Main Street Renewal LLC

After analyzing this complaint, the resident was advised of the valid charges per lease agreementWe advised the resident that charges were invalid and a refunded to the former resident was going to be sent

In the review of our residents complaint we were able to make the necessary adjustments to the ledger resulting in a final balance that was agreeable to the consumer and Main Street Renewal. There are currently no outstanding concerns with the resident

I have never dealt with such poor customer service in my life! Once you are in a lease, that is where any customer service endsI have been trying for six months to get them to fix the flooding basement problem I am having and guess what, it is still flooding! They want to try and put a bandaid on a major problem without actually addressing the problem! I will not recommend this very sorry company to anyone, nor would I ever use them againYou would think that as much as I am paying in rent that I would be getting better than a home that has a basement river flowing through it!

July 23,
Mr***,
I have reviewed the Issue reported to the Revdex.com and have confirmed with the branch that the information you were provided on the availability of the property located at *** *** **, was inaccurate. Many times multiple agents are working
with prospects on the same properties and they overlap.
I have requested a refund of the $which should be sent out within the next 48-hours. I do apologize that you were not only able to lease the property you were interested in but that you were not provided an explanation as to what had occurred
Again, please accept my apologies for the frustration and inconvenience
*** ***
*** *** ***

Per our Resident Support team, the resident is requesting specific verbiage in a letter which we are not able to provideWe have responded to the resident within our business practice to help him resolve this issueWe believe we have worked with the resident even seeing what other options were availableThe email below is what was offered to Mr***. Good afternoon Mr***,
We apologize for any miscommunicationI can only assume that we did not have your forwarding address so we mailed it to the home hoping that had a forwarded with the post office
Once we have confirmation that you paid the remaining balance ($450) I will reach out to our collection agency have the account removed from the collections.Thank you, *** ***Risk Management & Insurance Coordinator*** ** *** *** *** *** • Austin, TX 78759***-***@*** www***.com This e-mail message and any attachment(s) may contain confidential information that is privileged If you are not the intended recipient, you are hereby notified that any dissemination, distribution, copying or use of the information contained in this e-mail and any attachment(s) is strictly prohibitedIf you have received this e-mail in error, please immediately notify the sender by replying to this e-mail and delete the message and any attachment(s) from your systemThank you

After review of resident's account, it was determined that the ledger was correct and no modifications were made

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: business days is a highly unreasonable time to wait for a
response with lack of air conditioning in home with over degreed weather and soaking wet carpets that are possible growing mold
Regards,
*** ***

In response to the residents Rejection we were able to conclude that the inspection of the home did pass on 4/We currently have a team working to complete the last bit of repairs per the resident’s availabilityAt this time there are no further issues that need to be addressed

Responded to tenant directly to see if a mutual decision could be made regarding their dispute

Working with this tenant directly to resolve their complaint

I am rejecting this response because: I have received an email from the business but the content of the email is not what I discussed with the representativeThe communication from the business need to state that upon receipt of payment the collection account will be deleted from all three credit repositories

Complaint: ***
I am rejecting this response because: They have not responded to any communications since 11JUL There have been emails and phone messages left with no joy The communications included others besides *** and even the CEO received a copy We consider them to continue to not act in good faith and only to mislead us. ***

A response to the tenant was sent on 07/27/at 1:55pm in regards to the settlement offered which was prior to complaint response just recently made to the tenantWill attempt to reach out to them again

Our Resident Support team has contacted the Resident and communicated that any housing authority will have to be the resident responsibility to contactWe advise the resident to contact their section

Complaint: ***
I am rejecting this response because: The business Main Street Renewal has not contacted me within the hours they said they would Thank you!! Anissa A Richardson ***-***-*** Regards,
*** ***

Support has been notified as of this morning and will be in contact with the resident to resolve their dispute

All details have been forwarded to *** *** with our Resident Services TeamHeather has been informed of Ms***'s availabilityHeather can be reached at (***) ***-*** or by email at ***

g*** * *** *** - I called Ms*** to inform her a concession in the amount of $has been created to her account. She said thank you so much ***. I told her she was welcome and to enjoy her
weekend. She said you do the same and we hung up

Complaint: ***
I am rejecting this response because it sounds like an automated responseNothing gets done! As I
have stated I have called several times leaving messages for *** *** who returns no phone callThe company thinks this is some kind of a joke in keeping peoples money.
Regards,
*** ***