Magiclean Kilroy Home Services Inc

Service manager was in contact with the customer and instructed him to have the brakes checked for safety and we would reimburse himCustomer has not contacted the dealership since

Complaint: ***
I am rejecting this response because:
Until I called Charles Maund this morning to ask why I had not been given my license plates, I had not heard anything from themThat is when I was notified that they had misplaced the title to my vehicleMy temps expire in days and had I not been the one to call I never would have known this informationI am so sick of going around and around with this company and letting them make mistakesAs for my "compensation," toyota offered me a tank of gas and a car detailFor what has turned into a month of mistakes and problems on their end, I would say that is pretty lousy compensation for the issues I have had to deal with and I am asking for a lot moreThis company has not once been up front with me about anything, even to the point where *** *** (finance manager) called my cell phone to yell at me about reporting this as an issue to his managerIf I was never signed up for Gold Care, I would like to ask why I was mailed the 2,dollar gold care package paperworkNothing on Charles Maund's end has made any sense or been honest and up front the way a good business should beJust because a woman emails me and apologizes does not mean these problems have been fixed
Regards,
*** ***

Our dealership has attempted to contact the customer multiple times over the phone and sent an email trying to resolve this issueWe have attempted to gather information so we can email him the warranty contract and have not received a responseWe have not received a response regarding if the customer took his vehicle to have his brakes checked eitherWe let the customer know that "if (he) were billed for the inspection or had to pay for any repairs that were directly related to the brake job that was performed here at Maund we would reimburse (him)." We have yet to receive a response to this

Tell us why here...We would like to apoligize for having run Ms***'s credit. The salesperson and the finance manager have been talked to to see where the communication broke down about submitting her credit. The dealership does have a completed and signed credit application
from Ms***, so there was nothing done fraudulently on the part of the dealership. We are not able to have the inquiry removed from her credit. Several attempts have been made to contact Ms*** and voice mail left, but there has been no response as of yet. We would gladly like to discuss and see if we can help her out by offering a service credit of $250.00, if she would like or another arrangement agreed to by both parties

Customer was contacted by CRM and offered to send cancellation form for extended warranty, which he accepted. Finance Director will also be speaking with finance managers about customer service skills as well

Our Customer Relations Manager has been in contact with Ms *** since early December when she brought her warranty concern to our attentionOur CRM notified her on 12/16/that she had not purchased any warranties and for her trouble we offered her compensationOur business office has requested
a duplicate title and is working to have this resolved as quickly as possibleOur plate clerk is currently working to send temporary tags to Ms *** so she will be covered until we can get her plates in

Our office manager spoke with our customers daughter and told her she would email on MondayShe is sending the email out now to explain everything and what needs to happen before the check can be writtenPlease let us know if we can help with anything additional

The previous Customer Relations Manager left position and new CRM was un-aware of Mr*** requestNow the matter has been resolvedDocuments were sent to customer in order for his refund to be issuedCharles Maund Toyota will send the customer a service dept voucher for the amount of $
as an apology for the late response

Complaint: ***
I am rejecting this response because:
My reason is the sign they have their used car under state certified used carIt does not state only toyota used carsIt was never mention to me they only certify toyotas until I complained about the car having problems after about monthsI took the car in asking if they would trade it in on different one and then they told me they couldn'tI explained to the salesman if I had of been told that then I would of got a ToyotaI could of went to the Hyundai dealer to get a Hyundai not a Toyota dearler the only reason I picked the car because of their sign say certified used cars.
Regards,
*** *** ***

Unfortunately, we cannot assist with this issue as it's something that needs to be taken up with VW

Complaint: ***
I am rejecting this response because:
Regards,
*** *** ***

Sent a digital copy of what the customers warranty covers and will send it via USPS if the customer wishes. Apologized for the frustration and told her to let me know if they need anything additional.

We spoke with the customer and offered to pay for her Discount Tire bill. We also informed her she could cancel her warranties. Ms. [redacted] came in to the dealership today and we got the paperwork completed to get her refund and turned in her warranty cancellations.

Complaint: [redacted]
I am rejecting this response because: They have given me this same response last month. I was told it was cancelled and money was sent back to the dealership. I was then told I would be able to pick up the check later that week, then told it would be sent to the lien holder. This was 2 weeks ago and the lien holder didn't receive the check. I want dates of when this money will be received by the lien holder or me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Dear Charles Maund. Again, you must not have read my complaint! I am inquiring about the service book! Charles Maund failed to disclose that the service book was missing! Subsequently I am unable to prove and verify that maintenance and service gas been performed. Please read the complaint before replying. I require a resolution and will retain council in order to remedy this issue.
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because:The address you provided is not for Truwest. Ive reached out to them and they did not receive the payment. They stated it would post immediately if they had received it. Why has the tracking information not been provided? I also went to the address and there is no business at the address you provided. They provided me a P.O. Box number in Phoenix Arizona. This is completely unacceptable business practices. Below are the Austin locations and then the payment address below was provided by leinholder. Why is this so hard to get resolved?Howard Lane Branch[redacted] Round Rock Branch[redacted] Legend Oaks Branch[redacted] Payment addressTRUWEST CREDIT UNION[redacted]Phoenix, AZ 85062Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because: the lien holder has not received this. Can you please provide the shipping information?
Regards,
[redacted]

Spoke with warranty clerk, we just received our statement and the refund is on it. The check will be cut today and sent to the customers lien holder.

Our Customer Relations Manager has contacted the customer and this has been resolved. Warranties had already been cancelled.

Unfortunately, this is an issue that needs to be addressed with VW corporate lease turn in. I have included the phone numbers. Lease turn in line: [redacted] Customer Help Line: [redacted]