Majestic Metals, Inc.

Review: Approximately 3 weeks ago I agreed to purchase a product and was told it was on sale and given a great price. Several weeks went by and I never received the product. I called and the salesman just apologized and said their was a death. I don't know if it was in the family or whatever, but that shouldn't have delayed the product for 2 weeks. The salesman called me 2 days later telling me because of the confusion he was going to give me $100 off on a $900 product. I told him "no". He asked "why" and I told him I didn't trust him and that I still hadn't received the first item I ordered. He kept pushing and saying what a great deal this was and I was getting madder by the minute. Finally he got disgusted and hung up on me. I still haven't received the first product so I called my credit card company and filed a complaint with them.Desired Settlement: IF I get the product I will be happy to return it to them, but I want a refund on my credit card for $47.95. I get telemarketers all the time and 99% of the time decline the offer. The first time I did and it was with this company which convinces me to never deal with telemarketers, and especially Majestic Metals.

Business

Response:

[redacted] made his order on 10/**/2013. There was a death in the family that delayed the shipping a few days. It was delivered on 10/**/2013 with tracking number [redacted] via UPS . This is only nine days from the order , and for the delay we offered him a 10% discount on any order up to $1000.00 . I have tired to reach [redacted] by phone after the package was delivered and he does not answer or return my calls . At this point he has charged back on his credit card received a full refund and did not returned his order .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Received a cold call from Majestic Medals in Feb. of 2015. I agreed to purchase some Walking Liberty Half Dollars for $150. I requested at the time of the phone call to be removed from their call list and they agreed. Since that first order we have received another 7 shipments which I never ordered that total in excess of $10,000 and our credit card has been charged! (This is currently in dispute.) None of these shipments required a signature and these were left outside our door. Three of the shipments arrived after we had left Florida for the season (these had to be forwarded at our expense.) I have called several times and spoken to three people including the owner and sent numerous emails and they have refused to take back these unauthorized shipments. They have threatened to come after us for the full amount of all shipments and even and tried to work a "deal" where they would take back two shipments if we accept all the others. Previous to that offer, they offered me $5,000 and once again I would be responsible for the balance. Another offer was made to send me a rare VAM Morgan Silver Dollar. They even informed us that the salesman who handled our account was fired for cause. They claim that they have proof that I authorized all these shipments, but they have failed to produce anything after repeated requests. We naively assumed that they would due the honorable thing and issue us the credit for items we never ordered. The only way we can return these shipments is if they give us an RMA number but they have refused. This is unacceptable. We researched the retail value in the 2014 Red Book and every single shipment was overpriced and we would never be able to resell these coins for what we are being charged. We have noted that their are other customer complaints regarding the same issue on the Better Business Web Site.Desired Settlement: Full refund plus cost of shipping, insurance and no charges for restocking fees since I did not authorize any of these shipments and they illegally made unauthorized charges to our credit card.Upon request, additional documentation is available such as copies of all of the invoices, copy of charges on credit card statements and e-mails. I was unable to convert the e-mail messages into one of your required formats.

Business

Response:

[redacted] had contacted us in April by email in writing stating he wanted to return his order for $1995.00 we told him to do so and he never sent it back. Since the there was another made for $3495.00 and he did claim that was unauthorized and we did fire the sales rep that was involved with that sale. We also requested he return that for a full refund. The other orders he has are way outside the 15 day return policy, however in April when he contacted us to return he's 2nd to last order for the $1995.00 he did at that point say he was going to keep the pervious orders made months earlier. There was no "deal" offered we simply said we would still accept his order for the $1995.00 because he did make the request inside the rerurn policy and also the $3495.00 order that he claims was never ordered both for a full refund with no restocking fees. He also told us his wife was very upset with him after he bought these coins and that she would divorce him if he doesn't return everything he ordered. At this point we are more then willing to accept the last two orders back for a full refund, but the previous orders made are out side our return policy and we can not extend out return policy simply because he wife is mad at him. If he would like to return the last two orders totaling $5490.00 he can do by simply returning them to the address on the invoice.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[We respectfully disagree with the business response. We have had repeated discussions both on email (4, copy attached) and by phone (at least 5) and Majestic Metals told us that we cannot return ANY packages without a required RMA # authorizing the return. We have in writing their agreement to accept the returns of the twoorders totaling $5495. But because we have not agreed to keep all the remaining shipments, they have refused to authorize the return. (We call that a deal). They have consistently used their return policy as a means of forcing us to keep all the shipments. We have repeatedly asked them to supply us with proof that we authorized each and every shipment since the first order that we placed. And they keep going back to their return policy. In our opinion, if we never authorizedthe remaining 7 shipments the return policy should have no bearing on this. They refuse to share any “proof” with us and say their lawyers say they are on solid ground. The comments about his wife are a weak excuse to justify their position. Yes, because my husband was under attack during the phone calls when they kept cutting him off, he also used this as an excuse. Make no mistake- as his wife I am also very upset. But I am upset with how he has repeatedly been pressured and the fact that all these unauthorized shipments were left outside our door with NO signature required totaling thousands of dollars. The only order that we placed was the first one for $150 at which time he asked to be removed from their list. My husband is a lifelong stamp collector and a more recent coin collector and virtually all shipments of value he orders from dealers require a signature upon delivery. I will be happy to have a conversation with Majestic Metals so they know where I stand and that I support my husband. It is important to note that the last three shipments arrived outside our door at our Florida address AFTER we had left for the season, including the one for $3495. Ifwe hadn’t had someone checking on our condo weekly they could have sat outside our door for weeks and could even have been stolen. As a courtesy to the business, while we were trying to work this out with Majestic Metals, we had the packages shipped to our address in Maryland so we could return them to the business. And Majestic Metals thanked us for doing this. If we had ordered those shipments worth all that money, don’t you think we would have left a forwarding address? In their Revdex.com response, the business is claiming that we can return their shipments totaling $5495 with no mention of the required RMA number, a change in their position which we appreciate. We will be returning all the unauthorized shipments. If they can produce proof that each and every shipment was authorized, we will honor that. We hope that they understand that from the very beginning, we have been trying to act in good faith.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[1)Once again we disagree with Majestic Metals response that this matter is resolved. Since the dispute was initiated, [redacted] has no record on file that Majestic Medals has ever contacted them to reverse the charges and credit our account for shipments #5 - 8 plus splitting the cost of my having to ship and insure all packages returned to them .2)Where's the refund they keep claiming they have refunded in their response on 6/*/ 2015? Since they have not reversed the charges and we have not received any reimbursements in the mail this complaint will remain open. Until 100% of the charges on shipments 5-8 have been reversed this complaint will not be resolved and remain open. 3) They never honored the agreement that we made with [redacted] of Majestic Medals. We were to receive from them the terms in writing detailing the agreement made which they never did. See the details of our agreement in our prior response.4) We still stand by our previous Revdex.com response.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Orders 5 threw 8 have been refunded. $1995.00 and $985.00 refunded to [redacted] card ending in [redacted] on May ** 2015 as agreed to with [redacted]. The other two orders for $3495.00 and $1995.00 have also been refunded by check using check number [redacted] dated June ** 2015 totaling $5490.00 . This check has not yet been deposited but we expect they will do so in the next few days. After they deposit the check we have fulfilled all of [redacted]'s requests despite [redacted] being the customer who made these orders and the orders being out side of the return policy. Attached you will find a copy of all of these refunds.

Review: A order was requested for coins which was received for $99. When credit card statement came, there were two charges, one for the $99. and the other for $795. I called the company to address this with them, in hopes of resolving it I was told I had ordered both coins. I repeatedly told them they were in error, but the man I spoke to, Nick M[redacted], Sales Manager, said that the additional coins were ordered and had been sent. This conversation took place June **, 2015. On July *, I received two packages from Majestic Metals. I open the first one, which was the "gold coin", for $795. I called the company again, and spoke to Mr. M[redacted]. I asked him how I could get this package returned so we could resolve this issue. He was very condescending and rude to me. He said I could send them back with cost of what the postage was. I asked that he send written documentation of our conversation so I would have assurance this would be resolved with the return of the coins and they would make no more attempts to charge anything to my credit card. He made rude remarks about my intelligence level and my ability to use the mail . I told him it was not necessary to be rude. He then told me that another package should have been received as well. I said yes, but it had not been opened. Mr. M[redacted] proceeded to tell me those were another order of coins I ordered for $2,200! I tried to explain to him I did not order these either. Upon further inspection of the packages received I noticed both package labels were printed and shipped after my original conversation with Mr. M[redacted] in which I told him to refrain from sending me anything else.Desired Settlement: Receive a shipping label to be able to return these coins that I did not order. I should not have to pay restocking fees, as I did not order them in the first place. I want verification in writing from the company all business has been completed and there will be not more shipments of anything from them to me. I want all my credit card information destroyed. Additionally I do not want this company contact me in any way.

Business

Response:

Just as we spoke yesterday any and all orders returned with in the 15 day return policy will be refunded in full.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I will send the unrequested packages back with a return receipt, and will make sure there are no further charges or issues.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Received and refunded.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I repeatedly told them on the phone the week of December * that I did not order anything or want anything at this time. They kept saying they already sent it as I continually asked why they sent something I did not order. When one person couldn't get what they wanted out of me, they would pass me on to someone else. I have talked with Joe B[redacted] and Nick M[redacted] as the only names I wrote down. There were at least three others that got involved. None of them would listen when I said no. I have been charged what appears to be over $4000 on my credit card for coins I did not order.Desired Settlement: I want a complete refund of the money they took from my credit card and for them to place me on their do not call list so they can not do this to me again.

Business

Response:

I do not understand the nature of this complaint, As of 12/**/15 your account was closed at your request. The last time your account was charged was 11/**/15 for the 1925 Denver $2 1/2 Indian Gold coin you ordered with Nick. That was the last order you made with us. I know during that converstation you said you buy from many different coin dealers and that is why you always write down what you are buying so you do not get confused, please check your notes on these sales. I think you are getting confused with delivery dates verses the actual charges to you account, I see that the orders in question were delivered to you 12/**/15. If you are unhappy with any order you received you can return it for a full refund with in 15 days of receiving the order. I hope this answers your complaint if you have any other questions please call ###-###-#### anytime day or night.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The 12/*/15 date used was the last date of contact when I attempted to resolve the matter of Majestic Metals charging me for items I did NOT order. Point of fact, according to the credit card company Majestic Metals charged me and took from my credit card the following amounts on the following dates:11/*/15 $59511/**/15 $99511/**/15 $99511/**/15 $1495 They took money from me on a weekly basis and then tried to force some coins on me that I have repeatedly said I did NOT want and did not order. It is highly suspicious that they took money on a weekly basis. I would never order anything, let alone coins, in this manner. Their response is hollow since these dates are scattered and they have a "15" day return policy! This can only be resolved by them returning the above moneys to my credit card.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Donald Trandum

Business

Response:

All of you concerns have been answered. All orders have been returned and all of the funds have been removed from my account, We have no control over the funds once you fill a chargeback with the credit card company. We have not responded to the chargeback because there is no reason to , the only time a response is needed is if we are defending the original charges. You are the one who filled the charges backs and now your upset over the way the credit card company handles the matter. At this point we do not have your money all charges have been reversed and the coins have been returned. I am sure the credit card company explained the dispute process to you. The credit card company is the one investigating your claim and they will be the one to make the decision on wether your claim is valid or not, but again we have no control over that. As explained on every invoice if you wanted a refund the coins just need to be returned to us with in 15 days of receiving it for a full refund, you sir were the one who first refused to return the items and then only after you filled chargebacks weeks later returned the packages and now you are complaining about the chargeback process that we have no control over.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I fail to understand why you won't respond to the credit card company so that this matter can be closed. Again you misrepresent facts. For the record and for the last time, your refund policy of 15 days is mute since I DID NOT order your coins in the first place (a matter that can be confirmed with your taped conversations, if you have them); I did NOT refuse to return anything, I refused to pay shipping for coins I DID NOT order in the first place. I realize you do not have control over the charge back process or the credit card company, however, they are looking for some kind of response from you to close this matter. Seems to me the ball is still in your court until you take that action to bring this to closure. Please respond to the credit card company by whatever it is they need to close this matter. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I had authorized a purchase of $47.95 for a silver UNC Walking Liberty coin including shipping and handling. I just got charged an additional $295 for more coins which I did NOT authorize. I was told by a floor manager ([redacted]) that [redacted] of the company would call me back.Desired Settlement: At this point I would not do business with this company if they were the only one on the planet. I specifically told [redacted] ([redacted]) that I would not buy any additional coins until I look at my first purchase and decide whether or not it was a good deal. I have NOT recieved the first purchase and do not want to do business with this company and want a full refund for everything.

Business

Response:

This matter was already resolved by the time this complaint was made . He has already received a full refund . He also stated he would drop the complaint as the issue was resolved with in 24 hours of calling us to cancel his order . He apparently dident even give us a chance to call back befor making this complaint .

Review: They lied to me on an order as to what I would recieve and stated that if I was not completly satisfied that I could return the order with no problems. They sent three morgan silver dollors and charged my credit card $595.00. I sent the order back to them and they say they sent them back to me which I never recieved. They say if I drop my disspute with the credit card company, then they will make it right with me. This has been going on now for over three months with them not returning credit to my card.Desired Settlement: To warn people that they will not return calls or make things right when a complaint is made and return my $595.00 to my credit card.

Business

Response:

I don't not believe the dispute was ever dropped with the cc company . If he can provide something that shows it was dropped and that he did not revive his money back I will gladly refund the $595.00 in full .

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Majestic Metals has been sending me coins and charging my credit cards for orders I did not ask for. I have spoken to them several times to ask them to please STOP sending me coins and to Stop charging my accounts. It has continued. I contacted them in February, April, May, and June. I was reassured every time that the account would be closed and that I would received a statement of closure. It did not happen.

This past week, August **, 2013, I received another call from [redacted] stating that there was a back order. I explained to him that my account shoud be closed. He had charged my account again. I then asked for a certified letter stating that there will be no more charges made to me and that I no longer wanted any more products from them.

This has been going on too long. I have spoken to [redacted] , [redacted], and another about this. They all say they are going to take care of it but nothing has changed. I have not ordered any coins, they call and tell me they are sending them and this is what it cost after the fact. Enough is enough. I have said, "No more";"Stop!";"Close"; "Do not charge my account"; "Cancel","Don't want", etc.

How many ways can I say it.

I am tired and frustrated. I just want them to Stop sending me coins and to leave my money alone.Desired Settlement: My desire is to have no more phone calls, no more coins sent to my house, and no more charges made in my name. I want a letter stating that they will no longer make any more charges on my credit cards ever.

Business

Response:

There are no more orders on [redacted] account . At her request her account has been closed for some time now . I do not understand the complaint because there is nothing I can do . She is not requesting to return anything . We have sent at least two letters at her request to close her account , I will be happy to send another . We are no longer offering her to buy any coins or contacting her in any way . If there is anything I can do to further resolve this complaint I will be happy to do so , I just don't see what I can do we have already met the demands of this complaint befor it was filed . If she had any problem she could have called us , but as per our last phone call these requests have been met . In response to her last order she not olny understood it was a back ordered item but she negotiated a discount on it . Over the course of buying from us she has ordered with many different sales men and gave several meathods of payment . Never the less her account has been closed and if there is anything I can do to resolve this please let me know .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for sending their response. Their first two sentences were very contradictory because they said the account had been closed for some time and then said they called me again about a back order. There was always an excuse for something. I told them the last time, I would not pay that price and he kept saying this is the last one. I had heard that before. I spoke to three different salesmen and I told them ALL to close the account. No, I did not send the coins back , but I wish I had. I trusted this company to be be fair with me, but I soon realized it was not happening. I had some of the coins evaluated and they are not near the value they said.

I am willing to allow this to be closed with an understanding, I will never hear from them again. I will accept my loss and will be well-educated about buying coins from coin dealers. I will keep their response on file for a reference.

Sincerely,