be contacting the customer with the options as soon as possible
It takes to weeks to process cancelation. Our Finance Director advised him that we have put a rush on it. The customer said he understood and we are very open to making sure our customer is happy
Pre-owned finance director spoke with the customer and his wife and informed them that the paperwork was turned in and he would give them a copy of the check when he got itPersonally saw the call log and there are two logs showing there was at least conversations
Warranty clerk received word from the warranty company that the warranty is cancelledRefund is being sent
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I was verbally promised by the salesperson during the deal that the second key will be given to me free of chargeMy witness was present during this discussion with the salespersonThis salesperson lied to make a deal & I believe that this promise should be honored
Regards,
*** ***
We left a voicemail with the customer and will be cancelling the warrantyWe need her email address or for her to return our phone call so we can set up a time for her to sign the cancellation form againThe financial adviser that handled this is no longer here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe payment has posted to the accountthank you
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The complaint was also in regard of the non-disclosure of the service book, documenting that service has been completed and the vehicle maintained, which will severely impact the value upon me selling the vehicleMoreover, I was never told that the keys and service book were missing upon starting me journey from Laredo to Austin, which information would have prevented me from purchasing the vehicle.Provide the original service book and keys
Regards,
*** ***
When the customer called, the GSM was in a meetingOur Customer Relations Manager attempted to assist the customer but she insisted she only wanted to speak with the GSM about a salesperson named ***The Customer Relations manager asked again if there was anything she could do to assist and the
customer declinedThe CRM asked if she could take a message, since the GSM was in a meetingThe customer denied and stated that she wanted to wait on holdCustomer called back after some time, but the GSM was still in a meetingShe left a VCMAs soon as the GSM was out of his meeting, our CRM told him that the customer called, let him know what she told her, and that she had left him a VCMThe GSM called the customer back and spoke with herThe manager that she spoke with after that is not at the dealership this weekWe sincerely apologize for the call not being returned from the manager and for the experience she had at the dealershipThe practice at our dealership is that we don't hold cars unless the customer has put down a deposit or has already been here to see the vehicle and speak with the salesmanOur CRM, GSM, and Pre-Owned Finance Director have all spoken with the salesman and will be working to make sure a situation like this doesn't happen again and that our salesmen communicate clearly about our processes
I have spoken with TRUEWESTThe address originally given was incorrect so they took it to the William Cannon branchI have spoken with them directly, they did receive it, and they are applying it today
Our dealership can only certify Used Toyota brand vehiclesThe sign at our dealership and online states, "Toyota certified vehicles"Ms ***s paperwork that was signed and the sticker in the window say "As is"Our "as is" vehicles have a safety inspection done on them to make sure they will
pass state inspectionIf there were no issues when the vehicle went through inspection, we would be unable to foresee that some would ariseCharles Maund Toyota does not have a month exchange policyMs *** would have had to trade her vehicle in and purchase another vehicleCMT does not take responsibility for the customer having her vehicle repossessedCMT does not take responsibility for any issues that arose with the vehicle since it passed the safety inspection
Complaint: ***
I am rejecting this response because: My address is on the complaint, and was on my work order I have not had time to return a call as they are only placed during regular business hours and I must attend to my job All they have to do is send back my forms, the car still has noises when breaking but I am to busy to take my car back another time to a dealer
***
*** ***
Your lien holder is TRUWESTIt was delivered on 10/6/at 1:41PMWas signed by Schweitzer at the front desk
We checked into this and on 10/15/2015, the customer filled out an online credit applicationOn 10/16/2015, the customer came into the dealership and filled out a handwritten credit applicationHe purchased the vehicle, a VW Jetta, on 10/16/
Complaint: ***
I am rejecting this response because: the lien holder has not received thisCan you please provide the shipping information?
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:YEAH we spoke on the phone yesterday we worked everything outSo far so good I'll send u guys a message if something different from them
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Charles Maund Toyota is allowing the customer to return the vehicle
Chk #: ***Chk amount: $999.00Lien holder info: Truwest Credit Union E41st st / Austin / tx /
We are currently attempting to resolve the situation for Mr***. We are looking at several options and will be contacting the customer with the options as soon as possible
It takes to weeks to process cancelation. Our Finance Director advised him that we have put a rush on it. The customer said he understood and we are very open to making sure our customer is happy