Majestic Metals, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
What is the amount of the restocking fee??? The business has promised to send me eight(8) more silver dollar coins. Once I see them I will respond again to Revdex.com with my determination to settle or not settle my complaint. First time I have heard of the restocking fee.
In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[We respectfully disagree with the business response. We have had repeated discussions both on email (4, copy attached) and by phone (at least 5) and Majestic Metals told us that we cannot return ANY packages without a required RMA # authorizing the returnWe have in writing their agreement to accept the returns of the twoorders totaling $5495. But because we have not agreed to keep all the remaining shipments, they have refused to authorize the return(We call that a deal). They have consistently used their return policy as a means of forcing us to keep all the shipments. We have repeatedly asked them to supply us with proof that we authorized each and every shipment since the first order that we placed. And they keep going back to their return policy. In our opinion, if we never authorizedthe remaining shipments the return policy should have no bearing on this. They refuse to share any “proof” with us and say their lawyers say they are on solid ground. The comments about his wife are a weak excuse to justify their position. Yes, because my husband was under attack during the phone calls when they kept cutting him off, he also used this as an excuseMake no mistake- as his wife I am also very upset. But I am upset with how he has repeatedly been pressured and the fact that all these unauthorized shipments were left outside our door with NO signature required totaling thousands of dollarsThe only order that we placed was the first one for $at which time he asked to be removed from their list. My husband is a lifelong stamp collector and a more recent coin collector and virtually all shipments of value he orders from dealers require a signature upon delivery I will be happy to have a conversation with Majestic Metals so they know where I stand and that I support my husband It is important to note that the last three shipments arrived outside our door at our Florida address AFTER we had left for the season, including the one for $3495. Ifwe hadn’t had someone checking on our condo weekly they could have sat outside our door for weeks and could even have been stolen. As a courtesy to the business, while we were trying to work this out with Majestic Metals, we had the packages shipped to our address in Maryland so we could return them to the businessAnd Majestic Metals thanked us for doing this If we had ordered those shipments worth all that money, don’t you think we would have left a forwarding address? In their Revdex.com response, the business is claiming that we can return their shipments totaling $with no mention of the required RMA number, a change in their position which we appreciate. We will be returning all the unauthorized shipments. If they can produce proof that each and every shipment was authorized, we will honor that. We hope that they understand that from the very beginning, we have been trying to act in good faith.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I won't be cashing this company's check if it even arrives. The bank has advised me to have no more contact with this company so this will be my last response to this issue. The checks in question that cleared the bank are clearly forged check's as they have used check numbers on the checks they cashed that were written to other business's that are local in Twin Falls , Idaho and not to them. Because this company has clearly been doing this to other people from the reports here on the Revdex.com I filed a Police Report with the Twin Falls, Idaho Police Department today to try to stop this from happening to other customers. The Twin Falls, Idaho Police Department said they would be reporting this to the New York Police Department for investigation since Majestic Metals is based in New York. *** *** Fraud department is also investigating this. This case is a case of Fraudulent checks and the owner of this company clearly knows he is in trouble and is trying to do something to get out of it. He will be able to talk to the Police Department about it now. I'm imaging since it's interstate fraud that the Federal government might get involved also
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[1)Once again we disagree with Majestic Metals response that this matter is resolvedSince the dispute was initiated, *** *** has no record on file that Majestic Medals has ever contacted them to reverse the charges and credit our account for shipments #- plus splitting the cost of my having to ship and insure all packages returned to them .2)Where's the refund they keep claiming they have refunded in their response on 6/*/ 2015? Since they have not reversed the charges and we have not received any reimbursements in the mail this complaint will remain openUntil 100% of the charges on shipments 5-have been reversed this complaint will not be resolved and remain open. 3) They never honored the agreement that we made with *** of Majestic MedalsWe were to receive from them the terms in writing detailing the agreement made which they never didSee the details of our agreement in our prior response.4) We still stand by our previous Revdex.com response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I will reopen this case if Majestic Metals calls again.
Sincerely,
[redacted]

This has already be resolved with the customer.

Just as we spoke yesterday any and all orders returned with in the 15 day return policy will be refunded in full.

James was contacted one time and he asked to be not to be called agian. He has since been removed from the data base and will not be contacted agian.

[redacted] was backed up due to the Holiday as we explained to you when we spoke. The order is in transit to you , the tracking number is [redacted] and you will receive it on Tuesday December [redacted]. I do apologize for the delay. Every and all orders...

are covered with a full money back policy ,so you can chose to accept it and review the package or just refuse the delivery. If you deside to return the package you will get a full refund the same day we receive the package back. We can be reached at ###-###-#### if you have any other questions.

All orders customer made have been refunded to her cc account that she used to make the order. They were refunded the same day that they were returned , and she has been added to our do not call list. There is nothing more I can do as all of her requests have been previously addressed.

The restocking is stated on the back of every invoice. However our reply was made befor you made the new arrangement with Joseph. The additional 8 coins were shipped today and you should have them soon. We look forward to gettiing this resolved with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

I will send the unrequested packages back with a return receipt,  and will make sure there are no further charges or issues.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

All of you concerns have been answered. All orders have been returned and all of the funds have been removed from my account, We have no control over the funds once you fill a chargeback with the credit card company. We have not responded to the chargeback because there is no reason to , the only time a response is needed is if we are defending the original charges. You are the one who filled the charges backs and now your upset over the way the credit card company handles the matter. At this point we do not have your money all charges have been reversed and the coins have been returned. I am sure the credit card company explained the dispute process to you. The credit card company is the one investigating your claim and they will be the one to make the decision on wether your claim is valid or not, but again we have no control over that. As explained on every invoice if you wanted a refund the coins just need to be returned to us with in 15 days of receiving it for a full refund, you sir were the one who first refused to return the items and then only after you filled chargebacks weeks later returned the packages and now you are complaining about the chargeback process that we have no control over.

James has been removed from our system, however it does take time to cycle threw our system. I apologize for the additional phone call. That should be the last one.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I fail to understand why you won't respond to the credit card company so that this matter can be closed.  Again you misrepresent facts.  For the record and for the last time, your refund policy of 15 days is mute since I DID NOT order your coins in the first place (a matter that can be confirmed with your taped conversations, if you have them); I did NOT refuse to return anything, I refused to pay shipping for coins I DID NOT order in the first place.  I realize you do not have control over the charge back process or the credit card company, however, they are looking for some kind of response from you to close this matter.  Seems to me the ball is still in your court until you take that action to bring this to closure.  Please respond to the credit card company by whatever it is they need to close this matter.  Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for our mistake; we have a customer with a very similar name whom ordered these two packages. The two orders ($1995.00 and  $2250.00) were not ordered by you and both accounts have suffered from our mistake After you called on 06/**/16 and told the...

sales rep. that you did not order these two packages we promptly stop the shipping on them and issued a refund check (check number 2316). The check should be there in a few days.  In addition to that please send a copy of any fees you paid due to bounced checks and we will reimburse you for that as well. To go a step further, because we understand your frustration for this mistake we are also sending a package of coins for free. Again we are very sorry for this mistake and hope after you receive everything stated above you can accept our apology and possibly start a new relationship from there. Please contact me anytime at ###-###-####.                                                                                                                                       Majestic Metals Inc. President                                                                                                                                     Michael Y[redacted]

According to the phone records we olny contacted her twice and since her name has been removed from the system and added to the DNC . Durning the 2nd time of contact she told us she gets many calls from many different coin dealers and she made threats to report us because we are the olny ones that...

call with a unblocked number . To resolve this issue we will not be in contact with her agian .

We have expressed to the costumer she can return any order for a full refund. At this point she has not returned any orders there for we can not refund anything until the orders are returned. We have spoke to her several times and offered a discount of $100.00 if she wished to keep the orders she...

made. She declined the offer so we instructed her to return the orders. If she returns them she will get a full refund.