Main Street Renewal LLC

Good AFternoon, I apologize for the delay.  Your emails continue to go to my junk mail.  I am working with my IT department to correct this.  Attached is the response to Complaint ID #[redacted].
Thank you,
[redacted]
class="MsoNormal">February 12, 2014
Revdex.com Complaint Department
1005 La Posada Drive
Austin, TX  78752
Re:         Complaint ID: [redacted]
To Whom It May Concern:
I have reviewed the Complaint Details, our system information as well
as emails received from Mr. [redacted], the primary applicant.
Here are the issues as outlined and I will address them independently:
1)”After submitting our
application and fees and discovering they were not trying to help us, but hurt
us by using the worst information on my son’s credit report and refusing to
include my credentials at all.”
Main Street Renewal has a multi-level screening process that takes into
consideration the following for each applicant:
·        
Credit Score – Must be a minimum of 500
·        
Evictions – None within the last 5 years
·        
Landlord Collections-None within the last 5
years
·        
Misdemeanors – None within last 3 years
·        
Felonies – None within last 7 years
·        
Rent to Income Ratio – No higher than 33%
·        
Rental History – Verification of 1 year
·        
Employment Verification – 2 paystubs/bank
statements
We do allow the branch managers to make some exceptions, and with that
increased risk, a 1 ½ month’s security deposit is required for any
exception.  In this case, they were
making an exception to the RTI, which was 35%. 
They were not using the Eviction (was proven to be false) or the rental
history which had come up.
Additionally, it is my understanding that the co-applicant, [redacted], was not going to be an occupant but rather a Guarantor.  To qualify as a Guarantor, The minimum credit
score is 700.  Ms. [redacted] did not meet
that requirement and was therefore removed from the application. 
2)”They used my sons score so
they could charge a higher security deposit. 
Since they would not give us any information as to why they would not
use my obviously better credit information, we had to base their actions on the
fact they were deliberately going after a higher deposit to pay for the
vandalism damages.  The agent confirmed
this by telling him they would not do repairs until the unit was rented and the
deposit paid.”
Due to the issues stated above, Ms. [redacted] did not qualify as a
Guarantor, and therefore we had to use [redacted]’s credit information,
resulting in the 1 ½ times security deposit. 
I do apologize if that was not explained clearly.  I can assure you that any deposit we collect
are not co-mingled with repair funds.  We
have a clearly defined Accounting process that keeps these separate. 
If the agent said that we would not do repairs until the unit was
rented, it in no way had anything to do with the use of the tenants funds to do
those repairs.  In cases where we have
had vandalism, we found it a better practice to have a tenant ready to move in
and make those repairs just prior to the move-in to prevent a property sitting
vacant and inviting further vandalism to the property.
After a review of the details and information in our system, I do not
feel a refund of the application fees is warranted.  The applicants acknowledge, when completing
the on-line application, that the fee is non-refundable. See excerpt from the
application.
I agree and affirm that
all of my statements and the information provided in this application are true,
accurate, and complete. I acknowledge that Main Street Renewal LLC, the
Property Owner, Property Manager, and their respective Agents (collectively,
the "Landlord") will rely on the statements and information that I
provide in this application, and any false, undisclosed, incomplete or
misleading information herein may constitute grounds for (a) rejection of this
application, (b) termination of any right of occupancy of all residents and
occupants under a lease entered into based on my statements and information,
and/or (c) forfeiture of deposits and fees.
 
I understand that this
application is preliminary only and does not bind the Landlord to execute a
lease or to deliver possession of the premises to me.
 
The Landlord follows all
federal and state fair housing laws and guidelines, which prohibit, among other
things, discrimination based on race, color, religion, sex, national origin,
familial status, handicap, or sexual orientation (as required by state or local
law) in the sale or rental of housing. Prohibited acts include refusing to sell
or rent, discriminating on terms, discriminatory advertising, and discrimination
in the provision of brokerage services, "steering,"
"blockbusting," and "redlining." I hereby authorize the
Landlord to use and disclose all information that I am providing in this application
in connection with the Landlord's analysis of this application and management
of any landlord-tenant relationship established between me and the Landlord.
 
I acknowledge and agree
that the Landlord may use the following criteria and information to make its
decision to either rent or not rent the property to me, and I will be notified
if this application is denied based upon information obtained from my credit
report.
 
Non-Refundable
Application Fee
Application Fee $40.00
per adult
 
I acknowledge that the Landlord will not process my application
without receipt of the non-refundable application fee.
Main Street Renewal prides itself on making properties available to
applicants that meet the minimum requirements and even go a step further to
allow for exceptions when the parameters fall within the defined exception
allowable, with an additional ½ months’ deposit to offset any risk. 
We do apologize for any mis-information you feel you or Mr. [redacted]
received and do thank you for your interest in the property and going above and
beyond to secure the property while on-site.
Respectfully,
[redacted]
Control Management

We have received the Revdex.com complaint and have sent the information to our Resident Support Team. The resident will be contacted within 1-business day to determine resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Their corporate office handled this complaint professionally and quickly....

I was very pleased with their efforts to remedy the issue. Thank you Revdex.com for being there and assisting! 
Regards, [redacted]

Terrible experience with Mainstreet Renewal specifically Spencer Lindhal Terrible customer service... Not responsive at all... Very rude.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Good morning, A voicemail was left for Ms. [redacted] yesterday and we are waiting on a return call to address the issue. Thank you, Yolanda Ramirez Risk Management & Insurance Coordinator [redacted]00 • Austin, TX 78759 [redacted]

Absolutely the worst to deal with.....DO NOT RENT from these people. 3-6% rent increases every year is RIDICULOUS, claiming property taxes, inflation and maintenance costs.

Complaint: [redacted]
I am rejecting this response because:  This is not resolved yet.  I will wait for someone to contact me within the stated 48 hours and decide whether or not it is satisfactory or not.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I do thank you all for what u are doing I am still awaiting a call in regards to.the bal and payment they removed the bal because of miss communication however will be in contract with [redacted] so that we can make sure we resolve this in a timely matter thanks for the help
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  
Good morning!  I’m just letting you know, it’s been over 2 days, and Main Street Renewal has yet to contact me.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have repeatedly been told that someone would be contacting me since the beginning of these issues and I am still waiting.  Three days ago it would be 48 hours.  For the last few weeks I have left voicemails, messages and even faxed [redacted] in the Texas office to no avail.  All responses throught the resident portal are never responded too in a timely fashion and then I am notified that the repairs have been forwarded for a work order and will be contacted which I never am.  I am beginning to think this issue may need to escalate to the next level for a resolution.
Regards,
[redacted]

I will get with the branch about the mis-communication and lack of good customer service but it looks like we have or are in the process of refunding the application fee.  Can you tell me what, additionally, the prospect is wanting as a desired outcome?  I cannot...

tell by the claim.  Please adivse. 
Thank you!

Complaint: [redacted]
I am rejecting this response because:
I have been told since JULY that someone would be in contact with me and still have heard NOTHING! 
Regards,
[redacted]