Mainstream Electric, Heating, Cooling & Plumbing Reviews (%countItem)
Mainstream Electric, Heating, Cooling & Plumbing Rating
Address: 12822 E Indiana Ave, Spokane Valley, Washington, United States, 99216-2707
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Efficient, friendly, mindful during Covid19, professional from start to finish!
HI, ***!!! Feeling grateful for so many reasons .... the opportunity to be of service (THANK YOU for your business), for noting your technician's covid19 mindfulness, as well as taking the time to submit a review of your experience with Mainstream!!! Be safe & be healthy!! Much much appreciated, Elaine, President:)
Was quick to find issue. Fast repair and affordable. Thanks
Thank you so much for the 5-star review!!!
Your business & time are much appreciated!!
With gratitude,
Elaine, President:)
Total Scam Called told them I have a floor drain needed cleaned they advertised $79.99 I have paid $100.00 once a year last 10yrs. Woman shows up wants $500.00 plus tax. I told her to leave, she then says there is a $69.99 service charge I laughed at her. On her way out she said the person I called doesnt know anything about plumbing' Unbelievable
Dear ***,
Thank you for allowing Mainstream the opportunity to address your drain issue!! Both Mainstream & Valerie (your female plumber) pride ourselves in pricing transparency & giving our clients options, so they can CHOOSE ... you exercised your right to choose, & you chose not to do business with us (which we honor). We do appreciate your feedback, although your rating is based on a service that was not even provided.
Sincerely, Elaine, President
Always quick to respond, professional, and great customer service. Highly recommend them.
Hello ***!
Thank you for your kind words and high recommendation! We are thrilled to hear that our team has always provided you with great service!! We look forward to working together in the future ??
Awesome service technicians, very efficient, neat, and polite. Office staff very helpful and amenable. A very professional company!! Thank you so much!!
Hello ***!
Thank you for your positive review!! We are so happy to hear that our team provided you with great service from start to finish! We are so grateful for you feedback & support!
We always receive the best help & advice from Mainstream technicians. They are honest and trustworthy. It is a pleasure to work with Mainstream Electric.
Hello ***!
Thank you for your kind words!! We are thrilled to hear that our team has continued to provide you with great help and advice!! We are so thankful for your support & continued business!
She was awesome ??. Very professional, clean and friendly. Will call again.
Hello ***!
Thank you for your positive review!! We are so happy to hear that our technician was awesome, professional, clean and friendly!!
Very knowledgeable, helpful & a good worker. I always like working with Mainstream Electric.
Hello ***!
Thank you for you kind words! We are so happy to hear that our team was knowledgeable & helpful while at your home. We are thankful for you business ??
Mainstream electrician John was great. Experienced and personable. Got the job done right.
Hello ***!
Thank you for your positive review of your experience with our electrical team! We are thrilled to hear that they got the job done right??
After we had some initial rebate and customer service issues, Elaine and Valerie bent over backwards to make sure that all of our problems were resolved in a timely manner. We would definitely use their services again. Thank you!
Hello ***!
Thank you for your positive & honest review! We are thrilled to hear that Elaine & Valerie were able to get you all taken care of! We are thankful for your business & support!! Thank you, ***!
I had Alex of main stream come to my house to provide a bid to add a central air to my current set up . during the estimate he decided to clip his co2 detector to my heat vent as he continued to do his thing the co2 detector started going off. he informed my wife who was home alone that my furnace was producing 29 parts per million of co2. He did a few other test and said my heat exchanger was cracked and I need to replace it now. he wrote up a bid pressed my wife into there financing that they offered. fast forward to last week I had to go with the company my home warranty uses they came out removed my furnace called me after removing the furnace they informed me mainstream had lied and been deceptive about my heat exchanger being cracked. Moral of this review is to let the public know that they are deceptive liars and will try to force there sales and service on you with out doing the full investigation. I just replaced a furnace that was still in good working condition on there so called professional advise.
Dear Revdex.com Northwest Team,
In response to Complaint #***
Mainstream's Technician Alex visited *** house on 2/10/2020 to discuss central air options for his home & the replacement of his 30 year old furnace. Mr. is correct, our technicians routinely monitor CO2 during service calls for client safety & to educate our clients of any potential health hazards. During Alex's time at the *** home he performed his thorough evaluation of their entire heating & cooling system and concluded his visit by presenting four options to replace their 30 year old furnace & provide central air to their home. The four options Alex presented ranged from $4,848.06 to $11,708.09. Mainstream proudly & routinely offers financing to our clients- the *** were offered financing through *** Financing (a third party lender). Alex concluded his visit at the *** house, the four options were emailed out to *** & there was never any exchange of money between Mainstream & the ***. As Mr. stated, he did not choose to move forward with any of the four options that Alex presented but he did choose to use Alex's recommendations to determine that they should replace their 30 year old furnace based on Alex's findings of a cracked heat exchanger & unsafe levels of CO2. Mr. made the choice to do business with a different company. The company that Mr. chose to hire took out his existing 30 year old furnace, installed a new furnace & then told Mr. that there was not a crack in the heat exchanger. It is clear that the company Mr. chose to use did not do their own thorough diagnostic & simply removed, replaced and then stated Mainstream was incorrect. Mr. would like Mainstream to pay for his new furnace that Mainstream did not install. Mr. chose to do business with a different company to replace his 30 year old furnace. When focusing on the facts you'll see that Mainstream visited Mr. house, performed an expert analysis, provided four options to replace his 30 year old furnace, Mr. chose not to do business with Mainstream & there was no money exchanged between Mr. & Mainstream. Mr. is requesting that Mainstream pays for the furnace that was installed by a different company who, without doing a thorough evaluation, claims Mainstream is incorrect in regards to the health of a 30 year old heat exchanger. Mr. did not choose to do business with Mainstream & chose to hire a different, but he is requesting that Mainstream pays for his new furnace. Our team, when looking at the facts, does not see this request as reasonable. We fulfilled our duty to Mr. on 2/10/2020 by performing a thorough evaluation of his heating & cooling system, providing him with an expert opinion & four options specifically addressing the reason that Mr. called Mainstream. Once Mr. chose not to do business with Mainstream- our involvement in his 30 year old furnace replacement ended.
So professional, competent and accommodating! They’ve fixed things other major companies had me thinking I was stuck with, and came up with affordable solutions for my 100+ year old house, both electrical and plumbing. I couldn’t be more pleased.
Hello ***!
Thank you for your detailed review of your experience with our team! We are so happy to hear that our team took great care of you & your 100+ year old house!! Thank you for choosing Mainstream- we are so thankful for your business ??
Fantastic options were given and very professional. They were prompt and knowledgable options given.
Hello ***!
Thank you for your positive review!! We are thrilled to hear that our team provided you with fantastic service?? We are so thankful for your feedback, business & support! Thank you, ***!!
Buyer beware. Mainstream Electric is a rip off and a scam. They refuse to address the issue. I had them come to clean my ducts and vents. Prices around town to do the same were from $350 -500. Mainstream had me sign for three years for $1500. Asked the salesman if that was to include the ducts cleaned once a year and was assured it would mean that. Later I found that ducts only need to be cleaned every three years. Two men came with what I was told was "the new way" to clean the ducts. No vacuum, etc. Took them about 45 min. I commented again on how it did not look to be efficient at all. The two men shoved my furniture out of their way and left it there. The vents were as filthy as before they came. I have noticed no difference with the dust level or furnace efficiency. I asked for further information on what exactly was included in their STANDARD THREE YEAR PLAN and have yet to receive, only the brochure page. If all I am getting for $1683 (with tax) is the duct "cleaning", I have been ripped off and have written them that I want a refund. Customer service is another one of their low points. They may as well tell us they could care less about our concerns or their service, they are only interested in scamming money out of us. I do not believe they deserve any stars, but must assign so it is one.
Hello ***!
Thank you for your feedback via the Revdex.com!! Also, our office received your letter today (2/7/2020) too. We feel horrible that you didn’t reach out sooner, since the job took place nearly one year ago! A year is a long time to allow your frustrations to fester! A service manager will be reaching out shortly to hear you out, so we can come to a resolution together. Please know that we are grateful for your open communication!!
Sincerely,
Elaine, President
Mainstream staff went out of their way to make sure I received great service. From the first person I spoke with to make the appointment to Jaymin who did a great job, you can tell they are truly invested in providing quality service and having happy customers...and I am one of them! After this experience, I can't imagine calling anyone else for any problems in the future.
Helllo, ***!! Thank you so much for submitting a review via the Revdex.com and sharing your positive experience with your technician, Jaymin!! He is such an upbeat, energetic, & professional young man, and we are THRILLED that you feel the same! We are BLESSED that he is on Team Mainstream:) Appreciate your business so much ... without our wonderful community & clients, we wouldn't be in business!! Happiest of Holidays to you & yours!! Sincerely, Elaine, President
Mainstream Electric went out of the way to schedule our electrical repair a day ahead of originally planned. Marc, our electrician, new exactly what needed to be done and was quick and methodical in accomplishing the task. He also gave us a couple of estimates for modernizing the rest of our rather old electrical installation. Prices were rather steep but I’m sure the quality of work would be excellent. Sometimes you get what you pay for.
Thank you so much for taking the time to submit a review regarding your experience with your electrician, Marc! He is a great & upbeat guy, for sure:) AND, your business is MUCH APPRECIATED!!!
Sincerely,
Elaine, President
Mr. Marc S, the Mainstream electrician, was excellent. He was patient to our needs, explained what could be accomplished and executed the work superbly. Thank you MAINSTREAM!
Dear ***,
First, THANK YOU SO MUCH for your business!
Secondly, it is MUCH APPRECIATED that you took the time to leave a review of your positive experience with Mainstream!
Sincerely,
Elaine, President:)
October 2018 I had a bad sewage backup. I called Mainstream to help. Boy did they ever help! They coordinated the clean up, demolition of affected areas of the basement, contacted and scheduled other contractors needed, and kept work flowing at a great pace. I took to calling them my Gatekeepers. For what truly was a horrendous situation after buying the house only 15 months before ... it turned out to feel like a positive opportunity. I appreciate their professionalism and willingness to work with me around my work schedule. Not once did I feel like they were trying to talk me into work that didn't need to be done, or try to up-sell me to something I didn't need. In fact, they were very conscious of how much all that work was costing me and tried to find ways to reduce the expenses without cutting corners. This year I called to ask for an air filtration system to be put in and get the air ducts cleaned. There were a few problems but Mainstream listened and made it right. The dispatcher is a gem. She apologized for the issues and acknowledged how that must have made me feel. Truly a one of a kind company with staff who care.
Dear ***,
First, THANK YOU SO MUCH for your trust in Mainstream and asking us to be of service a second time! Your business is SO APPRECIATED!!!
Taking the time to write a detailed account of your experience with Mainstream is the biggest compliment a company can receive! I can feel HEART throughout the review, and makes me so PROUD of the amazing humans whom work at Mainstream!
Thank you again AND Happy Holidays!!
With deep gratitude,
Elaine, President
I could not have asked for a better experience, from emergency scheduling to my service tech.
Thank you Mainstream!
Thank you so much for your business, & appreciate the review!!!
Sincerely,
Elaine, President
Tech was very friendly and knowledgeable would recommend to friends
Hello!!
Thank you for your positive review of your experience with our team!! We are thankful for your feedback ??